Objective of the study

Those days are gone when people dwell from one place to another in search of goods and

services. The arrival of the internet has not only altered the traditional definition of the

economy but also contracted the world. From regular shopping to battle, the internet has

transformed each and every aspect of our life; simple click of mouse is more influential than

the trigger of a gun. This unrestrained technological progression has led to the conception of

digital or internet economy where the algorithm is the centre of attraction of the market. This

survey will help the researcher to know about the advent of e commerce and how e commerce

is changing life of people in day to day basis further what will be the future of ecommerce.

Cover letter

Dear Customers

We are inviting you to take part in this short survey to gain the views of the customers on the
e-commerce as we know how e-commerce plays a major role in current era shopping. Your
views will be appreciated and help us to decide the way forward for e-commerce. The
questionnaire will not take more than 5 min to complete, all of your answer will be treated in
the strictest confidence, and no individual address or household will be identified in the
survey.

If you need any more information regarding this survey please contact the number below or
send us email.

Yours Faithfully

Kapil Shrivastava
 Questionnaire

1. For how many years you are using e-commerce?

(i) Less than one year

(ii) One year but<five year

(iii) More than five year

(iv) Do not know/ Cannot say

2. For what purpose do you use e-commerce?

(i) For personal use

(ii) For business use

(iii) For both personal and business use

3. From the various types of e-commerce, what according to you has the largest market

share?

(i) B2B Commerce

(ii) B2C Commerce

(iii) B2G Commerce

(iv) Others

4. According to you how is e-commerce helpful to the consumer in the e-business

domain?

(i) Broadens consumer choice

(ii) Encourages price transparency

(iii) Fastens business process

(iv) Do not know/ Cannot say

5. According to you how e-commerce is helpful for the business discourse?

(i) Effectively caters to customers’ demands

(ii) Smoothens business by creating customer and businessman network

(iii) Ensures guarantee of payment

(iv) Do not know/ Cannot say

6. Do you think that the application of e-commerce has increased over the years in

India?

(i) Yes

(ii) No

(iii) Do not know/ Cannot say

7. Do you agree that e-commerce as commercial means has its advantages over the

traditional commercial methods?

(i) Agree

(ii) Disagree

(iii) Do not know/ Cannot say

8. Do you agree that e-commerce can provide an alternative marketing channel by

eliminating middleman?
(i) Agree
(ii) No
(iii) Do not know/Cannot say
9. What according to you is the future of e-commerce in India?

(i). Very good

(ii). Good
(iii). Not so good
(iv). Do not have a future in India
Do not know/ Cannot say