 Question 1

5 out of 5 points
The manufacturing cycle occurs at the distributor/manufacturer interface.
Selected  Tru
Answer: e
Answers:  Tru
e
False
 Question 2
5 out of 5 points
The drawback of Zara's responsive supply chain is that it tends to sell
more products at markdown than most of its competitors.
Selected  Fals
Answer: e
Answers: True
 Fals
e
 Question 3
5 out of 5 points
The manufacturing and shipping process in the manufacturing cycle is
equivalent to the
Selected  
Answer:
order fulfillment process in the
replenishment cycle.
Answers: order receiving process in the
replenishment cycle.
order trigger process in the replenishment
cycle.
 
order fulfillment process in the
replenishment cycle.
order entry process in the replenishment
cycle.
 Question 4
5 out of 5 points
Which statement about supply chains is best?
Selected  
Answer: Flows in a supply chain may be managed by an intermediary.
Answers: If a supplier uses a shipping company to send product to a
customer, the shipping company is technically not a supply
chain member.
 New product development is not a supply chain function.
Funds in a supply chain flow upstream only.
 
Flows in a supply chain may be managed by an intermediary.
 Question 5
5 out of 5 points
The procurement cycle occurs at the manufacturer/supplier interface.
Selected  Tru
Answer: e
Answers:  Tru
e
False
 Question 6
5 out of 5 points
The push/pull view of a supply chain holds that the processes in a supply
chain are divided into 2 categories depending on whether they are
initiated in response to or in anticipation of customer orders.
Selected  Tru
Answer: e
Answers:  Tru
e
False
 Question 7
5 out of 5 points
The objective of customer order fulfillment is to
Selected  
Answer:
get the correct orders to customers by the promised due date
at the lowest possible cost.
Answers: ensure that orders are quickly and accurately entered and
communicated to other affected supply chain processes.
maintain a record of product receipt and complete payment.
maximize the conversion of customer arrivals to customer
orders.
 
get the correct orders to customers by the promised due date
at the lowest possible cost.
 Question 8
0 out of 5 points
The objective of the customer order arrival process is to
Selected  
 Answer: ensure that orders are quickly and accurately entered and
communicated to other affected supply chain processes.
Answers:  
maximize the conversion of customer arrivals to customer
orders.
get the correct orders to customers by the promised due date
at the lowest possible cost.
ensure that orders are quickly and accurately entered and
communicated to other affected supply chain processes.
maintain a record of product receipt and complete payment.
 Question 9
5 out of 5 points
Customer value is
Selected  
Answer:
the sum of the supply chain surplus and supply chain cost.
Answers:  
the sum of the supply chain surplus and supply chain cost.
the remainder after supply chain cost is subtracted from
supply chain surplus.
the remainder after supply chain surplus is subtracted from
supply chain cost.
supply chain profitability minus the supply chain cost.
 Question 10
5 out of 5 points
For any supply chain, the source of revenue is generated by
Selected  
Answer: the customer.
Answers: information
flows.
product flows.
 
the customer.
efficient
operations.
 Question 11
5 out of 5 points
The objective of customer order entry is to
 Selected  
Answer:
ensure that orders are quickly and accurately entered and
communicated to other affected supply chain processes.
Answers: get the correct orders to customers by the promised due date
at the lowest possible cost.
 
ensure that orders are quickly and accurately entered and
communicated to other affected supply chain processes.
maintain a record of product receipt and complete payment.
maximize the conversion of customer arrivals to customer
orders.
 Question 12
5 out of 5 points
The objective of the customer arrival process is to ensure that orders are
quickly and accurately entered and communicated to other affected
supply chain processes.
Selected  Fals
Answer: e
Answers: True
 Fals
e
 Question 13
5 out of 5 points
A key supply chain difference between Gateway and Apple is that
Selected  
Answer: Apple has always carried product in their stores while at one
time Gateway stores carried no inventory.
Answers: Gateway has no suppliers, preferring to make everything in-
house, while Apple buys many of their components from
suppliers.
Gateway's stores currently carry a large variety of products
made by other manufacturers, while Apple carries only Apple
products.
 
Apple has always carried product in their stores while at one
time Gateway stores carried no inventory.
Gateway has always used a push system while Apple has
always used a pull system.
 Question 14
5 out of 5 points
 The supply chain planning phase exceeds the supply chain design phase
in duration.
Selected  Fals
Answer: e
Answers: True
 Fals
e
 Question 15
5 out of 5 points
Activities involved in the Internal Supply Chain Management (ISCM) macro
process include
Selected  
Answer:
order fulfillment.
Answers: order
management.
marketing.
sales.
 
order fulfillment.
 Question 16
5 out of 5 points
Amazon's operations are completely online.
Selected  Fals
Answer: e
Answers: True
 Fals
e
 Question 17
5 out of 5 points
Each stage in a supply chain is connected through the flow of products,
information, and funds. These flows often occur in both directions and are
usually managed by
Selected  
Answer: one of the stages.
Answers: engineering
department.
 
one of the stages.
pricing department.
upper management.
 Question 18
5 out of 5 points
Handling customer orders in the best possible manner is the goal of
supply chain
Selected  
Answer:
operation
s.
Answers: design.
strategy.
planning.
 
operation
s.
 Question 19
5 out of 5 points
A company would decide whether to outsource or perform a supply chain
function in-house during the
Selected  
Answer: design phase.
Answers: planning
phase.
operation
phase.
tactical
phase.
 
design phase.
 Question 20
5 out of 5 points
A decision made about which markets will be serviced by which locations
falls in the supply chain ________ phase
Selected  
Answer:
planning
Answers:  
planning
conceptualizat
ion
operation
design