THERESA NGUYEN
User Experience Researcher 7134988940
DETAILS
7134988940
theresaknguyen123@gmail.com
LINKS
Website
SKILLS
Experimental Design
Usability Testing
Agile Methodology
Design Thinking
Task Analysis
Benchmark Testing
Ethnography
Cognitive Walkthrough
Heuristic Evaluation
Competitive, Timeline &
Environmental Analyses
Interviewing
Journey Mapping
User Personas
Participant Screening & Recruiting
Statistics & Analysis (SPSS, R,
Microsoft Excel)
Prototyping (Paper, Proto.io)
Wire-framing (Overflow)
Questionnaires & Surveys
(Qualtrics, Survey Gizmo)
Remote Testing (Userlytics, Zoom)
Behavioral Experimental Software
(E-Prime, SuperLab)
PROFILE
Current UX intern with expertise in human factors psychology and industry experience. 
Looking to contribute to the research & design process by applying my past knowledge, industry
experience, problem-solving skills and creativity, while learning and growing in a full-time position
starting August 2020.
E M P LO Y M E N T H I S T O R Y
User Experience Research Intern at IBM, Raleigh, North Carolina
May 2020 — Present
• Supports the global community of IBM Sellers and Marketers to create a productive work
experience across a variety of business tools
• TBD
• TBD
• TBD
• TBD
• TBD
User Experience Research Intern at GE Appliances, Louisville, Kentucky
September 2019 — May 2020
• Served as the UX lead for many projects including for products such as microwaves, wall
ovens, dishwashers, toasters, air fryer, espresso machine, Smart HQ app, etc.
• Collaborated with designers, engineers, & project managers to evaluate prototypes and
existing UX of products and mobile apps
• Develop actionable design recommendations for improvements through the creation of
research proposals, conducting & moderating usability testing, analyzing qualitative and
quantitative data, and presented findings to stakeholders 
• Guided professional development efforts within team by created design guidelines, best
practices documents, and on-boarding new interns (tbd?)
Human Factors Researcher at Texas Tech University, Lubbock, Texas
September 2016 — May 2020
• Perform literature reviews, designed, and set up a laparoscopic simulation study to assess
cognitive fatigue as a result of workload in a simulated surgery setting for improving the UX
of medical professionals
E D U C AT I O N
M.A. in Experimental Psychology: Human Factors, Texas Tech University,
Lubbock, Texas
September 2016 — December 2019
Awards: Best Student Paper @ 15th Annual Houston Human Factors and Ergonomics Society
Symposium, Best Student Poster @ 14th Annual Houston Human Factors and Ergonomics Society
Symposium
Fellowships: Covenant Health & Social Services Fellowship, Texas Tech University Research Support
Award, Texas Tech University Graduate School Travel Award, Sherry Holloway Scholarship, Human
Factors & Ergonomics Society First-Year Honorarium
Publications: 6 (available upon request)
B.S. in Brain & Behavioral Sciences, Purdue University, West Lafayette,
Indiana
September 2012 — June 2016