Staff Response to Orders

Staff Response to Orders

Satisfactory 38 Continue services 42
Satisfactory
Neutral 7 Not Sure 3 16% Neutral
Not Satisfactory 0 Discontinue 0 Not Satisfactory

84%

Punctuality of the staff

Punctuality of the staff
Satisfactory 32 Continue services 40 Satisfactory
Neutral 8 Not Sure 5 11% Neutral
Not Satisfactory 5 Discontinue 0 18% Not
Satisfactory

71%

Efficiency in carrying out their duties Efficiency in

Satisfactory 30 Continue services 38
Neutral 12 Not Sure 7
carrying out their
Not Satisfactory 3 Discontinue 0
dutiesSatisfactory
Not
Neutral

Satisfactory
277%
% 67
%

Appearance of staff on duty

Appearance of staff
Satisfactory 40 Continue services 43
Neutral 5 Not Sure 2
on duty
Satisfactory
Not Satisfactory 0 Discontinue 0 Neutral
Not
11% Satisfactory

89%

Telephonic Conversation
Satisfactory 42 Continue services 44 Telephonic Teleph
Neutral 3 Not Sure 1 Conversation
Satisfactor Neutral Conve
y
Not Satisfactory 0 Discontinue 0
Not
7 Satisfactor 2%
% y
93
% 98%
 Conversation
Satisfactor Neutral Conve
y
Not
7 Satisfactor 2%
% y
93
% 98%

The way incident/crisis handled by staff

Satisfactory 36 Continue services 39 The way
Neutral 6 Not Sure 6 incident
Contin
Not Satisfactory 3 Discontinue 0 handled
service
Discon
e
1
38
%7
The way
incident/crisis
%
handled
Satisfactor
y
by Not
Neutral staff
Satisfact or
y

Competency of the security officer/ management

Satisfactory 34 Continue services 35 Competency of the Compet
Neutral 8 Not Sure 10 security officer/ security
Not Satisfactory 3 Discontinue 0 management
Satisfactory Neutral manage Co
se
Not
Satisfactory Di
187% 22
% 76 % 78
% %

Value of services compared to price paid Value of services Value of s

Satisfactory 28 Continue services 34
compared to price compared
Neutral 14 Not Sure 11
Not Satisfactory 3 Discontinue 0
paid Satisfactory
Not
Neutral
paid Continu
service
Satisfactory Disconti
7 2
31%62 47
% % %6
%

Troubleshooting mechanism of Zest Services

Satisfactory 37 Continue services 32 Troubleshooting Troublesh
Neutral 7 Not Sure 13 mechanism of Zest mechanis
Satisfactory Neutral
Not Satisfactory 1 Discontinue 0 Services
Not
Continu
Services
service
Satisfactory Discon
12
6%8 29
%2 % 71
% %

Handling confidential and privacy matters

Satisfactory 40 Continue services 38 Handling Handlin
Neutral 5 Not Sure 7 confidential and confide
Not Satisfactory 0 Discontinue 0
Satisfactory
privacy
Not
matters Neutral privacy
Con
ser
Satisfactory Dis
1 16
18 %84
%9
% %
 confidential and
Satisfactory
privacy
Not
matters Neutral privacy
Con
ser
Satisfactory Dis
1 16
18 %84
%9
% %

Operates in transperant manner

Satisfactory 39 Continue services 41
Operates in
Neutral 5 Not Sure 4 transperant manner
Satisfactory
Not Satisfactory 1 Discontinue 0 Neutral
Not
2%
11% Satisfactory

87%

Supervision of staff by supervisors

Satisfactory 42 Continue services 43 Supervision of staff by
Neutral 3 Not Sure 2 supervisors
Satisfactory
Not Satisfactory 0 Discontinue 0
Neutral
7% Not
Satisfactory

93%

Adherence to standard of conduct

Satisfactory 36 Continue services 39 Adherence to standard
Neutral 7 Not Sure 6 of conductSatisfactory Neutral
Not Satisfactory 2 Discontinue 0 Not
16 Satisfactory
4%
%
80
%

Overall experience provided by Zest Services Pvt. Ltd. Overall experience

Satisfactory 37 Continue services 42
Neutral 8 Not Sure 3
provided by Zest
Not Satisfactory 0 Discontinue 0 Services Pvt.
Not
Ltd. Neutral
Satisfactory

Satisfactory
18
%
82
%

Utilization of modern technology Utilization of modern

Satisfactory 33 Continue services 37 technology Satisfactory
Neutral 7 Not Sure 8
Neutral
Not Satisfactory 5 Discontinue 0 Not
11% Satisfactory
16%
73%
 Utilization of modern
technology Satisfactory
Neutral
Not
11% Satisfactory
16%
73%

24 X 7 services available 24 X 7 services available

Satisfactory 31 Continue services 36
Neutral 8 Not Sure 9 Satisfactory
Neutral
Not Satisfactory 6 Discontinue 0 13%
Not
18% Satisfactory
69%

Attendance of the staff

Satisfactory 39 Continue services 37
Attendance of the staff
Neutral 6 Not Sure 8
Satisfactory
Not Satisfactory 0 Discontinue 0 13% Neutral
Not Satisfactory

87%

Professionalism among the staff Professionalism among

Satisfactory 30 Continue services 32 the staff
Neutral 12 Not Sure 13 Satisfactory
Neutral
Not Satisfactory 3 Discontinue 0
7% Not Satisfactory
27%
67%

Alertness of the staff Alertness of the staff

Satisfactory 38 Continue services 36
Neutral 7 Not Sure 9
Not Satisfactory 0 Discontinue 0 16%
Satisfactory
Neutral
Not Satisfactory

84%

Adaptability of the staff

Satisfactory 35 Continue services 41 Adaptability of the staff
Satisfactory
7%
16% Neutral
Not Satisfactory
 Adaptability of the staff
Neutral 7 Not Sure 4
Not Satisfactory 3 Discontinue Satisfactory
7%
16% Neutral
Not Satisfactory

78%
to Orders Staff Response to
Orders
Continue
Satisfactory services
Neutral Not Sure
Not Satisfactory 7%
Discontinue

93%

he staff Punctuality of the

staff
Satisfactory Continue
Neutral services
Not 11% Not Sure
Satisfactory Discontinue

89%

Efficiency in
carrying out their
Continue Not Sure
dutiesDiscontinu
services

e
1
68
%4
%

Appearance of
staffContinue
on duty Not Sure
services
Discontinu
4% e
96
%

Telephonic
Conversation
Continue
services
Not Sure
2% Discontinu
e
98%
 Conversation
Continue
services
Not Sure
2% Discontinu
e
98%

The way
incident/crisis
Continue Not Sure
handled
servicesby staff
Discontinu
e
1
38
%7
%

Competency of the
security officer/
management
Continue
services
Not Sure

Discontinue
22
% 78
%

Value of services
compared to price
paid Continue
services
Not Sure

Discontinue
2
47
%6
%

Troubleshooting
mechanism of Zest
Continue Not Sure
Services
services
Discontinue
29
% 71
%

Handling
confidential and
privacy matters
Continue
services
Not Sure

Discontinue
16
%84
%
 privacy matters
Continue
services
Not Sure

Discontinue
16
%84
%

Operates in
transperant manner
Continue
services
Not Sure
9%
Discontinue

91%

Supervision of staff
by supervisors
Continue
services
4% Not Sure
Discontinue

96%

Adherence to standard of
conduct Continue
services
Not Sure
13% Discontinue

87%

ence Overall experience

est provided by Zest
yd. Neutral
ServicesContinue
Pvt. Ltd.Not Sure
services
y Discontinue
7%

93%

odern Utilization of modern

Satisfactory
technology Continue
Neutral services
Not Not Sure
Satisfactory 18% Discontinue

82%
odern Utilization of modern
Satisfactory
technology Continue
Neutral services
Not Not Sure
Satisfactory 18% Discontinue

82%

ailable 24 X 7 services available

Satisfactory Continue
Neutral services
20% Not Sure
Not
Satisfactory Discontinue

80%

he staff Attendance of the staff

Satisfactory Continue
services
Neutral 18% Not Sure
Not Satisfactory
Discontinue

82%

among Professionalism
amongContinue
the staff
Not Sure
atisfactory
services
Neutral
Discontinue
Not Satisfactory 29%
71%

e staff Alertness of the staff

Continue
Satisfactory services
Neutral 20%
Not Sure
Not Satisfactory Discontinue

80%

he staff Adaptability of the

staff
Continue
Satisfactory services
Neutral Not Sure
9%
Not Satisfactory Discontinue
he staff Adaptability of the
staff
Continue
Satisfactory services
Neutral Not Sure
9%
Not Satisfactory Discontinue

91%