COURSE ASSIGNMENT NURSING LEADERSHIP AND MANAGEMENT

Name : Nilla Dita Riana

NIM : P1337420617003

Class : 3A3 RKI

RESEARC RESEAR YEAR RESEARCH RESEARCH RESULTS RESEARCH RESEARCH IMPLIC

NO. H TITLE CHER PURPOSE DESIGN STRENGTHS WEAKNES ATIONS
SES

1. Patient Anita 2018 To evaluate A cross‐ Patients the strength research The
satisfactio Karaca patients’ sectional, were of research weaknesse results
n with the and satisfaction descriptive more using the s because it revealed
quality of Zehra D with the survey satisfied questionnair uses the that
nursing urna quality of study. with the e method is questionnai nurses
care nursing “Concern Can express re method should
care and and opinions or that inform
examine Caring by responses of researchers patients
associated Nurses” individuals can not see about
factors. and less both the each
satisfied individually reaction of applicati
with the and in respondent on and
“Informa groups to the s when procedu
tion You problem, can providing re and
Were be informatio provide
Given.” disseminated n through necessar
Patients to large the y
(63.9%) numbers of questionnai explana
described respondents re, tions
nursing with a Responden about
care relatively ts do not illness,
offered short period provide diagnosi
during of time, answers s and
hospitaliz Maintained within the treatme
ation as respondents allotted nt to
excellent. objectivity time, ensure
Patients from outside Responden patient
who were influences on ts provide satisfac
18–35 the one answers tion and
years old, problem carelessly the
married, under study, provisio
college or Maintained The return n of
of the
university confidentialit high‐
graduates y of questionnai quality
re depends
, treated respondents nursing
at the to answer on the care.
awareness
surgery according to The
and personal of the results
respondent
obstetrics opinion, also
–gynae‐ Because it is in showed
answering
cology formatted in that
units, and the form of a and nurses
delivering it
patients letter, the should
who cost is through provide
the post
stated cheaper, the care in a
their use of time is office. framew
health as relatively ork of
excellent flexible in respect,
and accordance favour
hospitaliz with the and
ed once time given by courtesy
or at least researchers, towards
five times Can capture patients
were information by
more on a large emphasi
satisfied scale with a zing the
with the fast time. importa
nursing nce of
care. commu
According nication.
to this Besides
study, the these,
nurses the
needed to patients
show were
greater highly
amount satisfied
of
interest with
to the overall
informati quality
on‐giving of
process. hospital
care,
nursing
care and
reporte
d that
they
would
recomm
end this
hospital
to their
families
and
friends.
Nurse
manage
rs could
contribu
te to the
quality
service
provisio
n by
evaluati
ng the
patient
satisfac
tion
with
nursing
care for
the
develop
ment
and
improve
ment of
nursing
care
based
on
patients’
expecta
tions.
Data
obtaine
d from
this
evaluati
on
should
be
consider
ed in
determi
ning
training
require
ments
for
nurses
and in‐
service
training
program
s should
be
organize
d to
develop
nurses’
knowled
ge and
skills in
care
planning
. The
 PSNCQQ
is
consider
ed
useful
for
nurse
administ
rators in
improvi
ng
nursing
care

2. The Dawn 2017 The Mixed Outputs One design Outputs Sample
nursing Connoll purpose of method, from the strength was from this size was
quality y and this paper including NQI the ability to framework limited
indicator Fiona is to patient framewor describe can to 53
framewor Wright develop a records k domains individual indicate English-
k tool nursing audit, offer a patient care declining speakin
quality patient more across the standards g
indicator experience comprehe four domains and will patients
(NQI) questionnai nsive and influence who
framework re, nurse understan subsequently professiona consent
and self-report ding of show l ed to
provide a questionnai nursing relationships practicedev participa
comprehen re and quality between elopments, ting in
sive collecting compared nursing and the
reporting ward-level to when knowledge, provide study.
mechanism informatio domains nursing nursing
for nursing n. The are interventions teams with
care. sample was analysed and patient an
53 patients separatel outcomes/ex opportunit
and 22 y. The periences. y for
nurses. NQI Additionally, reflection
framewor corroborated and
k also information learning.Alt
provides from three hough
a more sources initially
inclusive (documenta designed
mechanis tion review, and tested
 m for patient and within the
assuring nurse nursing
nursing responses) professions
care. strengthene , The
d the framework
conclusion can be
that the NQI applied as a
framework mechanism
could for
provide reporting
more assurance
comprehensi in other
ve health and
assurances social care
on nursing disciplines,
quality and and
identify care externally,
improvemen such as,
ts. regulators
and other
public
bodies

3. Assessme Rana 2017 Revealed A The study There were The High-
ntoftheQ Elayyan that nurse- qualitative sample 66 researchers qualityc
ualityofN family content consisted participants found that aring is
ursingCar members’ analysis of 231 (29.5%) who lack of a
eFromPer experience design was participan responded privacy and patient
spectives s were used to ts who with positive comfort of right
ofNurses negative describe met the comments. patients, and a
Who and they nurses’ inclusion Nurses as duty of
Experienc faced perception criteria, patients miscommu nurses.
nication by
ed important s of QNC of whom and/or as Nurses
Hospitaliz stressors when 59.3% caregivers nurses, lack as
of
ation as that undergoing were described patients
Patients affected the female. high-quality knowledge and/or
of quality
their experience The mean care as high caregive
psychologic of age of the level of standards, rs
lack
al health hospitaliza sample knowledge evaluate
status and tion. It is was 31.7 and skills ofrespect d their
for dignity,
expectation useful in (SD = 0.4) care
delays in
s. Nurse- understand with a from the response to during
family ing range of nurse, good patients’ their
members people's 22-53 communicati calls, and hospitali
expected a subjective ons skills, lack of zation
high- experience years. and knowledge different
About
quality of s in nursing meetingpatie to meet ly
care from and allows 29.4% of nts need. patients’ compar
the
nurses and for the Receiving informatio ed to
from other study of a sample (n high-quality n needs public
= 68)
healthcare person’s care was were patients.
providers. deepest were experienced aspects Caring
recruited
It should be thoughts,fe positively by that represe
remembere elings, from the diminish nts an
education
d that opinions, participantsa the QNC. essential
nurse- and al nd produced Thus, human
hospitals,
family attitudes, the feeling of improveme need
members all of which 40.7% (n= being cared nts are and a
94) were
had are not for. critically fundam
specialized possible from needed ental
governme
knowledge through regarding compon
and quantitativ ntal certain ent of
hospitals,
experience e empirical aspects of the
s relevant study. and patient nursing
29.9% (n
to their informatio professi
dual role; = 69) n and on. The
were
hence, psychologic research
keeping from al support ers
private
them fully in order to found
informed hospitals. enhance that lack
The
about their the QNC of
patients’ average privacy
nights of
condition and
and admission comfort
were 5.4
allowing of
them to (SD = patients,
8.53) with
feel in miscom
control, can a range of municati
1-90 days.
help to on by
reduce nurses,
their fear lack of
and Themes knowled
anxiety. for the ge of
Indeed, QNC quality
further when standar
research is nurses ds, lack
required to are ofrespec
develop a patients/c t for
deeper aregivers dignity,
understand delays in
ing of A total of respons
224
nurse- e to
family participan patients’
ts
members’ calls,
experience (96.97%) and lack
provided
s, needs, of
and responses knowled
on their
challenges ge to
that would perceptio meet
n of the
enhance patients’
the quality QNC. informa
Nurses as
of care. tion
patients needs
and/or as were
caregivers aspects
evaluated that
the QNC diminish
as either the
high- QNC.
quality Thus,
care or improve
low- ments
quality are
care. critically
needed
regardin
High- g certain
Quality aspects
Care of
patient
There
informa
were 66
tion and
participan
psychol
ts (29.5%) ogical
who support
responde in order
d with to
positive enhance
comment the
s. Nurses QNC.
as
patients
and/or as
caregivers
described
high-
quality
care as
high level
of
knowledg
e and
skills

from the
nurse,
good
communi
cations
skills, and
meetingp
atients
need.
Receiving
high-
quality

Low-
Quality
Care

A total of
158
(70.5%) of
participan
ts
evaluated
the QNC
negatively
during
their
hospitaliz
ation.
Participan
ts
identified
specific
factors,
which
affected
the QNC
negatively
such as
when
nurses
had
limited
resources
, decrease
in their
authority,
low level
of
experienc
e, and
shortage
of nurses.
Furtherm
ore,
participan
ts
described
lack of
concern
 from
nurses
that
affectedt
he QNC
negatively
such as
miscomm
unication
of nurses,
lack of
knowledg
e of
quality
standard,
no
concern
for
cleanlines
s of the
hospital,
delay in
response
to
patient’s
call, and
lack of
knowledg
e and
informati
on
needed
for the
patients.

The existence of research on nurses who have been hospitalized to determine the quality of nursing service quality is very
important. Therefore, nurses as patients and/or as caregivers described high-quality care as high level of knowledge and
skills from the nurse, good communications skills, and meetingpatients need. Receiving high-quality care was experienced
positively by the participantsand produced the feeling of being cared for. Nurses will also feel to be a patient, understand
what is needed, what is desired when becoming a patient, then can be used as an evaluation for the next nursing service,
not only skills, framework tools are also unfortunately important and are needed to improve the quality of nursing services
so that nursing actions can be done more efficiently. With good quality nursing care will increase the level of patient
satisfaction. Suggestions for the future more health workers more by emphasizing skills and adding framework tools to
streamline nursing care that can increase patient satisfaction.