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Team Project
By
Dominica Anderson
Candice Brown
Sariah Robin 308004214
Email: dominica.anderson@my.open.uwi.edu
candice.brown@my.open.uwi.edu
sariah.robin@my.open.uwi.edu
Content to be considered
revised and remixed textbook by faculty and students at Brigham Young University. The
students have replaced the examples with those appropriate to instructional design, added video
interviews, and created interactive, mastery-check assessments (Downes, 2011). This method of
involves the act of outsourcing tasks to an undefined, large group of people or community i.e. the
crowd, through an open call (Li & Hongjuan, 2011). The Evolving Educators team have
identified key areas in Chapter 1 of the Project Management for Instructional Designers
(PM4ID) textbook to update or provide additional resources to add to this body of work. These
areas include an improved definition of project scope which includes key elements and factors
that influence project scope; project management skills for the 21st-century environment; and
recommended activities performed at project start-up, including the typical challenges at start-up
and the effects of performing these activities. The team also recommends a change to the
management as “the application of knowledge, skills, tools, and techniques to project activities to
acceptance criteria, within an agreed timescale and budget. A key factor that distinguishes
project management from just 'management' is that it has this final deliverable and a finite
professional needs a wide range of skills including technical skills, people management skills,
and good business awareness. Find out why planning is the building blocks of every project in
The process of directing and controlling a project from start to finish may be further divided into
1. Project initiation
An idea for a project will be carefully examined to determine whether or not it benefits
the organization (identify if the project can realistically be completed).
2. Project planning and design
A project plan, project charter and project scope is put in writing, outlining the work to be
performed (prioritization of project, budget and schedule, and resources needed).
3. Project execution
Resources' tasks are distributed and teams are informed of responsibilities.
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that as an online book that other media be used in the project management definition. This
includes the use of videos to help visual and auditory learners in understanding the key concepts
of what is project management and the role of client expectations in a project. The following
videos can be included in the e-book to assist students in getting a clearer definition of project
In the first video, the narrator clearly defines project management whilst giving an
overview of the process. This will assist the learners in understanding the need for planning a
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project as well as understanding the underlying factors that lead to project planning. The second
video not only defines project management but uses examples and nonexamples of project
management. He also informs the learners of the statistics behind the need for project
management and why projects fail. He also touches on the need for scope management and also
The core components of a project a listed so that the learners have a clear understanding
of what activities will take place in project management. The learners are also given a list of
industries/businesses that utilize project management so that they can get a picture of the wide
range of industries/businesses they can provide with this service. The phases of project
management were also included so that the learners could identify where project scope falls in
Learning objective: Analyze and evaluate the role of client expectations in a project.
One of the definitions of project success focuses on achieving client satisfaction. This
definition highlights the importance of the client as critical for both defining and achieving
project success. The client is an important project constituent and in most cases the most
important constituent. Darnall (1996) described actions for the project manager focused on
defining and meeting client expectations. Project success often includes meeting project goals
and specifications, and it also includes understanding and meeting the expectations of the client.
★ Respect
★ Communication
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★ Feedback
★ Honesty
★ Professionalism
★ Empathy
Project managers must take the role of client expectations thoughtfully by:
1. Educating the client from the beginning- the client needs to know more about what the
team does
2. Including the client on the project team to help create the charter, list of project
deliverables and defining the project scope. The client has an oversight role by getting
regular project reviews and reports from the project team. This is to allow buy-in of the
client and the client will give the project team insights that the client can offer about their
business.
Exercise
Look at the illustration in the figure below. Do you believe that the client’s expectations will
be met? Why or why not?
This learning objective was not adequately expounded upon. Some more information was
added to the role of client expectations and how the project team can accommodate the client
during the planning process of the project. The expectations of the client are also included as
project during one of its phases. The key takeaways were also amended to include information
about client expectations so as to improve the summary section of the chapter. An exercise was
also included so that the learner can use the new knowledge acquired to solve a simple problem
assess performance and progress against the established schedule, budget and objectives laid out
in the project management plan. This is often referred to as the project scope. Project scope is
typically defined by stakeholder and scope inputs including the project charter, scope of work,
The project scope includes requirements and deliverables which are defined by the work
breakdown structure and WBS Dictionary. Deliverables are outputs of the work performed to
achieve the product, service, or result. Requirements are the features and characteristic of the
★ project objectives,
★ deliverables,
★ product design and testing.
★ Goals
★ Tasks
★ Resources
★ Budget
★ Schedule
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Once these are included the project team then clarifies the limitations or parameters of the
project and clearly identifies any aspects that are not to be included. The project scope must
make clear to the stakeholders, senior management and team members involved, what product or
service will be delivered. Alongside this, the project scope should have a tangible objective for
the team that is undertaking the project. The purpose may be to create a better product, an
upgrade so that they can deliver a better product to their customers or create a new product.
In order to have a successful project, (delivered on time and on a budget) the overall
vision and work effort must first be fully defined i.e. broken down into small, manageable and
actionable parts. This infographic provides a practical overview of the definition process,
For this section of the e-book, two pieces of information could be included to assist
learners in their understanding of project scope. More information was added to the definition of
project scope to give the learners a better understanding of what project scope entails. An
infographic is also used to further define project scope and tie it in with the overarching
definition of project management. This infographic ties in with the previous learning objectives,
as well as touches base on what is project scope. The infographic can be used as a summary tool
so that students can visualize all that they have learned from the chapter.
Learning objectives
understanding of its advantages in various sectors. According to Dey (2016) in the next 15 years,
there will be a demand for more than 40 million project managers (Dey,2016). Project
management is regarded as a best practice and should be employed in all industries in order to
facilitate development. However, among the challenges with this profession is a tendency for
unqualified persons to adopt the role. (Ilmete, Pulmanis, Bruna 2011) As a result, there is need to
establish the role of the project manager and key competencies or skills.
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According to the Project Management Institute, the project manager is the individual
assigned by the institution or group which is conducting the project. (PMI, 2008) This
individual’s role is to manage all activities associated with a project. The project manager works
with the project sponsor to effectively manage the execution of a task. An example of a project is
presented below.
The correct answer would be the owner of the property. As outlined in the scenario the
owner of the property intends to pursue all of the project goals and in the process, he must;
procure all materials for construction and installation of fencing and lighting fixtures, identify
suitable security services and employ the services of an electrician and all additional labour
The project described above may appear to be a simple task to the layman, however
further analysis would demonstrate that the project manager will be accomplishing the following
additional tasks; leading a team, controlling a project, managing the costs of the human resources
involved, ensuring the quality of the services, identifying risks and managing risks as well as
In some cases, individuals forgo this challenge and instead adopt the services of a
contractor who would be responsible for carrying out all tasks. In such as case the owner being
the chief financier would become the project sponsor and the contractor employed to ensure all
tasks are completed would become the project manager. (McConnell, 2010). The table below
demonstrates the role of the project sponsor and the project manager.
Summary of the main responsibilities of the project sponsor and the project manager
Provides the money to pay for the project Creates the budget
May cancel the project if it is not achieving Is required to manage potential threats
Moreover, both roles are not limited to the responsibilities and roles listed above. In the
21st century, the project manager’s role is undisputed and various universities now offer courses
in this area. There are also organizations devoted to the profession. National Project manager
social sciences but rather this profession is pursued by individuals of various backgrounds who
1. Time Management
- Among the most important tasks of a project manager is scheduling. The manager must
be able to effectively arrange the execution of tasks in order to achieve the necessary
outline how tasks have been organized and the anticipated deliverables. (Westland 2013)
2. Resource Planning
This not only includes material resources but human resources. The project manager must
provide a guide related to how each task will be achieved and the resources necessary.
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This requires that the project manager becomes cognizant of the various skills of each
worker and best method of completing the assigned task. (Westland 2013)
- Additionally, the project manager must delegate responsible and equip each team
member with the competency to provide support if there is change or problems which
may or may not have been anticipated during the charter development. (Abeid 2015)
3. Risk Management
- Risks can be identified at the onset and a good project manager takes the necessary time
to evaluate each possibility and provide solutions. Moreover, when new problems emerge
the project manager should exhibit appropriate stress management and be equipped to
- In some cases, risks become opportunities, the project manager must be an optimist and
seek to transform all risks into strengths while maintaining the project goals outlined
4. Budgeting
- Among the risks noted in all projects is the possibility of changing costs. As noted early
among the responsibilities of the project manager is to establish the budget which may or
may not be approved by the sponsor depending on the soundness and the availability of
money to cover the project. In some cases, the project may exceed the budget and the
extent to which the project continues depends on the project manager. (Westland 2013)
- The project sponsor develops trust in the project manager when there is evidence of
software to make forecasts, collate and produce relevant accounting records. (Westland
2013)
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5. Team player
- In some cases, there is a need for multiple members of staff a good project manager
should be able to manage a team of persons. This requires team building skills, training
skills as all members of the team will be seeking to learn from the interaction.
Consequently, the project manager should be able to motivate and inspire staff to
complete all tasks as required by the project. This requires that the project manager
6. Flexible
- Problems emerge constantly during projects and this is not necessarily as a result of poor
planning but in some cases due to changing goals of the sponsor or a misunderstanding of
the business case. Project managers should be able to respond to changing needs of the
- Flexibility also requires good stress management as the project manager must be able to
respond to changing processes while maintain the goals and client/sponsor satisfaction.
7. Leadership
- This skill encompasses a variety of competencies outlined above. But it also refers to the
ability to motivate persons in pursuit of a specific task. (Cooper, 2016) This is critical in
may not be within the skill set of the project manager. (Abeid 2015)
- Leadership also requires empathy, enthusiasm and the ability to cope under pressure
regardless of the circumstances as all team members will be looking to the leader for
8. Negotiation
- This is a critical skill because it facilities solutions in difficult circumstances. This may
include compromise for all parties involved as a result it requires skill as participants may
become uneasy, or even volatile. The project manager, therefore, must be a problem
solver and again must demonstrate empathy and objectivity to ensure all parties welfare
9. Communication
- Among the most import skills because it can be misinterpreted and lost if not effectively
practiced. The project manager will be required to interact with various individuals
depending on the scope of the project. In some cases, stakeholders, will not be willing to
conform are support the project and so the project manager must effectively extend
- Moreover, the project manager is accountable for all task and so they are required to
document and file information on all process the throughout the duration of the project.
The following video summarizes the critical skills of a project manager in the 21st Century.
The writers of the book should be applauded for their ability to provide content in this
area. The information presented was accurate and provided valuable background on the
profession and practice of the discipline. However, there was a need for greater application of
concepts. With regard to the section - Key Skills of the Project Manager, the authors presented
clear and extensive definitions of the role of the project manager but failed to apply content to an
appropriate scenario. Therefore, in addition to a more succinct definition of the project manager
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a scenario was presented which provided the reader with the opportunity to practice critical
thinking.
Moreover, the concept of project manager was unnecessarily associated with an operation
manager. Although roles can be misconstrued an understanding of the operations managers’ role
is not relevant to a discussion in project management. A more vital stakeholder was presented
and contrasted with the project manager in the amended section. That is the project sponsor who
is senior to the project manager and has greater control of the operation of the project and in
The section related skills of the project manager were also expanded. In addition to the
discussion of key skills of the project manager PMP certification institutions were also listed in a
text box, although some were already presented in the first section, this was included for
reinforcement. A video summarizing the definition and skills of a project manager was
presented. This video was produced by the Project Management Institute and provides a clear
and appropriate summary of major concepts discussed in this section. The video activity includes
brief summary questions to test learning. Furthermore, this activity is in line with the apparent
effort to produce a ‘smart text’ as videos are presented throughout the book.
of the project management process. The strategies used included use of the thinking activities –
question and answer, application – use of examples, tables for improved understanding, and
Learning objectives:
A good project start-up is a critical factor in ensuring the success of a project and gives
the project manager a solid head start in achieving the project objectives. Failure to perform the
critical project start-up steps virtually assures project failure whether the project manager
chooses an informal or formal method to initiate the project. There are two formal methods for
initiating projects; The Project Charter (PMI’s PMBOK) and The Project Mandate (The
PRINCE2 Manual).
The Project Charter is “a document issued by the project initiator or sponsor that formally
authorizes the existence of a project, and provides the project manager with the authority to
Overall, there are six key activities that need to be taken to properly start a new project.
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Project Start-
up
Undertake a
Develop a Appoint the Set up project Perform a
feasibility
business case project team office phase review
study
phase
Develop a business case Why this project?
Undertake a feasibility study Is it feasible?
Establish project charter Who are possible partners in this project?
Appoint the project team What human resources are needed for the
project?
Set up project office What are the standards for governance and
4 Essential Steps On How to Kick Off A Project are described in the following five-minute video
Alternatively, The Project Mandate (PRINCE2) provides for more flexible content and
allows the startup process to focus on the initial information necessary and the minimum level of
organization and understandings required at the start of the project. The content and complexity
of the Project mandate is usually driven by the needs of the project and activities may include:
The activities of the PRINCE2 project startup process is described in the ten-minute video
below:
A notable strength of The Project Mandate approach to project initiation is that a Project Board is
established which provides oversight and support to ensure that the project is successfully
completed.
Critical challenges project managers face during project start-up include stakeholders not
being fully committed to the project; roles and responsibilities for the project activities are
ambiguous; implementing groups have weak management abilities and lack means for
McConnell (2010) suggest that in cases where project managers face the challenge of no
stakeholder support in the startup phase one method to persuade top management is to first
ensure that project offers an effective, feasible and cost-effective solution. Incorporate this data
in a proposal document that explains the reason, benefit, and concept of the project. If this is
During the activity of appointing the project team is critical to clearly define descriptions
of all jobs in the project; design a list of skills and knowledge required to match with the best
candidate on the team and include persons with leadership skills on the project team. McConnell
(2010) notes that this strategy will mitigate the challenges associated with human resources in
(2010), suggests developing a document (Project charter, Project Brief, or Project Definition)
that describes the project objectives, deliverables, authorizations and any other information that
explains what is to be done and by whom. It is important to meet with the customer in the initial
initiating the project, at minimum, the Project Executive or Sponsor and the scope must be
identified during project startup. The benefits of project startup process include:
It links a project to the work and to the strategic objectives of the organization.
In this short video the benefits project ignition has on the overall project is discussed and key
Key Takeaways
At minimum the Project executive or Sponsor and the scope must be identified during
project startup.
Only with a clearly defined scope and a suitably skilled team, can you ensure
success.
areas of project management knowledge as defined by the Project Management Institute. This
area is underdeveloped in the book, resulting in suggestions for content to be added. The
suggested information to be added will expose readers to other methods of project management
(PRINCE2), informal and formal start-up methods, as well as clarify the typical activities of the
project startup process. This information further supports readers in preparing for Project
Management Professional Certification and for practicing in the field. Information on the key
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challenges faced by project managers in this phase was missing. The suggestion to include this
information preparing the reader for difficulties they may encounter in the startup process and
equips them with suggestions to tackle real world problems in the project management field. The
benefits of including this phase in project management are emphasized in the third suggestion,
where key advantages are examined. A series of multimedia videos are incorporated into the area
References
Abeid, C. (2015) Six Essential Skills for Project Managers. Retrieved from
https://www.liquidplanner.com/blog/6-essential-skills-for-project-managers/ (Source:
Amado, M., Ashton, K., Ashton, S., Bostwick, J., Clements, G., Darnall, R., & Nisse, A. (2011).
Arnott, D. (2016) What is the Role of the Project Manager on an Agile Project? Retrieved from
https://www.frontrowagile.com/blog/posts/33-what-is-the-role-of-the-project-manager-
on-an-agile-project
http://www.corpedgroup.com/resources/pm/EffLeadTechniques.asp
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Darnall, R. W. (1996). The World's Greatest Project: One Project Team on the Path to Quality.
Dey, P. C. (2016) Increasing Demand for Project Managers Globally and its Impacts. Retrieved
from https://www.planningproapp.com/blog/increasing-demand-project-managers-
globally/
http://www.projectinsight.net/project-management-basics/basic-project-management-
phases
Ilmete, Z., Pulmanis, E., Bruna, S. (2011). The profession of project manager and its
Li, Z., & Hongjuan, Z. (2011, June). Research of crowdsourcing model based on case study. In
McConnell, E. (2010) Project Sponsor – The Role and Responsibilities. Retrieved from
http://www.mymanagementguide.com/project-sponsor-indentifying-project-sponsor-role-
and-responsibilities/
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McConnell, E. (2010). Managing Project Initiation Phase – A List of Critical Problems &
initiation-phase-a-list-of-the-most-frequent-project-initiation-problems/
Modi, R. (2016). How to Effectively Manage Client Expectations - Strategic Support for
http://www.strategyexpert.com/articles/managingclientexpectations
Project Management Institute (2008) A Guide to the Project Management Body of Knowledge
Project Management Institute (2004) A Guide to the Project Management Body of Knowledge
Project management Institute (2016). Who are Project Managers? Retrieved from
https://www.pmi.org/about/learn-about-pmi/who-are-project-managers
http://www.socialimpact.com/resource-center/downloads/IN6.pdf
http://pmstudent.com/wp-content/uploads/The-PRINCE2-Training-Manual.pdf
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Westland, J. (2013) Seven Critical skills for Project Managers. Retrieved from
http://projectmanager.com.au/7-critical-skills-for-project-managers/
https://www.apm.org.uk/resources/what-is-project-management/why-use-project-
management/
Wiley, D. (2006). Open source, openness, and higher education. Innovate: Journal of Online
Education, 3(1), 1.
Dominica Anderson
Suggestions for three areas for update/development; improving definition of project
scope which include key elements and factors that influence project scope; project
management skills for the 21st century environment; and recommended activities
performed at project start-up, including the typical challenges at start-up and the effects
Developed the submission to update one key area, the “Introduction to the Project
Management Knowledge Areas,” and justified the proposed change to the Project
Sariah Robin
➔ Letting each member focus on one subtopic from the chapter to work on
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➔ Updating the area 1.1 Project Management Defined and writing a proposal for why each
Candice Brown
● Provided suggestions for updates to the text. These ideas overlapped with others and thus
● Completed one subtopic of the amendments that is key skills of an effective project
manager.