Mrs.

Talitha Rifdah Fidiamtiz

24041 London Way
Fairfax, LA 12345

July 04, 2019

The Tiny Tots Toy Company

04071 St James Park
Fairfax, JP 12245

Dear Customer Services:

I recently purchased one of your Tiny Tents (Model # 47485) for my three-
year old. Unfortunately, after viewing the components that came with the product, I
discovered that four of the parts were missing. Also, the instructions that came with
the tent are incomplete. Both of these situations have resulted in the tent remaining
unassembled and unacceptable as a toy for my daughter.
I am writing to request replacements for the missing parts, and a copy of the full
set of assembly directions for the model I purchased. If reasonable arrangements are
not made within ten business days, I will return the tent to the store I purchased it
from and expect a full refund. To assist you in processing my request, I am
including a copy of my sales receipt and a list of the missing parts.
I have purchased other toys manufactured by your company in the past, and have
always been impressed with the quality and selection Tiny Tots has made available
to its customers. I sincerely hope this is a one-time incident, and that any future
purchases I make will live up to the standard my family has come to expect from
your company.

Sincerely,

Talitha Rifdah Fidiamtiz

2. Make up a logical pair

A B
1 to acknowledge a. a counter proposal
2 to send b. careful attention
3 to look forward to c. a convenient time
4 to accept d. receipt, delivery, acceptance of order
5 to discuss e. the project
6 to enclose f. goods
7 inspect g. requirements
8 receive h. a quotation
9 Arrange i. orders
10 to execute j. specification

1. Careful attention
2. A quotation
3. A convenient time
4. A counter proposal
5. The project
6.Specification
7.Requirement
8.Goods
9.Orders
10.Receipt, delivery, acceptance of order

Task 3
1. Please advise us of the date of payment so that we may locate the payment
2. Kindly authorize us by return so that we may effect the payment
3. Please send us your payment so that we may debit your account
4. Kindly supply us the full name of the beneficiary so that we may effect the payment
5. Kindly authorize us to debit your account with GBP 7.000.00 so that we may make the necessary
refund to our principals