A Correlational Analysis of Hospitality Management Students’

Communication Skills and Decision Making Skills

Bonifacio, Andres C., Luna, Juan N and Mabini, Apolinario M.

Introduction

- Briefly discuss the field of Hospitality Management

- Discuss Comm Skills and its importance in the field of HM
- Discuss Decision Making Skills and its importance in the field of HM
- Significance of your survey. Discuss the importance of knowing whether or not comm skills
and decision making skills are related, and its relevance to the field of HM
- End the introduction with something like, “In this survey, the researchers wanted to
determine the nature of relationship between *variable 1* and *variable 2* through a
correlational analysis.”

Method

In this research the researchers used survey method to measure the relationship between
Service Quality of Hotel and Hotel Image. The respondents of this research are 1 st year BSHM
students who joined the school educational tour. The questionnaires used is from a case study from
Kuala Lumpur Malaysia about Hotel Satisfaction and Corporate/ Hotel Image. The Questionnaires
used from the research measures the correlation of the two variables based on five point frequency
Likert Scale from strongly disagree to

- State that you used the survey method

- Describe your respondents
- Describe your instruments (questionnaires). Where did the questionnaire come from? How
was it used in the research you took it from? How do you intend to use it in your survey?

Results and Discussion

- Interpret the mean of each variable

- Interpret the r value
(these will be based on the results from MS Excel)

Sample:

Based on the survey, the respondents have a high level of communication skills (mean = 3.14, s =
0.1). (Support your findings using researches.) A high level of communication skills is vital to Hospitality
Management practitioners especially those who are in direct contact with clients like front desk
attendants, room attendants and gaming associates.

The survey also revealed that have a very high decision making skills (mean = 2.97, s = 0.3).
(Support findings with researches.) As in other jobs, decision making is a life skill that helps individuals
consider, weigh and choose the best option in order to ascertain that the best decision has been made. In
the hospitality and tourism industry, decision making skill is important because HM practitioners deal
with guests. Every decision will affect not only the hotel or the restaurant, but also its current and future
clients.

After performing a correlational analysis, it has been found that there is a moderate positive
correlation between communication skills and decision making skills (r = 0.6453). (Support findings with
researches.) From this result, it can be concluded that an HM student’s communication skill has an impact
to their decision making skill, although further studies may be conducted to verify this result.

Bibliography

- Follow the APA format (6th edition)

Format:

- 8.5” x 11” bond paper

- 1” margin around
- Single spacing
- Justified alignment
- Font Style: Times New Roman
- Font Size: 11 point