Task 1

Match the complaint with the justification using linking expressions:

​ Complaint Justification
1. My 2-year-old daughter cut herself on the toy. a. I sent you a cheque to renew it a month ago.
2. When we received the bill we realised we had b. I informed you of my change of business
been charged the full price. address.
3. The top rack of the dishwasher has broken. c. I booked a room with a private bathroom.
4. You still keep delivering equipment to the wrong d. I have used it only three times.
address.
5. I received a letter saying my licence has expired. e. You claim it is safe for children over 18 ms.
6. The shirt`s bright red collar has turned pink. f. We were told there would be a 20%discount
if we ordered before June.
7. I had to share a bathroom with other guests. g. The label states it can be washed at high
temperature without the colours fading.

Task 2

List possible problems that can occur with a product

● ​you have bought online
● holiday at a ski resort
● at the restaurant