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Overview
8 Classes Monthly Lite Membership 3M DD is $105/Monthly autopay for a minimum of 3 months and
rolls over month to month until notice is given (4 Week Notice Period).

It gives access to 8 classes per month (Note - this membership gives you 10 days from end of month to
use unused passes). You can upgrade by signing on to 'Unlimited Membership' or 'Lite Access 8 Class'
anytime during or after 4 month minimum period.

Classes start on each monthly debit and you have 40 days to use classes each monthly cycle from the debit
date.

Unused classes don't accumulate.

48 Hour Satisfaction Guarantee (cooling off).

Terms and Conditions

1. Agreement
This agreement:
(a) is valid for a minimum period of 3 calendar months; and
(b) has a minimum cost that can be calculated by determining the value of your debit rate by the minimum
number of your debits.

2. Debiting
Payments will be direct debited from your nominated bank account or credit card via Ezidebit, which on-
charges a small processing cost per transaction of:
(a) $1.45 for bank accounts; or
(b) 1.6% for credit card.

3. Rollover (After Minimum Term)

Unless you provide Bend and Fly West End with a written membership cancellation request (as per clause
9.4), your membership and the direct debits of your account will continue after the minimum term on a
month-to-month basis.

4. 48 Hour Satisfaction Guarantee

(a) We offer a 48 hour period for you to terminate your contract with us, without penalty, if you are in any
way unsatisfied with our services (Cooling-off Period).
(b) The 48 hour period starts on the membership start date, not the first visit date
(c) The Cooling-off Period does not include a refund of any of our introductory or promotional offers
including:
(i) Free time or products
(ii) our Gift Box package; and
(iii) specialty workshops , events or courses.

5. Dues Review
5.1 Increased Cost of Providing Service
You acknowledge and agree that we have a right to review our membership dues and associated charges
on 30 June each year after your minimum term has expired, if local, state or federal rates, duties or taxes
are implemented which directly increase our costs of providing our fitness services to you.

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5.2 Dues Review - Consumer Price Index increases

(a) You acknowledge and agree that we have a right to increase your membership dues after 6 months
from your membership commencement, to a maximum of the rise of the consumer price index from the
previous year (as measured by the Australian Bureau of Statistics) plus 2.0%.
(b) We will use our best endeavours to notify you personally of any price increases at least 30 days before
it takes effect.

6. Membership Suspension
(a) An agreement can be suspended for a period of not less than 2 weeks, but not more than 3 months per
calendar year, at a fee of $20 per month.
(b) You are entitled to 5 membership holds each calendar year, provided the period of each hold is not less
than 2 weeks, but less than 3 months in aggregate in each calendar year.
(c) If you wish to put a hold on your membership you must provide us with written notice at least 5
business days before the hold period is to commence.
(d) While your membership is on hold we reserve the right to charge you a membership hold charge which
at the time of entering into these terms and conditions is an amount of $20 per month, but may be
increased by us in line with clause 13.
(e) Direct debt payments will resume once your membership hold period expires.

7. Transfer membership
A processing admin fee of $49 will be payable prior to transferring a membership agreement from one
individual to another (unless otherwise agreed).

8. Failed billing
(a) In the event a direct debit is unable to be processed, a fee of $15 will be applied to your account
(Dishonour Fee) by the debit company.
(b) The Dishonour Fee will be charged in addition to your usual payment on your next direct debit billing
date, unless otherwise agreed.

9. Termination
9.1 Termination due to sickness or incapacity
(a) If you are unable to continue to use our services during your minimum membership term because of a
permanent sickness or physical incapacity, you may terminate your membership by providing us a
completed termination request form with an original medical certificate stating that you are unable to use
our fitness services because of your permanent sickness or physical incapacity by:
(b) Making payment of our administration fee which will be equal to the lesser of:
(i) $75; and
(ii) 10% of the unpaid balance of your total minimum cost.

9.2 Termination due to relocation

If you are unable to continue to use our fitness services during your minimum membership term due to
your permanent relocation, you may terminate your membership by:
(a) providing us with documentation evidencing that your new residence is at least 15kms away from our
closest studio; and
(b) making payment of our relocation termination charge which is equal to the lesser of:
(i) (i) $100; and
(ii) (ii) the unpaid balance of your total minimum cost.

9.3 Other termination during initial term

You may terminate your membership prior to the expiration of the minimum membership term by:
(a) giving us a completed termination request form at least 30 days’ before termination is to take place;

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and
(b) making payment of the early termination fee, which will be equal to the unpaid balance of your total
minimum cost.

9.4 Member termination after initial term

You may terminate your membership on or after the expiration of the minimum membership term by
providing us with us a completed termination request form at least 30 days’ before termination is to occur.

10. Studio Etiquette & Right of Admission

You acknowledge you adhere to the studio etiquette. We reserve the right to refuse admission to any
persons including members for any reason which we consider a detriment to the safety of our members
and their enjoyment of our services and facilities, including:
(a) wearing inappropriate clothing;
(b) poor hygiene;
(c) being under the influence of drugs or alcohol; and
(d) engaging in conduct that is disruptive or offensive to other students or staff.

11. Aerial Late Fees

You acknowledge that cancelling late for an aerial class, not showing or not confirming your waitlist when
added to the main list outside of the 6 hour late cancellation, will incur a $20 fee. The fee will not be
applied on the first occasion or you have made contact based with extenuating circumstances. The fee is
not charged for floor based yoga.

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