The planning process

Greeting the customer – (Good Morning Sir/ Mam) or Thank you for showing your
interest in Oyespace. Introducing myself. (I’m Ms. Parvathy and I work for
Oyespace)
Asking the customer if they can spend a few minutes with the discussion or
whether it is the right occasion (Can you share a few minutes of your valuable
time?)
Whether the customer is aware of the company/ product
(if not)
Intro about the company – (Oyesociety is a technology solution to enhance the
safety and security of a community in a meaningful way without any upfront
capital outlay.) Apart from our competitors, the features that our company is
offering: SOS, patrolling, in-built walkie-talkie, kid exit, over-staying alert, missed
call validation, vehicle validation.
Into about the product (gate app & resident app) and highlighting about the
benefits– the 5 flows (delivery, Staff, Vehicle, Guest, Resident and with upcoming
features like kid exit etc.)
The app is user friendly and can be used with ease even for senior citizens with
some assistance.
Asking the them whether some safety issues occurred or pop a question: have
they ever noticed or heard any issues.

Videos or images regarding the use of the product shown to the customer (how it
works – making it more attractive to the customers). Also mentioning about the
benefits and services regarding delivery installation and payment method. Telling
them how the product has helped others monitor their community even if there
are not available. Below mentioned are the commitments we are offering:

 Oyesociety guard devices along with 4G SIM card and with Oyesociety
guard app preloaded.
  Complete on-boarding and training process by Oyesociety team. This
includes all future training requirement anytime and any number of
times
 Fully paid monthly bills for SIM cards on all devices
 Paid bills for all IVR calls to residents for visitor authentication
 Unlimited download of Oyesociety app by residents (available on
android and iOS)

Mentioning why they choose Oyesociety: it can make the life of the residents of
housing societies and townships more secured and convenient. It also manages all
the residential necessities with such as visitor management, amenities
management, payments, billing, accounting and more.
Support given by oyesociety: includes onboarding of the entire society, training of
the security team and staff members, also addressing the queries of the customer
at any time. Every society is assigned a direct operational person to cater to and
address any issues or queries.
Clarifying regarding the payment method, services and the subscription. Prioritize
the customer’s preferences (about the devices, monthly installments etc.),
updating about the new features. During the trial period deployment and post-
installation services are covered in the demo, on request. which is for 15 days of
trail period. The entire process including the training process and database
creation takes a week to complete.

Sending the details regarding the product and also attaching the product
summary, write-up of Oyesociety.

Requesting for their time to schedule for a demo session (if the customers agrees
to it).

If not follow up with a call again after one or two days.