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Training Programs
INTRODUCTION ................................................................................................................. 4
Ericsson AB
Global Services
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406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
Commercial in Confidence 3 www.ericsson.com/ourportfolio/services/learning-services
© Ericsson AB 2016
Introduction
Ericsson has developed a comprehensive Training Programs service to satisfy the
competence needs of our customers, from exploring new business opportunities to expertise
required for operating a network. The Training Programs service is delineated into packages
that have been developed to offer clearly defined, yet flexible training to target system and
technology areas. Each package is divided into flows, to target specific functional areas
within your organization for optimal benefits.
Service delivery is supported using various delivery methods including:
eLearning (WBL)
Workshop (WS)
mLearning
Ericsson AB
Global Services
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406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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Charging Data Reporting System (CRS) 6 Reports
LZU1089647 R1A
Description
This course will target the practical needs of Data and Business Analysts in their daily use
of the Charging data Reporting System (CRS). It will help them to understand the Ericsson
developed reporting tool and also the various reports available from CRS.
Learning objectives
On completion of this course the participants will be able to:
Prerequisites
The participants need an overview understanding of the role of the nodes in the CS network
and also the different call types supported in their CS. Knowledge of the business
configurations made in the CRS system is also required.
Learning situation
This is a task-oriented learning course based on tasks in the work process given in technical
environment using equipment and tools, which are accessed remotely.
Ericsson AB
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406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Estimated
Day Topics in the course
Time
Troubleshooting 0.25
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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Charging Data Reporting System (CRS) 6 System
Administration
LZU1089646 R1A
Description
This course will target the practical needs of system administrator in their use of the
Charging Data Reporting System (CRS). It will help them to understand GUI-based
terminology for CRS, understand the purpose and usage of the various reports available to
them from CRS.
Learning objectives
On completion of this course the participants will be able to:
Ericsson AB
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6.3 Understand the different Marts and its business purpose
7 Explain O&M and CLI
7.1 Describe the O&M framework in CRS
7.2 Monitor, supervise and control CRS system
7.3 Configure business and system parameters
7.4 Run maintenance and routine jobs in CRS
8 Explain the Administration in CRS Management GUI
8.1 Describe how to access CRS Management GUI
8.2 Describe Supervision and Configuration options in the CRS Management GUI
8.3 Perform routine system administration tasks using the CRS Management GUI
9 Explain the Backup and Restoration activities in CRS
9.1 Understand File system backup and restoration in CRS
9.2 Understand Database backup and restoration in CRS
9.3 Understand CDR archiving and restoration in CRS
Target audience
The target audience for this course is:
System Technician, System Administrator, Service Design Engineer, Service Deployment
Engineer
Prerequisites
- Familiarity with Red Hat Enterprise Linux OS administration
- Knowledge in Hadoop/HBase administration
- Familiarity with Postgres/oracle administration
- Familiarity with Ericsson Multi Mediation
- Experience in Operation and Maintenance work
- Knowledge of Charging System
- Knowledge of Classic CRS
Learning situation
The methods used in training will involve a instructor led overview of the system
administration aspects of the CRS system. The training material will be the CRS system
administrator and troubleshooting documentation as well as the user guide. The practical
exercises will involve task-based learning. Students will be given realistic scenarios to solve
and document. Students will use system documentation to support these scenarios.
This training will be done with a remote connection to CRS.
Additional requirements will be a classroom with a multi-media projector, large whiteboard
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and whiteboard markers, 1 PC (configured as an admin PC) per student and for the
instructor, with remote logins to the CRS cluster.
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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ECMS Back Office Tasks for CS 6
LZU1089894 R1A
Description
Ericsson Customer Management System (ECMS) is an end-to-end customer care system
for Ericsson Charging System (CS) 6. This course gives customer care support personnel
an introduction to the architecture of ECMS and its integration to other CS components. It
introduces customer care reference entities and their maintenance through the
Configuration Management Client, which are subsequently utilized in the Customer Care
client by front-end personnel.
This course will describe the architecture and components of ECMS. It will also explain on
how to maintain Customer Care reference data using the Configuration Management Client
and how to execute standard back-office workflows related customer care.
Learning objectives
On completion of this course the participants will be able to:
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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5.2 List the workflow of various batch jobs
6 Describe the ECMS Applications Maintenance
6.1 Introduce an overview of Supervisor and Monitoring Center and their purpose in
managing the ECMS infrastructure
Target audience
The target audience for this course is:
Service Deployment Engineer, System Engineer
Prerequisites
Successful completion of the following courses:
ECMS Front Office Tasks for CS 6, LZU1089893
Learning situation
This course is based on theoretical and practical instructor-led lessons given in both
classroom and in a technical environment using equipment and tools, which are accessed
remotely or via simulator.
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Estimated Time
Day Topics in the course
(hours)
ECMS & CMAX Introduction 1.0
1 General Configuration 2.0
Business Configuration 3.0
Resource Handing 1.0
2 Jobs 3.0
ECMS Applications Maintenance 2.0
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ECMS Front Office Tasks for CS 6
LZU1089893 R1A
Description
Ericsson Customer Management System (ECMS) is an end-to-end customer care system
for Ericsson Charging System (CS) 6. ECMS enables simplification and ease-of-use for
CSRs through a user interface that provides a business view and workflows, rather than a
highly-technical view of the system. Front-office tasks and maintenance is primarily
completed through the Customer Care client.
This course gives customer care personnel an introduction to the main customer care
entities, functions, and processes completed in the Customer Care client. In practical
exercises, participants learn how to work with customers, contracts, subcontracts, dedicated
accounts, accumulators, and other entities associated with customers and contracts.
Learning objectives
On completion of this course the participants will be able to:
1 Describe the architecture and main features of the Customer Care Client
1.1 Introduce the architecture of ECMS and its components
1.2 Explain the relationship of the Customer Care Client, other ECMS components and
Charging System Nodes
1.3 Detail the functions of the Customer Care Client including the concepts and entities
related to customers and contracts
2 Describe new customers and contracts in CMAX
2.1 Explain customer and contract creation using the Web application, CX
2.2 Introduce contract and lifecycle statuses
2.3 Explain customer and contract maintenance, including future-dated requests, memos
and resource replacement
3 Describe customer accounts
3.1 Introduce use of main account, dedicated accounts, accumulators and Periodic
Account
3.2 Detail the maintenance of main account, dedicated accounts and accumulators
4 Describe number portability
4.1 Introduce an overview of number portability with ECMS
4.2 Explain porting related workflows
5 Explain discounting features of the Customer Care Client
5.1 Introduce offers, promotion plans, communicates, as well as family and friends
concepts
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6 Describe vouchers and refills
6.1 Introduce different types of vouchers
6.2 Explain voucher statuses
6.3 Describe the voucher history feature
Target audience
The target audience for this course is:
Technicians, Engineers, and/or participants familiar with customer care business
procedures.
Prerequisites
Successful completion of the following courses:
The participant needs an overview understanding of the role of the nodes in the CS 6
network.
Learning situation
This course is based on theoretical and practical instructor-led lessons given in both
classroom and in a technical environment using equipment and tools, which are accessed
remotely or via simulator.
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Estimated
Day Topics in the course
Time (hours)
ECMS Introduction 1.5
1 Customer and Contract 3.0
Accounts in ECMS 1.5
Accounts in ECMS - continue 1.0
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406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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ECMS Operation and Maintenance for CS 6
LZU1089899 R1A
Description
Ericsson Customer Management System (ECMS) is an end-to-end customer care system
for Ericsson Charging System (CS) 6. ECMS enables simplification and ease-of-use for
CSRs and customer care administrative personnel through Web-based user interfaces that
provide a business view and workflows, rather than a highly-technical view of the system.
Additionally, ECMS facilitates easy system operations and maintenance by providing gui-
based monitoring tool.
This course informs the IT-operations team how to run and maintain the infrastructure of
ECMS. It discusses important maintenance features, such as alarm handling and server
logs, housekeeping as well as backup and recovery, thus enabling a smooth operation of
the customer care infrastructure.
Learning objectives
On completion of this course the participants will be able to:
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8 Describe the System Safety and Security
8.1 Explain the backup and recovery concept employed by the ECMS
8.2 Introduce security features
Target audience
The target audience for this course is:
System Engineer, Service Engineer, System Administrator, Customer Care Administrator
Prerequisites
Successful completion of the following courses:
ECMS Front Office Tasks for CS 6, LZU1089893
ECMS Back Office Tasks for CS 6, LZU1089894
Learning situation
This course is based on theoretical and practical instructor-led lessons given in both
classroom and in a technical environment using equipment and tools, which are accessed
remotely or via simulator.
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
Commercial in Confidence 18 www.ericsson.com/ourportfolio/services/learning-services
© Ericsson AB 2016
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Estimated Time
Day Topics in the course
(hours)
Introduction & Architecture of ECMS 3.0
1
Standard System Setup 3.0
Database Introduction 1.5
Ericsson AB
Global Services
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406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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© Ericsson AB 2016
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
Commercial in Confidence 20 www.ericsson.com/ourportfolio/services/learning-services
© Ericsson AB 2016
Charging Control Node (CCN) Operations for CS 16
LZU1082232 R1A
Description
The Charging Control Node (CCN) is a very relevant node in the Charging System solution.
This course informs students about the role of the CCN 5, with access to the node,
exercises and important explanations for who is interested to know, to configure and
understand the CCN 5.10.2. This course provides valuable information about the Charging
Control Node (CCN) in the Charging System 16.
Learning objectives
On completion of this course the participants will be able to:
Ericsson AB
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5.3 Monitor the error logging process
5.4 Retrieve data to support troubleshooting
6 Discuss the CCN System administration
6.1 Be aware of the CCN hardware and software configuration on TSP
6.2 Navigate the Node Management GUI
6.3 Identify maintenance procedures
6.4 Identify Recovery Services
Target audience
The target audience for this course is:
Service Planning Engineer, Service Design Engineer, Network Design Engineer, Network
Deployment Engineer, Service Deployment Engineer, System Technician, Service
Technician, System Engineer, Service Engineer, System Administrator, Application
Developer, Business Developer.
Prerequisites
Successful completion of the following courses:
GPRS System Survey, LZU108876
Telecom Server Platform (TSP) 6 Operation & Maintenance, LZU1087341
Charging Control Node (CCN) Overview for CS 16, LZU1082233
Learning situation
This course is based on theoretical and practical instructor-led lessons given in both
classroom and in a technical environment using equipment and tools.
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
Commercial in Confidence 22 www.ericsson.com/ourportfolio/services/learning-services
© Ericsson AB 2016
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
Commercial in Confidence 23 www.ericsson.com/ourportfolio/services/learning-services
© Ericsson AB 2016
Charging Control Node (CCN) Overview for CS 16
LZU1082233 R1A
Description
The Charging Control Node (CCN) is a very relevant node in the Charging System solution.
This course informs students about the role of the CCN, presents the CCN network context
including some selected traffic cases. It also introduces the CCN application for the CS 16
Solution.
Learning objectives
On completion of this course the participants will be able to:
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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Target audience
The target audience for this course is:
Service Planning Engineer, Service Design Engineer, Network Design Engineer, Network
Deployment Engineer, Service Deployment Engineer, System Technician, Service
Technician, System Engineer, Service Engineer, Field Technician, System Administrator,
Business Developer, Customer Care Administrator, Fundamentals
Prerequisites
Successful completion of the following courses:
Telecom Server Platform (TSP) 6.0 Overview, LZU1087339
Charging System (CS) 16 Overview, LZU1082235
Learning situation
This course is based on theoretical instructor-led lessons given in a classroom environment.
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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© Ericsson AB 2016
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Estimated Time
Day Topics in the course
(hours)
Describe the CCN Function and Architecture 2.0
Identify and describe the CCN Protocols 2.0
1
Identify and discuss some new and existing features 1.0
Describe the Statistics for the CCN 1.0
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Charging System (CS) 16 AIR Rating Management
LZU1082234 R1A
Description
This course enables participants to get a clear understanding of the ways to working with
the Rating Management Application (RMA) in the AIR node for the Charging System (CS)
16. With the new features and functionalities of CS 16 refill has become a very complex
process. The course is very beneficial to those who need to gain experience on AIR RMA
for smartly configuring and simulating various Rating Trees for Refill options and providing
online or offline promotions to end users.
This course explores voucherbased and voucherless refill configurations and the working of
basic refill tree, value refill tree, premium refill tree, optional refill tree, promotion tree,
account division tree, offline promotion and location aware refill tree. This course has a fine
blend of theory and practical sessions to enrich participants with skills of working with AIR
RMA for CS 16.
Learning objectives
On completion of this course the participants will be able to:
1 Introduce Account Information and Refill in Ericsson Charging System (CS) 16 and
the Ericsson Rating Engine
1.1 Describe the features and use of AIR RMA in CS 16
1.2 Explain the implementation of RMA Selection Trees
1.3 Discuss various AIR Refill Services
1.4 Understand the Refill Flow in AIR 4.0
1.5 Highlight use of common parameters in RMA
1.6 Examine how simulation tests RMA Selection Trees
2 RMA Configuration of Basic Account Refill Tree
2.1 Understand key RMA concepts for AIR execution
2.2 Demonstrate Voucher-based and Voucher-less refill tree configuration and
simulation testing
2.3 Discuss the purpose and application of Account Refill Tree
2.4 Examine the conditions and modifiers in the Account Refill Tree
2.5 Learn how to provide a special bonus to a subscriber
2.6 Configure an Account Refill Tree to provide special bonuses
3 RMA Configuration of Value Refill and Premium Refill Trees
3.1 Understand the purpose of Value Refill Tree
3.2 Examine the conditions and modifiers in the Value Refill Tree
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3.3 Learn how to set a temporary service class to a subscriber
3.4 Configure a Value Refill Tree
3.5 Describe the purpose of Premium Refill Tree
3.6 Examine the conditions and modifiers in the Premium Refill Tree
3.7 Learn how to configure a tree jump with set IDs
3.8 Configure a Premium Refill Tree
4 RMA Configuration of Online Promotion and Offline Promotion Trees
4.1 Understand the purpose of Promotion Tree
4.2 Validate promotions given to a subscriber
4.3 Understand logic of conditions and modifiers in Promotion Tree
4.4 Configure a Promotion tree
4.5 Understand the purpose of Offline Promotion Tree
4.6 Demonstrate modifiers and conditions in Offline Promotion
4.7 Configure an Option Tree
5 RMA Configurations of Account Division Tree
5.1 Describe the purpose of Account Division Tree
5.2 Discuss how to configure Dedicated Accounts with modifiers
5.3 Understand how to implement Timer Charging
5.4 Understand how DAs are used with Offer IDs
5.5 Configure modifiers to add values to other fields.
6 RMA Configuration of Option Refill Tree
6.1 Understand the purpose of Option Refill Tree
6.2 Discuss the use of modifiers to set available options
6.3 Configure an Option Refill Tree
7 RMA Configuration of Location Aware Refill Tree
7.1 Explain the purpose of Location Aware Refill Tree
7.2 Demonstrate use of the modifiers and conditions in LAR tree
7.3 Configure an Location Aware Refill Tree Configuration
8 Summary
Target audience
The target audience for this course is:
Service Deployment Engineer, Service Engineer, System Administrator, Business
Developer
Prerequisites
Successful completion of the following courses:
Charging System (CS) 16 Overview, LZU1082235
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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Duration and class size
The length of the course is 2 days and the maximum number of participants is 8.
Learning situation
This course is based on theoretical and practical instructor-led lessons given in both
classroom and in a technical environment using an AIR server with AVIM & RMA GUIs,
which can also be accessed remotely.
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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Charging System (CS) 16 Overview
LZU1082235 R1A
Description
Operator staff who will use the Charging System must be aware of the posssibilities and
features of the system.
This course provides the participants with a general technical knowledge of the Ericsson
Charging System (CS) 16. The course focuses on describing the features of Charging
System (CS) 16, its architecture and how traffic cases are handled. It also focuses on the
structure and function of this network with particular emphasis on all nodes involved and
new capabilities. The node platforms and interfaces are examined along with the service
features, both basic and optional.
The course prepares students for further study on specific nodes and applications so that
the Charging System can be utilised to its full potential.
Learning objectives
On completion of this course the participants will be able to:
1 Explain the nodes that comprise the Charging System (CS) 16 network with
particular emphasis on the CCN, SDP, AIR, ECMS, CS-NMT, AF, VS and OCC
functionality
1.1 Highlight the main benefits of Charging System (CS) 16 release
1.2 Describe the basic architecture and describe the functions of all the nodes in
Charging System (CS) 16
1.3 Explain the important interactions between the nodes of Charging System (CS) 16
1.4 Describe important traffic case examples
2 Explain Subscription, Account and Service Levels in CS 16
2.1 Understand subscription types and account types
2.2 Explain the concept of Service Class in Charging System (CS) 16 and highlight its
flexibility
2.3 Describe the concept of Account Lifecycle and Service Levels
2.4 Highlight account refills and adjustments
2.5 Describe Charging Management using Selection Trees
2.6 Explain modes of Subscriber Communication
3 Highlight and explore the existing and new functionalities and improved features
introduced in Charging System (CS) 16
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3.1 List the basic and optional features of Charging System (CS) 16
3.2 Describe the features that are newly introduced and/or that are carried forward to
Charging System (CS) 16 from previous CS 6.0 releases
3.3 Highlight relevant use cases of new features in Charging System (CS) 16
4 Define the purpose of the various interfaces and protocols used in CS 16
architecture
4.1 List and describe the Charging System Integration Points such as charging
interfaces, user communication interfaces, provisioning interfaces and historical data
access interfaces
Target audience
The target audience for this course is:
Service Planning Engineer, Service Design Engineer, Network Design Engineer, Network
Deployment Engineer, Service Deployment Engineer, System Technician, Service
Technician, System Engineer, Service Engineer, System Administrator, Application
Developer, Business Developer.
Prerequisites
Successful completion of the following courses:
There are no prerequisites for this course.
Learning situation
This course is based on theoretical instructor-led lessons given in a classroom environment.
Ericsson AB
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406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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© Ericsson AB 2016
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Ericsson AB
Global Services
SE-164 80 Stockholm
406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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Charging System (CS) 16 SDP Rating Management
LZU1082236 R1A
Description
Operators must charge their subscribers with clearity and transparency while ensuring there
is no revenue leakage. Charging System has been imbibed with new features and
functionalities making the charging process more flexible and customer centric. However
this process is highly technical and complex.
This course focuses on Charging System (CS) 16 SDP Rating Management process and
explores the use of dedicated accounts and usage accumulators, community charging,
subscriber segmentation, personalized offer management, offer driven rating, advanced
shared accounts, end-user notifications, dynamic service configurations, periodic account
management and yield optimization.
This practical course teaches participants to configure, simulate and activate selection
structures for realtime rating of all calls and sessions in the network.
Learning objectives
On completion of this course the participants will be able to:
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3 Explain and configure selection trees based on Community Charging feature
3.1 Describe the operation of the Community Charging Feature
3.2 List the main steps involved in setting up Community Charging
3.3 Recognize the impact of Community Charging in the Network
3.4 Explain the need for Number Normalization in Community Charging
3.5 Recognize the impact of Community Charging on the other tree structures
3.6 Explain how to configure a Number Normalization tree and a Community Charging
tree and how to use Community Charging in other tree structures
4 Explain and configure selection trees using Offer Management and Shared Accounts
and make use of the Subscriber Segmentation feature
4.1 Recognize how subscriber segmentation provides further personalization of
subscribers account from standard service class definition
4.2 List the main steps involved in provisioning Subscriber Segmentation and describe
the operation of the Service Offerings parameter and Account Group ID parameter
4.3 Create a tree structure using Service Offerings parameter
4.4 Recognize the use of Offer Management and explain the various types of Offers and
how they are configured in SMA and RMA
4.5 Explain Shared Account feature and thereby create Tree structures using Usage
Counters and Usage Thresholds
5 Explain the Offer Driven Rating feature and create rating trees using this feature
5.1 Understand the concept behind Offer Driven Rating feature
5.2 List the selection trees in implementing this feature
5.3 Explain and configure product associated DA
5.4 Create and execute Offer Driven Rating using SMA and RMA making use of DA
selection tree, rating tree and UC/UT.
5.5 Understand Product Fee concept in Offer Driven Rating
6 Enable USSD/SMS Notifications to the subscriber
6.1 Identify the USSD/SMS Notification capabilities
6.2 State when USSD/SMS Notifications can be sent
6.3 Recognize main conditions
6.4 Explain how to configure a USSD Text Message tree structure
6.5 Explain how to specify if messages have to be sent as USSD or SMS
7 Identify the policy control features and implement E2E use cases
7.1 Describe the purpose of Policy Control and its impact on Charging System.
7.2 Discuss Policy Control concepts, policy groups etc.
7.3 Highlight the PolicyRuleDetermination tree and how it can be triggered.
7.4 Examine the Esy, Sy and Gx interfaces used for Policy Control.
7.5 Demonstrate the configuration of Policy Definitions on SMA.
7.6 Recognize the impact of the PolicyRuleDetermination tree on RMA, and how to
configure it for each interface, ESy, Sy and Gx.
7.7 E2E traffic cases for Policy Management.
8 Explain and configure an Account Management structure
8.1 Understand the purpose of the Account Management Structure
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8.2 Describe how to implement DA/UA Auto-Provisioning at Subscriber Installation and
administration of DA/UA and offers at Service Class change
8.3 Configure a structure to charge for balance inquiries
8.4 Configure a structure to charge for subscriber initiated service class changes
8.5 Configure a structure to charge for subscriber initiated Family and Friends
administration
8.6 Configure how to set data limit for Mobile Broadband Charging
9 Recognize how Periodic Account Management (PAM) strengthens the advantage to
manage all accounts in Charging System in the convergence scenario
9.1 Recognize how Periodic Account Management (PAM) strengthens the advantage to
manage all accounts in Charging System in the convergence scenario
9.2 Recognize several use cases of PAM feature
9.3 Describe how PAM is configured in both SMA and RMA
9.4 Create tree structures to implement Carry over using Composite DA, Time Limited
and Amount Limited Carry over and Offer with PAM
10 Explain and configure Statistic and Dynamic Service Configuration structures
10.1 Explain the advantage of having a Statistic Structure
10.2 Configuration of Statistic structure
10.3 Understand the dynamic service configuration capability
10.4 Dynamic service configuration using the Service Detail Determination tree structure.
11 Explain the Business Configuration Consolidation and Distribution feature and how to
use it
11.1 Description of Business Configuration Consolidation(BCC) and Business
Configuration Distribution (BCD)
11.2 Examples of how Business Configuration Consolidation is used
11.3 Highlight and implement configuration examples
12 Identify the benefits of Yield Optimization by configuring Rating Trees (Optional
Chapter)
12.1 Describe Yield Optimization and understand the interaction with other functions,
concepts and discount data
12.2 Configuration of Yield Optimization in SMA
12.3 Configuration of Yield Optimization in RMA
12.4 Gain knowledge on common use cases
Target audience
The target audience for this course is:
Service Deployment Engineer, Business Developer
Prerequisites
Successful completion of the following courses:
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Charging System (CS) 16 Overview, LZU1082235
Learning situation
This course is based on theoretical and practical instructor-led lessons given in both
classroom and in a technical environment using an SDP with SMA and RMA GUIs, which
can also be accessed remotely.
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
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Chapter 8 Account Management 1.0
Exercise on Account Management 1.0
Chapter 9 Periodic Account Management 1.0
Exercise on Periodic Account Management
1.0
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Charging System (CS) 16 System Administration
LZU1082237 R1A
Description
Operators must ensure that their Charging System (CS) 16 is running as efficiently as
possible and that there is no network downtime.
The course covers routines to operate & maintain the Charging System (CS). The training is
mainly focused on SDP server, VS Server and AIR server. The participants will be guided
on the procedures to complete daily routine tasks on the servers to ensure the smooth
running of the Charging System (CS). They will also learn the procedure to perform system
monitoring, backup and recovery tasks and also get basic troubleshooting guidelines on the
servers to deliver the best service possible to customers.
Learning objectives
On completion of this course the participants will be able to:
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4.6 Explain Gy signaling in CS
4.7 List the impact of the Gx features
4.8 Determine the usage of ESy and 3GPP Sy for data charging in CS
4.9 Perform Service Configuration in CS
4.10 Underline Examples of Traffic Cases
5 Describe the purpose of Diameter Manager and its usage
5.1 Explain the purpose of Diameter Manager related to CIP and DCIP protocols
5.2 Describe the Stack configuration
5.3 Configure Route in Diameter Manager
5.4 Configure Stack in Diameter Manager
6 Describe the SDP Architecture and perform System Admin, Monitoring and
Maintenance Tasks
6.1 Explain SDP in overview level
6.2 Check the SDP external interfaces
6.3 List the software features in SDP
6.4 Check SDP directory structure
6.5 Explain SDP FDS Components and their functions
6.6 Underline the Geographical redundancy in SDP
6.7 Perform various tasks on System Admin menu
6.8 Execute Admin jobs on SDP
6.9 Perform System Monitoring on SDP
6.10 Execute Backup and Recovery Jobs in SDP
6.11 Underline the Usage of the SDP Snapshot Tool
6.12 Perform daily, weekly and monthly maintenance tasks on SDP
7 Describe the VS Architecture and perform System Admin, Monitoring and
Maintenance Tasks
7.1 Explain VS in an overview level
7.2 Determine Redundancy, failover and load sharing
7.3 Describe Geographical redundancy
7.4 Explain Voucher server routing
7.5 Underline the VS software and directory structure
7.6 Perform admin jobs on VS
7.7 Execute System Monitoring jobs on VS
7.8 Execute VS Backup and Recovery
7.9 Perform daily, weekly and monthly maintenance tasks on VS
8 Describe the AIR Architecture and perform System Admin, Monitoring and
Maintenance Tasks
8.1 Explain AIR Overview
8.2 Underline Administration functions
8.3 Cite examples of IVR Refill, USSD Refill and Batch Refill
8.4 Explain AIR software, FDS architecture and components
8.5 Underline the AIR directory structure
8.6 Explain the usage of AVIM
8.7 Determine the usage of batch files in AIR
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8.8 Perform administration jobs on AIR
8.9 Explain System Monitoring jobs on AIR
8.10 Execute AIR Backup and Recovery
8.11 Perform daily, weekly and monthly maintenance tasks on AIR
9 Describe how the Account Finder manages its information
9.1 Underline the AF in an overview level
9.2 Describe Traffic and Administrative Functions
9.3 Explain Standard and High capacity for AF
9.4 Describe the AF Interfaces
9.5 Underline the AF Redundancy
9.6 Explain the AF zone file
9.7 Underline the MSISDN prefix lookup
10 Describe on overview level the SDP Dimensioning principles
10.1 Review the definitions used during the Dimensioning procedure
10.2 Identify the supported Hardware considered during Dimensioning process
10.3 Gain knowledge on overview level over the Dimensioning Procedure
10.4 Review Capacity calculation examples
Target audience
The target audience for this course is:
System Technician, Service Technician, System Engineer, Service Engineer, System
Administrator
Prerequisites
Successful completion of the following courses:
Charging System (CS) 16 Overview, LZU1082235 and UNIX Fundamentals, LZU1420260
Learning situation
This learning product combines instructor-led training (ILT) with task-oriented based
exercises on the SDP Server, AIR Server, Voucher Server and Account Finder. Access to
SDP, VS and AIR/AF is required for delivery of this course either in a test environment or at
an operator site.
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Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
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OCC Configuration and Surveillance for CS 16
LZU1082238 R1A
Description
Effectively utilising Online Charging Control allows operators to introduce new services and
revenue streams without delay. New and exciting business opportunities can be integrated
into existing network infrastructure, using the OCC node as a single point for charging data.
This course introduces the fundamentals of Online Charging Control, where it sits in the
network, the GUI, the configuration and surveillance of the OCC Component in terms of
theory and practicals.
Learning objectives
On completion of this course the participants will be able to:
Target audience
The target audience for this course is:
Service Planning Engineer, Service Design Engineer, Network Design Engineer, System
Technician, Service Technician, System Engineer, Service Engineer, Field Technician
Prerequisites
Successful completion of the following courses:
The participants should be familiar with Charging System (CS) 16 Overview, LZU1082235
and Linux and UNIX Fundamentals, LZU1420260
Learning situation
This course is based on theoretical and practical instructor-led lessons given in both
classroom and in a technical environment using equipment and tools, which are accessed
remotely.
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Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Estimated
Day Topics in the course
Time (hours)
Exercises 2.0
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VXML IVR for CS16 Application Operations and
Maintenance
LZU1082299 R1A
Description
This course provides the participants with an in-depth description of the functionality and
architecture of the VXML-IVR for CS 16 application.
Learning objectives
On completion of this course the participants will be able to:
1 Explain an overview level of the VXML-IVR in relation to the other network elements
in the Charging System
1.1 Discuss the Position of IVR in the Ericsson Charging System
1.2 Define the Types of IVR and Comparison with VXML IVR
1.3 Describe the functionality and purpose of the VXML IVR, and the key benefits of
VXML-IVR over previous IVR’s
1.4 Locate the main components and sub-components which make up the VXML IVR
1.5 Describe various Topologies Associated with VXML IVR
1.6 Describe the hardware and software requirements of the VXML IVR
1.7 Discuss HP Contribution to VXML IVR and Support flow
2 Discuss the architectural and functional aspects of OCMP
2.1 Discuss the ISUP message flow
2.2 Discuss the SIP message flow
2.3 Explain the architecture of the OCMP
2.4 Determine the use of BASE and BRE GUI, and service definition
3 Explain the Concept, the Mechanisms and the Architecture of the Call Flow
application
3.1 Discuss the call flow from MSC to CS via IVR
3.2 Describe the concept of Core application and services it provides to VXML-IVR
3.3 Discuss the creation of Different Workflow and Configuration IDs, and their
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association with Presentation ID
3.4 Explain the working of Workflow Editor
4 Explore the configuration for AIR & IVR integration
4.1 Identify Configuration files involved in AIR and IVR integration
4.2 Determine UCIPs and their versions
5 Describe the purpose and architecture of the Alarm Manager & Statistics Manager
within the VXML-IVR application
5.1 Recognize the process of Alarm Handling with the help of configuration files and
related components
5.2 Define Statistics Manager and its components
5.3 Discuss the concept of different types of report along with configuration
6 VXML IVR Operation and Maintenance
6.1 Discuss the creation of Directory Structure
6.2 Illustrate Backup and Restoration
6.3 Execute with VIVR-MAIN Script
6.4 Discuss troubleshooting concepts for CFA such as tracing and logging
6.5 State Operation and Maintenance concepts for OCMP
7 Outline the various functional modules within IVR application
7.1 Describe Key features of each module
7.2 Execute parameter modifications to various VXML-IVR Functional Modules
8 Explain the purpose of the Configuration Manager and Security GUI
8.1 Discuss the main components and processes of the Configuration Manager
8.2 Execute Configuration Access and Security GUI.
9 Explain License Management
9.1 Discuss License Management concepts
9.2 Discuss on activation of new standard optional features through License Manager
and Feature Manager
10 Describe the customization scope of the VXML-IVR application
10.1 Discuss the VXML basics and control flow within VXML documents
10.2 Identify edit and deploy static VXML files
10.3 Describe static VXML Editor and performing Editing operations on VXML files with
help of SVE GUI.
Target audience
The target audience for this course is:
System Technician, Service Technician, Service Engineer, System Administrator
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Prerequisites
Successful completion of the following courses:
The participants should be familiar with Linux and Unix Fundamentals, LZU1420260
Learning situation
This course is based on theoretical and practical instructor- led lessons given in a
classroom environment.
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
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406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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Ericsson AB
Global Services
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406/03819-FAP 130 506 Uae Rev: A Telephone: +46 10 719 0000
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TSP 7 Operation and Maintenance
LZU1089924 R1A
Description
This course provides participants with the skills and knowledge to configure and manage
the TSP 7 release. It explores the elements involved in the operation, administration and
maintenance of the TSP 7. These include the areas of fault management, configuration
management, performance and security management on the TSP 7. Each operation and
maintenance task is complemented by practical exercises on a real TSP 7 node. User
interfaces for O&M purposes are also covered. Participants will complete practical
configuration and management exercises using on-line documentation, TSP CLI and the
TSP Node Management (NM) Toolbox.
Learning objectives
On completion of this course the participants will be able to:
Target audience
The target audience for this course is:
Network Deployment Engineer, Service Deployment Engineer, System Technician, Service
Technician, System Engineer, Service Engineer, Field Technician, System Administrator
Prerequisites
TSP 7 Overview (LZU1089925)
Fundamental knowledge of UNIX/Linux based system.
The participant should be familiar with Linux, TCP/IP and SS7.
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Learning situation
This course is based on theoretical and practical instructor-led lessons given in both
classroom and in a technical environment using equipment and tools, which are accessed
remotely.
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Day Topics in the course Estimated
Time (hours)
1 TSP O&M Concept 2.0
Fault Management 1.5
Backup & Restoration 1.5
Backup & Restoration (cont.) 1.0
2 System Upgrade & Inventory 1.5
Virtual IP 2.0
SS7 Management 1.0
SS7 Management (cont.) 1.5
3 Configuration Management 2.0
Geographical Network Redundancy 2.0
Geographical Network Redundancy (cont.) 2.0
4 DBN Disk Log 1.0
Performance Management 1.0
Hardware Equipment Management 1.0
File Transfer Utility 1.0
Diameter Base Protocol 1.0
File System 0.5
O&M Features in BSP Configurations 0.5
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TSP 7 Overview
LZU1089925 R1A
Description
This course serves as a general introduction to Ericsson Telecom Server Platform 7 (TSP 7)
and its applications.
Learning objectives
On completion of this course the participants will be able to:
Target audience
The target audience for this course is:
Service Planning Engineer, Service Design Engineer, Network Design Engineer, Network
Deployment Engineer, Service Deployment Engineer, System Technician, Service
Technician, System Engineer, Service Engineer, Field Technician, System Administrator,
Application Developer, Business Developer
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Prerequisites
The participants should be familiar with basic knowledge about telecommunications and
data communications.
Learning situation
This course is based on theoretical instructor-led lessons given in a classroom environment.
Time schedule
The time required always depends on the knowledge of the attending participants and the
hours stated below can be used as estimate.
Day Topics in the course Estimated
Time (hours)
1 Introduction 1.0
Applications on TSP 1.0
TSP Hardware 1.0
BSP Hardware 0.5
Software architecture 1.5
Interfaces and Protocols 0.5
Node Management 0.5
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