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them to work properly, which would enable them to reach the organization’s goal.
motivational factors, creating confidence among them by directing and advising them.
successful.
Leadership can be practiced in various styles, but based on the degree of use
of power leadership styles can be of three types, such as-autocratic leadership style,
democratic leadership style and free-rein leadership styles. Here, autocratic leadership
style refers to the centralized decision-making process style, in which strict discipline
process style; in which mental and emotional involvement take place. Lastly, the free-
rein leader style refers to give complete freedom to subordinates in which manager
collects subordinates do information and rest of the works. So, these are the
directs employees towards achieving its goal. In order to make this study successful
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we have chosen Alap Communication to see its leadership styles that keeps it’s works
on track.
and services to telecom operators in Bangladesh. It also offers full custom solutions in
network design & implementation, systems engineering and wireless design and
development. Alap’s promising and qualified personnel always remain set to give
excellent technical support to obtain the most of their products and services. They
make highest effort to resolve the technical issue within the earliest possible time.
by Alap Communication a survey was conducted. The sample size of the survey was
15 employees of Alap in order to take their responses about leadership styles in their
organiztion. After collecting the data and information from the employees, their
responses were matched with the various characteristics of different leadership styles.
After analyzing their responses and reactions we came to a conclusion that Alap
process.
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Chapter 1: Introduction
meaning that with leadership, leaders motivate employees to do their jobs properly.
Leadership also allows leaders to take the right decision at the right time; means it
also manipulates decision-making process. So, with the power of controlling and
motivating employees and the proper way of decision making, leadership enables the
goals of an organization. A leader is the person who has managerial authority with
which he can influence others. So, in order to perform the organizational duties, all
Leadership can be of different styles. These styles are the patterns of behavior,
which a leader adopts in influencing the behavior of his followers. These patterns
emerge in the leaders as they begin to respond in the same fashion under similar
o Autocratic leadership
o Democratic leadership
The main focus of this project is to oversee the leadership, leadership styles and its
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focusing on purchasing bandwidth from the foreign countries and further supply to
high volume corporate user, such as Banks and ATM. In the organization there are
different levels of managerial activities and in these way different types of leadership
information and knowledge about leadership and its styles. Now-a-days Internet and
Communication companies are playing a vital role in the business market. People are
getting more interested in knowing about these kinds of companies. And through this
research they would get to know more information and knowledge about leadership
and its styles in these types of companies. This research will focus on employers’ and
managers’ role as a leader through which external people will know about their
The best effort was given in doing this research on leadership styles. During the
period of research, our honorable faculty, Dr. Nazrul Islam, has helped us. The
support was also from the employees at Alap Communication at the time of
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conducting the survey there. Conversely, there still exist some limitations in the
conducting this study. But as he has just joined over there, the harmony did not
• Getting access to all managers was tuft; they were not interested to give
their time.
• For any survey the standard sample size should be 30. However, the
2.1 Leadership
through communication process, towards the attainment of a specific goal or goals. Its
functions come under directing through which behavior is directed to get maximum
through the practice of a leader, who breathes life into the group and motivate it
activity.
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• Leadership may be seen in terms of relationship between a leader and
its followers, which arises out of their functioning for common goals.
goals.
work.
successful. Through out the history, it has been recognize that, the difference between
success and failure, whether in a war, political movement, business, or a team game,
leader organization cannot function efficiently and effectively. Since the organization
is basically a deliberate creation of human beings for certain specific objective, the
activities of its members need to be directed in a certain way. Any departure from this
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way, will lead to inefficiency in the organization. Direction of activities in the
discussed as follows:
Motivating employees
will be the performance. A good leader by exercising the leadership motivates the
Creating confidence
giving them advice, and getting through them good results in the organization. Once
an individual with the help of a leader puts high efficiency, he tries to maintain it as
Building moral
management and voluntary cooperation to offer their ability to the organization. High
moral leads to high productivity and organizational stability. Through providing good
leadership in the organization, employees’ moral can be raised high ensuring high
influencing the behavior of his followers. These patterns emerge in the leader as he
begins to respond in the same fashion under similar conditions; he develops habits of
actions that become somewhat predictable to those who work with him. Various
researchers have proposed different leadership styles. These styles are either based on
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behavioral approach or situational approach of leadership. Based on the degree of use
1. Autocratic Leadership
himself. He structured the complete situation for his employees and they do
2. Democratic Leadership
3. Free-rein Leadership
style, a manager once determines policy, programs and limitations for action
Autocratic Leadership:
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Uninformed, in secure and fear ness of leadership.
Democratic Leadership:
Highly motivating.
Highly productive.
Stability of organization.
Free Rein:
Complete freedom.
Policy, programs, limitations for action determined by managers and then left
to subordinates.
Proceeds at cross-purposes.
Rare utilization.
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Chapter 3: Organizational profile:
telecommunication network for providing secure Data, Voice and Video services to
end users and existing service providers in Bangladesh. Alap expands full-custom
support to get the most of their products and services. They will make every attempt
to resolve the technical issue within the earliest possible time. Alap Communication
has service desk support, after hours support, equipment maintenance etc.
3.2 Mission
design & implementation, systems engineering and wireless design and development.
frequency management.
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3.4 Corporate background:
connectivity to ensure fast and secure business communication. However, there are
no attractive options available for them to obtain the Internet connectivity they need.
The broadband wireless solutions that have been deployed up until now are
because the technology currently deployed requires that most customers install a large
tower to insure line-of-sight connectivity back to the base station. The need for a line-
of-sight connection also makes links unreliable as new construction obscures current
installations.
provide secured internet and intranet that is fast and easy to deploy, and which will
not require customers to install towers, and which will provide end to end quality of
• All the base stations are strategically deployed in 3.5 GHz to have the
Motijheel, Kawran bazaar, Banani, Uttara, are located within the 1km radius
• For Alap’s corporate clients in all the business districts it can provide:
Stations.
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o Obstructed Line of Sight (OLOS) coverage in 2km(approx) from its
Base Station
office premises.
• Most business districts areas people do not have the access to the
solution can provide indoor coverage to its clients from the nearest
premises.
need to configure the CPE except for the new establishment of the
3.6 Services:
service is expected in the near future). It also provides connection to the Internet
through our own VSAT terminals. Its engineering and business practices follow US
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Alap’s wireless network is based on IEEE 802.16 standards in the 3.5 GHz
bands, which allows clear and uninterrupted broadband communication. Alap owns
exclusive spectrum license for that band. Its state-of-the-art equipment also allows
antenna inside the office by a window. On one hand its licensed spectrum ensures
interference free communication and on the other hand its Non line of sight avoids
Chapter 4: Methodology
The work was started on research subject with searching the primary and
secondary sources for data collection on Leadership Styles. The management books
(specially on Leadership) in the library were the main source of secondary data to get
the idea and other relevant information about the leadership styles. For the practical
primary source for the data collection. Survey is the most common method by which
management can get the information about the relevant topic. In this method, a set of
Simple Random Sampling was used in the survey. The population size was
Kamal Ataturk Avenue, Banani. The sample size was 15 employees. Bases on this
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4.3 Questionnaire Design
the characteristics of different leadership styles. The rating scale in this survey is such
as from two extreme points like strongly agree and strongly disagree; and between
those two acute points three more points exist holding in an ordered manner.
From the above graph it is seen that 73.33% of the employee strongly agreed
with the centralized decision-making process. The rest of them agreed with the
statement. So, from here it can be said that in Alap Communication higher authorities
make decision.
From the above chart it can be said that 46.66% employee agreed that they are
strongly motivated and rewarded. Almost 33% strongly agreed with the statement and
the rest were neutral. So, it is clearly stated that employees are highly motivated and
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3. The decision making process is quick in the organization
From the above graph it is clearly seen that 46.66% employee strongly agreed
that decision-making process is quick in the organization. 40% employee agreed with
the statement and the rest were neutral. So, from here it can be said that, the decision-
4. Frustration, low moral and conflict develop among the employees in the
organization
From the above chart it can be said that 53.33% employee disagreed that they
suffer from frustration, low moral and conflict. 6.66% employee strongly disagreed
with the statement and the rest were neutral. So, from here it can be said that, the
frustration, low moral and conflict do not develop among employees in Alap
Communication.
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From the above graph it is seen that 46.66% employee disagreed that less
strongly disagreed with the statement and the rest were neutral. So, from here it can
be said that, in Alap Communication the practice of less individuality and more
From the above chart it can be said that 66.66% employee strongly disagreed that
uninformed, insecure and fear ness of leadership are noticeable in the organization.
The rest disagreed with the statement. So, from here it is clearly stated, uninformed,
insecure and fear ness of leadership are not noticeable in Alap Communication.
From the above graph it is seen that 53.33% employee disagreed that mental
disagreed, 26.66% were neutral and the rest agreed with the statement. So, from here
it can be said that mental and emotional involvement cannot be observed in Alap
Communication.
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8. In the organization decisions are made based on suggestions and ideas.
From the above chart it is clearly stated that 60% of the employee agreed that
decisions are made based on suggestions and ideas in the organization. 20% of them
strongly agreed, 13.33% disagreed and the rest were neutral with the statement. So,
from here it is clearly seen that decisions are madder based on suggestions and ideas
in Alap Communication.
From the above graph it can be said that, 60% of the employees strongly agreed
that leadership is highly productive in the organization. 33.33% of them agreed and
the rest were neutral with the statement. So, it is clearly stated that leadership is
From the above chart it is seen that 46.66% of the employees strongly disagreed
that the organization’s nature is complex. 40% of them disagreed and the rest were
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neutral with the statement. So, it can be said that, Alap Communication is not
complex in nature.
From the above graph it can be said that 46.66% employee disagreed that
disagreed, 20% were neutral and the rest were agreed with the statement. So, it is
From the above chart it is seen that 73.33% employee disagreed that
information from outsiders. The rest of them strongly disagreed with the statement.
So, it can be said that, the statement is not right for Alap.
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From the above graph it is stated that, 40% of the employee were neutral about
disagreed, 13.33% strongly disagreed and the rest agreed with the statement. So, it
clearly can be said that independent personality does not develop in Alap.
14. Leadership is suitable to certain situation, where group have a choice in the
organization.
From the above chart it is seen that 53.33% of employees disagreed that
organization. 33.33% of them strongly disagreed and the rest were neutral with the
statement. So, it can be said that the statement is not right for Alap.
From the above chart it can be said that, 60% of the employee agreed that the
leadership process is satisfactory. 33.33% strongly agreed and the rest were neutral
with the statement. So, it can be clearly stated that the overall leadership process is
satisfactory in Alap.
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Chapter 5: Analysis and Interpretation of the Results
different leadership styles in order to find the appropriate leadership style practiced in
Alap Communication.
given ideas and suggestions. In this organization employees are strongly motivated
and rewarded. So, they are far most satisfied with the leadership style that saved them
from frustration, low moral and conflict. So, from the characteristics that Alap
Chapter 6: Conclusion
successful organization. However, the role of leadership can be fully realized in the
leadership style’s characteristics also found in it. Though Alap practices a centralized
decision-making process but sometimes suggestions and ideas are taken form the
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subordinates in order to make decision. Alap also motivates its employees are very
positively as well as they are mostly satisfied with the leadership style of Alap.
Chapter 7: Recommendation
Alap motivates and directs its employees through autocratic leadership style.
Though employees of Alap are satisfied with the leadership style of it but it also
contaminates some lacking in it. So in order to improve the leadership style and to
• Conduct leadership style survey several times in a year so that the managers in
• Identify the lacking of leadership style practiced in Alap and take feedback
from employees.
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