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CONSTRUCTION
QUALITY
MANAGEMENT
SODE-NCP28
You have been selected as a project manager for a
prestigious high rise building Mumbai which will be housing
very rich personalities from industry and film world. Your
company management has asked you to formalize Quality
Management System (QMS) for interior finishes, Plumbing and
prevention of ram water seepage so that the overall quality
standard and image of company is raised.
SUHAIB JUWALE
QUALITY - It’s MEANING IN CIVIL WORK PROJECTS
Quality is a norm, sticking to which produces a good product which fulfills all the
requirements and standards. As such, civil work is a multi faced activity and it
necessary that all the engineers concerned with construction industry should be
quality viz the quality desired with the increased competition, timely completion and
sound construction. The management has to have an actual role in the process of
Quality Management refers to all plans, process and activities that are developed to
project. The quality management system concept focuses attention on the following
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Quality management encompasses various project phases of planning
organization all and manpower aspects of construction. The result QMS matrix is
Managerial
Organizational
Manpower
Quality control refers to the technical process that gather, examine, analysis and
inspection etc.
iii. Appraising failures to these standards and acting when standard are not
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The detailed steps in the procedure depend upon the scope and type of
work and owners policy decision.
Quality
Management
System
Technical Technical
Organizational Organizational
Manpower Manpower
Determine Performance
Standards of a facility
Formalize Specification
Introduction
structures. Its growing use in modern complex and large projects including river
valley projects merits the closest attention of designers and constructors in order to
achieve durability and design level serviceability over the life span of the structure
with minimum maintenance and repairs. The need for quality management system
The quality of construction depends upon right materials used, the correct methods
attempts to ensure just that much. The means of quality control are tests, inspection
supervision and analysis of date etc. quality test are conducted in laboratories and
inspection and supervision are carried out on the site and the date analysis in done
by experts in office.
Specification
The project authorities prepare the process of working out specification of various
facilities where concrete will be used. However, the standards and specifications for
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concrete and its various ingredients are Universally standardized and they are
admixtures and various aspects of concerning its placement & final acceptance
Sr. IS Title
No. No.
2. IS 269 Specification for ordinary and low heat port land cement
9. IS 2502 Code of practice for bending and fixing of bars for concrete
reinforcement
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Coarse Aggregate
Stone:- This shall be crushed or broken from hard stone obtained from approved
quarry. It shall, be hard strong dense and durable, clean and fee from soft friable,
thin, flat elongated dirt and any other foreign matter. However, the total amount of
deleterious substances such as coal, lignite, clay lumps, soft fragments, foreign
materials and other deleterious materials in the stone aggregate shall not exceed
5% of its weight.
Gravel:- In can either be river bed shingle or pit gravel. It shall be sound, hard, clean,
suitably graded in size with or without some broken fragments. This shall be free from
flat particles of shale, powered clay, slit, loam and other impurities, however pit
Brick: It shall be obtained by breaking well burnt or over burnt dense brick bats. It
shall be homogenous in texture, roughly cubical in shape, clean and free from dirt or
Stacking: When stack piling, the aggregate shall not form pyramids resulting in
nominal sizes of coarse aggregates in regular stacks of height not exceeding 150
cm.
c. Surface moisture
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Measurement The aggregates shall be measured in stacks and paid for after making
nominal size 40mm and above. In respect of aggregates of sizes below 40mm, no
concrete, as specified.
Transportation of Concrete
Concrete from the mixer should be transported to the point where it has to be
Attempts have been made to limit the time to time between mixing and
compaction within the forms. The specifications however permit a maximum of two
hours between the introduction of mixing water to the cement and aggregates,
and the discharge if the concrete is transported in a truck mixer or agitator. In the
absence of an agitator, this figure is reduced to one hour only. All these however
presume that the temperature of concrete when deposited is not less than 5 C or
more than 32 C. it has now been established that delays in placing concrete after
the so-called strengths provided the concrete retains adequate to allow full
compaction.
(ii) Concrete delivery at the point of placing should be uniform and of proper
consistency
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The prevention of segregation is the most important consideration in handling and
of widely differing particle sizes and specific gravities is subjected to internal and
external forces during transpiration and placing tending to separate the dissimilar
constituents.
Segregation can be prevented by ensuing that the direction of fall during the
larger aggregate is thrown to the far side of the container being charged and the
The plant required for transporting the concrete varies according to the size of the
job and the level at which the concrete is to be placed. The principal methods of
i) Barrows
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SQC
Q. C. Functions in Concrete
ii. Concrete mix proportioning or concrete mix design to attain the required
strength specifications.
iv. Acceptance.
The responsibility of all the four functions is shared by contractor, the department or
client and the quality control staff. The functions are discharged through an intricate
prescribed manner.
organizing charts focusing on the interface between all persons and parties in
concrete construction.
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vi. Providing the necessary resources physical, financial and personnel as and
when required.
qualified to perform, supervise and verify the work assigned to him. Clients and
authorize direct their efforts mainly to the audit function whereby they make certain
that the intended quality is in all respects obtained and well documented. Where a
may be for the day to day control and monitoring of acceptance procedures.
quality rather than inspection of quality. It believes that quality starts from design
everyone involved in the construction process. For this purpose it integrates the
quality control processes and quality assurance program into one unified plan of
action.
Tests
Tests are used to determine the various properties of the materials, which help in
their selection as well as for ascertaining the quality of final product. The test results
are compared with the prescribed standards and specification and judgments are
qualified and trained personnel for testing work and properly equipped laboratories
are necessary.
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What to test
The manufactured goods such as cement and steel carry their suppliers warrantee
but this does not mean that they are not to be tested. In case of materials like
aggregate and water the properties may vary widely over time and space and
The raw materials are processed to obtain the final product. The processing need to
be tested and supervised carefully. Some intermediate process may not be having
tests and they cannot be tested and the inadequacies if any can be known only
when the final product is tested. In such situation the testing of final product is
important.
i. Conformity to Specification
The data analysis and interpretation becomes meaningful only if observations are
adequate and frequencies are numerous in relation to the volume and importance
of work.
All tests prescribed under ASTM, BS and IS for judging various quality parameters of
cement aggregates water and admixtures and the final concrete are presented in
table 1 and 2 The frequencies of tests and samples required are shown in table 3
and 4
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TABLE 1
TESTS
1. Setting Time
2. Soundness
3. Strength
5. Chemical Composition
6. Specific gravity
7. Heat evolution
8. Water retention
9. False set
10. Adulteration
1. Petrography examination
4. Specific gravity
6. Chemical stability
8. Abrasion resistance
9. Crushing
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C. TESTS FOR WATER FOR CONCRETE MAKING (Test for impurities)
1. Organic
2. Inorganic
4. Chlorides
5. Suspended matter
7. Sea water
8. Sugar
2. Proportioning
3. Mixing
Air content
Cement Content
Yield
4. Transporting
Moisture Content
Segregation
Setting time
5. Placing (Workability)
Slump test
Flow test
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Ball penetration test
6. Compaction
Compaction factor
Bleeding
FieldLaboratory
7. Bond strength
Longitudinal
Flexural
Torsion
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G. TESTS FOR PHYSICAL PROPERTIES ON CONCRETE
1. Durability test
4. Permeability test
TABLE-2
Tests Conducted on Concrete and its Ingredients (As per IS: 2386-1963)
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Crushin Abrasi
Chemical
g Rock Building Volume on
8 Compositio
Strengt sand Charge Resist
n
h ance
Deleterio
Particle us Durabili Durab
9
Shape Substanc ty ility
e
Patrograph
ic
10
examinatio
n
Unit
11 Unit Weight
Weight
Water Water
12 Absorpt Absorptio
ion n
Mica
13 Conten
t
TABLE 3
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aggregate (Hot place
method)
Surface moisture
content in line
7 Once a week Once a for Night
aggregate (Laboratory
method)
Bulking of fine One per shift per stock
8
aggregates pile
Specific gravity and
water absorption for
9 One a week
aggregate’s up to 10
mm size)
Specific gravity and
water absorption for
10 Once a week Once a for night
aggregates above 10
mm size)
Slump of cement One per every two hours
11 One a for night
concrete working per mixer
Slump of cement One per every two hours One per every two hours
12
concrete working per mixer working per mixer
i) One per mixer i) One per mixer per
per week mouth
Density and air
ii) Additional if ii) Additional if
13 contents of fresh
source of source of
concrete
aggregate is aggregate is
changed changed
Compressive strength As directed by design As directed by design
14
of drilled cores office office
Laboratory One per month for
Nil
Permeability every mix proportion
15
a) Moulded Specimen One per month per 3m
Nil
b) Drilled Core depth
One hole at 20m,
distance per working
16 In-situ permeability
season for full depth
duly staggered
TABLE 4
Weight of
Sr No. Purpose of test Material sample Remarks
required
About 100 kg of the
samples shall be per served
1 Adulteration of Cement 1
in air light container in case
of doubt about it quality
Tests on aggregate Coarse 100
2
such as particle size, Aggregates
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flakiness index, surface
moisture, bulking Fine 40
specific gravity and aggregates
water absorption
Cement
Complete mix design Coarse
3
of concrete/mortar aggregate
Surkhi Lime
Details of Tests
The detail information on the tests for measuring various characteristics types of test,
Sr.
Item Table
No.
1 Cement 5
2 Aggregate 6
3 Water 7
4 Admixtures 8
TABLE 5
Significanc
Test
Sr Type of Parameter e/
Specimen/Apparat Remarks ASTM BS IS
No Test Derived Applicatio
us
n
Time
Quality Different Type
available
Setting Vicat apparatus or control on of needles for C191 4550
1 for 4031
Time Gull more needle cement initial and C266 (3)
concrete
supplied final setting
forming
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Presence
Checks for
Le Chattier, Part Expansion of excess
development 4550
2 Soundness and Autoclave test in gypsum, C-15 4031
of serve (3)
methods dimensions lime or
cracks
magnesia
Strength of Loss of C190
Briquettes and Load per 4550
3 Strength cement strength due C109 4031
cubes unit area (3)
used to storage C917
Specific Uniformity
Fitness and Air permeability or Rate of gain 4550
4 surface in quality C114 4031
Grading photo electric in strength (3)
area of cement
Percent of
Chemical various
Quality of Classification 4550
5 Compositio Chemical Analysis cement C114 4032
cement of cement (3)
n constituent
s
Weight per Uniformity 4031
Specificati 4550
6 Le Chattier flask unit in cement C118
on Gravity (3)
volume supplied
Mass 269
connectin
Calories of Simple
Heat Heat of solution g cold 4550
7 heat Laboratory
evolution method weather (3)
evolved Test
concernin
g
Mortar made with Percent of
Water Masonry Workability of
8 cement in standard water C91
retention cement mortar mix
manner suction
False
Depth of Rate of
setting,
9 False set Vicat’s Apparatus penetratio setting of C359
premature,
n cement
stiffening
TABLE 6
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and
classificatio
n
Mix design
calculation
Specific Batting C127
4 of ensure 812(2) 2386(I)
Gravity method C128
uniform
supply
C70
Absorption Quality
Drying Min. Percent of C127 2386
5 and Surface control of 812 (4)
Method water C128 *vii)
moisture concrete
C566
Strength
and C27
durability of Max. expansion C289
Chemical all structures Chemical of motor bar. Not C586
6
Stability To delete Analysis reactive with C88
harmful cement alkalies C117
inorganic C40
compounds
Decides the
Max. expansion
Resistance to porosity Icing and C290,
of motor bar Not
7 freeze and structures deciding C291,
reactive with
thaw subject to test C682
cement
weathering
Index of
agg. quality
Abrasion Soundness Mechanic 2396(iv
8 Max. percent loss C131 812(3)
resistance and al Test )
crushing
value
Index to
agg.
Quality Std. Load
Crushing 812 (3) 2396
9 Soundness applied Minimum value
Strength 882 (iv)
and test
crushing
value
Index to
impact
Std.
value 2396(iv
10 Impact Value Impact Minimum Value 812 (3)
soundness )
load test
in
compassion
Influences Sampling
Sampling Max. & Min. D75
11 on test technique 812(I) 2430
aggregate samples C702
result s
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TABLE 7
Tests for Water for Concrete Making
(Tolerance Limit and Effect of Ingredients)
TABLE 8
Code of Practices for Admixtures and its influence
Sr.
Classification Purpose/Influences ASTM BS IS
No.
Improves durability to
freezing and thawing, C260 C233
Air entraining
1 surface scaling C226 C175 5075(2) 9103
admixture
Reduces segregation C595
and bleeding
Increases strength and
Water reducing slump of concrete
2 5075(1) 9103
admixture increase in drying
shrinkage
Retarding and setting
3 Retarding Agents time of concrete and 5075(1) 9103
grout
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To accelerate the
setting time and
Accelerating strength development
4 D98, D345 5075(1) 9103
Admixture early removal of forms
increase the drying
shrinkage
Fine particles combines
with Calcium
Hydroxide to form
3812,
5 Pozzolona comentitious C219, C618 3892
1344
properties, control
internal temperature in
mass concrete
Improve slump,
reduce, water
6 Workability agents comment ratio, C618 4887
facilitated, placing and
finishing
Reduce the capillary
Damp
flow of moisture
Proofing/Permeab
7 through concrete that 743 2645
ility reducing
is in contact with water
agent
or dampness.
To alter the properties
of grout for specific like
8 Grouting agents stabiles, foundation, C937
crack, fill joints, seal oil
walls etc.
To entrain gas form in
concrete before
9 Forming Agent hardening applied for C869, 796
grouting in post
tensioning
TABLE 9
Destructive Tests for Concrete Strength
Type
Sr. Parameter Significance/Applicati
Type of Test Specime ASTM BS IS
No. Measured on
n
Standard for
1881
making test 1199
(4)
1 specimen a Influences to test result C31
1881
Field b. 1199
(4)
Laboratory
Method of
1881
2 capping test Uniform loading in test C617 516
(4)
specimens
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Drilled core
Cube
and sawed 1881
3 and Field Application C42 1199
concrete (4)
Cylinder
specimen
C39,
Cube
Compressive Ultimate Strength in C513, 1881
4 and 516
Strength test failure load compression C873, (4)
Cylinder
C116
Flexural
strength test
1881
Ultimate C78,
a. Third point Beam Module of repute (4)
5 failure load C683, 516
loading
C293
b. Center Module of repute 1881
Ultimate
point Beam quality control
failure load
loading
Splitting Splitting Tensile strength of 1881
6. Cylinder C496 5816
strength load concrete (4)
Bond
Cubes Strength
Comparing Concrete
7 Bond Strength and between C234 2770
Mixes
Prisms steel and
concrete
TABLE 10
Paramete Applicatio
S Type
Type of r Paramete n/ Advantag Disadvan I
N Specime ASTM BS
Test measure r derived Significanc es tages S
o. n
d e
1 Rebound Test Degree Strength Testing of Payable Variable C805 4408
Hammer Specime of through concretruc simple in results (4)
Test n or in sills rebound calibratio tual operation only
concrete received n members quality of
surface
concrete
2 Penetratio Test Dimensio Testing Portable Variable Variable C803 4408
n Specime n of concrete simple in results only result (4)
n or in silu indentati stractual operation quality of only
concrete on surface quality of
concrete surface
of
concrete
3 Vibration Beams Resonant Quality Single Limited to C215 1881
Sonic test Cylinders frequenc control, specimen specially
Beams y of deteriora simple made Do --do--
a. Longit Cylinders elasticity tion of accurate specimen
udinal Beams --do— concrete and --do—
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b. Flexura Cylinders dynamic resproducti
l modules --do— y --do--
c. Torsion of
modules --do-- --do—
of
elasticity as above
in shear Poisson’s
ration
4 Ultrasonic Test Velocity Compres Laboratory Variability Special C597 4408
Pule cubes of pulse sive test, testing of preparati (5)
velocity concrete time through of concrete on
test members calibratio concrete strength required,
n in silu for can be Access to
strength measured two
opposite
faces of
member
is
required
5 Pull Out Pull Put Failure
Test Interest load
fracture
TABLE 11
Parameter
Sr.
Test Derived Significance or
No Types of test ASTM BS IS
Methods applications
.
Strength to
Strength of C666
Durability Freeze and withstand
1 concrete for C671
Test thaw cycles standard
special condition C672
cycles
Shrinkage Dimensions Relatives shrinkage
Wet and dry C157 1881 6441
2 and moisture measuremen in structural
process C827 (5) (11)
movement ts members
Dry abrasion
Abrasion Depth of Industrial flooring C944,
test
3 resistance abraded hydraulic channel C779, 9284
abrasion
test materials etc. C148
tools
Water Amount of
Permeability Water tank, fluid, 1881
4 absorption water C642 3085
test retaining (5)
method absorbed
Static
Strain
modules of Stress and Quality of 1881
5 measureme C469
elasticity and strain values concrete (5)
nts
Poisson’s
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ratio
Performance of
Alkali Mortar bar Elongation in
6 cement and C227
reactivity test method length
aggregate
Creep of Longitudinal
Performance of
7 concrete in compression Strain values C512
concrete structure
Compression method
Inspection
Inspection is the act of physical verification of the subject work on the site and under
normal day-to day working conditions. The inspection for quality is done by quality
control inspectors who are posted at al active sites and who should be persons at
deputy engineer and above levels. They are a member of the quality control team
3. Review the previous days “Daily QC” reports filed by the Field Quality Control
units and convey immediately to the concerned site in charge and any
4. Verify that the results of the tests received from labs have been duly attended
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5. Prepare daily report of inspection on the prescribed forms and send to seniors
in the department.
6. Check to ensure that QA manual for workers and supervisors are available at
hand at work stations that they are not in torn stage, that they are easily
specifications and related matters are available at site offices and are being
referred to.
8. Check that all equipment plants are in proper working condition and that
9. Investigate the case where the test results of input materials are satisfactory
but that of in process stage are not, or there is a discrepancy in test results
during in process and end product stage and find out the causes of mishap.
particularly.
Items to be Inspected
and admixture. The test results of these materials and their condition of storing
needs to be checked.
Inspection of form work, embedded parts, ladder and gangway plant and
machinery.
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Inspection of the end product.
Sr. IS Title
No. No.
2. IS 269 Specification for ordinary and low heat port land cement
9. IS 2502 Code of practice for bending and fixing of bars for concrete
reinforcement
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Supervision of Concreting
Supervision is the third aspect of QC along with testing and inspection. The
group. It is the task of the engineers in charge of construction that the contractors
and workers executing the job know the specifications, use the tested and certified
materials are fully skilled to do job they are engaged in and that tests are
Supervisors both from the side of contractors as well as the clients should be
conversant with above and know the techniques of supervision and of preferring
All resorts on QC activity eminating from laboratories, filed quality control units,
ASSURANCE OF QUALITY
1. PRELIMINARY
2. PROPORTIONING
i. Tests of aggregates
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ii. Proportioning of mix
v. Content
3. MATERIALS
testing
iii Cement
vi. Aggregates
4. STOCKPILING:
i. Water
ii. Admixture
v. Accessories
vi. Fixtures
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5. FORMWORK
preparation of surfaces.
6. FORMWORK
ii. Location
v. Inspection of openings
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the viewpoints of dry wet conditions of the coarse and the fine
aggregate.
periodically.
concerning.
concerning.
ix. Checking that concrete is placed and compacted before the expiry
construction joint.
xii. Ensuring that while concerning an old work, the surface is chipped,
cleaned with wire brush and wetted with a coat of cement slurry,
xiii. Ensuring that while connecting an old work, the surface is chipped,
cleaned with wire brush and wetted with a coat of cement slurry,
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10. EMBEDDED PARTS:
iii. Splicing
xii. Provision for protection against sun, rain, hot or cod weather
xiii. Adequate tools and men for compaction, finishing and curing
12 CONCRETING
i. Working Conditions
ii) Batching
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Check batching devices
iii) Mixing
amount of concrete.
d. Conveying
time limits.
a. Location
b. Forming or tooling
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a. Location preparation of surface
viii. Finishing of formed surfaces shallow surface layer of mortar water gain
c. Diary
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Limiting temperatures and times outdoor, air enclosure, materials,
repaid cooling.
v. Shotcrete.
vi. Terrazzo
vii. Stucco
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viii. Architectural Concrete
x. Painting
breakage.
consistency; finishing.
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operation of treme or bucket minimizing of wash; protection from
grouping, if specified.
The chart enclosed shows the persons for the organization of quality assurance and
their hierarchy.
ii. Monitoring and where appropriate, ensuring that the quality in the project
situation.
37 | P a g e
iii. Coordination and monitoring of reviews approvals, and tests as required by
iv. Stopping work and progress when quality concerns override other
various levels of vertical hierarchy of the project and making them available
to all concerned.
vi. Arranging training in Quality Control and Quality Assurance through expert
vii. Supervising the work of laboratories and Field Q. C. units, receiving test results
viii. Providing technical back stopping and interface with executing departments
performance.
the project organization, contractors and their staff and others concerned.
equipment.
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v. To promote quality circles in the project organization and contractors staff.
vi. To liaise with the other expert agencies in the subject and bring their inputs to
the project.
i. To ensure that the central laboratory and the Full QC Units carry out specified
laboratory tests and that test record sheets are filled in ad registers are
maintained.
ii. To ensure that sophisticated tests are got carried out in specialized and
expert laboratories
iii. To examine all test carried out at specified frequencies not variances if any
iv. To organize proper upkeep and account of the equipment and instruments.
vi. To maintain and progress charts, submit daily placement reports to higher
work.
Dy. E/ Inspector
Quality Control Inspector is the Project Authority contact with the job. Through the
inspection process he develops not only the knowledge of specific problems but a
mechanical equipment. The Inspector must be able to look upon and view critically
39 | P a g e
the particular phase of the project comprehend and interpret the contract plans
and specifications and prepare notices through his daily inspections that certain
phases of work are not begin done according to the quality required or when other
the higher authority for further action. The Guidelines for inspection have been given
in Chapters 2, 3 & 4.
ii. To suggest ways and means to improve the standards of work in case the test
iii. To organize proper upkeep and account and calibration of the equipment in
iv. To organize test procedures and to submit daily reports on the quality of works
to higher authorities.
works.
vi. To carry out at least a few of the important tests in a month personally so that
vii. To approve the instrumentation detailed plan showing the cable lengths etc.
viii. Periodically inspect the stores of the department and of contractors for
checking storage and issued procedures from the quality point of view and
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ix. To assess whether shuttering and centering and proper and whether steel is
provided as per drawing and design and should also check and advice
laboratory, core library the curing room, the store yard of destructively tested
samples etc.
ii. To ensure proper upkeep of records of all samples being tested in the
Research Officer.
v. To prepare monthly review of all the test results, and submit to the R. O.
the superiors.
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ii. To collect samples as per norms and frequency for testing the mortar
concrete etc.
rejected.
iv. To check mixing time and water cement ratio and mixing of air entraining
b) Sit in aggregates
d) Slump test
compaction test.
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CONCLUSION
organization design, objectives and resources, the project team, funding agencies,
actions to deal with deviations and all steps necessary for promoting quality
department.
vii. Training
warnings play an important role in the prevention of both internal and external
problems. The assurance is provided from objective evidence but the type of
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evidence but the type of evidence differs widely according to persons requiring the
It need not be emphasized that quality assurance is an essential prerequisite for all
construction projects. Over years the accent on quality has graduated progressively
control system includes testing of raw materials at selection and processing stage,
Quality assurance goes much beyond the introduction of quality manuals, auditing
for quality and computerized MIS for it. It includes building quality in the project
various parties to constriction becomes possible from the lowest to the top
management level.
warnings to trouble ahead. Such early warnings play an important role in the
prevention of both internal and external problems. The assurance is provided form
objective evidence but the type of evidence differs widely according to the person
44 | P a g e
Table 3.14
10 Shrinkage tester
11 Length compactor
12 Hot both
13 Vbee Consistometer
14 Table Vibrator
17 Le Chaterlier Mould
18 Hot Plate
19 Graduated Mould
20 Concrete Placing and finishing tools
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Crushing value apparatus for
24
aggregate
25 Stop watch
Standard hand tools and gauges for
26
metal work
27 Laboratory type concrete mixer
Bibliography
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