Chapter 5

_______ is when group members feel induced to conform to group pressure because they depend on the group
to provide important substance to help them know what to do.

Reward Dependence
Information Dependence

The highest level of group maturity is the stage of ____________. This stage is when members form a cohesive
relationship and are committed to the group's success.

Differentiation
Collaboration

The group norm of ___________ suggests that rewards should be allocated on the basis of merit according to
each person's contribution of the group.

Equity
Social Equity

____________ is an independent group task in which the contributions of all members are simply summed or
pooled to form the group project.

Additive Task
Conjunctive Task

__________ are the task activities and responsibilities the group members perform.

Group norms
Group roles

______________ is a type of role conflict that occurs when a single role sender communicates incompatible
role expectations to the focal person.

Intrasender Role Conflict

Person-Role Conflict
The group norm of ___________ suggests that when people make an effort to help you, you should feel an
obligation to help them at a later time.

Group Similarity
Reciprocity

The first stage for almost every group is called ____________. This stage is marked by caution, confusion,
courtesy, and commonality.

Confrontation
Orientation

______________ is a type of role conflict that occurs when people are asked to behave in ways that are
inconsistent with their personal values.

Intrasender Role Conflict

Person-Role Conflict

____________ is the term used to describe the inefficiencies that arise with disjunctive tasks from having to
organize and coordinate larger groups.

Process Loss
Inefficiency loss

Chapter 6
In Fiedler's Contingency Theory of Leadership, he focused on three different factors of the work environment:
leader-member relations, _______, and leader position power.

task structure
leadership roles

This is known as one of the four I's of leadership, and describes the way a leader sets an exemplary role model
for others.

Idealized influence
Inspirational motivation
According to Robert House, there are four key leader behaviors. Which leadership style is most successful in an
environment that highly values formal authority has high complexity to tasks, and has a group that is working
together well?

Directive
Supportive

This is known as one of the four I's of leadership, and describes how transformational leaders encourage
innovation and creativity through challenging the normal beliefs or views of a group.

Inspirational motivation
Intellectual stimulation

This type of leader exhibits a set of distinct behaviors know as the four I's.

Transformational Leader
Transactional Leader

According to Robert House, which leadership style is most successful in an environment where formal authority
is low, the tasks are simple or highly structured, and the group is not working together well?

Directive
Supportive

This is known as one of the four I's of leadership, and describes how leaders motivate followers to commit to
the vision of the organization.

Idealized influence
Inspirational motivation

Which level is described by someone who is lacking specific required skills but motivated to take responsibility
for the job/task?

M1
M2

According to the Managerial Grid Model, there are five styles of management/leadership behaviors. Which
style claims that adequate organization performance is possible through balancing the necessity to get out the
work with maintaining the morale of people at a satisfactory level?
 Impoverished Management
Authority- Compliance Management
Middle-of-the-Road Management

Hersey and Blanchard's Life Cycle Theory of Leadership describes four levels of maturity. Which level is
described by someone who is ready to be delegated to?

M3
M4

Chapter 7
In an organization, organizational _________ typically refers to people's attitudes and how they feel about an
organization.

Culture
Climate

When changing an organizational culture, this step involves developing a strategy for gathering the top
management and establishing rules of conduct.

Monitor and Evaluate

Elicit Support from the Cultural Elite
Organizational __generally refers to organizational rules/beliefs that are enduring and resistant to change.
Culture
Climate

____________ is a type of rite that shows an individual's status has changed, such as a promotion or retirement.
Rite of Passage
Rite of Enhancement

_________ are the most difficult to identify and study because they deal with beliefs about reality and human
nature.

Cultural Values
Shared Assumptions

_________ are situation-specific rules that guide the behavior of organizational members.
 Cultural Artifacts
Shared Norms

A major challenge every organization has to deal with is____________. This refers to the way an organization
secures its place in an industry and the way it copes with a constantly changing environment.

External Adaptation
Internal Integration

________ consist of the behaviors, language, and physical symbols of a culture.

Cultural Artifacts
Shared Norms

This step sometimes involves cataclysmic events such as a death or retirement of the founder

Assess the Need for Change

Unfreeze the Current Culture

______is concerned with establishing and maintaining effective working relationships among the members of
an organization.

Internal Integration