Date Resource Name Account Activity Start Time

(IST)
23-03-20 Sudarshan Rai Client Call 8.00 pm
23-03-20 Sudarshan Rai Client Call 9.00 pm
24-03-20 Sudarshan Rai Client Assistance 9.00 am
24-03-20 Sudarshan Rai Query Raised by Client 12.15pm
25-03-20 Sudarshan Rai Query Raised by Client 1.30 PM

26-03-20 Sudarshan Rai Query Raised by Client 4.00pm

27-03-20 Sudarshan Rai Query Raised by Client 4.00pm

 Time Sheet
End Time Spent
(IST) (Hour) Ticket ID
8.30 pm 0.5 Product info for IBM Infosphere data replication and IBM optium
9.30 pm 0.5 Optim Product download , client call
12.00pm 3 Product info for IBM Infosphere data replication and IBM optium
12.30 pm 0.25 Supporting Program query for EOEL8LL & EOEL7LL
3.30 PM 2 Responded to the client query
Responded to the client query , client was finding difficult to find the
6.00pm 2 fixes for the supporting program for optim and was discussed same
on call

client was unable to find , fixes for IBM big insight & IBM data
6.00pm 2
explorer, investigating the root cause and discussion same on call
 Description Requestor

Product info for IBM Infosphere data replication and

Medhavi Saharan
IBM optim
Optim Product download , client call Bartosz
Product info for IBM Infosphere data replication and
Medhavi Saharan
IBM optium
Supporting Program query for EOEL8LL & EOEL7LL Steve Latchford
Responded to the client query Kethleen
Responded to the client query , client was finding
difficult to find the fixes for the supporting program for Kethleen
optim and was discussed same on call
client was unable to find , fixes for IBM big insight &
IBM data explorer, investigating the root cause and Kethleen
discussion same on call