Document Author(s)

NorthCEE Offline Imaging SOP &

Blake Herrick | Onboarding Lead | Blake.Herick@genpact.com
Setup Guide v2
Anthony Laskin | Onboarding Specialist | Anthony.Laskin@gnepact.com

Ajay Mori | EUC Lead | Ajay.Mori@genpact.com

Nikhil Sharma | Nikhil.sharma5@genpact.com

Document Revision Date

January 23, 2019

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Notice :
The information contained in this document is not to be used for any purpose other than the purposes for which this document is furnished by
GENPACT, nor is this document (in whole or in part) to be reproduced or furnished to third parties or made public without the prior express
written permission of GENPACT.

Pre-Setup Guide:

STOP! PLEASE BACK UP ALL OF YOUR DOCUMENTS, BOOKMARKS AND DATA

TO ONEDRIVE BEFORE PROCEEDING ANY FURTHER! ANYTHING NOT
BACKED UP WILL BE LOST IN THIS PROCESS. EMAILS IN PST’s BACKED UP
LOCALLY WILL BE LOST! CONTACT THE HELPDESK FOR ASSISTANCE WITH
IMPORTING THEM TO THE CLOUD IN OUTLOOK!! THE HELPDESK CAN ASSIST
WITH ONEDRIVE AND BACKUPS.

Notice: This section of the guide will deploy Microsoft Windows on the laptop/Surface, as well as update the
Dell BIOS software. This process requires a stable internet connection and should take about 30 minutes to 2
hours to complete depending on internet connection speed.

Step One (1)

o Please begin by setting the Laptop/Surface somewhere that it can stay for an extended period.
Connect the power cable.

Step Two (2)

o Plug the bootable USB drive into any available USB port

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Step Three (3)
o Boot the laptop by pressing the power button, then tapping the “F12” button until the setup screen
appears. Once it has appeared, select the USB drive. This should appear as: “UEFI: Brand name of the
thumb drive”. In this example, the item is a SanDisk USB drive. If USB is not showing under UEFI
please contact Global Service Desk (contact details mentioned at bottom of Page 16).

o Boot the Surface device by Pressing the Volume (down key) and Power button until the Smart Deploy
screen appears.

Step Four (4)

o The program will take time to load, during this time it is normal to see the following screen:

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Step Five (5)

o Next a pop-up should appear for “Unattended Mode”, you can leave this alone.

Step Six (6)

o During the deployment this is mostly what will be seen on the screen. Feel free to leave this alone. It
is normal for this to take 30-40 minutes.
o If this window stays the same without any progress bars or if the download status does not
change after 10 minutes, restart the computer and start from Step 1 again.

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Notice: Toward the end of the process the machine may reboot multiple times as it applies updates to the Dell BIOS.
This is perfectly normal, please do not do anything to interrupt this and wait until you see a prompt to login
Windows setup screen as shown in the next section before taking any action.

Setup Guide:

Notice: The setup process requires a stable internet connection. Please ensure that the laptop is connected to a
power source as well as a stable internet connection for the entire duration. Please do check your email
(personal or work) for your temporary Genpact account password if you are a new hire employee.

Step One (1)

o Please begin by setting the laptop somewhere that it can stay for an extended period. Either connect
the Ethernet cable or connect to your Wi-Fi network as pictured and completing Cortana’s
introduction.

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Step Two (2)

o When you arrive at the screen shown below, please select “Setup for an organization”

o On the next screen you will enter your SSO as your Genpact OHR@genpact.com and click “Next”

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Step Three (3)

o On the next screen, you will be prompted to login to Microsoft’s & Genpact’s servers. In the first field
enter your Genpact OHR@genpact.com, and in the second field your Genpact SSO password

Step Four (4)

o Next you will need to set up the Bitlocker password using the Airwatch window (as shown below).
Please note during instances of low bandwidth, the Airwatch window may take up to 30 mins to
launch. On the “Bitlocker” window (as shown below), enter a password for the encryption and confirm
the same. Please note that this password is separate from your Genpact password. Once entered, click
on the “Encrypt” button.

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NOTE: If you did not receive any Window, please adjust Date, Time and Time zone of the machine and
reboot the system. If you continue to face a concern, please call your regional service desk , using the details
published on Page 16

Step Five (5)

• Launch the VMware Workspace using the search option. Use the keyword “Workspace” to find the
App.

o Login to VMware Workspace one App Login Screen

o Key in the server address https://genpact-india.vmwareidentity.asia/ as seen below and click on
continue

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 o Login with your Genpact OHR and SSO password
o Click on the Catalog tab, and then click on the Download icon. At this stage you will be able to see the
download progress for all incoming applications.

Please note the following:

o The remaining process of downloading applications could take 2-3 hours depending on the internet
connection speed, please ensure the laptop stays plugged in to power and is either connected to an
Ethernet cord or has a strong Wi-Fi connection.
o After approx. 3 hours, you should see your MS office applications (e.g. Word, Excel etc.). If you
continue to see your MS office stack, please call your regional service desk, basis the details on page 16

Congratulations your setup is complete

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 Applications Configuration Reference:
Palo Alto – “Global Protect”

Step 1

o Connect to VPN (Palo Alto – “Global Protect”)

Genpact primarily uses Palo Alto – “Global Protect” VPN to establish a corporate connection on a remote
machine. Your machine can be connected to either a wired or a wireless network for your convenience.

• Open the Global Protect application by double clicking it in the icon tray (earth icon)

• Ensure that the portal is: inpavpn.genpact.com then press ”connect” – it can take up to 2 minutes to
connect
• Be sure your wireless antenna is enabled if you see no networks in range.
• If prompted for username and password, enter your SSO/OHR as your username and your OHR
password
• Once connected, you will see the status change to “Connected”

Step 2 [Optional for non-new hire employees]

o Changing your Genpact password

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 • Open a web browser and navigate to “https://gateway.genpact.com/identity”. Enter your SSO
number in the User ID field, and your SSO password.

• Click on the “My Information” link

• Scroll down to the “Change Password” selection
• Enter your current password, a new password, confirm new password, and click “Apply.”

Notice: Genpact passwords must be changed once every 90 days. Be sure to keep your password safe. Do not
share your password with anyone!

If you are having trouble logging in, please reach out to 844-GENPACT or it.hd@genpact.com for assistance

Outlook

o Email account setup

• Open Outlook Application and make sure your email address is correct before clicking Connect.

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• Give it a few minutes to complete the setup
• On the next screen you can uncheck the box and hit OK.

• Next Outlook should start and begin loading and a new window should pop up over it

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 • Go ahead and click the button to remove this window.

Skype for Business

o Skype for Business Setup

• Open the skype for business application and enter your information as shown below, then press
sign in. (Please note: some of the fields may be hidden initially, just proceed with entering the
information in the fields shown)

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 Email Address

OHR@genpact.com

OHR Password

OneDrive Setup

o OneDrive Setup
NOTICE: OneDrive is Genpact’s preferred backup solution and its usage is mandatory!

o Please open the OneDrive application and sign in to OneDrive using your information as shown
below:

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ZScaler (ZIA) application

o Login to ZScaler (ZIA) application

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Installing Non-Standard Applications
o If you require an application that is not part of your standard installation stack, then it may be
available for installation in our business store. To access the store, launch the VMWare Workspace
One application.

o If the application required is not available, Please call your regional service desk, basis the details
below

The Genpact Service Desk is also available 24/7! On the numbers below
Users based in USA : Phone: 844-GENPACT
Users based in India: Phone: +91- 1247116000

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