JO I BH ID 182653

Assigned recruiter: Jaymie Cordova (jcordova@psgglobal.com)

End client: Wells Fargo
Position: Case Specialist
Location: Salt Lake City, UT 84116
Term: 6 months
Pay rate: $37.38/hr W2
Day-to-Day Responsibilities:

Manage volume of small business client complaints and inquiries

Identifies process gaps and provides actionable proposals to close gaps.
Acts as a mentor to lower level team members and may assist with their
development
Communicates with others (including customers, merchants, clients, executives,
agencies, regulators, bankers) to ensure resolution/negotiation of sensitive
and/or time-critical matters.
May serve as an intermediary to resolve disputed matters; negotiates and enacts
settlements.
For transactions identified with material deficiencies, provides feedback to
internal and external customers, including identification of fraud red flags and
inconsistencies.
Analyzes transaction quality/deficiencies, risks, and offsets and recommends
solutions.

Is this a good fit? (Requirements):

Case management
Excellent written and verbal skills
5+ years experience in one or more of the following: operations, underwriting,
complaints management, or quality assurance.
3+ years  experience in a financial services environment, and/or Insurance

(intitle:resume OR intitle:cv) AND (Case Specialist) AND insurance* AND financial*

(Salt Lake City OR UTAH OR UT)-job -jobs -sample -examples
JO II BH ID 182887

Assigned recruiter: Mark Reyes (mvreyes@psgglobalsolutions.com)

End client: Siemens
Position: Project Manager
Location: Norwood,MA,02062
Term: 12 months
Pay rate: $50.73/hr W2

Day-to-day Responsibilities:

This position will be responsible for masterminding, outlining and developing

projects from initial kick-off meetings to requirements, resourcing creation of
scrum boards, daily standups, 2 week prints and backlog grooming across
multiple concurrent projects.
Will work with key stakeholders to design the project goals and success markers,
determine how success will be measured and tracked, proper phases.
You will ensure the project remains on time and on budget and help motivate
team members to hit their goals. You will act as a liaison between the project
team and the Chief Product Owner (CPO).
You will regularly prepare and present progress reports and work with the CPO
ensure all projects are aligned with furthering organizational goals.
You will help the CPO to identify resource conflicts and constraints in order for
the executive team to have transparency into future resource needs.
Analyze our current Agile processes, prioritize areas of improvement, and work
alongside key stakeholders to implement the improvements
Facilitate/participate in key Agile rituals across Scrum teams
Coach team members as needed, including resolving conflict
Communicate project risks
Manage projects in JIRA and Confluence; providing software training to team
members as needed
Monitor and report on key Agile performance metrics to leadership team
Assist in training team members and other Converge employees on Agile and
Design Thinking concepts

Is this a good fit? (Requirements):

 8+ years of experience as an Agile Project Manager
Bachelor’s degree, PMP certification and Scaled Agile (SAFE) certification
Proven leadership and motivation skills
Strong written and oral communication skills a must; can present formally or
informally
Experience using Agile performance metrics to drive accountability and
continuous improvement
Can maintain a high level of energy and engagement
A love to learn and improve as a leader of Agile, Process excellence and
scalability across the organization
Focused on goals that are measurable
Solid organizational skills, including multitasking and time-management
Familiarity with risk management and quality assurance control

Even better if you have:

Healthcare sector experience working in an FDA regulated industry (e.g., Medical

devices, Pharma, etc.) preferred. Experience with Hardware and Medical
Device development strongly preferred.
Expertise with Microsoft Project, Jira, and Microsoft Azure DevOps

JO III BH ID 182849

Assigned recruiter: Ruth Castorillo (acastorillo@psgglobal.com)

End client: CompuCom
Position: Desktop Support Technician
Term: 3 month contract to hire
Location: North Clarendon, VT 05759
Pay rate: $21/hr W2

Day-to-Day Responsibilities:

Responsible for maintaining manufacturing systems, PCs and terminal server

networks.
Set up and maintain new and existing PCs.
Troubleshoot and fix problems encountered on PCs and triage issues with
affiliated departments.
Create, edit, and maintain documentation for data collection reporting.
Interface with data warehouse to pull reports for stored product data.
Interface and upgrade systems as required, provide input on buy/lease on case-
by-case basis
 Analyze data, recommend and drive process improvements.
Perform system related duties.
Personal Computer database generation, maintenance, analysis of multiple
systems and processes.
Responsible for maintaining inventory for PC spare parts (Ordering, Tracking,
Procurement, etc.)
Must interface with corporate end users as well as engineering and management
staff.
Provide Hands & Feet support for Network and Server issues.

Is this a good fit? (Requirements):

2 - 3 years of desktop support experience in a corporate environment -

technically savvy, strong troubleshooting skills
Excellent customer service skills
Must have a valid driver's license, a clean driving record and reliable
transportation - could be some driving with this role
A+ cert is a nice to have