تقرير جودة خدمات المحمول شهر فبراير

A Brief Benchmark report
OF
The QoS Measurements of
Mobile Network Services
For February 2020
Issued on 1 April 2020

In light of the keenness of the Ministry of Communications and Information
Technology to enhance the quality of telecom services provided to citizens, the
NTRA's National Quality Monitoring Center has issued today the QoS report for
February 2020 on the quality of Voice and Data services provided by telecom
operators operating in Egypt. These tests were conducted last month on
approximately 24,500 kilometers of populated areas in Egypt, divided into roughly
81 cities and districts. The measurement tests were undergone for voice and data
services as thousands of test calls were made in addition to the tests made for data
or mobile Internet services.
• The quality of voice and data services has been evaluated as per a set of
internationally acknowledged standards. The quality of voice services has been
evaluated according to several KPIs, most importantly the call blocked rate, the
dropped call rate, in addition to the voice quality. As for the quality of mobile
data services, they were evaluated as per specific standards, mainly the data
download and upload throughput.
• The tables below show the cities and districts affected by quality problems in
voice services as well as the areas where the service quality has been
improved as follows:
‫جودة المكالمات‬ ‫انقطاع المكالمات‬ ‫فشل االتصال‬
‫الشبكة‬
‫أماكن مازالت تعاني من خدمة سيئة‬ ‫أماكن لوحظ فيها تحسن‬ ‫أماكن مازالت تعاني من خدمة سيئة‬ ‫أماكن لوحظ فيها تحسن‬ ‫أماكن مازالت تعاني من خدمة سيئة‬ ‫أماكن لوحظ فيها تحسن‬
‫‪12‬‬ ‫‪2‬‬ ‫‪5‬‬ ‫‪6‬‬ ‫‪11‬‬ ‫‪15‬‬
‫دلتا‬ ‫القاهرة‬ ‫االسكندرية‬ ‫القاهرة‬ ‫القاهرة‬ ‫الجيزة‬ ‫االسكندرية‬ ‫الجيزة‬ ‫االسكندرية‬
‫دمنهور‬ ‫مدينتي‬ ‫غرب ‪2‬‬ ‫العبور‬ ‫الرحاب‬ ‫الشيخ زايد ‪1‬‬ ‫شرق ‪2‬‬ ‫الشيخ زايد ‪2‬‬ ‫شرق ‪1‬‬
‫دسوق‬ ‫العبور‬ ‫القاهرة‬ ‫المعادي‬ ‫دلتا‬ ‫الصعيد‬ ‫القاهرة‬ ‫الصعيد‬ ‫شرق ‪5‬‬
‫كفر الشيخ‬ ‫الرحاب‬ ‫حلوان ‪2‬‬ ‫دلتا‬ ‫السينبالوين‬ ‫ابو قرقاص‬ ‫مدينه نصر ‪2‬‬ ‫الفيوم‬ ‫القاهرة‬
‫دمياط‬ ‫التجمع‬ ‫دسوق‬ ‫الصعيد‬ ‫نجع حمادي ‪ -‬فرشوط‬ ‫العباسيه‬ ‫إسنا‬ ‫العبور‬
‫الصعيد‬ ‫الصعيد‬ ‫الفيوم‬ ‫دلتا‬ ‫كوم أمبو‬ ‫الرحاب‬
‫الفيوم‬ ‫ابو قرقاص‬ ‫شبين الكوم‬ ‫بنها‬ ‫شبرا الخيمه‬
‫ابو قرقاص‬ ‫نجع حمادي ‪ -‬فرشوط‬ ‫الجيزة‬ ‫كفر الزيات‬ ‫الزمالك‬
‫فودافون‬
‫أسيوط‬ ‫الشيخ زايد‪2‬‬ ‫المنصوره‬ ‫حلوان ‪2‬‬
‫نجع حمادي ‪ -‬فرشوط‬ ‫الصعيد‬ ‫دمياط‬ ‫المعادي‬
‫أسيوط‬ ‫شبين الكوم‬ ‫المقطم‬
‫دلتا‬
‫كفر الشيخ‬
‫طنطا‪ -‬المحله‬
‫دسوق‬
‫‪11‬‬ ‫‪5‬‬ ‫‪0‬‬ ‫‪2‬‬ ‫‪11‬‬ ‫‪9‬‬

‫الصعيد‬ ‫االسكندرية‬ ‫الصعيد‬ ‫االسكندرية‬ ‫دلتا‬ ‫دلتا‬ ‫القاهرة‬ ‫الصعيد‬ ‫القاهرة‬
‫الواسطه‬ ‫شرق ‪5‬‬ ‫بني سويف‬ ‫شرق ‪1‬‬ ‫منوف الباجور‬ ‫بنها‬ ‫العبور‬ ‫بني سويف‬ ‫مدينه نصر ‪1‬‬
‫ابو قرقاص‬ ‫دلتا‬ ‫شرق ‪3‬‬ ‫الصعيد‬ ‫العاشر من رمضان‬ ‫مدينه نصر ‪2‬‬ ‫الواسطه‬ ‫دلتا‬
‫فقوس‬ ‫دلتا‬ ‫ابو قرقاص‬ ‫دمنهور‬ ‫شبرا‬ ‫المنيا‬ ‫كفر الزيات‬
‫الزقازيق‬ ‫المنصوره‬ ‫الصعيد‬ ‫المقطم‬ ‫إسنا‬ ‫السينبالوين‬
‫كفر الدوار‬ ‫منوف الباجور‬ ‫ابو قرقاص‬ ‫منوف الباجور‬
‫أورنج‬
‫كفر الزيات‬ ‫ديروط المنفلوط‬ ‫شبين الكوم‬
‫طنطا‪ -‬المحله‬ ‫الخارجه‪ -‬الفرافره‬
‫كفر الشيخ‬ ‫األقصر‬
‫السينبالوين‬
‫دمياط‬
‫جودة المكالمات‬ ‫انقطاع المكالمات‬ ‫فشل االتصال‬
‫الشبكة‬
‫أماكن مازالت تعاني من خدمة سيئة‬ ‫أماكن لوحظ فيها تحسن‬ ‫أماكن مازالت تعاني من خدمة سيئة‬ ‫أماكن لوحظ فيها تحسن‬ ‫أماكن مازالت تعاني من خدمة سيئة‬ ‫أماكن لوحظ فيها تحسن‬
‫‪2‬‬ ‫‪0‬‬ ‫‪7‬‬ ‫‪5‬‬ ‫‪17‬‬ ‫‪15‬‬
‫الصعيد‬ ‫القاهرة‬ ‫القاهرة‬ ‫دلتا‬ ‫القاهرة‬ ‫دلتا‬ ‫االسكندرية‬
‫ابو قرقاص‬ ‫مدينتي‬ ‫الشروق‬ ‫فقوس‬ ‫العبور‬ ‫قليوب‬ ‫شرق ‪5‬‬
‫إسنا‬ ‫العبور‬ ‫المقطم‬ ‫منوف الباجور‬ ‫مدينه نصر ‪2‬‬ ‫الزقازيق‬ ‫غرب ‪2‬‬
‫هليوبوليس ‪1‬‬ ‫دلتا‬ ‫شبين الكوم‬ ‫العباسيه‬ ‫المنصوره‬ ‫القاهرة‬
‫المرج‬ ‫بنها‬ ‫الصعيد‬ ‫المنيل‬ ‫السينبالوين‬ ‫مدينتي‬
‫شبرا الخيمه‬ ‫الصعيد‬ ‫الفيوم‬ ‫شبرا‬ ‫دمياط‬ ‫الرحاب‬
‫دلتا‬ ‫ديروط المنفلوط‬ ‫سينيورس ترسا‬ ‫حلوان ‪1‬‬ ‫رأس البر‬ ‫الشروق‬ ‫إتصاالت‬
‫شبين الكوم‬ ‫ابو قرقاص‬ ‫المعادي‬ ‫الصعيد‬ ‫مدينه نصر ‪1‬‬
‫الصعيد‬ ‫أسيوط‬ ‫المقطم‬ ‫ديروط المنفلوط‬ ‫حدائق القبه‬
‫إسنا‬ ‫الخارجه‪ -‬الفرافره‬ ‫شبرا الخيمه‬
‫إسنا‬
‫‪3‬‬ ‫‪0‬‬ ‫‪6‬‬ ‫‪4‬‬ ‫‪34‬‬ ‫‪16‬‬

‫القاهرة‬ ‫القاهرة‬ ‫القاهرة‬ ‫دلتا‬ ‫االسكندرية‬ ‫الجيزة‬ ‫االسكندرية‬
‫العبور‬ ‫العبور‬ ‫الشروق‬ ‫بنها‬ ‫شرق ‪5‬‬ ‫فيصل‬ ‫شرق ‪3‬‬
‫الصعيد‬ ‫هليوبوليس ‪1‬‬ ‫المقطم‬ ‫قليوب‬ ‫غرب ‪2‬‬ ‫الصعيد‬ ‫القاهرة‬
‫ابو قرقاص‬ ‫مدينه نصر ‪2‬‬ ‫دلتا‬ ‫فقوس‬ ‫مرسي مطروح‬ ‫بني سويف‬ ‫الرحاب‬
‫الخارجه‪ -‬الفرافره‬ ‫المنيل‬ ‫بنها‬ ‫السينبالوين‬ ‫القاهرة‬ ‫طهطا أخميم‬ ‫الشروق‬
‫حلوان ‪1‬‬ ‫الصعيد‬ ‫منوف الباجور‬ ‫مدينتي‬ ‫نجع حمادي ‪ -‬فرشوط‬ ‫عين شمس‬
‫دلتا‬ ‫ديروط المنفلوط‬ ‫شبين الكوم‬ ‫العبور‬ ‫السالم‬
‫شبين الكوم‬ ‫الجيزة‬ ‫التجمع‬ ‫حدائق القبه‬
‫السادس من اكتوبر ‪2‬‬ ‫هليوبوليس ‪2‬‬ ‫شبرا الخيمه‬
‫المهندسين‬ ‫مدينه نصر ‪1‬‬ ‫الزمالك‬
‫وي‬
‫الصعيد‬ ‫مدينه نصر ‪2‬‬ ‫دلتا‬
‫الفيوم‬ ‫المرج‬ ‫العاشر من رمضان‬
‫سينيورس ترسا‬ ‫العباسيه‬ ‫الزقازيق‬
‫ابو قرقاص‬ ‫المنيل‬ ‫كفر الزيات‬
‫المنيا‬ ‫شبرا‬ ‫المنصوره‬
‫أسيوط‬ ‫حلوان ‪1‬‬
‫الخارجه‪ -‬الفرافره‬ ‫حلوان ‪2‬‬
‫إسنا‬ ‫المعادي‬
‫أسوان‬ ‫المقطم‬
‫كوم أمبو‬
• Vodafone Egypt: tests were made for (74) cities and districts. There are (11) cities and districts that still
suffer from failed calls, most importantly: Nasr City and Abbasyya (Cairo), in addition to certain areas in
East Alexandria (Alexandria), El Sheikh Zayed (Giza). In terms of dropped calls, there are (5) cities and
districts that suffer from this problem, most importantly: Maadi and El-Obour (Cairo). Moreover, in terms of
quality of calls, there are (12) cities and districts that have this problem. Chief among them are Madinaty,
El-Obour, Al-Rehab, and Al-Tagamoa.
• Orange Egypt: tests were made for (74) cities and districts. There are (11) cities and districts that still
suffer from failed calls, most importantly: El-Obour, Nasr City, Shubra, Al-Moqatam (Cairo). In addition,
there are (11) cities and districts that have problems in the quality of voice calls, most importantly, East
Alexandria (Alexandria).
• Etisalat Misr: tests were made for (74) cities and districts. There are (17) cities and districts that still
suffer from call failure, most importantly: El-Obour, Nasr City, Abbasyya, El-Manial, Shubra, Helwan,
Maadi, Al-Moqatam (Cairo), as for the dropped calls, (7) areas have this problem. Some of these areas
are: Madinaty, El-Obour, Heliopolis, El-Marj and Shubra Al-Kheima (Cairo).
• WE: tests were made for (74) cities and districts. There are (34) cities and districts that still have
problems with failed calls, most importantly: Madinaty, El Obour, Al Tagamoa, Nasr City, Heliopolis, Al Marj,
Abbassya, Al-Manial, Shubra, Helwan, Maadi, Al Moqattam (Cairo), Al Mohandessen, 6th October City
(Giza), Alexandria East and Marsa Matrouh (Alexandria). Moreover, there are (6) areas that suffer from
dropped calls have this problem. Some of these areas are: El-Obour, Heliopolis, Nasr City, Al-Manial, and
Helwan, (Cairo). In addition, there are (3) cities and districts that have problem in the voice quality of calls,
most importantly, El-Obour (Cairo).
• Although the report shows that the quality of data service is within acceptable
limits for all operators, nevertheless some problems were detected in several
regions as per the detailed Benchmarking Report.
• Within the framework of our enhancement of transparency, the QoS Detailed

Benchmarking Report for February 2020 is published on the NTRA's website in
a simplified way to inform citizens about the quality of services provided by
telecom companies and operators throughout Egypt, in order to help them get
information about the assessment of networks in their residential places.
Benchmarking Report No. 08
February, 2020
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance – Upper Egypt
11. Data Service Quality & Performance – Upper Egypt
12. Annexes
9
Executive Summary
Due to the fact that NTRA in Egypt is concerned about maintaining the highest standards of the quality of the network and
getting the market insight about how operators are performing in the market from a QoS/QoE perspective. NTRA along with
Rohde and Schwarz carried out an extensive benchmarking survey of the Mobile networks in Egypt with focus on the
performance of the four operator’s network.
The full scope of measurements performed covers Egypt on monthly basis. Measurement is divided over seven main
regions, Cairo, Giza, Alexandria, Delta, Red Sea and Upper Egypt. Each area is consisting of some clusters that will be
measured during each month. And the results of each month will be discussed on this presentation.
This presentation gives a summary view of February-20 measurements that took place in February 2020 for Egypt as
defined in later slides of this presentation, during this survey, a distance of ~ 24,500 KM’s were driven. All measurements
were done in Window time from 8AM to 8PM.
This presentation addressed 2nd, 3rd and 4th generation mobile networks (2G,3G,4G) for the Four licensees Etisalat,
Orange, Vodafone and WE (sorted alphabetically) in outdoors measurements. Key performance indicators used in the
survey are included in Annexes slides at the end of this presentation. For this campaign, Mobile to Mobile voice scenario
approach was followed to better represent customer experience in a modernized manner.
10
Quantitative Information
Voice Measurements Number of Tests

Total Number of Voice Calls 57,309
Data Measurements Number of Tests

HTTP Download 62,231
HTTP Upload 62,144
HTTP Browsing – Facebook 61,922
HTTP Browsing – Twitter 61,824
HTTP Browsing – Google 62,083
HTTP Browsing – YouTube 62,015
HTTP Browsing - Yahoo 61,850
YouTube - Video Stream 61,451
Total Ping Attempts 3,108,504
11
Methodology
NTRA has preformed drive test that cover all governorates and major highways across the country. The tests were in same
time and condition for the four operators to ensure fair comparison.
NTRA measures the major “key performance indicators” (KPI) that directly relate to the public’s experience through
Outdoor (in-car user experience). These include block, dropped calls, voice quality, data throughput. (all details will be
found on annexes slides)
The drive test results represent a snapshot of the mobile service provider’s network in-car user experience and using a
particular type of smartphones to simulate end user. The reported level of service quality may therefore not be exactly
comparable with the consumer’s own experience;
The threshold for each KPI in license is mentioned in the legend of each graph. (and it is included in the annexes slides)
For better understand the results in reference to the threshold value:
• Every result exceeds the threshold value is considered as a violation to the license terms for Voice KPI’s.
• Every result exceeds the threshold value is considered as a violation to the license terms for Data KPI’s except for
Download Throughput and Upload throughput.
• Download Throughput and Upload throughput violation counted when the result is lower than the threshold
value.
• We Denotes the violations where penalties are applied as dashed Dark RED Line
• We Denotes the violations where penalties are not applied as Solid Black Line
12
Executive Summary
Licensed-KPI’s Violation Percentage over Egypt (28 zones * 8 KPIs in license = 224 possible violations)
4%
4%
96%
96%
Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs
4% 1%
1%
7%
95% 92%
Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs
14
Licensed-KPI’s Violation Breakdown Over Egypt
37%
40%
50%
63%
10%
Call blocked Rate Call Dropped Rate MOS < 2.8 Call blocked Rate MOS < 2.8
6%
6%
5%
10%
10%
10%
60%
10%
83%
Call blocked Rate Call Dropped Rate MOS < 2.8 SBR DL SBR UL Call blocked Rate Call Dropped Rate MOS < 2.8 SBR DL SBR UL
15
Call Blocked Rate - Zones
16%
14%
12%
10%
8%
6%
4%
2%
0%
16
Call Dropped Rate - Zones
6.91%
5%
10.08%
2.09%
2.02%
4% 2.46%
2.30%
2.12% 2.34%
2.46% 2.09%
3% 3.14% 2.53% 3.10% 2.13% 2.26%

2.52% 2.19% 4.55% 3.03%
2%
1%
0%
17
CSFB Failure Rate - Zones
5%
4%
3%
2%
1%
0%
18
Voice Speech Quality - Zones
76.48%
Voice Speech Quality on Sample < 2.8

10.58%
50%
12.89% 11.43%
13.43%
12.40% 11.13%
40%
11.66%
12.19%
13.54% 25.46% 17.75%
19.08%
13.46% 29.08% 15.16%
11.90%
30% 13.90% 10.44%

12.47% 15.76%
12.24% 15.38% 10.01% 11.64%
14.87% 10.19%
10.17%
20%
10%
0%
19
Download Throughput [kbps] - Zones
400 MB File FDTT HTTP Download Throughput [kbps]

45,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
20
Upload Throughput [kbps] - Zones
200 MB FDTT HTTP Upload Throughput [kbps]

30,000
25,000
20,000
15,000
10,000
5,000
21
Download Session Blocked Ratio - Zones
Download Session Block Ratio

60%
50%
40%
30%
20%
10%
0%
22
Upload Session Blocked Ratio - Zones
Upload Session Failure Ratio

70%
60%
50%
40%
30%
20%
10%
0%
23
Download Session Setup Time - Zones
Downlink Session Setup Time

10
24
Upload Session Setup Time - Zones
Uplink Session Setup Time

10
25
12. Annexes
26
Zones Definition
Cairo
Madinity
Cairo Z1
Obour
Rehab
Sherouk
Tagamoaa
Heliopolis 1
Cairo Z2
Heliopolis 2
Nasr City 1
Nasr City 2
Ain Shams
Cairo Z3
ElMarg
ElSalam
Qobba Gardens
Abbasia
Cairo Z4
AlManyal
Shobra
Shobra ElKhamia
Zamalek
Helwan 1
Cairo Z5
Helwan 2
Maadi
Mokattam
27
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call
Call Blocked Rate - Overall Call Blocked Rate - Zones

10%
1.07% 8%
1.03% 6%
4%
1.69%
2%
2.61%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
Call Blocked Rate

8%
6%
4%
2%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
29
Retainability: Call Dropped Rate 2/3/4G: Short Call
Voice Call Droped Rate - Overall Voice Call Droped Rate - Zones
5%
0.66% 4%
0.19% 3%
2%
1.45%
1%
1.34%
0%
Voice Call Retainability is represented by call drop rates.
Voice Call Droped Rate

12%
10%
8%
6%
4%
2%
0%
Madinet el Town
Mostkbal
30
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call
CSFB Failure Rate - Overall CSFB Failure Rate - Zones

5%
0.00% 4%
0.00% 3%
2%
0.00%
1%
0.00%
0%
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
Madinet el Town
Mostkbal
31
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
20%
5.40%
15%
4.45%
10%
3.73%
5%
4.01%
0%
0% 10% 20% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

20%
15%
10%
5%
0%
Madinet el Town
Mostkbal
32
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call
Call Access Time - Overall Call Access Time - Zones

15
6.91
10
7.59
9.75 5
10.15
0
0 5 10 15 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
Call Access Time

15
10
0
Madinet el Town
Mostkbal
33
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call
Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.76 4
0.80 3
2
0.86
1
0.91
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
Circuit Switch Fall Back Delay

5
0
Madinet el Town
Mostkbal
34
Accessibility: Telephony Return Delay [sec.] 2/3/4G: Short Call
Telephony Return Delay - Overall Telephony Return Delay - Zones

5
0.68 4
0.77 3
2
0.61
1
0.62
0
Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end
Telephony Return Delay

5
0
Madinet el Town
Mostkbal
35
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.39 4
3.42 3
2
3.41
1
3.39
0
Voice Speech Quality

5
0
Madinet el Town
Mostkbal
37
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 97% 3%
Orange 100% 0%
3G
Etisalat 99% 1% 2G
We 99% 1%
0% 25% 50% 75% 100%
Codec Base Usage
Codec Base Usage represents the codec used over the call where AMR 0.02%
wideband (AMR WB) leads to better voice quality experience by the end EFR
0.00%
user than the AMR Narrowband (AMR NB)
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
38
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
18%
30%
2G Quality 40%
47%
2G Quality
3G Quality
3G Quality
Core Network
26% 10% Core Network
No Service 20%
RAN Issue
RAN Issue
6%
3%
4%
20% 2%
2G Quality 23% 2G Quality
1% 3G Quality 3G Quality
7% Core Network 10% Core Network
64% 61%
Mobility Issue Mobility Issue
4% No Service 3% 1% No Service
RAN Issue RAN Issue
40
All Operators: Dropped Calls Locations 1/2
41
42
Analysis: Failed Calls Causes
4%
2G Quality
3G Quality
3G Quality
28% 26% 4G Quality 2%
11%
4G Quality
Core Network 34%
5% Core Network
CSFB Issue
CSFB Issue
11%
Mobility Issue
9% Mobility Issue
No Service 4% 9%
9%
No Service
7% other
18% 4% other
Paging Issue
2% Paging Issue
9%
RAN Issue
7% RAN Issue
2%
8.7%
1%
2G Quality
14%
3G Quality
3G Quality
24%
4G Quality
4G Quality 26% 11%
Core Network
17% Core Network
1% CSFB Issue
4% CSFB Issue 7%
2% 12% Mobility Issue
Mobility Issue
19% No Service
3%
18%
No Service
12% 11% other
other 3%
4% Paging Issue
Paging Issue
RAN Issue
RAN Issue
All Operators: Blocked Calls Locations 1/2
44
45
Agenda 2. Voice Service Quality & Performance – Cairo
12. Annexes
46
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
35,000 140,000
30,000 120,000
25,000 100,000
Maximum throughput
Average throughput
20,000 80,000
15,000 60,000
10,000 40,000
5,000 20,000
- -
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max 48
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT HTTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
13395 35,000
30,000
25,000
20,000
23629 15,000
10,000
21162 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
FDTT HTTP Upload Transfer Throughput – Network Performance
200 MB FDTT HTTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones
30,000
9410 25,000
20,000
24200
15,000
7892 10,000
5,000
13822
0
0 5,000 10,000 15,000 20,000 25,000 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

36,000
34,500
33,000
31,500
30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
Mostkbal
HTTP Download Session Blocked Rates
Download Session Blocked Ratio - Overall Download Session Blocked Ratio - Zones
20%
0.48%
15%
0.44%
10%
0.45%
5%
1.35%
0%
Download Session Blocked Ratio

20%
15%
10%
5%
0%
Madinet el Town
Mostkbal
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Blocked Ratio - Zones
15%
0.46%
10%
0.46%
0.18% 5%
1.63%
0%
Upload Session Blocked Ratio

20%
15%
10%
5%
0%
Madinet el Town
Mostkbal
HTTP Download Average Session Setup Time
Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones
10
0.16 8
0.10 6
4
0.10
2
0.11
0
Average Session Setup Time [sec]

10
0
Madinet el Town
Mostkbal
HTTP Upload Average Session Setup Time
10
0.06 8
0.05 6
4
0.11
2
0.09
0

10
0
Madinet el Town
Mostkbal
Throughput KPI’s – Customer Experience
55
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
35,000
14,391 30,000
25,000
20,000
15,000
24,415
10,000
20,514 5,000
0
0 10,000 20,000 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
20MB Download Throughput [kbps]

40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
Mostkbal
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
20,000
4,245
15,000
13,100
10,000
8,254
5,000
8,555
0
0 5,000 10,000 15,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
2MB Upload Throughput [kbps]

20,000
15,000
10,000
5,000
0
Mostkbal
Browsing & YouTube Service KPI’s
58
Session Failure Ratio
Session Failure Ratio - Overall Session Failure Ratio - Zones
25%
0.96% 20%
0.38% 15%
10%
0.27%
5%
1.90%
0%
0% 5% 10% 15% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Madinity_Badr Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
59
Session Time
Average Session Time - Overall Average Session Time - Zones
10
4.87 8
3.79 6
4
4.02
2
2.77
0
Average Session Time

12
10
0
Madinet el Town
Mostkbal
60
10%
0.67%
0.46%
5%
0.28%
1.87%
0%

20%
15%
10%
5%
0%
Madinet el Town
Mostkbal
61
Session Time
10
2.54 8
2.02 6
4
2.13
2
1.89
0

10
0
Madinet el Town
Mostkbal
62
YouTube Session Failure Ratio - Overall YouTube Session Failure Ratio - Zones
20%
1.35%
15%
0.43%
10%
0.32%
5%
2.00%
0%
YouTube Session Failure Ratio

50%
40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
63
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
900
215 800
700
600
41 500
400
48 300
200
43 100
0
0 50 100 150 200 250 300 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Freezing Time
2,000
1,500
1,000
500
0
Madinity_Badr Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Mostkbal
64
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
4.06 4
4.09 3
2
4.08
1
4.09
0
Video Quality - VMOS

5
0
Madinet el Town
Mostkbal
65
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
2.76 4
1.71 3
2
1.74
1
1.67
0
Time to First Picture [s]

5
0
Madinet el Town
Mostkbal
66
Youtube - Image Resolution
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
67
12. Annexes
68
Zones Definition
Giza
Zayed 1
Giza Z1
Zayed 2
6th of Oct 1
6th of Oct 2
Giza Z3 Giza Z2
Faisal
Haram
Embaba
Mohandseen
69

6%
0.52%
4%
0.69%
0.89% 2%
1.20%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3
Call Blocked Rate

8%
6%
4%
2%
0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
71
5%
0.31% 4%
0.16% 3%
2%
0.32%
1%
0.74%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

5%
4%
3%
2%
1%
0%
72

5%
0.00% 4%
0.00% 3%
0.05% 2%
1%
0.00%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
73
10%
4.02%
4.45%
5%
3.56%
4.02%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3

10%
5%
0%
74

15
6.95
10
7.73
7.87 5
9.50
0
0 5 10 15 Zone 1 Zone 2 Zone 3
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time

15
10
0
75
5
0.82 4
0.75 3
2
0.69
1
0.95
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
76

5
0.70 4
0.80 3
2
0.63
1
0.72
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
77
5
3.39 4
3.41 3
2
3.54
1
3.43
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
79
better MOS served.
Vodafone 100% 0%
Orange 100%
3G
Etisalat 99% 2G
We 99%
0% 25% 50% 75% 100%
Codec Base Usage
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
80
16%
33%
2G Quality
50% 17%
3G Quality 3G Quality
67%
17%
Core Network RAN Issue
RAN Issue
17% 22%
2G Quality
17% 2G Quality
57% 14% 3G Quality
66% 3G Quality
7% No Service
RAN Issue
RAN Issue
82
83
84
10%
10% 15%
23% 3G Quality
8%
4G Quality
3G Quality
15% CSFB Issue
4G Quality
31% No Service
RAN Issue
other
80% RAN Issue
8%
13% 4%
26%
23% 3G Quality 3G Quality
47%
4G Quality 4G Quality
12% Core Network Core Network
9%
CSFB Issue 9% CSFB Issue
6%
No Service 39% Paging Issue
6%
RAN Issue RAN Issue
6%
86
87
12. Annexes
88
45,000 160,000
40,000 140,000
35,000
120,000
30,000
100,000
Maximum throughput
Average throughput
25,000
80,000
20,000
60,000
15,000
40,000
10,000
5,000 20,000
- -
45,000
18576 40,000
35,000
30,000
39308 25,000
20,000
28336 15,000
10,000
21932 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 37,500 40,000 Zone 1 Zone 2 Zone 3

50,000
47,500
45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
35,000
12678 30,000
25,000
29630 20,000
15,000
7574
10,000
11862 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 Zone 1 Zone 2 Zone 3

39,000
37,500
36,000
34,500
33,000
31,500
30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
10%
0.44%
0.17%
5%
0.72%
0.50%
0%

10%
5%
0%
10%
0.34%
0.00%
5%
0.49%
0.69%
0%

10%
5%
0%
10
0.19 8
0.09 6
4
0.10
2
0.13
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0
HTTP Upload Average Session Setup Time [sec]
10
0.07 8
0.04 6
4
0.11
2
0.13
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0
97
40,000
18,272 35,000
30,000
25,000
20,000
27,616 15,000
10,000
21,568 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 Zone 1 Zone 2 Zone 3

40,000
30,000
20,000
10,000
0
20,000
5,280
15,000
14,138
10,000
10,774
5,000
7,496
0
0 5,000 10,000 15,000 20,000 Zone 1 Zone 2 Zone 3

25,000
20,000
15,000
10,000
5,000
0
100
5%
0.59% 4%
0.21% 3%
2%
0.36%
1%
0.74%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

6%
5%
4%
3%
2%
1%
0%
101
Session Time
10
3.80
3.58
5
3.73
2.83
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0
102
5%
0.34% 4%
0.17% 3%
2%
0.40%
1%
0.78%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

6%
5%
4%
3%
2%
1%
0%
103
Session Time
10
1.87 8
1.73 6
4
1.82
2
1.87
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0
104
5%
0.60% 4%
0.17% 3%
2%
0.41%
1%
0.65%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

5%
4%
3%
2%
1%
0%
105
300
88.80 250
200
15.94
150
31.65 100
50
24.46
0
0 50 100 150 200 Zone 1 Zone 2 Zone 3
Freezing Time
600
500
400
300
200
100
0
106
Video Quality
5
4.10 4
4.10 3
2
4.09
1
4.10
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
107
Time to 1st Picture
5
2.15 4
1.61 3
2
1.71
1
1.60
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
108
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
109
12. Annexes
110
Zones Definition
Alexandria
East1
East2
Alex Z1
East3
East4
East5
West 1
Alex Z3 Alex Z2
West 2
Matrouh
Northencoast
111

5%
1.69% 4%
0.69% 3%
2%
0.68%
1%
2.16%
0%
0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast
Call Blocked Rate

15%
10%
5%
0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
113
5%
0.32% 4%
0.32% 3%
2%
0.42%
1%
0.05%
0%

5%
4%
3%
2%
1%
0%
114

5%
0.00% 4%
0.00% 3%
2%
0.00%
1%
0.06%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
115
20%
4.69%
7.40%
10%
4.79%
4.64%
0%
0% 10% 20% East Alex West Alex Northen Coast

20%
10%
0%
116

15
6.72
10
8.53
7.56 5
8.97
0
0 5 10 15 East Alex West Alex Northen Coast
Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
Call Access Time

15
10
0
117
5
0.77 4
0.98 3
2
0.64
1
0.89
0
0 1 2 3 4 5 East Alex West Alex Northen Coast

5
0
118

5
0.67 4
1.03 3
2
0.67
1
0.72
0

5
0
119
5
3.39 4
3.37 3
2
3.52
1
3.41
0

5
0
121
better MOS served.
Vodafone 98% 2%
Orange 98% 2%
3G
Etisalat 99% 1% 2G
We 99% 1%
0% 25% 50% 75% 100%
Codec Base Usage
wideband (AMR WB) leads to better voice quality experience by the end HR
AMR WB
AMR NB
0% 20% 40% 60% 80% 100%
122
17% 17% 16%

2G Quality
17% 2G Quality 17% Core Network
66% 3G Quality 33% Mobility Issue
17%
RAN Issue No Service
RAN Issue
25%
3G Quality
63% 12%
No Service 3G Quality
RAN Issue 100%
124
125
126
9%
3% 8%
15% 15% 3G Quality

13% 3G Quality
31% 8%
Core Network
4G Quality
3% CSFB Issue
No Service 15%
Mobility Issue
other
41% 31% No Service
Paging Issue
other
RAN Issue 8%
RAN Issue
3G Quality
10% 5%
15% 12% 4G Quality
10% 3G Quality
40%
7% Core Network
CSFB Issue 2%
10%
CSFB Issue
Mobility Issue
Mobility Issue
No Service 27%
5% 22%
10% 5% No Service
20% other
other
Paging Issue
Paging Issue
RAN Issue
128
129
12. Annexes
130
40,000 140,000
35,000
120,000
30,000
100,000
25,000
Maximum throughput
Average throughput
80,000
20,000
60,000
15,000
40,000
10,000
20,000
5,000
- -
45,000
28058 40,000
35,000
30,000
33397 25,000
20,000
34036 15,000
10,000
22447 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 East Alex West Alex Northen Coast

50,000
47,500
45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
30,000
27,000
11307 24,000
21,000
22542 18,000
15,000
12,000
6521 9,000
6,000
14360 3,000
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 22,500 24,000 East Alex West Alex Northen Coast

30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
10%
0.00%
1.25%
5%
0.33%
0.50%
0%
0% 5% 10% East Alex West Alex Northen Coast

15%
10%
5%
0%
10%
0.10%
1.20%
5%
0.05%
0.90%
0%

15%
10%
5%
0%
10
0.18 8
0.10 6
4
0.12
2
0.13
0

10
0
10
0.04 8
0.06 6
4
0.11
2
0.12
0

10
0
Throughout – Customer experience
139
40,000
26,252 35,000
30,000
31,253 25,000
20,000
32,724 15,000
10,000
22,636 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 East Alex West Alex Northen Coast

45,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
15,000
4,529
10,000
10,960
10,773 5,000
7,997
0
0 5,000 10,000 15,000 East Alex West Alex Northen Coast

15,000
10,000
5,000
0
142
10%
0.15%
1.16%
5%
0.19%
1.05%
0%

15%
10%
5%
0%
143
Session Time
10
3.38 8
3.24 6
4
3.76
2
2.72
0

10
0
144
15%
0.15%
10%
1.16%
0.19% 5%
1.15%
0%

15%
10%
5%
0%
145
Session Time
10
1.87 8
1.85 6
4
1.96
2
2.00
0

10
0
146
10%
0.44%
1.48%
5%
0.24%
1.21%
0%

15%
10%
5%
0%
147
200
97
25
100
37
76
0
0 50 100 150 200 East Alex West Alex Northen Coast
Freezing Time
400
200
0
148
Video Quality
5
4.08 4
4.09 3
2
4.08
1
4.07
0

5
0
149
Time to 1st Picture
5
1.83 4
1.79 3
2
1.77
1
1.84
0

5
0
150
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
151
12. Annexes
152
Zones Definition
Delta Cities
Delta Z1
Banha
Qalyoub
Qanatir
Delta Z2
10th of ramadan
Faqous
Zagazig
Delta Z3
Damnhour
Kafr Eldawar
Delta Z4
Kafr el Zayat
Tanta - Mahalla
Delta Z5
Desouk
Kafr El sheikh
Delta Z6
Mansoura
Senbelawen
Domyat
Delta Z7
Ras El bar
Delta Z8
Menoufbagour
Shebin el Koum
153

10%
1.30% 8%
1.14% 6%
4%
1.55%
2%
2.08%
0%
0% 2% 4% 6% 8% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Call Blocked Rate

10%
8%
6%
4%
2%
0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
155
5%
0.58% 4%
0.12% 3%
2%
0.69%
1%
0.35%
0%
0% 1% 2% 3% 4% 5% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

5%
4%
3%
2%
1%
0%
156

5%
0.00% 4%
0.00% 3%
2%
0.00%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
157
20%
6.75%
10.71%
10%
4.00%
4.76%
0%
0% 5% 10% 15% 20% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

30%
20%
10%
0%
158

15
6.98
10
8.86
7.87 5
9.01
0
0 5 10 15 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time

15
10
0
159
5
0.68 4
0.99 3
2
0.84
1
0.83
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

5
0
160

5
0.72 4
1.12 3
2
0.72
1
0.76
0

5
0
161
5
3.36 4
3.30 3
2
3.49
1
3.39
0

5
0
163
better MOS served.
Vodafone 97% 3%
Orange 97% 3%
3G
Etisalat 99% 1% 2G
We 99% 1%
0% 25% 50% 75% 100%
Codec Base Usage
0.03%
AMR WB
AMR NB
0% 20% 40% 60% 80% 100%
164
0%
20% 22%
27%
2G Quality
6% 2G Quality
3G Quality
57% 14% 3G Quality
Core Network
20% No Service
27% 7%
No Service
RAN Issue
RAN Issue
5%
2G Quality
33%
28%
44% 3G Quality
56%
3G Quality
Core Network
Core Network
11% Mobility Issue 11%
6% 6% RAN Issue
No Service
RAN Issue
166
167
168
3%
3G Coverage
3G Quality 3%
3% 3G Quality
29% 26% 4G Quality 14%
Core Network
CSFB Issue
50% 3% CSFB Issue
Mobility Issue
9% Mobility Issue
7%
No Service
7% No Service
other
10% other
6% Paging Issue
12%
3%
Paging Issue
12% RAN Issue
3% RAN Issue
2%
5%
16%
3G Coverage
4%
2G Coverage 38% 3G Quality
44% 28% 3G Quality 18% 4G Quality
4G Quality Core Network
Core Network CSFB Issue
Mobility Issue No Service
7%
11% No Service 2% other
13%
6%
RAN Issue
6%
170
171
12. Annexes
172
35,000 140,000
30,000 120,000
25,000 100,000
Maximum throughput
Average throughput
20,000 80,000
15,000 60,000
10,000 40,000
5,000 20,000
- -
40,000
18577 35,000
30,000
25,000
20,000
21697 15,000
19542 10,000
5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
20,000
11229
15,000
15075
10,000
6701
5,000
14779
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
15%
0.00%
10%
0.07%
0.65% 5%
0.40%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

10%
5%
0%
15%
0.08%
10%
0.07%
0.25% 5%
0.40%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

15%
10%
5%
0%
10
0.16 8
0.13 6
4
0.15
2
0.14
0

10
0
10
0.07 8
0.08 6
4
0.14
2
0.12
0

10
0
181
40,000
19,292 35,000
30,000
29,422 25,000
20,000
22,392 15,000
10,000
19,971 5,000
0
0 10,000 20,000 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

40,000
30,000
20,000
10,000
0
15,000
4,984
10,000
9,615
8,444 5,000
8,512
0
0 5,000 10,000 15,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

15,000
10,000
5,000
0
184
10%
0.20%
0.27%
5%
0.33%
0.55%
0%

10%
5%
0%
185
Session Time
Average Session Setup - Overall Average Session Setup - Zones
15
4.30
10
4.04
4.36 5
3.13
0

15
10
0
186
10%
0.31%
0.20%
5%
0.29%
0.44%
0%

10%
5%
0%
187
Session Time
Average Session Setup - Overall Average Session Setup - Zones
10
2.11 8
1.98 6
4
2.06
2
1.89
0

10
0
188
10%
0.35%
0.30%
5%
0.33%
0.63%
0%

10%
5%
0%
189
1,200
167 1,000
800
79
600
51 400
200
91
0
Freezing Time
2,500
2,000
1,500
1,000
500
0
190
Video Quality
5
4.04 4
4.08 3
2
4.07
1
4.07
0

5
0
191
Time to 1st Picture
5
2.25 4
1.86 3
2
1.84
1
1.78
0

5
0
192
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
193
12. Annexes
194
Zones Definition Upper Egypt
Upper Z8 Upper Z7 Upper Z6 Upper Z5 Upper Z4 Upper Z3 upper Z2 Upper Z1

Fayoum
SinurisTirsa
BanySwif
Wasta
AbuQurqas
Menya
Asyut
DayroutManfalout
Sohag
TahtaAkhmim
Kharga
Dakhla
Farafra
Qena
Nagaa
Esna
Luxor
Aswan
Upper Z9
Abu Semble
Komombo
195

16%
1.47% 14%
12%
1.92% 10%
8%
3.27% 6%
4%
4.21% 2%
0%
0% 2% 4% 6% 8% 10% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Call Blocked Calls represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
Call Blocked Rate

30%
28%
26%
24%
22%
20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout Akhmim Fararfra - Farashut Daraw - Abu
Sembele
197
5%
0.47% 4%
0.16% 3%
2%
0.48%
1%
0.29%
0%

5%
4%
3%
2%
1%
0%
Sembele
198

5%
0.00% 4%
0.00% 3%
2%
0.00%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
Sembele
199
40%
9.39%
30%
4.69%
20%
5.22%
10%
5.47%
0%
0% 10% 20% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

80%
70%
60%
50%
40%
30%
20%
10%
0%
Sembele
200

15
6.65
10
8.18
8.04 5
8.98
0
0 5 10 15 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Call Access Time

15
10
0
Sembele
201
5
0.93 4
0.93 3
2
0.87
1
1.00
0
0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

5
0
Sembele
202

5
0.74 4
1.19 3
2
0.68
1
0.67
0

5
0
Sembele
203
5
3.32 4
3.39 3
2
3.51
1
3.40
0

5
0
Sembele
205
better MOS served.
Vodafone 93% 7%
Orange 99% 1%
3G
Etisalat 98% 2% 2G
We 98% 2%
0% 25% 50% 75% 100%
Codec Base Usage
user than the AMR Narrowband (AMR NB) 0.01%
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
206
9%
8% 2G Coverage 25%
33%
8% 2G Quality
3G Coverage Core Network
25% 3G Quality 75% RAN Issue
17%
Core Network
RAN Issue
8%
25%
50% 3G Coverage
42% Core Network
3G Quality
75% RAN Issue
RAN Issue
208
209
210
3% 12%
5% 3%
2G Coverage 4%
15%
2G Coverage
13% 2G Quality
3G Coverage
5% 10% 3G Coverage
8% 8% 3G Quality
3G Quality 51%
4G Quality
CSFB Issue 2%
2% CSFB Issue
10%
No Service 4%
No Service
other
45% other
Paging Issue
RAN Issue
RAN Issue
12%
39% 8% 4%
2G Coverage
3G Quality 4%
15%
8% 3G Coverage
CSFB Issue
3G Quality
Mobility Issue 51%
2%
4G Quality
No Service 2%
3% 10% CSFB Issue
7%
31% other 4%
No Service
Paging Issue
other
RAN Issue
RAN Issue
212
213
12. Annexes
214
35,000 120,000
30,000
100,000
25,000
80,000
Maximum throughput
Average throughput
20,000
60,000
15,000
40,000
10,000
20,000
5,000
- -
40,000
15019 35,000
30,000
31134 25,000
20,000
21665 15,000
10,000
17167 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Qena Esna Luxor Aswan Kom ombo -
Manfalout Akhmim Fararfra Hamadi - Daraw - Abu
Farashut Sembele
25,000
9369 20,000
13392 15,000
10,000
6571
5,000
14340
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
Farashut Sembele
60%
0.76% 50%
40%
0.79%
30%
3.53% 20%
10%
7.58%
0%

60%
50%
40%
30%
20%
10%
0%
Sembele
10%
0.96%
0.86%
5%
4.38%
8.88%
0%

25%
20%
15%
10%
5%
0%
Sembele
10
0.16 8
0.15 6
4
0.18
2
0.25
0

10
0
Sembele
10
0.11 8
0.12 6
4
0.24
2
0.29
0

10
0
Sembele
223
40,000
15,485 35,000
30,000
30,318 25,000
20,000
23,202 15,000
10,000
18,900 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

40,000
30,000
20,000
10,000
0
Farashut Sembele
15,000
5,603
10,000
8,817
10,089 5,000
8,091
0
0 5,000 10,000 15,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

20,000
15,000
10,000
5,000
0
Farashut Sembele
226
70%
1.40% 60%
50%
0.93% 40%
30%
6.38%
20%
10.99% 10%
0%
0% 5% 10% 15% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

70%
60%
50%
40%
30%
20%
10%
0%
Sembele
227
Session Time
10
4.25 8
4.42 6
4
4.43
2
3.90
0

20
15
10
0
Sembele
228
70%
1.40% 60%
50%
1.14% 40%
30%
6.27%
20%
10.56% 10%
0%
0% 5% 10% 15% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

70%
60%
50%
40%
30%
20%
10%
0%
Sembele
229
Session Time
10
2.38 8
2.31 6
4
2.56
2
2.72
0

12
10
0
Sembele
230
80%
1.50%
60%
1.05%
40%
8.12%
20%
14.86%
0%
0% 5% 10% 15% 20% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

80%
60%
40%
20%
0%
Sembele
231
2,000
80
188
1,000
270
299
0
0 200 400 600 800 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Freezing Time
4,000
2,000
0
Sembele
232
Video Quality
5
4.07 4
4.03 3
2
4.05
1
4.03
0

5
0
Sembele
233
Time to 1st Picture
10
2.17 8
2.19 6
4
2.03
2
2.25
0
0 1 2 3 4 5 6 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

12
10
0
Sembele
234
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
235
12. Annexes
236
KPI definitions
Voice KPIs
Call Blocked Rate: (licensed KPI) Call Access: (non-Licensed KPI)
The percentage of unsuccessful call setup attempts to the total represents the period of time elapsed from the sending of a
number of call attempts in a specified period. complete destination address (target number) to the setting up of a
Threshold value = 2 %. call to the receiving terminal.
Call Dropped Rate: (licensed KPI) CSFB Delay: (non-Licensed KPI)
The percentage of dropped or interrupted calls without the represents the period of time to overlay 3G/2G environment
subscriber’s permission after successful call establishment to the instead of handling calls in 4G (LTE). Depending on the CSFB
total number of successfully established attempts. strategy.
Threshold value = 2 % Telephony Return Delay: (non-Licensed KPI)
Bad Speech Voice Quality Rate: (licensed KPI) measures the time that a UE uses to re-join the LTE (4G) network
The percentage of bad speech voice calls (less than 2.8) scored on after call end
MOS score which is a measure for end-to-end (mouth to ear)
speech quality of a voice service call to the total number of
completed calls.
Threshold value = 10 %
CSFB Call Setup Failure Rate (licensed KPI)
The ratio between unsuccessful CSFB Call setup attempts to all
successful CSFB Call setup attempts for the calling UE.
Threshold value = 4 %
237
KPI definitions
Data KPIs
Session Blocked Rate: (Licensed KPI’s) YouTube Session Failure: (Non-Licensed KPI’s)
The Percentage ratio of number of data sessions setup that failed to Stream session failure rate in percentage equal Total number of
attach on the network data domain to the total number of sessions. Streams / Total number of failed Streams .
Average Session Setup Time: (Licensed KPI’s) Freezing Time: (Non-Licensed KPI’s)
The time taken in seconds to access network data domain averaged Average freezing during stream in miliseconds. The relative
over all sessions. amount of freezing in the stream, that is, the ratio between the total
Average http download throughput: (Licensed KPI’s) time of freezings and the video sequence duration.
The average rate of successful data downloaded over a Video Quality: (Non-Licensed KPI’s)
communication channel. The throughput is measured in bits per Average of visual quality from an average of visual quality per
second (bit/s or bps). video stream. The predicted MOS value lies in the range of 1 to 5,
Average http Upload throughput: (Licensed KPI’s) where 1 stands for bad, and 5 for excellent stream quality.
The average rate of successful uploaded data over a communication Time to 1st Picture: (Non-Licensed KPI’s)
channel. The throughput is measured in bits per second (bit/s or Average Time to first picture appear in seconds for the sessions
bps). Image Resolution: (Non-Licensed KPI’s)
The total percentage of Image resolutions using in the clips
Browsing Session Failure: (Non-Licensed KPI’s)
The percentage of failed browsing sessions
Browsing Session Time : (Non-Licensed KPI’s):
Presents the average time needed for browsing (download) a
webpage
238
KPI’s Mentioned in the license and their Thresholds
Calls License Target value

Call Blocked Rate 2%
Dropped Call Rate 2%
Speech Voice Quality <2.8 10%
CSFB Call Setup Failure Rate 4%
Data Services License Target value
Session Blocked Rate 10%
Average Session Setup Time 10 Sec
Average http download throughput 2.5 Mbps
Average http upload throughput 1.5 Mbps
239
Causes Definition will be added
Classification Definition
2G Coverage Weak GSM (2G) Coverage
2G Quality Weak GSM (2G) Quality
3G Coverage Weak UMTS (3G) Coverage
3G Quality Weak UMTS (3G) Quality
4G Coverage Weak LTE (4G) Coverage
4G Quality Weak LTE (4G) Quality
Core Network Problem related to core recourses not radio recourses
CSFB Issue Problem related to transfer the call to lower than LTE (4G) technology
Mobility Issue Problems related to transfer call from one base station to another
No service No service
Paging Issue Problem related to delayed or missing paging
RAN Issue Problems related to grant the radio access
Other Timeouts
240
Thank you
241

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A Brief Benchmark report

Issued on 1 April 2020

‫‪11‬‬ ‫‪5‬‬ ‫‪0‬‬ ‫‪2‬‬ ‫‪11‬‬ ‫‪9‬‬

‫‪3‬‬ ‫‪0‬‬ ‫‪6‬‬ ‫‪4‬‬ ‫‪34‬‬ ‫‪16‬‬

• Within the framework of our enhancement of transparency, the QoS Detailed

Voice Measurements Number of Tests

Data Measurements Number of Tests

3% 3.14% 2.53% 3.10% 2.13% 2.26%

Voice Speech Quality on Sample < 2.8

30% 13.90% 10.44%

400 MB File FDTT HTTP Download Throughput [kbps]

200 MB FDTT HTTP Upload Throughput [kbps]

Download Session Block Ratio

Upload Session Failure Ratio

Downlink Session Setup Time

Uplink Session Setup Time

Call Blocked Rate - Overall Call Blocked Rate - Zones

Call Blocked Rate

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

Voice Speech Quality on Sample < 2.8

Call Access Time - Overall Call Access Time - Zones

Call Access Time

Circuit Switch Fall Back Delay

Telephony Return Delay - Overall Telephony Return Delay - Zones

Telephony Return Delay

Voice Speech Quality

0% 25% 50% 75% 100%

Codec Base Usage

user than the AMR Narrowband (AMR NB)

0% 20% 40% 60% 80% 100%

400 MB File FDTT HTTP Download Throughput [kbps]

200 MB FDTT HTTP Upload Throughput [kbps]

Download Session Blocked Ratio

Upload Session Blocked Ratio

Average Session Setup Time [sec]

Average Session Setup Time [sec]

20MB Download Throughput [kbps]

2MB Upload Throughput [kbps]

Session Failure Ratio

Average Session Time

Session Failure Ratio

Average Session Time

YouTube Session Failure Ratio

Video Quality - VMOS

Time to First Picture [s]

Call Blocked Rate - Overall Call Blocked Rate - Zones

Call Blocked Rate

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

Voice Speech Quality on Sample < 2.8

Call Access Time - Overall Call Access Time - Zones

Call Access Time

Circuit Switch Fall Back Delay

Telephony Return Delay - Overall Telephony Return Delay - Zones

Telephony Return Delay

Voice Speech Quality

0% 25% 50% 75% 100%

Codec Base Usage

0% 20% 40% 60% 80% 100%

400 MB File FDTT HTTP Download Throughput [kbps]

200 MB FDTT HTTP Upload Throughput [kbps]