Butler Buddy Checklist

Job Title: Food & Beverage Assistant Department: Food & Beverage
Name of the Employee: Trainer:
Joining Date: Tasklist completion Date:

Date Trainee Trainer

S when ’s ’s
TASK LIST IN-HOUSE SERVICES
# complet Signatu Signatu
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Knowledge about Trident Bandra Kurla
● Location
● Architect and Interior designers,
Landscape.
● Number of rooms, categories and their
location.
● Number of restaurants, their timings,
1. cuisine specialty, types of menu, location,
extension numbers, any promotions/
festivals
● Spa and Fitness center facilities, timings
● Hotel shops, timings, type of items for sale
● Concierge, Trident meetings and Laundry
facilities.
●Who’s who of the company
Knowledge about Butler services
● Concept of Butler service
● Location, layout and extension number of
Butler pantry
2.
● How to clean and setup the pantry
● Stacking of Butler pantry
● Knowledge of minibar items and prices
●Opening and closing procedures
3. Knowledge about ADD

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 Butler Buddy Checklist

● Location, timings and extension number of

the Restaurant
● Concept and Features of the restaurant
and food stage.
● Type of cuisine, number of covers, seating
plan, table numbers.
● Promotions in the restaurant
● Reservation/Cancellation policy and how to
take a table booking.
Knowledge about Italian
● Location, timings and extension number of
the Restaurant
● Concept and Features of the restaurant.
4. ● Type of cuisine, number of covers, seating
plan, table numbers.
● Promotions in the restaurant
● Reservation//Cancellation policy and how
to take a table booking.
Knowledge about Indian
● Location, timings and extension number of
the Restaurant
● Concept and Features of the restaurant
5. ● Special regional cuisines of the restaurant.
● Type of cuisine, number of covers, seating
plan, table numbers.
● Reservation/Cancellation policy and how to
take a table booking.
6. Food Menu Knowledge –
● ADD menu specifications of Appetizers,
Soups, Pizza, Pasta, Main course, Desserts
● Menu specifications of Indian set meal, A la
carte Menu, Regional specialty menu

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 Butler Buddy Checklist

● Knowledge of accompaniments and their

service
● Knowledge of Menu prices
● Knowledge of low calorie items, vegetarian
items
● Knowledge of highest selling items in ADD,
Indian and Italian
● Menu specifications of Italian Appetizers,
Soups, Main course, Desserts
Beverage Menu knowledge -
● Knowledge of Wine list, wine
recommendations
● Cocktails, highest selling/ popular cocktails
● Beer, Whisky, Gin, Vodka, Rum, Tequila –
7. Brands on the menu and their prices
● Liqueurs, grappa, dessert and liqueur
combinations
● Beverage menu prices
● Knowledge about the hotel’s special
cocktails and the wine wall concept.
Knowledge about
Timings
Cuisine concept
Service concept for:
8.
Delicatessen
Crew lounge
Pool bar
Club lounge
9. Handling Telephone Calls
● Know the standard phraseology and
procedure for answering an incoming call,
transferring a call, putting a call on hold,

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 Butler Buddy Checklist

taking a call from hold.

● How to make local calls for guests.
● How to receive call/ message for a dining
guest.
● Basic phraseology used in service
● How to use guest name in all guest
1
interactions
0.
● How to ascertain room numbers of resident
guests
● How to attend a butler page.
● Escalation of the butler page
● How to greet in-house guest, use of guest
name.
1 ● How to take meal order on phone.
1. ● How to recommend beverages/ starters/
soups/ salads/ desserts & accompaniments
with the meal.
● How to reconfirm the order and give time
of delivery.
● Presidential suite setup and service
1
● Deluxe/ Trident Club suite setup and
2.
service
● Shoe shine procedure
1
● How to pack and unpack guest luggage
3.
●How to pick up/ deliver guest laundry
Service of different types of tea/ coffee
● How to set up a tea/ coffee tray for guest
● How to operate the Coffee machine
1
● How to clean a Coffee machine
4.
● How to prepare a pot of tea
● How to serve herbal tea
●How to serve milk with tea/coffee.
1 Beverage service

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 Butler Buddy Checklist

● How to take beverage orders

● Knowledge about wine and food matching
● How to prepare a wine cooler
● How to present and open a bottle of wine
5.
● How to serve other alcoholic beverages,
with a mixer, on the ice, straight up
● How to serve non-alcoholic beverages
● How to serve Welcome drink
● How to present a newspaper/ magazine to
1
a guest
6.

Serving meal in the room

Service of a CBF in a guest room
Set up of a tray /trolley for breakfast orders.
Pantry stacking accordingly.
● How to announce yourself when delivering
an order to a guestroom.
● How to enter and greet the guest in room.
1 ● How to place the meal tray/ trolley in the
7. room.
● How to set up the cover in-room (check
with guest his/ her preference)
● How to serve a meal in-room (if the guest
requests to)
● How to present check to the guest
● How to do clearance of the meal from the
guestroom.
1 Micros Training
8. ● How to change the serving period on
Micros
● How to open a check under a table number
in Micros

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 Butler Buddy Checklist

● How to punch an order in Micros

● How to modify an order in Micros
● How to print a check in Micros
● How to settle a check signed to a guest
room.
● How to settle a check paid by cash
● How to settle a check paid credit card.
● How to check stocks and take inventory
● How to make requisition and pick-up store
1
items
9.
● How to exchange linen
● Breakage procedure

NOTE: A butler must also undergo complete orientation at In

Room Dining.

SUMMARY OF PROGRESS:

Buddy’s evaluation of Trainee’s progress during Training:-

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 Butler Buddy Checklist

Manager’s evaluation of Trainee’s progress during Training:-

Has the employee met the Training Plan criteria of target learning
dates? YES/ NO

This certifies that ________________________ has successfully completed

Orientation Training course at Butlers and In Room Dining.

Trainer’s Signature and Date Trainee’s Signature and Date

Department Head’s Signature and Training Manager’s Signature and

Date Date

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