BSBWOR502 Lead and Manage Team Effectiveness

Assessment 1

We are task to work in a group in this assignment. In order

to achieve the objective, we will help each member to complete
their work. While working in the group there are always some
issues and problems so how we overcome from that. For working in
group there should be proper bonding among the group members. So
they will work properly. Members of the group are assigned by the
task and which is done with in timeline which is reviewed
according to the performance plan. After reviewing we are able to
know who is skilled and who is unskilled so we will do necessary
changes on time to increase the efficiency of the group and the
task will be done on time. Task will achieve when all the group
members were actively do work in group and help each other. All
the group members should try to solve the problem own self
without any involvement of the management. The group leader
should motivate the members and help the members when it is
require to any member.

As we all know that in today’s world the online business or

e-commerce have its own importance in the marketing plan because
the consumer can access it by his/her mobile or PC. It saves so
much of time of consumer and the business both. Apparel Brands is
selling their products offline and now to sell the product online
they have to give offers to attract the customers.

Huge discounts on first purchase from us. Cash vouchers are

given for the next two purchases. We will provide only clothes
for all the. The quality of the clothes will we good because it
is certified by our inspector who inspects all the clothes then
give permission to sell it online. The cost of the product will
be reasonable and affordable by majority of commoners so that the
people of any income group can purchase the product. It is
beneficial to the customer because they get the good quality
product at reasonable price and with return service of 30 days.

Our target market will be the customers who want to wear

good quality clothes by charging some extra amount than usual.
Because the price of the good quality clothes is very high and it
is only for the high income level people. The product is only for
the people who have passion and knowledge of fashion. We will
provide products according to the latest fashion and some special
clothes are designed by our designers with new vogue also. And
customers can design their own clothes by using customize
facility. We will try to fulfill the entire needs customer so
that they will feel happy after shopping with us and choose to
come to us again.
For setting the venture we have to do marketing and surveys so
that according to that we can customize our web portal. We have
to understand the current scenario of e-commerce and the needs of
the people.

We might aim simply to match the competition, or charge a

premium price for a quality product and service. We might have to
choose either to make relatively few high margin sales, or sell
more but with lower unit profits. Remember that some customers
may seek a low price to meet their budgets, while others may view
a low price as an indication of quality levels.

We will take help of consultants in e-commerce business

which helps us in reducing the cost of setting up the venture and
some necessary steps to attract the customers because they are
expert in their respective field.

Quality means customer needs is to be satisfied. Failure to

maintain an adequate quality standard can therefore be
unsuccessful. But maintaining an adequate standard of quality
also costs effort. From the first investigation to find out what
the potential customer for a new product really wants, through
the processes of design, specification, controlled manufacture
and sale.

There are a number of factors on which quality fitness of

garment industry is based such as - performance, reliability,
durability, visual and perceived quality of the garment. Quality
needs to be defined in terms of a particular framework of cost.

To ensure, at minimum practicable cost, that the requisite

quality of product is being achieved at every stage of
manufacture from raw materials to boxed stock

Objectives

● To get the best out of the manufacture of goods within the

specified tolerances correctly.
● To attain a satisfactory design of the fabric or garment in
relation to the level of choice in design, styles, colors,
suitability of components and fitness of product for the
demands in the market.
Approach

● Itemize the variables that occur in fabric and garment

production in order to provide a complete specification.
● Develop a specification in a number of parts or sections to
ensure that all design and production staff has a clear idea
as to what is needed.
● Establish acceptable working tolerances in relation to all
values on the specification.
● Establish fault rate recording systems.
● Improve technical understanding of the product including,
● Fabric geometry and the interrelationship of yarn count,
loop length, pick count, relaxation and fabric properties.
● Sewing problems.
● Causes and prevention of seam breakdown.
● The effects of various factors on the apparent shade of
goods affecting shade matching.
To get specific with whom your target market is, you’ll have to
identify several aspects about your ideal customer. Fashion
Business Insider recommends the following attributes:

Target market

● Demographics (age, gender, profession, income level, marital

or family status)
● Psychographics (values, attitudes, belief systems, pain
points aka major areas of frustrations)
● Lifestyle (geographic location, leisure activities, travel)
● Buying habits (brand loyalty, impulse buyer or saver, price
awareness, unique features they look out for)
● Customer Needs – remember that needs are stronger than wants
and a customer is willing to hand over their money for that
thing that meets their needs.
Firstly understand the market according to the customers
then design web portal according to the research. The website
should be easy to use for the customers. Use of search engine
because it helps in reducing the traffic and customer can easily
search what he/she wants. And follow up with the customers
through SMS or E-mail in order make them aware with the new
offers or sales. Payment system will cash on delivery, online
payment through debit or credit card and e-wallet. Full security
for the users who are doing online payment. Once company has an
IMA for your business, we need to decide on a payment service
provider (PSP), otherwise known as a payment processor or payment
gateway. Some banks will suggest a PSP when issuing the merchant
account, but if possible it pays to shop around as the charge
rates differ between them: it’s nearly always possible to find a
cheaper deal.
Most PSPs will allow you the choice of using their payment pages,
or self-hosting the pages of your checkout. Self-hosting can give
a more seamless checkout experience but can lead to increased
risk for security and require different levels of compliance from
the PCI.

Our website can be search through the search engines so that

customer can easily find us and start shopping with us. Consider
company website as the most important part of this project. For
most of your potential customers, it will be the starting point
where they can learn more about what you have to offer, know
about the work you have done so far and contact you for further
discussion. You can hire a web design company to work on your
website but if you have limited budget, you can do it on your own
without having technical skills. A good company website should
have clear information about the products or services and contact
details. Avoid using flash and large images that might slow down
the site and affect visitor’s experience.

Next step is to ensure that the company website is

discoverable on Google. You can read this guide to search engine
optimization which might sound like a too much of work for a non-
technical person. However, it’s really worth it once you grasp
the basic concepts. Objective here is to optimize pages for your
company name and the names of your products or services which
visitors might enter in search engines. It might take a while for
your website to appear in search results. So, have some patience
and work on other aspects of web presence.

We will determine the cost according to the quality of the

product and the services given by us to the customers. Prices of
the product will reasonable or little bit above from the normal
rates because we are providing the good quality products to the
customers.

Meeting minutes
First meeting to explain:
1) Main goal of the project
2) Role of each member of the team
3) Company vision;
4) Strategic direction and;
5) Budget settled.
Main goal:
The Appeal Brands Pty Ltd identified an opportunity to
launch an e-commerce online store aiming to be more competitive,
to raise the market share and create more revenue for the
company.

Team participants: Guilherme Lima, Carolina Blanco and Denis

Santos

Company vision:
Apparel Brands will create an online store with an
integrated app that will sell products from different suppliers
and manufacturers (directly) and that could be possible for any
customer to interact with and share in the social media.

New strategic direction:

 Establish new partnerships with a new range of manufacturers
and suppliers sell directly to the consumers and increase
the market share and product availability
 Leverage e-commerce opportunities to reduce distribution
costs and increase profit margins.

Budget: $ 30,000

Second meeting to explain:

1) Performance plan for each team member (outcomes, outputs and
KPIs);
2) Team purpose, roles and responsibilities;
3) Policies and procedures.
 Detailed Performance Plan

1. TEAM LEADER (VICTOR)

Action 1 Action 2 Action 3

Description  Oversee of the  Designate the  Monitor all
e-commerce role of each the resources
project. member. and assets
 Monitor the  Assign each that need in
progress of the member a the project.
project particular part  Create rules,
 Monitor the of the project guidelines and
output of the procedure for
members the project
Dependencies  Arrange a  Arrange a  Arrange a
meeting with meeting with meeting with
the CEO or top the CEO or top the CEO or top
managers to managers to managers to
discuss the discuss the discuss the
project and ask project and ask project and
their insight their insight ask their
about it. about it. insight about
 Provide a  Provide a it.
report on the report on the  Provide a
progress of the progress of the report on the
project in project in progress of
monthly or monthly or the project in
weekly basis weekly basis monthly or
weekly basis
Timeline  1 Month upon  2 Months upon  3 Months upon
the execution the execution the execution
of the project of the project of the project
 Target Month  Target Month  Target Month
January 2020 February 2020 March 2020
Responsibility  Team Leader  Team Leader  Team Leader
Resources  Computers  Computers  Computers
 Internet  Internet  Internet
Connections Connections Connections
 Office Supplies  Office Supplies  Office Supplies
 Manpower  Manpower  Manpower
 Budget  Budget  Budget
Review Dates  First week of  First week of  First week of
January 2020 February 2020 March 2020
Measurement /  Report at the  Report at the Final report at
Outcomes end of the end of the the end of the
month month month

2. Member (Member 1)

Action 1 Action 2 Action 3

Description  Gather data and  Use a  Gather
information to methodology information on
be analyze for tool and how to start
the ecommerce conduct a an ecommerce
project. research to the system and how
 Draft an customer which to sustain its
activities for project is full
the project targeting on. functionality
Dependencies  Get useful  Get useful  Get useful
information information information
from agencies, from agencies, from agencies,
old researches old researches old researches
about about about
ecommerce, ecommerce, ecommerce,
articles in the articles in the articles in the
libraries, libraries, libraries,
journal and in journal and in journal and in
the internet or the internet or the internet or
websites. websites. websites.
 Conduct your  Conduct your  Conduct your
own research own research own research
using ant using ant using ant
research research research
methodology to methodology to methodology to
conduct your conduct your conduct your
target customer target customer target customer
in the market. in the market. in the market.
Timeline  January 13-17,  January 20-24,  January 27-31,
2020 2020 2020
Responsibility  Member of the  Member of the  Member of the
Team Team Team
Resources  Computers  Computers  Computers
 Internet  Internet  Internet
Connections Connections Connections
 Office Supplies  Office Supplies  Office Supplies
 Manpower  Manpower  Manpower
 Budget  Budget  Budget
Review Dates  February 3-7,  February 3-7,  February 3-7,
2020 2020 2020
Measurement  Complete the  Gathered  Gathered
KPI research on the information information
Outcome given timeline must be sorted must be sorted
with all the and properly and properly
gathered tabulated for tabulated for
information. the ecommerce the ecommerce
project project

3. Member (Member 2)

Action 1 Action 2 Action 3

Description  Plan for the  Designing of  Seek approval
digital website which for the final
marketing is easy to use domain name of
strategies of and easily the ecommerce
the ecommerce searchable on project.
project. search engines  Choose the
so that hosting company
customer can  Maintain
access our functionality
website. and page viewer
and feedback.
Dependencies  Submit report Seek for  Seek for
to the team third party third party
leader or or freelancer or freelancer
management programmer programmer
with regards for the for the
to the creation of creation of
ecommerce website website
project and  Ask them to  Ask them to
discuss give training give training
further on to the staff to the staff
their on the on the
expectations. functionality functionality
and and
maintenance maintenance
of the of the
website. website.
Timeline  February 21,  February 21,  February 21,
2020 2020 2020
Marketing in- Marketing in- Marketing in-
Responsibility
charge charge charge
Resources  Computers  Computers  Computers
 Internet  Internet  Internet
Connections Connections Connections
 Office  Office Supplies  Office Supplies
Supplies  Manpower  Manpower
 Manpower  Budget  Budget
 Budget

Review dates  March 31, 2020  March 31, 2020  March 31, 2020

Measurement:  Complete the  Complete the  Complete the

KPI; Outcome website on the website on the website on the
given timeline given timeline given timeline
with all its with all its with all its
features. features. features.

Assessment 2
Team leader always focuses on support their team members for
doing better work in the team. It inspiration or support can be
helpful for team member to enhance their skills or motivation
factors to doing team work. It is an important role of team
leader to provide better solution of the problem of team members
therefore team leader creates lot of strategies. It can be
helpful for organisational members that is based on completion of
their work at the time duration
Use the following criteria in order to carry out the
contains plan of your member.

Actions Yes No
Tell the group the results you want to see- and when
you want to see them
Tell the group how best they can be achieved

Use I and U in your discussions in the Group

Use we in your discussions

Tell the group what u plan to do for them and with

them
Ask the group what they would like you to plan and
do
Communicate the rules and procedures you want
followed
Enable the group to develop achievement objectives
their way
 Provide all information the group request to help
in setting objectives
Restrict information to what u think is necessary
Criticize the group or members to colleagues or
management
Champion the group to outsiders and strongly
support them
Determine the individual skills goals and feelings
of group members
Determine the interest of individual group members
Discuss personal and professional development
Tell the group about yourself and your ideas
Ask group members to reciprocate with disclosures
about themselves
Keep relationship to work related issues
Encourage competitions between group members
Encourage cooperation’s for constructive conflict
resolutions
Collectively determine group norms and values
State the norms and values the organization
requires
Explain to the group that the intentions is for
them to become a self-managing team and clarify
that that means

Assessment 3

In the organisation the problem of change has been occurred

due to changing the authority of three team member as an
administration. The changes system in the organisation can ne
affects the individual performance for the organisational task.
It has been changed the roles and responsibilities of individual
in the team that is affected the individual task responsibility. 
It can be generate the condition of Irritation and frustration of
team members for their work. Therefore team leader should be
focused on managing the issue. It can be affected the working
attitude of team member and the condition of conflict can be
generated.
It is very difficult to broach this information with team
members because in the team it is very difficult to share bad
news with the team members as well as manager. It can be consider
as negative news of the team member that can be affect the
working attitude of them therefore team leader should be focused
 on various strategies to resolving these issue. Team leader
should be creating proper strategy to maintain the gap between
these issues therefore it can be better strategy of leader that
should be beneficial to resolving the issue.
For communicate the problem with manager, team leader should
be focused on better way that can be either meeting or group
discussion. It is an important task of the team leader that how
it can be communicates the message with team member and manager.
It should be focused on various tools and techniques that can be
affect the strategy of team member.  It should be require better
way to handling the issue and identifying better way to convey
the message with team member. It requires the working criteria of
tram members. Team leader should be required to generate better
solution of the problem therefore team leader should be focus on
creating the strategy for developing the solution.

Third party report

Assessment 1 – Third-party report for candidate:

Did the candidate propose and agree on
strategies for ensuring participation of
Y  /  N
team members?

Describe how:
Yes agreed because the every team member has their own task. So no
mix up is there and every member is actively doing their work.

Did the candidate help develop policy and

procedures to ensure team members take
Y  /  N
responsibility for own work?

Describe how:
Yes policies are developed and if any team member is not doing
his/her task properly then he/she will blacklist for next few
tasks. Review of the individual’s task on time is there so that it
is easy to find out who is skilled and who is unskilled.

Did the candidate work with group to

determine common understanding of
Y  /  N
organizational requirements and team goals?

Describe how:
Yes the candidate work with team to achieve the goal of the group.
Candidate timely do their task and then help the other members also
who are unable to do task due to some reason or cause.

Did the candidate work with group to

determine and agree on specific duties to
support team members with assigned Y  /  N
responsibilities?

List the candidate’s support duties:

Motivate the member, help the member who is unable to perform its
task, behave in descent manner with the members.

Did the candidate demonstrate knowledge of

group behavior and how to gain consensus
and work within groups to enhance team Y  /  N
effectiveness?

Yes candidate share the knowledge of working in group by helping

each other, no conflicts among the group members, take care of each
other, try to talk in positive manner so that the working
environment will be good.

Describe how the candidate demonstrated this knowledge in their

interactions with the team:
 
By showing some examples, presentation and with the help of a live
example.