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B) Individual Differences:-
C) Interpersonal Conflicts:-
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E) Informal Groups:-
Informal groups arise spontaneously due to frequent
interaction between groups of employees. These groups help
satisfy each others social, security and esteem needs. These
groups generate strong bonding amongst their members and
virtually become like a family. Erring members are punished
in some or the other manner. However, if the goals of such
an informal group are at a tangent with those of the
organization, productivity gets adversely affected. Groups
also resist changes, clash with one another to establish their
superiority and to gain more power in the organization.
Conflicts between production and sales groups are quite
common. Such inter-group conflicts, as long as they are
positive, assist an organization. However, they are a potent
source for unmanageable conflicts.
Manager 2 – (Has a high consideration for people and also high for
structure)
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Manager 3 – (Has a low consideration for people and high for
structure)
Manager 4 – (Has a low consideration for people and low for
structure)
Refer to the Grid approach and help Mr Kapoor to clearly understand
the leadership styles for all the managers. Which style is best,
according to you? Explain. [10]
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Figure: Grid Approach of Leadership
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This type of leader tries to integrate both mission accomplishment
and welfare of men. He helps the development of those members of
his group who are committed to the achievement of organizational
goals. Such members, with their stake in the organization’s purpose,
co-operate with each other and work in an interdependent manner.
They trust and respect each other and that helps them in creating a
congenial work environment. This makes the task of the leader easy.
He works with conviction that ‘people support what they help to
create’.
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v) 5, 5 Style (Middle Road)
This is the leader who follows ‘middle-of-the-road’ policy. He thinks
that by being ‘firm but fair’ he can achieve the best results. He is a
compromiser. He strives to achieve results without unduly upsetting
the people. Such a leader is best suited to play the role of a
conciliator in the labor management conflicts.
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