1

Canon iR4570 Trouble Error Codes List

Code Description Remedy
The temperature of the fixing assembly is
abnormally high.
While startup control is under way, the
reading of the main thermistor is less than
30 deg C continuously for 200 msec or more
1 sec after the start of power supply. While
startup control is under way, the reading of Reset the condition in service mode:
E000- the main thermistor is less than 70 deg C COPIER>FUNCTION>CLEAR> ERR.
0001 continuously for 200 msec or more 2 sec Replace the main thermistor. Replace the
after the start of power supply. While startup DC controller PCB.
control is under way, the reading of the main
thermistor is less than 120 deg C
continuously for 200 msec 6 sec after the
start of power supply. The startup control
does not end 30 sec after the start of power
supply.
The temperature of the fixing assembly is Reset the condition in service mode:
E001- abnormally high. COPIER>FUNCTION>CLEAR> ERR.
0000 The reading of the main thermistor is 250 Replace the main thermistor. Replace the
deg C or more continuously for 200 msec. DC controller PCB.
The temperature of the fixing assembly is
Reset the condition in service mode:
E001- abnormally high.
COPIER>FUNCTION>CLEAR> ERR.
0001 The hardware circuit detects overheating of
Replace the DC controller PCB.
the main or sub thermistor for 200 msec.
The temperature of the fixing assembly is Reset the condition in service mode:
E001- abnormally high. COPIER>FUNCTION>CLEAR> ERR.
0002 The reading of the sub thermistor is 295 deg Replace the sub thermistor. Replace the
C or more continuously for 200 msec. DC controller PCB.
The rise in temperature of the fixing
assembly is faulty
While startup control is under way, the
reading of the main thermistor is less than Reset the condition in service mode:
E002- 115 deg C continuously for 400 msec 1.3 COPIER>FUNCTION>CLEAR> ERR.
0000 sec after it has indicated 100 deg C. While Replace the main thermistor. Replace the
startup control is under way, the reading of DC controller PCB.
the main thermistor is less than 150 deg C
continuously for 400 msec 1.3 sec after it
has indicated 140 deg C.
The fixing temperature is too low after a
Reset the condition in service mode:
standby state.
E003- COPIER>FUNCTION>CLEAR> ERR.
While regular temperature control is under
0000 Replace the main thermistor. Replace the
way, the reading of the main thermistor is
DC controller PCB.
less than 140 deg C continuously for 400
 2

msec or more.
The rotation of the fixing film is faulty.
Reset the condition in service mode:
While the fixing motor is rotating, the marker
E007- COPIER>FUNCTION>CLEAR> ERR.
signal is not detected for 6 sec with the
0000 Replace the main thermistor. Replace the
reading of the main thermistor indicating 100
DC controller PCB.
deg C or more.
The rotation of the main motor is faulty.
E010- Detection is executed every 100 msec after Replace the main motor. Replace the DC
0001 the start of motor rotation; however, the drive controller PCB.
detection signal is absent for 2 sec.
The rotation of the main motor is faulty.
E010- During motor rotation, detection is executed Replace the main motor. Replace the DC
0002 every 100 msec; however, the drive signal is controller PCB.
absent 5 times in sequence.
The rotation of the fixing motor is faulty.
E014- Detection is executed every 100 msec after Replace the fixing motor. Replace the DC
0001 the start of motor rotation; however, the drive controller PCB.
detection signal is absent for 2 sec
The rotation of the fixing motor is faulty.
E014- During motor rotation, detection is executed Replace the fixing motor. Replace the DC
0002 every 100 msec; however, the drive signal is controller PCB.
absent 5 times in sequence.
The waste toner case is full, or the waste
toner case full sensor is faulty
When the waste toner case is identified as
E019- Replace the waste toner sensor. Replace
being full for 2000 prints continuously, an
0000 the DC controller PCB.
alert is issued; thereafter, the case is
identified as being full continuously for 100
prints
The path between the sub hopper and the
developing assembly is clogged with toner.
The developing assembly toner sensor
detects the absence of toner, while the sub
Replace the developing assembly toner
E020- hopper toner sensor detects the presence of
sensor. Replace the sub hopper toner
0000 toner. With the developing clutch turned on,
sensor. Replace the DC control PCB.
the hopper feedscrew motor is rotated for 1
sec intermittently 194 times; still, the
developing assembly toner sensor does not
detect the presence of toner.
The developing assembly connector is
Replace the developing assembly toner
E024- disconnected.
sensor. Connect the connector. Replace
0000 The connection detection signal is absent
the DC controller PCB.
continuously for 100 msec.
The hopper motor or the bottle motor is Replace the sub hopper toner sensor.
E025-
faulty. Connect the connector. Replace the
0000
The sub hopper toner sensor connection detection PCB.
 3

detection signal is absent for 100 msec 10

times in sequence.

Code Description Remedy

The hopper motor or the bottle motor is faulty.
While the hopper motor is rotating, the motor error
Replace the hopper motor.
E025- lock signal is detected continuously 4 times every 56
Replace the bottle motor.
0001 msec. Or, while the bottle motor is rotating, the motor
Replace the DC controller PCB.
error lock signal is detected 22 times in sequence
every 10 msec.
Turn off the main power, and
E032- The NE controller counter malfunctions. check the cable for an open
0001 An open circuit is detected for the count pulse signal. circuit; then, turn the main power
back on.
The voltage of the power supply is faulty (high-
Turn off and then back on the
E064- voltage error).
main power. Replace the
0001 The value read from the EEPORM is outside a
EEPROM.
specific range.
The voltage of the power supply is faulty (high-
voltage error).
Replace the high-voltage power
E064- While output is being generated, the AD value of the
supply. Replace the DC
0002 primary DC voltage is 230 (DEC) or more for 100
controller PCB.
msec 2 times in sequence. (However, after output, it
is not detected for 100 msec.)
The voltage of the power supply is faulty (high-
voltage error).
Replace the high-voltage power
E064- While output is being generated, the AD value of the
supply. Replace the DC
0003 developing DC voltage is 224 (DEC) or more for 10
controller PCB.
msec 2 times in sequence. (However, after output, it
is not detected for 100 msec.)
The voltage of the power supply is faulty (high-
voltage error).
Replace the high-voltage power
E064- While output is being generated, the AD value of the
supply. Replace the controller
0004 transfer output current is 205 (DEC) or more for 100
PCB.
msec 2 times in sequence. (However, after output, it
is not detected for 100 msec.)
The voltage of the power supply is faulty (high-
voltage error).
Replace the high-voltage power
E064- While output is being generated, the AD value of the
supply. Replace the DC
0005 transfer output voltage is 0 (DEC) for 100 msec 2
controller PCB.
times in sequence. (However, after output, it is not
detected for 100 msec.)
E100- The BD interval is outside a specific range. Replace the laser unit. Replace
0001 After the machine has become ready for image the DC controller PCB. Check
 4

formation (i.e., the scanner motor is ready for the wiring.

operation, and the laser has been turned on), an
error has occurred 50 times or more (BD error).
The scanner motor is faulty.
Replace the laser unit. Replace
E110- The scanner motor speed lock signal does not
the DC controller PCB. Check
0001 indicate a locked state a specific period of time after
the wiring.
the scanner motor has been started.
The scanner motor is faulty.
Replace the laser unit. Replace
E110- The speed lock signal indicates a deviation 10 times
the DC controller PCB. Check
0002 in sequence at intervals of 10 msec after the signal
the wiring.
has indicated a locked state.
The scanner motor is faulty.
With the image clock switched over, the scanner
Replace the laser unit. Replace
E110- motor speed lock signal does not indicate a locked
the DC controller PCB. Check
0003 state 6.5 sec after a switchover is made from low to
the wiring.
normal speed or 8 sec after a switchover is made
from normal to low speed
There is an error in the communication with the high-
voltage power supply Replace the high-voltage power
E191-
The data transmission/reception does not end supply. Replace the DC
0000
normally 500 msec after the most recent controller PCB.
transmission/reception of data ended normally.
Disconnect and then connect the
There is an error in the detection of the CIS home
harness connector. Replace the
E202- position.
following as necessary: scanner
0001 The attempt to detect the home position fails when
home position sensor, scanner
the CIS is moved forward
motor, reader controller PCB.
Disconnect and then connect the
There is an error in the detection of the CIS home
harness connector. Replace the
E202- position.
following as necessary: scanner
0002 The attempt to detect the home position fails when
home position sensor, scanner
the CIS is moved back.
motor, reader controller PCB.
Disconnect and then connect the
The light intensity of the CIS is faulty. flexible cable. Replace the
E225-
During shading operation, the intensity is below a following as necessary: flexible
0001
specific level. cable, CIS, reader controller
PCB.

Code Description Remedy

The light intensity of the CIS is faulty. Disconnect and then connect the flexible
E225-
During DF stream reading, the sheet-to- cable. Replace the following as necessary:
0002
sheet light intensity is faulty. flexible cable, CIS, reader controller PCB.
E227- The reader unit power supply is faulty. Disconnect and then connect the power
0001 At time of power-on, the 24-V port is off. supply harness connector. Replace the power
 5

supply.
Disconnect and then connect the power
E227- The reader unit power supply is faulty.
supply harness connector. Replace the power
0002 At the start of a job, the 24-V port is off.
supply.
Disconnect and then connect the power
E227- The reader unit power supply is faulty.
supply harness connector. Replace the power
0003 At the end of a job, the 24-V port is off.
supply.
The reader unit power supply is faulty.
E227- Disconnect and then connect the power
When a load is being driven, the 24-V
0004 supply harness. Replace the power supply.
port is off.
The backup memory is faulty.
1. Check the presence/absence of a backup
[Cause] A check error has occurred on
E248- SRAM PCB. 2. Disconnect and then connect
the backup SRAM board. [Location]
0000 the backup SRAM PCB. 3. Replace the
bottom ROM [Timing of Detection] once
backup SRAM PCB with a new one.
when the boot ROM is started up
E248- The backup memory is faulty.
Replace the reader controller PCB.
0001 An error has occurred at power-on.
The backup memory is faulty.
E248-
An error has occurred during a write Replace the reader controller PCB.
0002
operation.
The backup memory is faulty.
E248-
An error has occurred during a read Replace the reader controller PCB.
0003
operation following a write operation.
The zero-cross signal is faulty.
E261- When the relay is on, the zero-cross Replace the AC driver PCB. Replace the DC
0000 signal is not detected for 500 msec or controller PCB.
more.
E315- There is an error in image data.
Turn off and then back on the power.
0007 There is an error in JBIG encoding.
E315- There is an error in image data.
Turn off and then back on the power.
000d There is an error in JBIG decoding.
Disconnect and then connect the connector.
E400- DF communication error
Replace the reader controller PCB. Replace
0001 Check sum error
the ADF controller PCB.
Disconnect and then connect the connector.
E400- DF communication error
Replace the reader control PCB. Replace the
0002 Reception status error
ADF control PCB.
Disconnect and then connect the connector.
E400- DF communication error
Replace the reader controlled PCB. Replace
0003 Reception interrupt error
the ADF controller PCB.

Code Description Remedy

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E490- Wrong DF Install an ADF that is compatible with the

0001 The installed DF is not of a supported type. machine.
Finisher communication error
E500- Data communication could not be Replace the finisher controller PCB.
0001 performed normally. It has been retried Replace the DC controller PCB.
three times in vain.
E503- fault in communicatio n with the finisher
0001 (Finisher-Q3/ Q4)
Replace the finisher controller PCB.
E503- fault in communicatio n between finisher
Replace the saddle controller PCB. Check
0002 and saddle unit
the cable.
Replace the finisher controller PCB.
E503- fault in communicatio n betweenf inisher
Replace the punch drive PCB. Check the
0003 and punch unit
cable.
Turn off the main power. Check the wiring
fault in the backup memory of the finisher of the DC controller PCB and the finisher
E505-
(common among all finishers) controller, and check the fuse of the 24-V
0001
fault in the data stored in backup memory power supply. Thereafter, turn the main
power back on.
fault in the backup memory of the finisher
E505- Replace the punch driver PCB. Replace
(common among all finishers)
0002 the finisher controller PCB.
fault in the EEPROM data of the punch unit
fault in stack delivery motor (Finisher-S1)
When the stack retaining spacer is returned Replace the finisher controller PCB.
E514-
to home position, the belt escape home Replace the stack delivery motor. Check
0001
position sensor does not go on within 1.5 the stack delivery drive mechanism.
sec.
fault in trailing edge assist motor (Finisher-
Q3/ Q4)
E514- Replace the finisher control PCB. Replace
The home position sensor does not go off
0001 the trailing edge assist motor.
even when the trailing edge assist motor
has rotated for a specific period of time.
fault in stack delivery motor (Finisher-
S1)When the stack retaining spacer is Replace the finisher controller PCB.
E514-
shifted from home position, the belt escape Replace the stack delivery motor. Check
0002
home position sensor does not go off within the stack delivery drive mechanism.
1.5 sec.
fault in trailing edge assist motor (Finisher-
Q3/ Q4)
E514- Replace the finisher control PCB. Replace
The home position sensor does not go on
0002 the trailing edge assist motor.
even after the trailing edge assist motor has
rotated for a specific period of time.
Gear change motor error (Finisher-Q3/ Q4) Replace the finisher controller PCB.
E519-
The home position sensor does not go off Replace the gear change motor. Check the
0001
even when the gear change motor has gear change mechanism.
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rotated for a specific period of time.

Gear change motor error (Finisher-Q3/ Q4)
Replace the finisher controller PCB.
E519- The home position sensor does not go on
Replace the gear change motor. Check the
0002 even when the gear change motor has
gear change mechanism.
rotated for a specific period of time.
Replace the finisher controller PCB.
Front alignment error (Finisher-Q3/ Q4)
Replace the front alignment motor. Check
E530- The home position sensor does not go off
the front aligning plate drive mechanism.
0001 even when the front alignment motor has
Check the front alignment home position
been rotated for a specific period of time.
sensor.
Replace the finisher controller PCB.
Front alignment error (Finisher-Q3/ Q4)
Replace the front alignment motor. Check
E530- The home position sensor does not go on
the front aligning plate drive mechanism.
0002 even when the front alignment motor has
Check the front alignment home position
been rotated for a specific period of time.
sensor.

Code Description Remedy

Rear alignment error (Finisher-S1)
Replace the finisher controlled PCB. Replace
The home position sensor does not go
E530- the rear alignment motor. Check the rear
on within 2000 msec after the start of
8001 aligning plate drive mechanism. Check the
operation when the rear aligning plate is
rear alignment home position sensor.
shifted to home position.
Rear alignment error (Finisher-S1)
Replace the finisher controlled PCB. Replace
The home position sensor does not go
E530- the rear alignment motor. Check the rear
off within 1000 msec after the start of
8002 aligning plate drive mechanism. Check the
operation when the rear aligning plate is
rear alignment home position sensor.
shifted from home position.
Stapler error (Finisher-Q3/Q4)
E531- The home position sensor does not go Replace the finisher controller PCB. Replace
0001 off even when the stapler motor has the stapler. Check the harness.
rotated for a specific period of time.
Stapler error (Finisher-Q3/Q4)
E531- The home position sensor does not go Replace the finisher controller PCB. Replace
0002 on even when the stapler motor has the stapler. Check the harness.
rotated for a specific period of time.
Stapler error (Finisher-S1)
At time of staple jam recovery, the home
E531- Replace the finisher controller PCB. Replace
position sensor does not go on with 500
8001 the stapler. Check the harness.
msec after the start of reverse rotation of
the stapler motor
Stapler error (Finisher-S1)
E531- The home position sensor does not go Replace the finisher controller PCB. Replace
8002 off within 500 msec after the stapler the stapler. Check the harness.
motor has been started.
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Stapler shift error (Finisher-Q3/ Q4)

Replace the finisher controller PCB. Replace
E532- The home position sensor does not go
the stapler shift motor. Check the stapler shift
0001 off even after the stapler shift motor has
home position sensor. Check the harness.
rotated for a specific period of time.
Stapler shift error (Finisher-Q3/ Q4)
Replace the finisher controller PCB. Replace
E532- The home position sensor does not go
the stapler shift motor. Check the stapler shift
0002 on even when the stapler shift motor has
home position sensor. Check the harness.
rotated for a specific period of time.
Stapler shift error (Finisher-S1)
Replace the finisher controller PCB. Replace
E532- The stapler slide home position sensor
the stapler shift motor. Check the stapler shift
8001 does not go on within 11 sec when the
home position sensor. Check the harness.
stapler is shifted to home position.
Stapler shift error (Finisher-S1)
Replace the finisher controller PCB. Replace
E532- The stapler slide home position sensor
the stapler shift motor. Check the stapler shift
8002 does not go off within 1.0 sec when the
home position sensor. Check the harness.
stapler is shifted from home position.
Swing cam error (Finisher-S1)
The home position sensor does not go Replace the finisher controller PCB. Replace
E535-
off within 1000 msec after the start of the swing cam motor. Check the swing cam
0001
operation when the swing arm is shifted home position sensor. Check the harness.
from home position.
Swing cam error (Finisher-Q3/ Q4)
Replace the finisher controller PCB. Replace
E535- The home position sensor does not go
the swing cam motor. Check the swing cam
0001 off even when the swing motor has
home position sensor. Check the harness.
rotated for a specific period of time.
Swing cam error (Finisher-S1)
The home position sensor does not go Replace the finisher controller PCB. Replace
E535-
off within 1.0 sec when the stack the swing cam motor. Check the swing cam
0002
delivery roller swing arm is moved from home position sensor. Check the harness.
home position.
Swing cam error (Finisher-Q3/ Q4)
Replace the finisher controller PCB. Replace
E535- The home position sensor does not go
the swing cam motor. Check the swing cam
0002 on even when the swing motor has
home position sensor. Check the harness.
rotated for a specific period of time
Rear alignment error (Finisher-Q3/ Q4)
Replace the finisher controller PCB. Replace
The home position sensor does not go
E537- the rear alignment motor. Check the rear
on within 2000 msec after the start of
0001 aligning plate drive mechanism. Check the
operation when the read aligning plate is
rear alignment home position sensor.
moved to home position.

Code Description Remedy

Rear alignment error (Finisher-Q3/ Replace the finisher controller PCB. Replace the
E537-
Q4) rear alignment motor. Check the rear aligning
0002
The home position sensor does not plate drive mechanism. Check the rear alignment
 9

go off within 1000 msec after the home position sensor.

start of operation when the rear
aligning plate is moved form home
position.
Front alignment error (Finisher-S1)
Replace the finisher controller PCB. Replace the
The home position sensor does not
E537- front alignment motor. Check the front aligning
go on within 2.0 sec when the front
8001 plate drive mechanism. Check the front alignment
aligning plate is moved to home
home position sensor.
position.
Front alignment error (Finisher-S1)
Replace the finisher controller PCB. Replace the
The home position sensor dos not go
E537- front alignment motor. Check the front aligning
off within 1.0 sec when the front
8002 plate drive mechanism. Check the front alignment
aligning plate is shifted from home
home position sensor.
position.
Upper tray ascent/descent motor
Replace the No. 1 tray shift motor. Replace the
E540- error (Finisher -Q3/ Q4)
finisher controller PCB. Check the tray
0002 Upper tray ascent/descent motor
ascent/descent mechanism.
clock error
Upper tray ascent/descent motor
E540- Replace the No. 1 tray area sensor PCB.
error (Finisher -Q3/ Q4)
0003 Replace the finisher controller PCB.
Area error
Upper tray ascent/descent motor
E540- Check the No. 1 tray closed detecting switch.
error (Finisher -Q3/ Q4)
0004 Replace the finisher controller PCB.
Safety switch activation
Stack tray motor error (Finisher-S1) Replace the finisher controller PCB. Replace the
E540- The operation to detect the paper tray ascent/ descent motor. Check the stack tray
8002 surface of the stack tray does not drive mechanism. Check the paper surface
end within 1.0 sec. sensor.
Replace the finisher controller PCB. Check the
Stack tray motor error (Finisher-S1) stack tray upper limit sensor. Check the stack
E540-
An abnormal combination of sensor tray lower limit sensor. Check the stack tray
8003
states has been detected. upper paper surface sensor. Check the stack tray
lower paper surface sensor.
Lower tray ascent/descent motor
Replace the No. 2 tray shift motor. Replace the
E542- error (Finisher-Q3/ Q4
finisher controller PCB. Check the tray
0002 Lower tray ascent/descent motor
ascent/descent mechanism.
clock error
Lower tray ascent/descent motor
E542- Replace the No. 2 tray shift area sensor PCB.
error (Finisher-Q3/ Q4
0003 Replace the finisher controller PCB.
Area error
Paddle error (Finisher-S1)
The paddle home position sensor Check the paddle motor. Check the paddle home
E577-
does not go on within 1.5 sec when position sensor. Replace the finisher controller
8001
the paddle is shifted to home PCB.
position.
 10

Paddle error (Finisher-S1)

The paddle home position sensor Check the paddle motor. Check the paddle home
E577-
does not go off within 1.0 sec when position sensor. Replace the finisher controller
8002
the paddle is moved to home PCB.
position.
Shutter unit error (Finisher-Q3/ Q4) Check the stack edging motor. Check the open/
E584-
The shutter open sensor does not go close clutch. Check the shutter home position
0001
off (i.e., the shutter does not close). sensor. Replace the finisher controller PCB.
Shutter unit error (Finisher-Q3/ Q4) Check the stack edging motor. Check the open/
E584-
The shutter open sensor does not go close clutch. Check the shutter home position
0002
on (i.e., the shutter does not open). sensor. Replace the finisher controller PCB.
Punch motor error
Check the punch motor. Check the punch motor
E590- The punching home position is not
clock sensor. Check the punch driver PCB.
0001 detected even when the puncher
Replace the finisher controller PCB.
motor has been driven for 20 msec.

Code Description Remedy

Punch motor error
The punch home position sensor is Check the punch motor. Check the punch motor
E590-
not defected even after the motor clock sensor. Check the punch driver PCB.
0002
has stopped at time of punch Replace the finisher controller PCB.
motor initial operation.
Punch dust sensor error Check the waste paper case full sensor. Check the
E591-
Error in light-receiving voltage punch driver PCB. Replace the finisher controller
0001
while light is emitted PCB.
Punch dust sensor error Check the waste paper case full sensor. Check the
E591-
Error in light-receiving voltage punch driver PCB. Replace the finisher controller
0002
while light is not emitted PCB.
Paper trailing edge sensor/
horizontal sensor error Check the paper trailing edge sensor. Check the
E592-
Error in light-receiving voltage horizontal registration sensor. Check the punch
0001
when light is emitted (trailing edge driver PCB. Replace the finisher controller PCB.
sensor)
paper trailing edge sensor/
registration sensor error Check the paper trailing edge sensor. Check the
E592-
Error in light-receiving voltage horizontal registration sensor. Check the punch
0002
when light is not emitted (trailing drive PCB. Replace the finisher controller PCB.
edge sensor)
Power trailing edge sensor/
registration sensor Check the paper trailing edge sensor. Check the
E592-
Error in light-receiving voltage horizontal registration sensor. Check the punch
0003
when light is emitted (horizontal driver PCB. Replace the finisher controller PCB.
registration sensor 1)
 11

Paper trailing edge sensor/

registration sensor error Check the paper trailing edge sensor. Check the
E592-
Error in light-receiving voltage horizontal registration sensor. Check the punch
0004
when light is not emitted driver PCB. Replace the finisher controller PCB.
(horizontal registration sensor 1)
Paper trailing edge sensor/
registration sensor error Check the paper training edge sensor. Check the
E592-
Error in light-receiving voltage horizontal registration sensor. Check the punch
0005
when light is emitted (horizontal driver PCB. Replace the finisher controller PCB.
registration sensor 2)
Paper trailing edge sensor/
registration sensor error Check the paper training edge sensor. Check the
E592-
Error in light-receiving voltage horizontal registration sensor. Check the punch
0006
when light is not emitted driver PCB. Replace the finisher controller.
(horizontal registration sensor 2)
Paper trailing edge sensor/
registration sensor error Check the paper trailing edge sensor. Check the
E592-
Error in light-receiving voltage horizontal registration sensor. Check the punch
0007
when light is emitted (horizontal driver PCB. Replace the finisher controller PCB.
registration sensor 3)
Paper trailing edge sensor/
registration sensor error Check the paper trailing edge sensor. Check the
E592-
Error in light-receiving voltage horizontal registration sensor. Check the punch
0008
when light is not emitted drive PCB. Replace the finisher controller PCB
(horizontal registration sensor 3)
Paper trailing edge sensor/
registration sensor error Check the paper trailing edge sensor. Check the
E592-
Error in light-receiving voltage horizontal registration sensor. Check the punch
0009
when light is not emitted driver PCB. Replace the finisher controller PCB.
(horizontal registration sensor 4)
Paper trailing edge sensor/
registration sensor error Check the paper trailing edge sensor. Check the
E592-
Error in light-receiving voltage horizontal registration sensor. Check the punch
000A
when light is not emitted drive PCB. Replace the finisher controller PCB.
(horizontal registration sensor 4)
Punch shift motor error Check the horizontal registration motor. Check the
E593- The light-receiving voltage home horizontal registration home position sensor. Check
0001 position sensor does not go off the punch driver PCB. Replace the finisher
when light is emitted. controller PCB. Check the punch shift mechanism.
Punch shift motor error Check the horizontal registration motor. Check the
E593- The light-receiving voltage home horizontal registration home position sensor. Check
0002 position sensor does not go on the punch driver PCB. Replace the finisher
when light is not emitted. controller PCB. Check the punch shift mechanism.
 12

Code Description Remedy

Saddle switch error
The inlet cover switch has been identified as being
open for 1 sec or more after the start of printing or
the start of initial rotation with the following sensors
identifying their respective covers as being closed:
Check the inlet cover switch. Check
- inlet cover sensor (PI9S) - nt cover open/closed
the inlet cover sensor. Check the
E5F- sensor (PI2S) - delivery cover sensor (PI3S) Or,
front cover open/ closed sensor.
0001 the front over switch (MS2S) or the delivery cover
Check the delivery cover sensor.
switch (MS3S) is open. Inlet cover switch
Replace the finisher controller PCB.
(MS1S)/front cover switch (MS2S)/ delivery cover
switch (MS3S) Check the inlet cover switch. Check
the inlet cover sensor. Check the front cover open/
closed sensor. Check the delivery cover sensor.
Replace the finisher controller
Saddle switch error
The front cover switch has been identified as being
open from the start of printing or the start of initial
rotation with the following sensors identifying their Check the front cover switch.
respective covers as being closed. - inlet cover Check the inlet cover sensor.
E5F- sensor (PI9S) - front cover open/closed sensor Check the front cover open/ closed
0002 (PI2S) - delivery cover sensor (PI3S) - front cover sensor. Check the delivery cover
switch (MS2S)/ delivery cover switch (MS3S) sensor. Replace the finisher
Check the front cover switch. Check the inlet cover controller PCB.
sensor. Check the front cover open/ closed sensor.
Check the delivery cover sensor. Replace the
finisher controller
Saddle switch error
Check the delivery cover switch.
The delivery cover switch has been identified as
Check the inlet cover sensor.
being open after the start of printing or the start of
Check the inlet cover sensor.
E5F- initial rotation of the host machine with the
Check the front cover open/closed
0003 following sensors identifying their respective
sensor. Check the delivery cover
covers as being closed: - inlet cover sensor (PI9S)
sensor. Replace the finisher
- front cover open/closed sensor (PI2S) - delivery
controller PCB.
cover sensor (PI3S) - delivery cover switch (MS3S)
Saddle paper positioning plate error Check the paper positioning plate
The paper positioning plate home position sensor motor. Check the paper positioning
E5F0- does to go on when the paper positioning motor plate home position sensor.
0001 has been driven for 1.33 sec. Paper positioning Replace the finisher controller PCB.
plate motor (M4S)/paper positioning plate home Check the paper positioning plate
position sensor (P17S) drive mechanism.
Saddle paper positioning plate error Check the paper positioning plate
The paper positioning plate home position sensor motor. Check the paper positioning
E5F0- doest not go off when the paper positioning plate plate home position sensor.
0002 motor has been driven for 1 sec. Paper positioning Replace the finisher controller PCB.
plate motor (M4S)/paper positioning plate home Check the paper positioning plate
position sensor (P17S) drive mechanism.
 13

Saddle paper folding error Check the paper folding motor.

The number of detection pulses of the paper Check the paper folding motor
E5F1-
folding motor clock sensor has dropped below a clock sensor. Replace the finisher
0001
specific value. Paper folding motor (M2S)/ paper controller PCB. Check the paper
folding motor clock sensor (P14S) folding plate drive mechanism.
Saddle paper folding error
Check the paper folding motor.
The state of the paper folding home position
Check the paper folding motor
E5F1- sensor doest not change when the paper folding
clock sensor. Replace the finisher
0002 motor has been driven for 3 sec. Paper folding
controller PCB. Check the paper
motor (M2S)/ paper folding motor clock sensor
folding plate drive mechanism.
(P14S
Saddle guide error
Check the guide motor. Check the
The guide home position sensor does not go on
E5F2- guide home position sensor.
when the guide motor has been driven for 0.455
0001 Replace the finisher controller PCB.
sec. Guide motor (M3S)/guide home position
Check the guide drive mechanism.
sensor (PI13S)
Saddle guide error
Check the guide motor. Check the
The guide home position sensor does not go off
E5F2- guide home position sensor.
when the guide motor has been driven for 1 sec.
0002 Replace the finisher controller PCB.
Guide motor (M3S)/guide home position sensor
Check the guide drive mechanism.
(PI13S)
Saddle alignment error
Check the alignment motor. Check
The aligning plate home position sensor does not
the alignment home position
E5F3- go on when the alignment motor has been driven
sensor. Check the aligning plate
0001 for 0.5 sec. (at time of initialization, 1.67 sec.)
drive mechanism. Replace the
Alignment motor (M5S)/ aligning plate home
finisher controller PCB.
position sensor (PI5S)
Saddle alignment error Check the alignment motor. Check
The aligning plate home position sensor does not the alignment home position
E5F3-
go off when the alignment motor has been driven sensor. Check the aligning plate
0002
for 1 sec. Alignment motor (M5S)/ aligning plate drive mechanism. Replace the
home position sensor (PI5S) finisher controller PCB.
Saddle rear stapling error
The stitching home position sensor does not go on Replace the stitcher (rear). Check
E5F4-
when the stitch motor (rear) has been rotated in the harness. Replace the finisher
0001
reverse for 0.5 sec or more. Stitch motor (rear; controller PCB.
M6S)/ stitching home position sensor (rear; MS5S)
Saddle rear stapling error
The stitching home position sensor does not go off
Replace the stitcher (rear). Check
E5F4- when the stitch motor (rear) has been rotated in
the harness. Replace the finisher
0002 normal direction for 0.5 sec or more. Stitch motor
controller PCB.
(rear; MS)/ stitching home position sensor (rear;
MS5S)
Saddle front stapling error Replace the stitcher (front). Check
E5F5-
The stitching home position sensor does not go on the harness. Replace the finisher
0001
when the stitch motor (front) has been rotated in controller PCB.
 14

reverse for 0.5 sec or more. Stitch motor (front;

M7S)/ stitching home position sensor (front; MS7S)
Saddle front stapling error
The stitching home position sensor does not go off
Replace the stitcher (front). Check
E5F5- when the switch motor (front) has been rotated in
the harness. Replace the finisher
0002 normal direction for 0.5 sec or more. Stitch motor
controller PCB.
(front; M7S)/ stitching home position sensor (front;
MS7S)
 15

Code Description Remedy

Saddle butting error
Check the paper butting
The paper butting plate home position sensor does not
plate motor. Check the
E5F6- go on when the paper butting plate motor has been
paper butting plate home
0001 driven for 0.3 sec. Paper butting plate motor
position sensor. Replace
(M8S)/paper butting plate home position sensor
the finisher controller PCB.
(PI14S)
Saddle butting error
Check the paper butting
The paper butting plate home position sensor does not
plate motor. Check the
E5F6- go off when the paper butting plate motor has been
paper butting plate home
0002 driven for 80 msec or more. Paper butting plate motor
position sensor. Replace
(M8S)/paper butting plate home position sensor
the finisher controller PCB.
(PI14S)
Saddle butting error
The number of detection pulses of the paper butting
Check the paper butting
plate motor has dropped below a specific value. paper
plate motor. Check the
E5F6- butting plate motor (M8S)/paper butting plate motor
paper butting plate motor
0003 clock sensor (PI1S)
clock sensor. Replace the
Check the paper butting plate motor. Check the paper
finisher controller PCB.
butting plate motor clock sensor. Replace the finisher
controller
Saddle butting error Check the paper butting
The paper butting plate leading edge sensor does not plate motor. Check the
E5F6-
go off when the paper butting plate motor has been paper butting plate leading
0004
driven for 80 msec. Paper butting plate motor edge sensor. Replace the
(M8S)/paper butting plate leading edge sensor (PI15S) finisher controller PCB.
Saddle butting error Check the paper butting
The paper butting plate leading edge sensor does not plate motor. Check the
E5F6-
go on when the paper butting plate motor has been paper butting plate leading
0005
driven for 0.3 sec. Paper butting plate more edge sensor. Replace the
(M8S)/paper butting plate leading edge sensor (PI15S) finisher controller PCB.
Connect the connector of
Saddle connector error
the guide home position
E5F8- The connector of the paper butting plate home position
sensor. Check the harness.
0001 sensor has been identified as being disconnected.
Replace the finisher
Connector of guide home position sensor (PI13S)
controller PCB.
Saddle connector error Connect the connector of
The connector of the paper butting plate home position the paper butting plate
E5F8-
sensor has been identified as being disconnected. home position sensor.
0002
Connector of paper butting plate home position sensor Check the harness. Replace
(PI14S) the finisher controller PCB.
Saddle connector error Connect the connector of
The connector of the paper butting plate leading edge the paper butting plate
E5F8-
sensor has been identified as being disconnected. leading edge sensor. Check
0003
Connector of paper butting plate leading edge sensor the harness. Replace the
(PI15S) finisher controller PCB.
 16

There is an error on the hard disk.

[Cause] An HDD detection error has occurred. The
E602- HDD cannot be detected. The HDD does not become
0001 ready. The HDD returns an error. [Detection] while boot
ROM is in session BARSAC startup, mounting (usrIde)
[Timing of Detection] once at startup
There is an error on the hard disk.
[Cause] There is no startup file. The program for the
E602- main CPU does not exist on the HDD or in
0002 BOOTDEV/BOOT, and so on. [Detection] while boot
ROM is in use at time of system file loading (usrIde)
[Timing of Detection] once at startup
There is an error on the hard disk.
[Cause] An HD write abort error has occurred. The
E602-
sectors for BOOTDEV on the HD cannot be read.
0003
[Detection] BARSAC (all; at time of bootable startup)
[Timing of Detection] once at startup
There is an error on the hard disk.
[Cause] A subbootable that matches the PDL type
E602-
does not exit in BOOTDEV/BOOT. [Detection] during
0006
loading of sub boot in oclibroot [Timing of Detection]
once at bootable startup
There is an error on the hard disk.
[Cause] An ICC profile that matches the PDL type does
E602- not exist in BOOTDEV/PDL. [Detection] beginning of
0007 oclibroot; judgment based on functions of PDL team
that are called in [Timing of Detection] once at bootable
startup
E602- There is an error on the hard disk.
01XX /DOSDEV is faulty
E602- There is an error on the hard disk.
02XX /FSTDEV is faulty.

Code Description Remedy

There is an error on the hard
E602-
disk.
03XX
/DOSDEV2 is faulty.
There is an error on the hard
E602-
disk.
04XX
/FSTPDEV is faulty.
There is an error on the hard
E602-
disk.
05XX
/DOSDEV3 is faulty.
 17

There is an error on the hard

E602-
disk.
06XX
/PDLDEV is faulty.
There is an error on the hard
E602-
disk.
07XX
/DOSDEV4 is faulty.
There is an error on the hard
E602-
disk.
08XX
/BOOTDEV is faulty.
There is an error on the hard
E602-
disk.
09XX
/DOSDEV5 is faulty.
There is an error on the hard
E602- disk.
FFXX There is an error in a partition
that cannot be identified.
The image memory is faulty or
E604- is inadequate.
Increase the memory.
0000 The memory size does not
match the model.
There is an error on the HDD.
At startup, the HDD fails to
E609- Replace the hard disk. Replace the DC controller
reach a specific temperature
0008 PCB.
level within a specific period of
time.
There is an error on the HDD.
E609- At time of sleep recovery, the Replace the hard disk. Replace the DC controller
0009 temperature fails to reach a PCB.
specific level.
The HDD coding key is faulty. Try step 1); if it fails, try step 2). 1) Turn off and then
The SRM/PCB is faulty. The back on the power switch to generate the key once
E610 battery has become exhausted, again. 2) If the same error still continues, replace the
leading to loss of SRAM board on which the SRAM is mounted. (Keep in mind
contents. that doing so will lead to loss of all user data.)
An error has occurred in
1. Check the connection of the cable between the fax
communication between the fax
control PCB (2-line) and the main controller PCB. 2.
E674- control PCB (2-line) and main
Replace the ROM DIMM of the fax control PCB (2-
0001 controller PCB.
line). 3. Replace the fax control PCB (2- line). 4.
An attempt to set mode for the
Replace the main controller PCB.
fax device has failed.
There is an error in the
initialization of the IPC.
E710-
The machine fails to become Check the cable.
0001
ready 3 sec or less after the
IPC chip startup.
 18

There is an error in the

initialization of the IPC.
E710- When the main power is turned
Check the cable.
0002 on, the communication IC (IPC)
on the DC controller PCB
cannot be initialized.

Code Description Remedy

There is an error in the IPC
communication.
E711-
The occurrence of an error has been Check the cable.
0001
recorded in the error register of the IPC
chip 4 times or more within 1.5 sec.
There is an error in the IPC
communication.
E711-
The occurrence of an error has been Check the cable.
0002
recorded in the error register of the IPC
chip 4 times or more within 2 sec.
There is an error in the communication
with the finisher.
E713- Check the cable. Replace the DC controller
The communication with the finisher
0000 PCB. Replace the finisher controller PCB.
does not resume within 5 sec after it has
been disrupted.
There is an error in the communication
with the pedestal.
E716- Check the cable. Replace the DC controller
After the presence of a pedestal has
0000 PCB. Replace the pedestal drive PCB.
been detected, the communication fails
to be normal for 5 sec
There is an error in the communication
with the NE controller.
Check the cable; thereafter, reset the
E717- The NE controller is not connected at
condition in service mode:
0001 power on, although it was connected
COPIER>FUNCTION>CLEAR> ERR.
before the power was turned off because
of an error.
There is an error in the communication
with the NE controller.
An IPC error has occurred while the NE Check the cable; thereafter, reset the
E717-
controller is in operation. There is an condition in service mode:
0002
open circuit for the IPC. An error has COPIER>FUNCTION>CLEAR> ERR.
occurred, and the IPC communication
remains disabled
There is a coin vendor error.
Check the cable; thereafter, reset the
E719- The coin vendor is not connected when
condition in service mode:
0001 the power is turned on, although it was
COPIER>FUNCTION>CLEAR> ERR.
connected before the power was turned
 19

off because of an error.

There is a coin vendor error.
While the coin vendor is in operation, an
IPC error has occurred, IPC has
developed an open circuit, or an error Check the cable; thereafter, reset the
E719-
preventing recovery of IPC condition in service mode:
0002
communication has occurred. An open COPIER>FUNCTION>CLEAR> ERR.
circuit has been detected in the line for
the pickup/delivery signal. An illegal
signal has been detected.
There is a coin vendor error.
Check the cable; thereafter, reset the
E719- While the unit price is being checked at
condition in service mode:
0003 startup, an error occurs in the
COPIER>FUNCTION>CLEAR> ERR.
communication with the coin vendor.
There is a coin vendor error.
An error has occurred at new card reader
Check the cable; thereafter, reset the
E719- startup. The new card reader is not
condition in service mode:
0011 connected when the power is turned off,
COPIER>FUNCTION>CLEAR> ERR.
although it was connected when the
power was turned off.
There is a coin vendor error.
An IPC error has occurred at new card Check the cable; thereafter, reset the
E719-
reader startup. There is an IPC open condition in service mode:
0012
circuit. An error has occurred that COPIER>FUNCTION>CLEAR> ERR.
prevents recovery of IPC communication.
E730- There is a PDL software error 1. Execute PDL resetting. 2. Turn on the
1001 An initialization error has occurred. power once again.
There is a PDL software error
E730- An error that may be critical to the 1. Execute PDL resetting. 2. Turn on the
100A system (e.g., failed initialization) has power once again.
occurred.
1. Turn on the power once main. 2. Check the
There is a PDL software error connection of the open I/F board and the
E730-
There is an error in the communication cable. 3. Replace the board for the external
9004
(PAI) with an external controller. controller open I/F. 4. Replace the main
board.
1. Turn on the power once main. 2. Check the
There is a PDL software error connection of the open I/F board and the
E730-
There is a fault in the connector of the cable. 3. Replace the board for the external
9005
vide cable to the external controller controller open I/F. 4. Replace the main
board.

Code Description Remedy

E730- There is a PDL software error 1. Execute PDL resetting. 2. Turn on the power
 20

A006 The PDL board does not respond. A once again. 3. Check the connection of the
subbootable is faulty or absent SURF board. 4. Re-install the firmware. 5.
Replace the main board.
There is a PDL software error
There is a mismatch between the 1. Execute PDL resetting. 2. Turn on the power
E730-
control software of the machine and once again. 3. Execute system formatting (all),
A007
the PDL control software in regard to and reinstall the system.
version.
1. Turn on the power once again. 2. Re-install
E730- There is a PDL software error
the software. 3. Execute system formatting (all),
B013 There is corruption in the font data.
and reinstall the system.
1. Check the connector used to connect the
There is an error in the
scanner. 2. Check the power supply of the
E732- communication with the scanner
scanner (to see if initialization takes place at
0001 There is a DDI-S communication
startup). 3. Replace the reader controller,
error.
scanner board, or main board as necessary.
There is an error in the 1. Check the connector used to connect to the
E733- communication with the printer. printer. 2. Check the power supply of the printer
0000 At startup, communication with the (to see if initialization takes place at startup). 3.
printer fails. Replace the DC controller or the main board.
There is an error in the 1. Check the connection with the printer. 2.
E733- communication with the printer. Check the power supply of the printer (to see if
0001 There is a DDI-P communication initialization takes place at startup). 3. Replace
error the DC controller or the main board.
E740- There is an error on the Ether board.
Replace the LAN card.
0002 The MAC address is illegal.
There is an error in the DDI
Disconnect and then connect the flexible cable
communication.
used to connect the reader unit and the printer
E743- An SCI error has occurred. The
unit. Replace the following as necessary: flexible
0000 received data is faulty. A reception
cable, reader controller PCB, main controller
timeout condition has occurred. An
PCB.
SEQ timeout error has occurred.
There is an error in the language
file/boot ROM.
E744-
The version of the language file on Download a language file of the correct version.
0001
the HDD and that of the bootable do
not match.
There is an error in the language
E744- file/boot ROM.
Download a language file of the correct version.
0002 The size of the language file on the
HDD is too large.
There is an error in the language
E744- file/boot ROM.
Download a language file of the correct version.
0003 There is no language file on the HDD
indicated by config.txt for a
 21

switchover.
There is an error in the language
E744- file/boot ROM.
Download a language file of the correct version.
0004 An attempt to switchover to a
language on the HDD fails
There is an error in the language
E744- file/boot ROM. Replace the boot ROM with one of the model in
1000 The boot ROM that is mounted is of question.
the wrong type.
There is an error in the language
E744- file/boot ROM. Replace it with a software ID of the correct
2000 The engine ID indicated by the model.
software ID is illegal.
There is a fault on the TokeRing
E745- board. 1. Disconnect and then connect the TokeRing
0001 An attempt at PCI initialization has board. 2. Replace the TokeRing board.
failed.

Code Description Remedy

E745- There is a fault on the TokeRing board.
1. Replace the TokenRing board.
0002 The MAC address is faulty
There is a fault on the TokeRing board.
E745-
There is an error in the acquisition/setting 1. Replace the TokenRing board.
0003
of board information.
1. Check the connection of the cable. 2.
E745- There is a fault on the TokeRing board. Replace the cable. 3. Check the power
0004 There is a connection error source of the MAU. 4. Replace the MAU.
5. Replace the TokenRing board.
E745- There is a fault on the TokeRing board.
0005 Other Errors
The accessories board is of the wrong type
E746- Replace the UFR board of the correct type
At startup, a board for a different model has
0003 (model).
been detected.
There is a mismatch between controller
E748- board and SDRAM size. Check the correct combination between
1001 There is a mismatch between the control board and SDRAM.
board and the SDRAM.
There is a fan error.
While the fan is at rest, the lock signal has
E805- Replace the fan. Replace the DC controller
been detected for 5 sec. While the fan is in
0000 PCB.
operation, the lock signal is not detected for
5 sec
22