JOB DESCRIPTION

MO TẢ CÔNG VIỆC

Name of the position: Medical Assistant

Vị trí công việc

Created date: 17 Feb 2016 Version: 012-JD-OPD-V1 Approved by: Chief Operation Officer
Ngày biên soạn Phiên bản Phê duyệt bởi

A. General purpose of the position: Mục đích chung của vị trí này

Perform secretarial duties in support of general medical office activities to relieve medical professional
personnel of clerical and administrative details and to maintain an efficient and effective operation.

Be Translator/ Interpreter for Doctors

B. Working relationships/ Quan hệ làm việc:

1. Department/ Phòng/ Khoa: FVH OPD

2. Report to/ Báo cáo cho: Supervisor, Team Leader, OPD Manager

3. Supervisory role/ Vai trò giám sát:

4. Interaction with/ Liên hệ với:

- Internal/ Nội bộ: co-workers, doctors, nurses, staffs of relevant offices
- External/ Bên ngoài: Patients, their family's members and visitors

C. Key duties and responsibilities/ Nhiệm vụ và trách nhiệm chính:

1. Greeting
- Greeting, welcoming and receiving patients/ visitors
- Identifying patient correctly with full name, date of birth, hospital number, reason of visit
and chief complaints.
- Contacting and directing patient to appropriate person and department
- Providing effective information to patient within our competence and in a respective way
of FV policy.

2. Telephone/ Email handling

- Answering incoming telephone calls
- Receiving information and transferring phone calls or messages to relevant person.
- Daily email checking for updating internal news/policy and receiving supervisor’s
instruction to handle patient’s request.
- Sending professional email with suitable content to customers following FV email
template and policy.

3. Booking appointment and scheduling

- Making patient’s appointment for doctor’s consultation or para-clinical tests.
- Arranging for patients without appointments
- Arranging necessary medical documents for patient’s referrals to other healthcare
provider.
- Getting patient confirmation one day before the appointment via phone/ email/ SMS.

4. Orion HIS System applying

HRD-TEM-233-2014-V2
 - Applying skillfully the following modules of Orion HIS System: Appointment, Registration,
Clinic, Scan Management and other modules as needed
- Opening OPD visit, applying suitable pricing class and charging consultation/ OPD
medical procedure fees
- Printing forms
- Scanning documents

5. Administrative supporting for OPD doctors

- Daily supporting doctors with his/her admin tasks inside consultation room under the
supervision of the doctors
- Updating consultation schedule for doctors.
- Organizing and arranging patient’s queue in a appropriate and efficient manner
- Well preparing patient file and necessary documents for consultation
- Well preparing and supporting doctors to complete patient medical documents for
admission (internal medication treatment and surgery)
- Effectively providing information about FVH non-medical services to patients/ patient’s
family members within our competence and in a respective way of FV policy (insurance,
admission, quotation, package…)
- Managing files, medical records and correspondence.
- Transmitting correspondence and medical records via email, mail, fax.

6. Working as interpreter/translator
- Interpreting for doctors, patients, patient’s family members.
- Translating medical documents relating to OPD (medical report/ certificate, results,
procedure, …)

7. Reporting
- Reporting difficulties facing with while working with colleagues, communicating with
patients, and receiving patients’ complaints
- Making the reports when required

8. Training and Meeting

- Training and supervising new MS
- Attending compulsory training and meeting organized by OPD/FVH
- Updating news and cultivating professional knowledge for daily work

9. Management of reception area and consultation room

- Keeping reception area and consultation room tidy and clean
- Organizing and storing paperwork in a scientifically way
- Ordering and maintaining stationery and equipment

10. Soft skills improving:

- Communication
- Situation handling
- Team Work
- Time Management

D. Requirements/ Yêu cầu:

HRD-TEM-233-2014-V2
1. Qualification/ Trình độ chuyên môn: Bachelor's degree , Administrative, Business, Social
Sciences or Foreign languages discipline

2. Experience/ Kinh nghiệm:

At least 6 months in Customer Service Field

No need experience in Medical Field because each employee will be provided full package for
training.

3. Skills and knowledge/ Kiến thức và kỹ năng:

- Customer service
- Clerical
- Telephone Skills
- Communication
- Typing
- Organization
- Time Management
- Coordination
- Medical terminology
- Reporting
- Correspondences
- Microsoft windows

4. Foreign language(s)/ Ngoại ngữ: Fluent in French and/or English

HRD-TEM-233-2014-V2