HTFA-PRT-0056 FilmArray Torch LIS Interface Technical Note

FilmArray® Torch LIS Interface
FilmArray Torch LIS Interface Overview TECHNICAL

The FilmArray Torch is capable of interfacing with a laboratory information
system (LIS). FilmArray test results can be electronically transferred from a
::: NOTE
FilmArray Torch to an LIS (unidirectional communication). There are two
components of the FilmArray Torch LIS interface: the FilmArray® Link software
developed by BioFire Diagnostics and the driver software developed by the LIS
or middleware vendor. To set up the interface, FilmArray customers will need to
obtain the FilmArray Link software from BioFire Diagnostics and the appropriate
driver from their LIS or middleware provider.
The FilmArray Link software consists of the FilmArray Link Software v3.0 and
panel-specific FilmArray Link electronic report modules. The FilmArray Link
Software v3.0 is a plug-in to the FilmArray Torch Software v3.0.
The FilmArray Link Software v3.0 functions as follows:
 The software retrieves test result data from a configured FilmArray

database.
 The data is sent to the corresponding electronic report module, where

the data is formatted into an XML file (an electronic report).
 The software then sends the electronic report to the bioMérieux

Communication Interface (BCI) Link software.
 BCI Link transfers the electronic report to the LIS.

LIS and middleware vendors will need to provide drivers that are compatible with
the FilmArray Torch. Each driver must be able to collect, read, and parse XML
files, as well as to reformat the parsed data into a form that can be read by the
LIS. Documentation is available from BioFire Diagnostics to aid LIS and
middleware vendors during driver development and can be requested through
the company’s website.
Purpose of the Document

The purpose of this document is to provide 1) a description of the FilmArray
Torch LIS interface, 2) instructions for setting up and configuring the interface,
and 3) instructions for troubleshooting the FilmArray Link software.
FilmArray Torch LIS Interface Setup

The following sections provide instructions for setting up a FilmArray Torch LIS
interface.
NOTE: The FilmArray Link Software v3.0 transmits the electronic reports using
one of two data transfer methods: File Transfer Protocol (FTP) or shared folder
protocol. Drivers developed by LIS and middleware vendors will support one of
these data transfer methods. Determine which method is supported by the driver
and complete the appropriate instructions below to set up the interface.
BioFire Diagnostics recommends that the FilmArray Torch LIS interface
components are set up in the order outlined in these sections.
Technical NoteioFire
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FilmArray Torch LIS Interface Setup (FTP)
The following instructions describe how to set up the FilmArray Torch LIS
interface if the driver to be used supports FTP. Refer to the FilmArray Torch LIS
Interface Setup (Shared Folder Protocol) section if the driver supports the shared
folder protocol.
TECHNICAL
Set Up FilmArray Torch
::: NOTE
The following steps are performed by the customer (lab and IT personnel) to set
up the FilmArray Torch and to connect it to the network.
1. If required, perform a security review of the FilmArray Torch and make
any necessary modifications to the system (e.g., installing antivirus
software).
2. Set up the FilmArray Torch in the lab in the location to be used for
clinical testing if not already completed. Ensure the system is near a
network port.
3. Connect the system to the network via Ethernet cable.
Install and Configure FilmArray Link Software
The following steps are performed by the customer (lab and IT personnel) with
assistance from a Applications Specialist or Customer Support Representative if
desired.
1. Install the FilmArray Link Software v3.0 and the panel-specific electronic
report modules.
NOTE: Refer to the FilmArray Link Software v3.0 and panel-specific
electronic report module technical notes for installation instructions. The
FilmArray Link Software v3.0 must be installed before the electronic
report modules.
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2. Complete the following steps to configure the FilmArray Link Software
v3.0 for use with FTP.
a. Select the FilmArray Link option on the Settings screen.
TECHNICAL
::: NOTE
b. Select Options on the FilmArray Link screen.
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c. Select the Configuration option. The FTP Configuration screen is
displayed.
NOTE: Before displaying the FTP Configuration screen, the software
may prompt the user to enter administrative login credentials, as well
TECHNICAL
as the hostname or domain associated with the administrative user
account. Enter the hostname and credentials associated with the
LabAdmin administrative account. The default hostname is the
FilmArray Torch system base serial number, the administrative login
is “LabAdmin”, and the default password is “Lab_Admin”.
::: NOTE
NOTE: BioFire Diagnostics recommends that local IT personnel
change the default password of the LabAdmin account. Do not
delete or modify the groups associated with the LabAdmin account.
NOTE: The default hostname of the FilmArray Torch may have
changed. Contact local IT personnel for assistance if required.
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d. Create an FTP account by completing the following fields in the FTP
Configuration screen:
 Account name
 Login
 Password
TECHNICAL
 Confirm Password ::: NOTE
NOTE: The entries shown in the figure below are for illustrative
purposes and the customer needs to determine the account name
and login information. Spaces and special characters cannot be used
in any of these fields.
e. Select Save. The FTP account settings are saved and the FilmArray
Link Software v3.0 is configured.
Install and Configure Driver
The following steps are performed by the customer (lab personnel and LIS
specialist) with assistance from the LIS or middleware vendor, and an
Applications Specialist or Customer Support Representative if desired.
1. Install the driver in the test area of the LIS.
2. Configure the driver using the login and password for the FTP account
created in step 2.d. of the Install and Configure FilmArray Link Software
section (page 5).
3. Map the FilmArray test results from the XML files to the LIS. The panel-
specific electronic report module technical notes provide information to
help with the mapping process. BioFire Diagnostics can provide test files
that can be sent through the interface to verify the mapping without
running pouches and chemistry, if desired.
4. Validate the interface according to LIS or middleware vendor procedures
and internal lab procedures.
5. Install the driver in the production area of the LIS.
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FilmArray Torch LIS Interface Setup (Shared Folder Protocol)
The following instructions describe how to set up the FilmArray Torch LIS
interface if the LIS or middleware driver to be used supports the shared folder
protocol. Refer to the FilmArray Torch LIS Interface Setup (FTP) section if the
driver supports FTP.
TECHNICAL
Set Up FilmArray Torch
::: NOTE
The following steps are performed by the customer (lab and IT personnel) to set
up the FilmArray Torch and to connect the system to the network.
1. If required, perform a security review of the FilmArray Torch and make
any necessary modifications to the system (e.g., installing antivirus
software).
2. Set up the FilmArray Torch in the lab in the location to be used for
clinical testing if not already completed. Ensure the system is near a
network port.
3. Create a shared folder on a network which can be accessed by the
system and the LIS. This folder is where test results will be shared
between the system and the LIS. Ensure that none of the folder names in
the network path have spaces or special characters.
4. Connect the system to the network via Ethernet cable.
5. Add the system to the domain.
NOTE: The local FilmArray user account must be used to operate the
FilmArray Torch.
NOTE: This step must be completed from the administrative mode on
the FilmArray Torch. Refer to the Switch to Administrative Mode section
in this document for instructions about how to access the administrative
mode on the FilmArray Torch.
6. Map the system to the network drive on which the shared folder is
located. A domain user account will be required to complete the
mapping. The account must have read and write access to the shared
folder location.
NOTE: This step must be completed from the administrative mode on
the FilmArray Torch. Refer to the Switch to Administrative Mode section
in this document for instructions about how to access the administrative
mode on the FilmArray Torch.
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Install and Configure FilmArray Link Software
The following steps are performed by the customer (lab and IT personnel) with
assistance from an Applications Specialist or Customer Support Representative if
desired.
1. Install the FilmArray Link Software v3.0 and the panel-specific electronic TECHNICAL
report modules.
NOTE: Refer to the FilmArray Link Software v3.0 and panel-specific
::: NOTE
electronic report module technical notes for installation instructions. The
FilmArray Link Software v3.0 must be installed before the electronic
report modules.
2. Complete the following steps to configure the FilmArray Link Software
v3.0 for use with the shared folder protocol.
a. Select the FilmArray Link option on the Settings screen.
b. Select Options on the FilmArray Link screen.
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c. Select the Configuration option. The FTP Configuration screen is
displayed.
may prompt the user to enter administrative login credentials, as well
TECHNICAL
as the hostname or domain associated with the administrative user
account. Enter the hostname and credentials associated with the
LabAdmin administrative account. The default hostname is the
FilmArray Torch system base serial number, the administrative login
is “LabAdmin”, and the default password is “Lab_Admin”.
::: NOTE
NOTE: BioFire Diagnostics recommends that local IT personnel
change the default password of the LabAdmin account. Do not
delete or modify the groups associated with the LabAdmin account.
NOTE: The default hostname of the FilmArray Torch may have
changed. Contact local IT personnel for assistance if required.
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d. Select the Shared Folder option from the dropdown menu on the
FTP Configuration screen. The Shared Folder Configuration screen
is displayed.
TECHNICAL
::: NOTE
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e. Enter the complete network path for the shared folder in the Shared
Folder Path field.
NOTE: An example of a complete network path is
\\server\share\...\Results. Do NOT use the driver letter when
TECHNICAL
entering the path (e.g., do not enter G:\...\Results). These examples
are for illustrative purposes; the customer must determine the
network path.
NOTE: Spaces and special characters cannot be used in the shared
::: NOTE
folder path.
f. Enter the hostname or domain on which the shared folder is located
in the Hostname/Domain field.
g. Enter the credentials of the network user account that has access to
the shared folder in the Username and Password fields.
NOTE: The entries shown in the figure below are for illustrative
purposes and the customer needs to determine the appropriate
shared folder settings.
h. Select Save. The shared folder settings are saved and the FilmArray
Link Software v3.0 is configured.
Install and Configure Driver
The following steps are performed by the customer (lab personnel and LIS
specialist) with assistance from the LIS or middleware vendor and an
Applications Specialist or Customer Support Representative if desired.
1. Install the driver in the test area of the LIS.
2. Configure the LIS and driver to retrieve and process the XML files from
the shared folder.
NOTE: The LIS must be configured to remove the files from the shared
folder once the electronic reports have been retrieved.
3. Map the FilmArray test results from the XML files to the LIS. The panel-
specific electronic report module technical notes provide information to
help with the mapping process. BioFire Diagnostics can provide test files
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that can be sent through the interface to verify the mapping without
running pouches and chemistry, if desired.
4. Validate the interface according to LIS or middleware vendor procedures
and internal lab procedures.
5. Install the driver in the production area of the LIS. TECHNICAL
Troubleshooting ::: NOTE
The following sections describe how to troubleshoot the FilmArray Link Software
v3.0.
NOTE: Local IT personnel and LIS specialists can assist with troubleshooting.
Run Processing Troubleshooting

The user may encounter run processing issues with the FilmArray Link Software
v3.0 where electronic reports are not sent to the LIS. These issues could be due
to the automated run processing settings or they could be the result of errors in
the software.
Automated Run Processing
If electronic reports are not automatically being sent to the LIS, verify that the
Auto Process slider displays “Active” (see the figure below). Refer to the
FilmArray Link Software v3.0 technical note for instructions about how to start
and stop automated run processing. If run processing problems persist, refer to
the Run Transfer Errors section below.
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Run Transfer Errors
A run transfer error may occur if the FilmArray Link Software v3.0 fails to deliver
an electronic report to the LIS. Messages associated with run transfer errors are
displayed in the Event Viewer. The time associated with each run transfer error
event, the event type (Error), and the event details are shown. An example of a
run transfer error is shown in the figure below. TECHNICAL
::: NOTE
The run transfer error messages and possible solutions for resolving the errors
are described in the table below.
Run Transfer Error Message Possible Solution
An error occurred during run Ensure the power and Ethernet cables are
transfer for the pouch x and securely connected to the FilmArray Torch
sample y. Error sending system base and wall outlets.
message to BCI.
Reset the FilmArray Torch system base and
verify that the BCI Link status is Ok. If the
BCI Link status is Not Connected, Warning,
or Error, refer to the LIS Connection
Troubleshooting section below.
Attempt to manually resend the desired

run(s). Refer to the FilmArray Link Software
v3.0 technical note for instructions about
how to manually send a run.
Verify that there are two active networks in

the Network and Sharing Center. Refer to
the Verify Active Networks section below.
If the error persists, contact BioFire

Diagnostics Customer Support.
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Run Transfer Error Message Possible Solution
sample y. Electronic report system base and wall outlets.
module not found for pouch
type: [panel name and Ensure that the corresponding panel-
TECHNICAL
version]. specific electronic report module is installed
and active. If the appropriate software is not ::: NOTE
installed, refer to the panel-specific
electronic report module technical note to
install the software.
Ensure that the pouch status is Pass for the

desired run.
NOTE: The FilmArray Link Software v3.0

will only process and send runs that have a
pouch status of Pass.


sample y. Pouch result was system base and wall outlets.
not valid.
Ensure that the pouch status is Pass for the
desired run.
NOTE: The FilmArray Link Software v3.0

will only process and send runs that have a
pouch status of Pass.


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Switch to Administrative Mode
To switch to administrative mode on the FilmArray Torch,

1. Select the Switch to Admin Mode option on the Settings screen.
TECHNICAL
::: NOTE
2. Select Yes to log off.

3. The operator will be prompted to enter administrative login credentials.
Enter the credentials associated with the LabAdmin administrative
account. The login is “LabAdmin” and the default password is
“Lab_Admin”.
NOTE: BioFire Diagnostics recommends that local IT personnel change
the default password of the LabAdmin account. Do not delete or modify
the groups associated with the LabAdmin account.
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Verify Active Networks
To verify the active networks,

1. Switch to the administrative mode on the FilmArray Torch. Refer to the
TECHNICAL
Switch to Administrative Mode section.
2. Open the Windows Start menu and select Control Panel  Network and
Internet  Network and Sharing Center.
::: NOTE
3. Verify that there are two active networks. One network is used for the
FilmArray Torch Modules and the other network is used for LIS
connectivity.
LIS Connection Troubleshooting

The user may encounter issues with the connection between the FilmArray Link
Software v3.0 and the LIS. The connection status is referred to as the BCI Link
status and the current BCI Link status is displayed in the FilmArray Link screen
(see the figure below).
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The BCI Link status is either Ok, Warning, Error, or Not Connected. The status
should be Ok for the FilmArray Link Software v3.0 to function as intended. The
following table provides a description of each of the BCI Link statuses.
BCI Link Status Description
Ok
The connection between BCI Link and the LIS can be TECHNICAL
::: NOTE
established.
BCI Link has detected a potential problem with the

connection. This status could indicate that XML files
Warning
remain in the shared folder or the FTP upload directory for
an extended period of time.
BCI Link has detected a connection error which interrupts

Error
communication between BCI Link and the LIS.
Not Connected The BCI Link connection cannot be established.
Changes to the BCI Link status are recorded as events in the Event Viewer. The
time associated with each BCI Link status change event, the event type (BCI),
and the message details are displayed in the Event Viewer (see the figure
below).
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The table below provides instructions for resolving issues related to the status of
BCI Link and for returning the BCI Link status to Ok.
TECHNICAL
BCI Link Status Possible Solution
On the FilmArray Link screen, verify that the

configuration status is FTP Configured. ::: NOTE
If the status is not FTP Configured, configure
the software to use FTP (refer to the
section). If the software cannot be configured
to use FTP, contact BioFire Diagnostics
Customer Support.
Contact local IT personnel to verify that the

FilmArray Torch can be accessed remotely
on the network using an FTP client.
If the configuration status is FTP Configured

and the FilmArray Torch can be accessed,
1. Reset the FilmArray Torch system
Warning FTP base and perform the instructions in
the Troubleshoot FilmArray Link
section below.
2. Navigate to the upload directory
from the FTP client in the LIS and
delete all of the XML files from the
folder. Refer to the Navigate to the
FTP Upload Directory section below.
3. Resend any test results once the
status of BCI Link returns to Ok.
If the BCI Link status does not return to Ok,

contact BioFire Diagnostics Customer
Support.
If the BCI Link status does return to Ok but

the interface is not functioning, contact local
LIS and IT personnel.
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Verify that the shared folder path shown in

the FilmArray Link Software v3.0 matches
the path expected by the LIS. Refer to the
instructions in the Verify Shared Folder Path
section below.
TECHNICAL
If the path is incorrect in the software, refer ::: NOTE
to the FilmArray Torch LIS Interface Setup
(Shared Folder Protocol) section of this
document and configure the FilmArray Link
Software v3.0 to use the correct path.
Verify that the FilmArray Torch has access to

the shared folder path. Refer to the Verify
Access to Shared Folder Path section below.
If the FilmArray Torch cannot access the

path, reset the FilmArray Torch system base
and contact local IT personnel to set up the
system with the proper access. Refer to the
FilmArray Torch LIS Interface Setup (Shared
Folder Protocol) section of this document.
Shared
Warning
Folder
(continued) If the path is correct and accessible by the
Protocol
FilmArray Torch:
1. Switch to the administrative mode on
the FilmArray Torch. Refer to the
section.
2. Navigate to the shared folder path in
Windows Explorer and delete all of
the XML files from the folder.
base and perform the instructions in
section below.

Support.

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configuration status is FTP Configured.
If the status is not FTP Configured, configure

the software to use FTP (refer to the
TECHNICAL
section). If the software cannot be configured ::: NOTE
to use FTP, contact BioFire Diagnostics
Customer Support.
Contact the local IT department to verify that

the FilmArray Torch can be accessed
remotely on the network using an FTP client.
If the configuration status is FTP Configured

and the system can be accessed,
Error FTP base and perform the instructions in
section below.
2. Navigate to the upload directory
from the FTP client in the LIS and
delete all of the XML files from the
folder. Refer to the Navigate to the
FTP Upload Directory section below.

Support.

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Verify that the shared folder path shown in

FilmArray Link Software v3.0 matches the
path expected by the LIS. Refer to the
instructions in the Verify Shared Folder Path
section below.
TECHNICAL
If the path is incorrect in the software, refer ::: NOTE
to the FilmArray Torch LIS Interface Setup
(Shared Folder Protocol) section of this
document and configure the FilmArray Link
Software v3.0 to use the correct path.

configuration status is Shared Folder
Configured.
If the status is not Shared Folder Configured,

configure the software to use the shared
folder protocol (refer to the FilmArray Torch
LIS Interface Setup (Shared Folder Protocol)
section). If the software cannot be configured
to use the shared folder protocol, contact
Shared BioFire Diagnostics Customer Support.
Error
Folder
(continued)
Protocol If the path is correct and the connection has
been started,
1. Switch to the administrative mode on
the FilmArray Torch. Refer to the
section.
2. Navigate to the shared folder path in
Windows Explorer and delete all of
the XML files from the folder.
base and perform the instructions in
section below.

Support.

Reset the FilmArray Torch system base.

FTP
Verify that the bciNetServer service has
Not Connected started. Start the service if it has not been
Shared started. Refer to the Verify bciNetServer
Folder Service Status and Start Service section
Protocol below.
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Verify Shared Folder Path
To verify the shared folder path,

1. Select the FilmArray Link option on the Settings screen.
2. Select Options on the FilmArray Link screen. TECHNICAL
3. Select the Configuration option. The FTP Configuration screen is
displayed. ::: NOTE
may prompt the user to enter administrative login credentials, as well as
the hostname or domain associated with the administrative user account.
Enter the hostname and credentials associated with the LabAdmin
administrative account. The default hostname is the FilmArray Torch
system base serial number, the administrative login is “LabAdmin”, and
the default password is “Lab_Admin”.
NOTE: BioFire Diagnostics recommends that local IT personnel change
the default password of the LabAdmin account. Do not delete or modify
the groups associated with the LabAdmin account.
NOTE: The default hostname of the FilmArray Torch may have changed.
Contact local IT personnel for assistance if required.
4. Select the Shared Folder option from the dropdown menu on the FTP
Configuration screen. The Shared Folder Configuration screen is
displayed.
5. Verify that the path entered in the Shared Folder Path field matches the
path expected by the LIS. Contact local IT department to obtain the
expected path.
Verify Access to Shared Folder Path
To verify that the shared folder path used to configure the FilmArray Link
Software v3.0 is accessible from the FilmArray Torch,
1. Complete steps 1. through 4. in the Verify Shared Folder Path section.
2. Record the path that is displayed in the Shared Folder Path field on the
Shared Folder Configuration screen.
4. From the Windows desktop, open Windows Explorer and enter the
shared folder path recorded in step 2. into the address bar. An error
message will be displayed if the path is incorrect or unavailable.
Troubleshoot FilmArray Link
1. Select the FilmArray Link option on the Settings screen.
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2. Select the warning icon in the Event Viewer.
TECHNICAL
::: NOTE
3. A dialog message is displayed. Select OK. The FilmArray Link Software

v3.0 begins troubleshooting.
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4. A dialog message is displayed when troubleshooting is complete. Select
OK.
TECHNICAL
::: NOTE
Verify bciNetServer Service Status and Start Service
To verify the status of the bciNetServer service,

2. Search for the Services program from the Start menu on the computer.
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3. Open the Services program.
4. Locate “bciNetServer” in the list of services. The status of the service is
displayed in the Status column.
TECHNICAL
::: NOTE
If the bciNetServer service needs to be started, complete the following steps.

1. Select bciNetServer from the list of services and click Start in the upper
left-hand corner of the Services window.
2. Close the Services program.

3. Restart the system base to return to the FilmArray Torch Software v3.0.
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Navigate to the FTP Upload Directory
To navigate to the FTP upload directory,

1. From a computer connected to the same network as the FilmArray
TECHNICAL
Torch, select the Computer option from the Start menu.
2. Right-click in the empty space of the window that is displayed.
3. Select the Add a network location option from the menu and click Next. ::: NOTE
4. Select the Choose a customer network location option and click Next.
5. Enter the Internet or network address in the field and click Next.
NOTE: Examples of the Internet or network address include
ftp://<Torch IP address> or ftp://<Torch system base serial number>.
6. Uncheck the Log on anonymously box.
7. Enter the login associated with the FTP account created in the FilmArray
Torch LIS Interface Setup (FTP) section and click Next.
8. Confirm that the IP address of the FilmArray Torch is shown and click
Next.
9. Click Finish.
10. Enter the password associated with the FTP account created in the
FilmArray Torch LIS Interface Setup (FTP) section and click Next.
11. Open the Uploads folder.
Configuration Troubleshooting
The user may encounter issues with the configuration of the FilmArray Link
Software v3.0. The current status of the configuration is displayed in the
FilmArray Link screen (see the figure below).
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The configuration status is either Not Configured, Shared Folder Configured, FTP
Configured, or Configuration Failed. The status should be Shared Folder
Configured or FTP Configured for the FilmArray Link Software v3.0 to function as
intended. The following table provides a description of each of the configuration
statuses.
Configuration Status Description TECHNICAL

Not Configured
The FilmArray Link Software v3.0 is not configured to
send test results to the LIS.
::: NOTE
The FilmArray Link Software v3.0 is configured to
FTP Configured
send test results to the LIS using FTP.
The FilmArray Link Software v3.0 is configured to

Shared Folder
send test results to the LIS using the shared folder
Configured
protocol.
An error occurred while attempting to configure the

Configuration Failed FilmArray Link Software v3.0 to use the shared folder
protocol or FTP.
Changes to the configuration status are recorded as events in the Event Viewer.
The time associated with each configuration status change event, the event type
(BCI), and the message details are displayed in the Event Viewer (see the figure
below).
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The table below provides instructions for resolving issues related to the
configuration status.
TECHNICAL
Configuration Status Possible Solution
Perform steps in the Troubleshoot

FilmArray Link section. ::: NOTE
Attempt to re-configure the FilmArray
Shared Link Software v3.0. Refer to the
Folder FilmArray Torch LIS Interface Setup
Protocol (Shared Folder Protocol) section.
Contact BioFire Diagnostics Customer

Support if the configuration status is
not Shared Folder Configured.
Configuration Failed
Perform steps in the Troubleshoot
FilmArray Link section.
Attempt to re-configure the FilmArray

Link Software v3.0. Refer to the
FTP FilmArray Torch LIS Interface Setup
(FTP) section.
Contact BioFire Diagnostics Customer

Support if the configuration status is
not FTP Configured.
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Technical Support Contact Information
BioFire Diagnostics is dedicated to providing you with the best customer support
available. If you have any questions or concerns, please contact the FilmArray
Technical Support team for assistance.
TECHNICAL
Customer and Technical Support for U.S. Customers
::: NOTE
Reach Us on the Web Reach Us by Phone
www.biofiredx.com 1-800-735-6544 –Toll Free
(801) 736-6354, select Option
Reach Us by E-mail 5 - Utah
support@biofiredx.com
Reach Us by Fax
Reach Us by Mail (801) 588-0507
515 Colorow Drive
Salt Lake City, UT 84108
USA
Customer and Technical Support Outside of the U.S.
For International FilmArray technical assistance and support, please

contact your local bioMérieux representative or authorized distributor.
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QS-339B-01

HTFA-PRT-0056 FilmArray Torch LIS Interface Technical Note

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HTFA-PRT-0056 FilmArray Torch LIS Interface Technical Note

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FilmArray® Torch LIS Interface

FilmArray Torch LIS Interface Overview TECHNICAL

 The software retrieves test result data from a configured FilmArray

 The data is sent to the corresponding electronic report module, where

 The software then sends the electronic report to the bioMérieux

 BCI Link transfers the electronic report to the LIS.

Purpose of the Document

FilmArray Torch LIS Interface Setup

Install and Configure FilmArray Link Software

b. Select Options on the FilmArray Link screen.

Install and Configure Driver

b. Select Options on the FilmArray Link screen.

Install and Configure Driver

Run Processing Troubleshooting

Automated Run Processing

Run Transfer Error Message Possible Solution

Attempt to manually resend the desired

Verify that there are two active networks in

If the error persists, contact BioFire

Ensure that the pouch status is Pass for the

NOTE: The FilmArray Link Software v3.0

Attempt to manually resend the desired

If the error persists, contact BioFire

NOTE: The FilmArray Link Software v3.0

Attempt to manually resend the desired

If the error persists, contact BioFire

To switch to administrative mode on the FilmArray Torch,

2. Select Yes to log off.

To verify the active networks,

LIS Connection Troubleshooting

BCI Link Status Description

BCI Link has detected a potential problem with the

BCI Link has detected a connection error which interrupts

Not Connected The BCI Link connection cannot be established.

On the FilmArray Link screen, verify that the

Contact local IT personnel to verify that the

If the configuration status is FTP Configured

If the BCI Link status does not return to Ok,

If the BCI Link status does return to Ok but

Verify that the shared folder path shown in

Verify that the FilmArray Torch has access to

If the FilmArray Torch cannot access the

If the BCI Link status does not return to Ok,

If the BCI Link status does return to Ok but

On the FilmArray Link screen, verify that the

If the status is not FTP Configured, configure

Contact the local IT department to verify that

If the configuration status is FTP Configured

If the BCI Link status does not return to Ok,

If the BCI Link status does return to Ok but

Verify that the shared folder path shown in

On the FilmArray Link screen, verify that the

If the status is not Shared Folder Configured,

If the BCI Link status does not return to Ok,

If the BCI Link status does return to Ok but

Reset the FilmArray Torch system base.

To verify the shared folder path,

Verify Access to Shared Folder Path

Troubleshoot FilmArray Link

1. Select the FilmArray Link option on the Settings screen.

3. A dialog message is displayed. Select OK. The FilmArray Link Software

Verify bciNetServer Service Status and Start Service

To verify the status of the bciNetServer service,