Troubleshooting Introduction

If DPP is not operating correctly, refer to the subjects below.

A recipe could not be pasted (applied) to another image
Contents
O Contents that can only be adjusted for RAW images cannot be
Installation can not be completed correctly applied as a recipe to JPEG images or TIFF images.
O Select an administrator-level privilege ([Computer administrator],
[Administrator], etc.) when setting the user. You cannot install the
software if the user setting other than an administrator-level privilege Colors are subdued in the image when viewed with 1
Downloading
Images

is selected. For detailed information on selecting an administrator- other software

level privilege, refer to your computer User’s Manual. O If a RAW image which has a color space other than sRGB is
converted and saved as a JPEG or TIFF image (p.85, p.126), the
2
Viewing
Images

colors will be subdued when viewed in software that is only

DPP does not work
O DPP does not operate correctly on a computer if its system
requirements are not met. Use DPP on a computer with compatible
compatible with sRGB color space. In such a case, set the RAW
image’s color space to sRGB, convert and save again as a JPEG or
TIFF image, and then view the image.
3
Sorting
Images

system requirements (p.3).

O Even if your computer has the RAM capacity (memory) described in
the system requirements (p.3), if other applications are running at the The colors of the image displayed on screen and
4
Editing
Images

same time as DPP, you may not have sufficient RAM (memory). Exit the colors of the printed image do not match
any applications other than DPP.
O If the color of the monitor that displays an image is not adjusted
correctly, or if the profile for a printer that is to print image is not set
5
Printing
Images

Processing
The card reader does not detect the SD card
O Depending on the card reader and computer OS used, SDXC cards
up, the color of the image displayed on screen and the color of the
printed photograph may differ greatly. If the color of the monitor that
displays images is corrected (p.126) and the profile for a printer is set
6
Large Numbers
of RAW Images

may not be correctly detected. In such a case, connect your camera up correctly (p.126), the color of a printed photograph and the color of
and computer with the provided interface cable, and transfer the
images to your computer using EOS Utility.
an image on screen can be more closely matched. Using a Canon
printer automatically sets up the profiles for the printer, so you only 7
Remote
Shooting

need to set the color of the monitor to bring the colors closer to each

Images are not displayed properly

other.
8
Specifying
Preferences

O Images that are not supported by DPP are not displayed. (Thumbnail
images are displayed as [?].) On a 32-bit version PC, when more
images than the maximum displayable amount are detected, images
beyond the maximum are not displayed. (Thumbnail images are
displayed as [?].) There are various types of JPEG and TIFF images,
so JPEG images other than Exif 2.2, 2.21 or 2.3 compatible images
and TIFF images other than Exif compatible images may not to be
displayed properly (p.3).
Printing a large number of images in batches
Reference/
cannot be performed Index
O If a large number of images are printed in batches, printing may stop
in the middle or the images may not be printed. Reduce the number of
images to print or increase the memory on your computer.

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