U-SYS WorkSpace UC User Manual

Chapter 1 System Description........................................................................
1-1
1.1 Introduction to Unified Communication System ..................................... 1-1
1.2 Services .................................................................................................. 1-2
1.2.1 Overview of Services ..................................................................... 1-2
1.2.2 Click to Call .................................................................................... 1-2
1.2.3 Click to Fax .................................................................................... 1-3
1.2.4 Instant Message ............................................................................. 1-3
1.2.5 Presence ........................................................................................ 1-3
1.2.6 Phone Presence ............................................................................ 1-4
1.2.7 Intelligent Call Route ...................................................................... 1-4
1.2.8 Remote Office ................................................................................ 1-5
1.2.9 Unified Message ............................................................................ 1-6
1.3 Functions ................................................................................................ 1-6
1.3.1 Portal .............................................................................................. 1-6
1.3.2 Single Sign On ............................................................................... 1-6
1.3.3 Personal Information Management t .............................................. 1-6
1.3.4 Address List ................................................................................... 1-6
1.3.5 Call Log .......................................................................................... 1-7
1.3.6 UC Administration .......................................................................... 1-7
1.3.7 Multi-Level Service Management................................................... 1-7
1.3.8 Network Address Translation ......................................................... 1-7
1.3.9 Language Support ......................................................................... 1-7
1.4 Networking Principles ............................................................................. 1-7
1.4.1 Networking Model .......................................................................... 1-7
1.4.2 UC Server Group ........................................................................... 1-8
1.4.3 Networking Modes ......................................................................... 1-10
1.5 Billing System ......................................................................................... 1-13
1.5.1 Overview of Billing System ............................................................ 1-13
1.5.2 Examples of Charging Cases ........................................................ 1-13
1.6 Technical Specifications ......................................................................... 1-14
1.6.1 System Capacity ............................................................................ 1-14
1.6.2 Power Consumption ....................................................................... 1-15
Chapter 2 Installation and Configuration of UC Server ............................... 2-1
2.1 Installing UC System Software ............................................................... 2-1
2.1.1 Configuring System and Connection Data ..................................... 2-1
2.1.2 Overview of Software Installation................................................... 2-3
2.1.3 Installing Operating System ........................................................... 2-4
2.1.4 Installation of Active Directory ........................................................ 2-9
2.1.5 Installation of Live Communication Server 2003 ............................ 2-25
2.1.6 Installing SQL Server 2000 ............................................................ 2-37
2.1.7 Installation of SQL Server 2000 Service Pack 3 ............................ 2-52
2.1.8 Installation of Exchange Server 2003 ............................................ 2-60
2.2 Installation and Configuration of UC Application .................................... 2-77
2.2.1 Installing on AD Side ...................................................................... 2-77
2.2.2 Installation on Portal Side .............................................................. 2-87
2.2.3 Deployment and Configuration for Multiple Enterprises ................. 2-94
2.3 Deploying UC Service With NAT ............................................................ 2-96
2.3.1 Installing Certificate in AD .............................................................. 2-96
2.3.2 Installing Certificate for Web Server .............................................. 2-98
2.3.3 Configuration for LCS Communication .......................................... 2-100
Chapter 3 Operation Guide for Administrators............................................. 3-1
3.1 Overview of UC Operations .................................................................... 3-1
3.1.1 Classification of Administrators ...................................................... 3-1
3.1.2 UC Service Flow ............................................................................ 3-1
3.1.3 Operation Preparations of Administrators ...................................... 3-2
3.2 Operations Performed by Service Administrator .................................... 3-5
3.2.1 Logging In to UC Admin ................................................................. 3-5
3.2.2 Managing and Configuring Company ............................................ 3-5
3.2.3 Logging Out of UC Admin .............................................................. 3-10
3.3 Operations Performed by Company Administrator................................. 3-10
3.3.1 Logging In to UC Admin ................................................................. 3-10
3.3.2 Setting Company Information ........................................................ 3-11
3.3.3 Setting Department Information ..................................................... 3-12
3.3.4 Setting UC Subscriber Information ................................................ 3-13
Chapter 4 Operation Guide for UC Subscribers ........................................... 4-1
4.1 Configuring Client ................................................................................... 4-1
4.1.1 Overview of Client Configuration ................................................... 4-1
4.1.2 Installing Microsoft XML 3.0 Service Pack 4 .................................. 4-1
4.1.3 Installing Hotpatch KB832414 ........................................................ 4-2
4.1.4 Setting Trusted Sites ...................................................................... 4-2
4.1.5 Installing NET Framework .............................................................. 4-2
4.1.6 Installing Client Software ............................................................... 4-3
4.1.7 Setting Client Software .................................................................. 4-5
4.1.8 Setting E-mail................................................................................. 4-6
4.1.9 Setting Language ........................................................................... 4-7
4.2 Logging In and Logging Out ................................................................... 4-7
4.2.1 Logging In to UC WorkSpace Client .............................................. 4-7
4.2.2 Logging Out of UC WorkSpace Client ........................................... 4-9
4.2.3 Meanings of Common Buttons on [Call Manager] of Client ........... 4-10
4.3 Setting Display Language on Client ....................................................... 4-14
4.4 Click to Dial ............................................................................................ 4-15
4.4.1 Prerequisites of Click to Dial .......................................................... 4-15
4.4.2 Operation Procedure of Click to Dial .............................................. 4-15
4.5 Click To E-mail ....................................................................................... 4-16
4.5.1 Prerequisites of Click to E-mail ...................................................... 4-16
4.5.2 Operation Procedure of Click to E-mail.......................................... 4-16
4.6 Click To Fax ........................................................................................... 4-16
4.6.1 Prerequisites of Click to E-mail ...................................................... 4-16
4.6.2 Operation Procedure of Click to E-mail.......................................... 4-16
4.7 Enhanced Caller ID Display ................................................................... 4-17
4.7.1 Prerequisites of Enhanced Caller ID Display ................................. 4-17
4.7.2 Operation Procedure of Enhanced Caller ID Display..................... 4-17
4.8 Forwarding Incoming Call ....................................................................... 4-18
4.8.1 Prerequisites of Forwarding Incoming Call .................................... 4-18
4.8.2 Operation Procedure of Forwarding Incoming Call ........................ 4-18
4.9 Holding and Retrieving Incoming Call .................................................... 4-19
4.9.1 Prerequisites of Holding and Retrieving Incoming Call .................. 4-19
4.9.2 Operation Procedure of Holding and Retrieving Incoming Call ..... 4-19
4.10 Holding and Retrieving Outgoing Call .................................................. 4-20
4.10.1 Prerequisites of Holding and Retrieving Outgoing Call ................ 4-20
4.10.2 Operation Procedure of Holding and Retrieving Outgoing Call ... 4-20
4.11 Terminating Incoming Call .................................................................... 4-20
4.11.1 Prerequisites of Terminating Incoming Call ................................. 4-20
4.11.2 Operation Procedure of Terminating Incoming Call ..................... 4-21
4.12 Click to Conference .............................................................................. 4-21
4.12.1 Prerequisites of Click to Conference ............................................ 4-21
4.12.2 Operation Procedure of Click to Conference ............................... 4-21
4.12.3 Click to Conference Operations ................................................... 4-22
4.13 Changing Status of UC Subscriber ...................................................... 4-24
4.14 Operations of Observer ........................................................................ 4-25
4.15 Sending Instant Messages ................................................................... 4-26
4.16 Sending Files or Photos ....................................................................... 4-27
4.17 Sharing ................................................................................................. 4-28
4.18 Whiteboard ........................................................................................... 4-30
4.19 Personal Contacts ................................................................................ 4-30
4.20 Company Contacts ............................................................................... 4-31
4.21 Intelligent Routing by Presence............................................................ 4-32
4.21.1 Entering [Intelligent Routing] Window .......................................... 4-32
4.21.2 Setting Caller Group Information ................................................. 4-33
4.21.3 Setting Intelligent Routing Policy ................................................. 4-34
4.22 Intelligent Call Routing by Time State .................................................. 4-36
4.22.1 Entering [Intelligent Routing] Interface ......................................... 4-36
4.22.2 Setting Caller Group Information ................................................. 4-37
4.22.3 Setting Time State ....................................................................... 4-38
4.22.4 Setting Time State Intelligent Call Routing Policy ........................ 4-41
4.23 Temporary Binding CTD ....................................................................... 4-41
4.23.1 Prerequisites of Temporary Binding CTD .................................... 4-41
4.23.2 Operation Procedure of Temporary Binding CTD ........................ 4-41
4.24 Temporary Binding Incoming Call Processing ..................................... 4-42
4.24.1 Prerequisites of Temporary Binding Incoming Call Processing ... 4-42
4.24.2 Operation Procedure of Temporary Binding Incoming Call
Processing .............................................................................................. 4-42
4.25 Querying Call Log................................................................................. 4-42
4.25.1 Prerequisites of Querying Call Log .............................................. 4-42
4.25.2 Operation Procedure of Querying Call Log .................................. 4-42
Chapter 5 Troubleshooting ............................................................................. 5-1
5.1 Classification of Fault Causes ................................................................ 5-1
5.2 Troubleshooting Procedure .................................................................... 5-1
5.2.1 Checking Network Communication ................................................ 5-1
5.2.2 Checking UC Data Configuration for SoftX3000 ............................ 5-1
5.3 Treatment of Network Communication Faults ........................................ 5-2
5.3.1 Server Working Abnormally After Restarting ................................. 5-2
5.3.2 Failure in Logging in to System...................................................... 5-2
5.3.3 Failure in Adding Trusted Site ........................................................ 5-3
5.3.4 Failure in Modifying Password in Login Window ............................ 5-3
5.3.5 Failure in Logging in to Instant Message Server ............................ 5-3
5.4 Treatment of Typical Operational Faults ................................................ 5-4
5.4.1 User Unable to Click to Dial ........................................................... 5-4
5.4.2 Failure in Starting UCA Service ..................................................... 5-4
5.4.3 Failure in Starting Call Log Service................................................ 5-4
5.5 Solution to Typical Operational Problems on UC Client ......................... 5-5
Appendix A Configuring UC Service Data in SoftX3000 .............................. A-1
A.1 Overview of Configuration ...................................................................... A-1
A.1.1 Objective of Configuration ............................................................. A-1
A.1.2 Prerequisites of Configuration ....................................................... A-1
A.1.3 Description of Configuration Relationship ..................................... A-1
A.1.4 Preparations for UC-Related Data ................................................. A-1
A.1.5 Configuration Procedure ................................................................ A-1
A.1.6 Relations Between Database Tables ............................................ A-2
A.2 Adding Workstation ................................................................................ A-3
A.2.1 MML Commands ........................................................................... A-3
A.2.2 Description of Configuration .......................................................... A-4
A.2.3 Description of Parameters ............................................................. A-4
A.3 Adding UC Group ................................................................................... A-4
A.3.1 MML Commands ........................................................................... A-4
A.4 Adding UC User ..................................................................................... A-5
A.4.1 MML Commands ........................................................................... A-5
A.5 Configuration Instance ........................................................................... A-7
A.5.1 Instance Data ................................................................................ A-7
A.5.2 Steps of Configuration ................................................................... A-7
A.6 Optional Configurations ......................................................................... A-8
A.6.1 Adding UC Caller Group ................................................................ A-8
A.6.2 Adding UC Intelligent Call Routing ................................................ A-9
A.6.3 Adding UC Week Information ........................................................ A-11
A.6.4 Adding UC Date Information .......................................................... A-13
A.6.5 Adding UC Time State Information ................................................ A-14
Appendix B Typical Service Flows ................................................................ B-1
B.1 CTD Service Flow .................................................................................. B-1
B.2 CTF Service Flow .................................................................................. B-2
B.3 Enhanced Caller ID Service Flow .......................................................... B-3
B.4 CTC Service Flow .................................................................................. B-3
B.5 Temporary Binding (Remote Office) Service Flow................................. B-4
B.6 Flow of CTD Service of Temporary Binding Service.............................. B-5
B.7 Flow of Call Processing Service of Temporary Binding Service ............ B-7
B.8 ICR Service Flow ................................................................................... B-7
B.8.1 ICR Service Setting Flow............................................................... B-7
B.8.2 ICR Service Processing Flow ........................................................ B-8
B.9 Unified Message Service Flow............................................................... B-9
B.9.1 Flow of Instant Message Notification of Unanswered Call ............ B-9
B.9.2 Flow of Transferring Voice Mailbox to Email ................................. B-10
Appendix C Acronyms and Abbreviations .................................................... C-1
Index .................................................................................................................
HUAWEI
U-SYS WorkSpace Unified Communication System

User Manual
V100R001
U-SYS WorkSpace Unified Communication System
User Manual
Manual Version T2-010108-20041104-C-1.31
Product Version V100R001
BOM 31014608
Huawei Technologies Co., Ltd. provides customers with comprehensive technical support
and service. Please feel free to contact our local office or company headquarters.
Huawei Technologies Co., Ltd.
Address: Administration Building, Huawei Technologies Co., Ltd.,
Bantian, Longgang District, Shenzhen, P. R. China
Postal Code: 518129
Website: http://www.huawei.com
Email: support@huawei.com
Copyright © 2004 Huawei Technologies Co., Ltd.
All Rights Reserved
No part of this manual may be reproduced or transmitted in any form or by any

means without prior written consent of Huawei Technologies Co., Ltd.
Trademarks
, HUAWEI, C&C08, EAST8000, HONET, , ViewPoint, INtess, ETS, DMC,

TELLIN, InfoLink, Netkey, Quidway, SYNLOCK, Radium, M900/M1800,
TELESIGHT, Quidview, Musa, Airbridge, Tellwin, Inmedia, VRP, DOPRA, iTELLIN,
HUAWEI OptiX, C&C08 iNET, NETENGINE, OptiX, iSite, U-SYS, iMUSE, OpenEye,
Lansway, SmartAX, infoX, TopEng are trademarks of Huawei Technologies Co.,
Ltd.
All other trademarks mentioned in this manual are the property of their respective
holders.
Notice
The information in this manual is subject to change without notice. Every effort has
been made in the preparation of this manual to ensure accuracy of the contents, but
all statements, information, and recommendations in this manual do not constitute
the warranty of any kind, express or implied.
About This Manual
Release Notes
This manual applies to U-SYS WorkSpace Unified Communication System V100R001.
Organization
There are five chapters and three appendixes in the manual.
Chapter 1 System Description profiles the development background, networking

modes, operation principles and services of UC system.
Chapter 2 Installation and Configuration of UC Server illustrates the installation

and configuration procedures of UC Server and provides UC Server operation guide.
Chapter 3 Operation Guide for Administrators provides a guidance of UC

administrators.
Chapter 4 Operation Guide for UC Subscribers provides a guidance of UC

subscribers.
Chapter 5 Troubleshooting presents the troubleshooting clues and methods for

common UC faults.
Appendix A Configuring UC Service Data in SoftX3000 details the configuration

procedures of most frequently used UC services in the softswitch—SoftX3000.
Appendix B Typical Service Flows specifies the typical and frequently used service
flows.
Appendix C Acronyms and Abbreviations lists the abbreviations used in the manual
with the corresponding full expressions.
Intended Audience
The manual is intended for the following readers:

UC system maintenance personnel
NGN technicians
NGN system engineers
Conventions
The manual uses the following conventions:
I. General conventions
Convention Description
Arial Normal paragraphs are in Arial.
Arial Narrow Warnings, Cautions, Notes and Tips are in Arial Narrow.
Boldface Headings are in Boldface.
II. Command conventions
Boldface The keywords of a command line are in Boldface.
[] Items (keywords or arguments) in square brackets [ ] are optional.
III. GUI conventions
Button names are inside angle brackets. For example, click the <OK>
<>
button.
Window names, menu items, data table and field names are inside square
[]
brackets. For example, pop up the [New User] window.
Multi-level menus are separated by forward slashes. For example,
/
[File/Create/Folder].
IV. Keyboard operation
Format Description
Press the key with the key name inside angle brackets. For example,
<Key>
<Enter>, <Tab>, <Backspace>, or <A>.
V. Mouse operation
Action Description
Click Press the left button or right button quickly (left button by default).
Double Click Press the left button twice continuously and quickly.
VI. Symbols
Eye-catching symbols are also used in the manual to highlight the points worthy of
special attention during the operation. They are defined as follows:
Note, Comment, Tip, Knowhow, Thought: Means a complementary description.

User Manual
U-SYS WorkSpace Unified Communication System Table of Contents
Table of Contents
Chapter 1 System Description ..................................................................................................... 1-1

1.1 Introduction to Unified Communication System................................................................. 1-1
1.2 Services ............................................................................................................................. 1-2
1.2.1 Overview of Services .............................................................................................. 1-2
1.2.2 Click to Call ............................................................................................................. 1-2
1.2.3 Click to Fax.............................................................................................................. 1-3
1.2.4 Instant Message ...................................................................................................... 1-3
1.2.5 Presence ................................................................................................................. 1-3
1.2.6 Phone Presence...................................................................................................... 1-4
1.2.7 Intelligent Call Route ............................................................................................... 1-4
1.2.8 Remote Office ......................................................................................................... 1-5
1.2.9 Unified Message...................................................................................................... 1-6
1.3 Functions ........................................................................................................................... 1-6
1.3.1 Portal ....................................................................................................................... 1-6
1.3.2 Single Sign On ........................................................................................................ 1-6
1.3.3 Personal Information Management t ....................................................................... 1-6
1.3.4 Address List............................................................................................................. 1-6
1.3.5 Call Log ................................................................................................................... 1-7
1.3.6 UC Administration ................................................................................................... 1-7
1.3.7 Multi-Level Service Management............................................................................ 1-7
1.3.8 Network Address Translation .................................................................................. 1-7
1.3.9 Language Support................................................................................................... 1-7
1.4 Networking Principles ........................................................................................................ 1-7
1.4.1 Networking Model ................................................................................................... 1-7
1.4.2 UC Server Group..................................................................................................... 1-8
1.4.3 Networking Modes ................................................................................................ 1-10
1.5 Billing System .................................................................................................................. 1-13
1.5.1 Overview of Billing System.................................................................................... 1-13
1.5.2 Examples of Charging Cases................................................................................ 1-13
1.6 Technical Specifications .................................................................................................. 1-14
1.6.1 System Capacity ................................................................................................... 1-14
1.6.2 Power Consumption.............................................................................................. 1-15
Chapter 2 Installation and Configuration of UC Server............................................................. 2-1

2.1 Installing UC System Software .......................................................................................... 2-1
2.1.1 Configuring System and Connection Data.............................................................. 2-1
2.1.2 Overview of Software Installation............................................................................ 2-3
2.1.3 Installing Operating System .................................................................................... 2-4
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2.1.4 Installation of Active Directory................................................................................. 2-9

2.1.5 Installation of Live Communication Server 2003................................................... 2-25
2.1.6 Installing SQL Server 2000 ................................................................................... 2-37
2.1.7 Installation of SQL Server 2000 Service Pack 3 ................................................... 2-52
2.1.8 Installation of Exchange Server 2003 ................................................................... 2-60
2.2 Installation and Configuration of UC Application ............................................................. 2-77
2.2.1 Installing on AD Side............................................................................................. 2-77
2.2.2 Installation on Portal Side ..................................................................................... 2-87
2.2.3 Deployment and Configuration for Multiple Enterprises ....................................... 2-94
2.3 Deploying UC Service With NAT ..................................................................................... 2-96
2.3.1 Installing Certificate in AD ..................................................................................... 2-96
2.3.2 Installing Certificate for Web Server...................................................................... 2-98
2.3.3 Configuration for LCS Communication ............................................................... 2-100
Chapter 3 Operation Guide for Administrators .......................................................................... 3-1

3.1 Overview of UC Operations ............................................................................................... 3-1
3.1.1 Classification of Administrators ............................................................................... 3-1
3.1.2 UC Service Flow...................................................................................................... 3-1
3.1.3 Operation Preparations of Administrators............................................................... 3-2
3.2 Operations Performed by Service Administrator ............................................................... 3-5
3.2.1 Logging In to UC Admin .......................................................................................... 3-5
3.2.2 Managing and Configuring Company ..................................................................... 3-5
3.2.3 Logging Out of UC Admin ..................................................................................... 3-10
3.3 Operations Performed by Company Administrator.......................................................... 3-10
3.3.1 Logging In to UC Admin ........................................................................................ 3-10
3.3.2 Setting Company Information................................................................................ 3-11
3.3.3 Setting Department Information ............................................................................ 3-12
3.3.4 Setting UC Subscriber Information........................................................................ 3-13
Chapter 4 Operation Guide for UC Subscribers......................................................................... 4-1

4.1 Configuring Client .............................................................................................................. 4-1
4.1.1 Overview of Client Configuration............................................................................. 4-1
4.1.2 Installing XML Patches............................................................................................ 4-1
4.1.3 Setting Trusted Sites............................................................................................... 4-2
4.1.4 Setting Interface Language ..................................................................................... 4-2
4.1.5 Downloading and Installing Client Software............................................................ 4-2
4.1.6 Setting Client Software............................................................................................ 4-4
4.2 Logging In and Logging Out .............................................................................................. 4-4
4.2.1 Logging In to UC Workstation ................................................................................. 4-4
4.2.2 Logging Out of UC Workstation .............................................................................. 4-6
4.2.3 Logging In to UC Client ........................................................................................... 4-7
4.2.4 Meanings of Common Buttons on Client ................................................................ 4-8
4.2.5 Logging Out of UC Client ...................................................................................... 4-13
4.2.6 Modifying Subscriber Password............................................................................ 4-13
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4.3 Click to Dial ...................................................................................................................... 4-14

4.3.1 Prerequisites of Click to Dial ................................................................................. 4-14
4.3.2 Operation Procedure of Click to Dial..................................................................... 4-14
4.4 Enhanced Caller ID Display............................................................................................. 4-14
4.4.1 Prerequisites of Enhanced Caller ID Display ........................................................ 4-14
4.4.2 Operation Procedure of Enhanced Caller ID Display............................................ 4-14
4.5 Click to Forward ............................................................................................................... 4-15
4.5.1 Prerequisites of Click to Forward .......................................................................... 4-15
4.5.2 Operation Procedure of Click to Forward.............................................................. 4-15
4.6 Holding and Retrieving Incoming Call ............................................................................. 4-16
4.6.1 Prerequisites of Holding and Retrieving Incoming Call......................................... 4-16
4.6.2 Operation Procedure of Holding and Retrieving Incoming Call ............................ 4-16
4.7 Holding and Retrieving Outgoing Call ............................................................................. 4-17
4.7.1 Prerequisites of Holding and Retrieving Outgoing Call......................................... 4-17
4.7.2 Operation Procedure of Holding and Retrieving Outgoing Call ............................ 4-17
4.8 Terminating Incoming Call ............................................................................................... 4-17
4.8.1 Prerequisites of Terminating Incoming Call .......................................................... 4-17
4.8.2 Operation Procedure of Terminating Incoming Call.............................................. 4-17
4.9 Click to Conference ......................................................................................................... 4-18
4.9.1 Prerequisites of Click to Conference..................................................................... 4-18
4.9.2 Operation Procedure of Click to Conference ........................................................ 4-18
4.9.3 Click to Conference Operations ............................................................................ 4-19
4.10 Changing Status of UC Subscriber................................................................................ 4-21
4.11 Intelligent Routing by Presence ..................................................................................... 4-22
4.11.1 Entering [Intelligent Routing] Window ................................................................. 4-22
4.11.2 Setting Caller Group Information......................................................................... 4-22
4.11.3 Setting Transferred-To Number Group ............................................................... 4-24
4.11.4 Setting Intelligent Routing Policy......................................................................... 4-25
4.12 Intelligent Call Routing by Time State ........................................................................... 4-27
4.12.1 Entering [Intelligent Routing] Interface................................................................ 4-27
4.12.2 Setting Caller Group Information......................................................................... 4-27
4.12.3 Setting Transferred-To Number Group ............................................................... 4-28
4.12.4 Setting Time State............................................................................................... 4-29
4.12.5 Setting Time State Intelligent Call Routing Policy............................................... 4-30
4.13 Temporary Binding CTD ................................................................................................ 4-31
4.14 Temporary Binding Calling Processing ......................................................................... 4-31
4.15 Querying Call Log .......................................................................................................... 4-32
Chapter 5 Troubleshooting .......................................................................................................... 5-1

5.1 Classification of Fault Causes ........................................................................................... 5-1
5.2 Troubleshooting Procedure ............................................................................................... 5-1
5.2.1 Checking Network Communication ......................................................................... 5-1
5.2.2 Checking UC Data Configuration for SoftX3000..................................................... 5-1
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5.3 Treatment of Network Communication Faults ................................................................... 5-2

5.3.1 Server Working Abnormally After Restarting .......................................................... 5-2
5.3.2 Failure in Logging in to System............................................................................... 5-2
5.3.3 Failure in Adding Trusted Site................................................................................. 5-3
5.3.4 Failure in Modifying Password in Login Window..................................................... 5-3
5.3.5 Failure in Logging in to Instant Message Server..................................................... 5-3
5.4 Treatment of Typical Operational Faults ........................................................................... 5-4
5.4.1 User Unable to Click to Dial .................................................................................... 5-4
5.4.2 Failure in Starting UCA Service .............................................................................. 5-4
5.4.3 Failure in Starting Call Log Service......................................................................... 5-4
5.5 Solution to Typical Operational Problems on UC Client .................................................... 5-5
Appendix A Configuring UC Service Data in SoftX3000 ...........................................................A-1

A.1 Overview of Configuration .................................................................................................A-1
A.1.1 Objective of Configuration ......................................................................................A-1
A.1.2 Prerequisites of Configuration ................................................................................A-1
A.1.3 Description of Configuration Relationship ..............................................................A-1
A.1.4 Preparations for UC-Related Data..........................................................................A-1
A.1.5 Configuration Procedure.........................................................................................A-1
A.1.6 Relations Between Database Tables .....................................................................A-2
A.2 Adding Workstation ...........................................................................................................A-3
A.2.1 MML Commands.....................................................................................................A-3
A.2.2 Description of Configuration ...................................................................................A-4
A.2.3 Description of Parameters ......................................................................................A-4
A.3 Adding UC Group ..............................................................................................................A-4
A.3.1 MML Commands.....................................................................................................A-4
A.4 Adding UC User.................................................................................................................A-5
A.4.1 MML Commands.....................................................................................................A-5
A.5 Configuration Instance ......................................................................................................A-7
A.5.1 Instance Data..........................................................................................................A-7
A.5.2 Steps of Configuration ............................................................................................A-7
A.6 Optional Configurations.....................................................................................................A-8
A.6.1 Adding UC Caller Group .........................................................................................A-8
A.6.2 Adding UC Intelligent Call Routing .........................................................................A-9
A.6.3 Adding UC Week Information ...............................................................................A-11
A.6.4 Adding UC Date Information.................................................................................A-13
A.6.5 Adding UC Time State Information .......................................................................A-14
Appendix B Typical Service Flows ..............................................................................................B-1

B.1 CTD Service Flow..............................................................................................................B-1
B.2 CTF Service Flow ..............................................................................................................B-2
B.3 Enhanced Caller ID Service Flow......................................................................................B-3
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B.4 CTC Service Flow..............................................................................................................B-3

B.5 Temporary Binding (Remote Office) Service Flow............................................................B-4
B.6 Flow of CTD Service of Temporary Binding Service.........................................................B-5
B.7 Flow of Call Processing Service of Temporary Binding Service .......................................B-7
B.8 ICR Service Flow...............................................................................................................B-7
B.8.1 ICR Service Setting Flow........................................................................................B-7
B.8.2 ICR Service Processing Flow .................................................................................B-8
B.9 Unified Message Service Flow ..........................................................................................B-9
B.9.1 Flow of Instant Message Notification of Unanswered Call .....................................B-9
B.9.2 Flow of Transferring Voice Mailbox to Email ........................................................B-10
Appendix C Acronyms and Abbreviations .................................................................................C-1
Index ................................................................................................................................................ i-1
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U-SYS WorkSpace Unified Communication System Chapter 1 System Description
Chapter 1 System Description
1.1 Introduction to Unified Communication System

The U-SYS Workspace Unified Communication System (hereinafter referred to as the
UC system) is developed based on Huawei U-SYS next generation network (NGN)
solution.
It fully incorporates the functions of enterprise-oriented office software of Microsoft
and IBM.
It provides corporate subscribers with an integrated communication means.
The UC system forms a platform for all communication devices (including NGN devices
in the external communication network and internal Internet devices) to integrate and
interwork with each other. Through this platform, corporate subscribers can use various
kinds of devices, including telephones, mobile phones and PCs to access and control
voice messages, faxes, short messages and Emails. In this way, subscribers can
communicate in a flexible, real-time manner.
With the diversification of communication means, subscribers can enjoy
communication services by using different devices. Refer to Table 1-1.
Table 1-1 Corresponding relation between services and devices supporting them
Service Device
Voice Telephone terminal
Voice mailbox Telephone terminal
Email Personal computer (PC) or personal digital assistant (PDA)
Fax Fax machine
Short message service (SMS) Mobile telephone terminal
Instant message PC or PDA with client software
Video Video terminal
Telephone conference Conference terminal
As shown in the table, there is a variety of communication modes that can be used by
subscribers with corresponding devices offered. Therefore, it has become a pressing
challenge on how to associate these devices effectively to better serve subscribers.
Especially for the enterprises using Internet as the office network, the integration
between Internet devices and external communication network equipment has become
their urgent demand.
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1.2 Services
1.2.1 Overview of Services
The U-SYS UC system is located in the service management layer of the NGN
architecture. It interworks with the SoftX3000, trunk media gateway (TMG) and
universal media gateway (UMG) through such standard protocols as Session Initiation
Protocol (SIP) and Digital Subscriber Signaling No.1 (DSS1). It offers the following
value-added services:
1.2.2 Click to Call
Click to call based on voice over IP (VoIP) means that a UC subscriber can originate a
call by clicking the corresponding record or information in the [Instant message] or
[Address list] page.
Note:
A subscriber bound with an NGN number (which is allocated by the SoftX3000) and enjoying UC services
through UC Web is called a UC subscriber.
The Click To Call service comprises the service types as listed in Table 1-2.
Table 1-2 Service types of Click To Call and descriptions
Service type Description

A UC subscriber can start a point-to-point call by clicking a callee in
Click To Dial (CTD)
the [Address list], [Instant message], or [Call log] page.
When there is an incoming call, a window displaying caller information
will appear. A UC subscriber can perform control operations by
Enhanced Caller ID
clicking. A UC subscriber can see the information of a maximum of 15
incoming calls.
During a call, a UC subscriber can hold or release a call participant by
Click to Hold/Retrieve
clicking a corresponding button on the Web page.
A UC subscriber can forward an incoming or ongoing call by clicking a
Click to Forward
corresponding button on the Web page.
A UC subscriber can originate a conference call to multiple
subscribers simultaneously by selecting them from the [Address list] or
Click To Conference (CTC)
[Instant message] page and then clicking the CTC button. A UC
subscriber can call a maximum of 16 subscribers simultaneously.
A UC subscriber can add, delete or modify a conference party by
Click to Add/Delete
clicking the corresponding record on the Web page.
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1.2.3 Click to Fax
Click To Fax (CTF) based on VoIP means that a UC subscriber can send a fax message
to the callee through the VolP network by clicking the corresponding link on the Web
page. The SoftX3000 uses the extension part of the Intelligent Network Application
Protocol (INAP) and the T.38 protocol to transmit fax information.
1.2.4 Instant Message
Instant Message (IM) is the information in text format exchanged among multiple UC
subscribers in real time, which needs not be saved. However, IM is different from
common Email, for it is the text message sent in real time. It can send presence
information to other participants in real time.
IM is compatible with mobile messages, Internet messages and fixed messages, so
that mobile subscribers, Internet subscribers, and fixed subscribers can chat through
multimedia devices.
1.2.5 Presence
Presence means the states of a UC subscriber in the office network, including “Offline”,
“Online”, “Away”, and one to thirteen extended states. The first three states are basic
states. You can customize an extended state to meaningful character strings, for
example, ‘Working’, ‘Meeting’, or ‘Having meal’.
With this service, a UC subscriber can publicize or modify his/her current state or even
mood over the network. In addition, this service supports the subscription by other UC
subscribers to view the current state of a presence subscriber; that is, when the state of
the presence subscriber changes, this service will notify relative UC subscribers of the
state change.
The presence service supports the following functions:
A UC subscriber can modify or publicize his/her state.
A UC subscriber can set to change his/her state automatically based on time. For
example, set that the state is displayed as “Online” between 8:00 and 12:00, and
then changed to “Offline” between 12:00 and 12:30.
The change of state will affect the intelligent routing immediately, so that the UC
system can change the communication route in real time.
The presence is coupled with the address list and IM.A UC subscriber can see the
state of other UC subscribers in the [Address list] page, and can see and modify
his/her own state in the [Instant message] page.
Before obtaining the state of other UC subscribers, a UC subscriber needs to
acquire the permission from those subscribers.
The presence service can be used in cooperation with other services, providing
subscriber state information for these services. Take the combination of the
presence service and the multimedia conference service as an example. When a
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UC subscriber is at a conference, the multimedia conference service supports the

display of the state of all the participants based on the information provided by the
presence service.
1.2.6 Phone Presence
I. Overview of Phone Presence
Phone presence refers to the state of the phone set of a UC subscriber in the office
network, including the busy state and idle state. A UC subscriber can see the phone
state of other UC subscribers in the [Address list] page.
If UC subscriber A subscribes the phone state of UC subscriber B through the phone
presence service, when subscriber B’s phone set changes from busy to idle state (due
to on-hook, for example), this service will notify subscriber A of the state change of
subscriber B through Email, Short Message Service (SMS) or IM. At this time,
subscriber A can select the most appropriate means to communicate with subscriber B.
1.2.7 Intelligent Call Route
I. Overview of Intelligent Call Route
To better meet individual requirements and improve the Quality of Service (QoS), the
U-SYS UC system provides the Intelligent Call Route (ICR) service.
Flexible routing policy can be set by a UC subscriber on the Web page or by the carrier
administrator through MML commands based on any combination of caller level, calling
number, subscriber state, phone state, weekday and time. In this case, different levels
of callers are served differently, thus enhancing communication quality and effect.
II. Classification of ICR modes
As shown listed Table 1-3, ICR modes include the following modes:
No operation
Rejecting call
Forwarding to voice mailbox
Sending description information to text terminal
Serial forwarding
Parallel forwarding.
Table 1-3 ICR modes and descriptions
ICR mode Description

None Normal call
Reject Incoming calls are rejected directly.
VMS An incoming call is forwarded to the voice mailbox of a UC subscriber.
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ICR mode Description

Text None
An incoming call is forwarded to several subscribers one by one based
Sequent forward on the pre-defined sequence until it is put through. The duration of call
attempt to each forwarded-to subscriber can be set differently.
An incoming call is forwarded to the pre-defined subscribers
Parallel forward
simultaneously until it is answered.
There are also other supplementary modes:

Forwarding to SMS
A short message is sent to notify a UC subscriber of a missed call.
Combined forwarding
After an incoming call fails to be forwarded to several subscribers simultaneously or
based on the preset sequence, it is then forwarded to the voice mailbox or SMS.
III. Selection of ICR Mode
Select ICR mode based on caller

The device chooses different ICR modes according to different caller groups. Different
callers can be grouped by leaders, colleagues or friends. A maximum of 10 caller
groups can be defined and a maximum of 20 subscribers can be allocated to different
groups by prefix. For example, the numbers prefixed with 0 can be grouped in the toll
call user group.
Select ICR mode based on presence
Different ICRs can be adopted according to the current state of a UC subscriber (online,
offline or away).
Select ICR mode based on time
Different ICRs can be adopted according to the time when an incoming call is received.
Note:
The above ICR selection methods can be used together.
1.2.8 Remote Office
With the remote office service, the UC functions of UC subscriber A can be bound to
NGN subscriber B temporarily through the modification of the relative information on
the Web page by the UC subscriber or through MML commands carried out by the
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carrier administrator, so that NGN subscriber B can enjoy the UC functions of UC

subscriber A.
This service ensures that a UC subscriber can continue enjoying the UC services even
if he/she is away from the original office (for example, on business).
1.2.9 Unified Message
Unified Message (UM) service indicates the media conversion capability of the UC
system. No matter where a UC subscriber is, he/she can receive Emails, voice mails,
calls, video calls, short messages, and faxes.
Converting non-answered calls to instant messages for notification.
Converting missed calls to short messages for notification.
Converting voice mails to Emails.
Converting faxes to Emails.
Converting Emails to faxes, that is, CTF.
1.3 Functions
1.3.1 Portal
When the UC system is applied in enterprises, it offers a Web entry for accessing the IT
system and communication capability of an enterprise. By setting up a dedicated page
in the enterprise portal for integrating various communication-related functions, the
staff can select contact means flexibly and conveniently during work time. The portal
interface (including combination of functions) can be customized based on the specific
requirements of each enterprise.
1.3.2 Single Sign On
The UC system provides the Single Sign On (SSO) function; that is, after a subscriber
logs in to the UC system with only one password entered, he/she can use the services
directly.
1.3.3 Personal Information Management t
Personal Information Management (PIM) includes the management of Emails,

calendars, schedules and tasks.
1.3.4 Address List
In the address list, such information as user name, employee ID, department, various
kinds of telephone numbers, and Email address are displayed.
Apart from the above information, the UC system also adds such functions as showing
user state and phone state, CTD, and CTF.
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1.3.5 Call Log
The UC system offers the following call information for UC subscribers:

Outgoing calls
Answered calls
Missed calls
Forwarded calls
1.3.6 UC Administration
The subscriber authorities for the following services can be controlled in the SoftX3000:
Click to call
CTC
Call Log
Intelligent routing
IM
1.3.7 Multi-Level Service Management
The UC system supports the management of UC services at two levels:

System level: A carrier manages the whole UC system and various organization
units (OUs).
OU level: An enterprise manages the subscribers in OUs.
1.3.8 Network Address Translation
UC Web clients can be deployed in different networks, adopting such standard

protocols as Hyper Text Transport Protocol (HTTP) and SIP to achieve Network
Address Translation (NAT) traversal. Therefore, the carrier can provide UC services to
enterprises in different networks.
1.3.9 Language Support
The UC system supports the display of the interfaces in either Chinese or English
based on the language version of the browser.
1.4 Networking Principles

1.4.1 Networking Model
NGN is a service-driven network. It separates service from call control as well as call
control from bearer to achieve a service system independent from the network. The UC
system serves as the application server and provides abundant UC services by
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cooperating with the SoftSwitch (SoftX3000) in the control layer of NGN. See
Figure 1-1 for the typical networking model of UC server in NGN.
AMG: Access Media Gateway IAD: Integrated Access Device

TMG: Trunk Media Gateway UMG: Universal Media Gateway
IM Server: Instant Message Server VM Server: Voice Mail Server
Figure 1-1 Networking model of UC system in NGN
1.4.2 UC Server Group
I. Overview of UC Server Group
The UC server group is a whole body composed of all the functional modules of the UC
system. It resides in the service management layer of NGN logically, providing
communication capabilities for IT systems. Depending on different software functions,
the UC server group is composed of eight software modules generally, with the core
module as UC Agent.
II. UC Agent
It is the connecting point between communication network and Internet. Its functions
are triggering UC services and transferring MML commands between UC subscribers
and SoftX3000.
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III. Call Log Server
Its functions are receiving call logs of UC subscribers from SoftX3000 and saving them
in the local SQL database or the SQL database in the network.
IV. UC Portal
It provides unified interfaces for UC subscribers, such as login interface, operation

interface, and maintenance interface.
V. Directory Server
It adopts Microsoft Active Directory (AD) and accomplishes authentication and

management of UC subscriber’s login to the UC system.
VI. IM Server
It adopts Microsoft Live Communication Server 2003 and provides such functions as IM
and online alert within an enterprise.
VII. Email Server
It adopts Microsoft Exchange 2003 and offers secure and private access to mobile
Emails, remote Emails and desktop Emails on client (Outlook).
VIII. Fax Gateway
It functions are sending and receiving faxes, and converting faxes to Emails as well as
Emails to faxes. Besides connecting with the Internet through Transport Control
Protocol (TCP)/Internet Protocol (IP), it must provide primary rate adaptation (PRA)
trunk to interconnect with TMG/UMG.
IX. VM Server
It is voice mailbox (VM) server. It is responsible for recording and saving voice
messages; that is, it records the voice messages of subscribers into digital voice files
and stores these files in the hard disk of the server, and then the UC Agent sends them
to the Email box of the destination UC subscribers. Besides connecting with the
Internet through TCP/IP, VM Server must provide PRA trunk to interconnect with
TMG/UMG.
Caution:
The preceding modules are logical components, and some of them can be deployed in one server in actual
application. Both Call Log Server and UC Agent interwork with SoftX3000 through SIP, but only one port
number can be set at SoftX3000 side, so Call Log Server and UC Agent cannot be located in one server.
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X. Protocols for Interworking Among UC Server Group
Refer to Figure 1-2 for the protocols used for interworking between various UC servers.
Figure 1-2 Interworking protocols between UC servers
UC Agent communicates with the SoftX3000 through standard protocol control

interface (SIP+MML).
IM Server, Portal Server and Email Server communicate with UC clients through
standard subscriber interfaces such as SIP and HTTP.
Directory Server communicates with FAX GW, VM Server and Email Server
through such standard authentication interfaces as Lightweight Directory Access
Protocol (LDAP) and Domain Name Services (DNS).
XI. Interworking between UC Server Group and Other NGN Components
The UC server group can interwork with other NGN components in the following
modes:
UC Agent interworks with SoftX3000 through SIP and MML.
Call Log Server interworks with SoftX3000 through SIP.
Fax Gateway interworks with TMG/UMG through PRA trunk.
VM Server interworks with TMG/UMG through PRA trunk.
1.4.3 Networking Modes
Depending on different service providers, there are two networking modes used in
actual application.
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I. UC Services Provided by Carrier Independently
1) Networking description
In this networking mode, the carrier provides all NGN equipment (including UC server
group). Enterprises or subscribers can enjoy UC services if only they have PCs and
phone sets. See Figure 1-3 for this networking model.
MRS: Media Resource Server MCU: Multipoint Control Unit

OpenEye: SIP/H.323 Softphone iManger N2000: Huawei Network Management System
Figure 1-3 Networking model of UC services provided by carrier independently
There are three networks around SoftX3000:

Internal network of SoftX3000: BAM, iGWB and SoftX3000 are interconnected
through LAN Switch A.
Service network: SoftX3000 (IP Forward Module (IFMI) board), UC server group,
MRS and MCU are interconnected through LAN Switch B.
Network management network: BAM, iManager N2000 and server group are
interconnected through LAN Switch C.
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Note:
Figure 1-3 shows the networking configuration for connecting 10,000 subscribers. Four servers are
located in the network management network, so four IP addresses need be set fixedly in the network
management network. In addition, three external IP addresses need be set for Server 1, Server 2 and
Server 3.
2) Networking feature
In this mode, the carrier can provide UC services to enterprises or subscribers
independently without the need to rebuild the network, thus facilitating the expansion of
services and the raise of profit. This mode is recommended for the networking for
medium- and small-sized enterprises.
II. UC Services Provided by Carrier and Enterprise Cooperatively
1) Networking description
In this networking mode, the carrier provides NGN equipment, and the enterprises
provide PCs, phone sets and enterprise IT systems. See Figure 1-4 for this networking
model.
Figure 1-4 Networking model of UC services provided by carrier and enterprise cooperatively
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The enterprises have only been configured with Email Server and Directory Server, so
it is necessary to add a UC server group. Take the UC system connecting 20,000
subscribers as an example. Refer to Table 1-4 for the configuration of UC server group
in this networking mode.
Table 1-4 Configuration of UC server group in this networking mode
Server No. Software modules Function

Providing UC call management interface to
Server 1 UC Agent + IM Server
SoftX3000, IM and presence services.
Providing Portal entry, Web page and call log
Server 2 UC Portal + Call Log Server
services.
Server 3 Fax Gateway + VM Server Providing fax GW and voice mailbox services.
Note:
These three servers are positioned in the network management network, so three IP addresses need be
set fixedly in the network management network. In addition, three interfaces are offered to the external IP
network, so three IP addresses need be set fixedly also.
2) Networking feature
In this networking mode, UC Agent module is added and other service functions are
expanded in the enterprise IT system. In this way, the U-SYS NGN communication
capability can be used by the IT system of the enterprise and the continuity of the IT
system can be kept. In addition, the security of enterprise information (such as
employee position and telephone number) can be guaranteed, thus solving the
problems related to NAT and Firewall. This mode is applicable to the networking for
enterprises with internal IT systems (especially large- and medium-sized enterprises).
1.5 Billing System

1.5.1 Overview of Billing System
The billing system for UC subscribers is the same as that for common NGN subscribers
in structure. Refer to Chapter 6, ‘Tickets, Bills and Charging System’ of U-SYS
SoftX3000 Technical Manual-Architecture & Principle for details.
UC services apply the monthly fee mode, and each call is charged separately.
1.5.2 Examples of Charging Cases
Suppose subscriber A has registered the CTC service, for which the monthly charge is
N dollars. If subscriber A held only one conference within a month, and the participants
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were subscribers B and C, subscriber A should pay: monthly charge (N dollars) + call
charge from subscriber A to subscriber B + call charge from subscriber A to subscriber
C.
Suppose a subscriber has registered the ICR service, for which the monthly charge is N
dollars. If the subscriber answers calls by using his/her own telephone E, he/she will
only pay the call answer charge (which is unnecessary if callees are not charged). If the
subscriber answers calls on telephone F through ICR, he/she will pay the call
forwarding fee. Therefore, the subscriber should pay: monthly charge (N dollars) + call
answer charge on telephone E (which is unnecessary if callees are not charged) + call
forwarding fee from telephone E to telephone F.
1.6 Technical Specifications

1.6.1 System Capacity
Refer to Table 1-5 for system capacity.
Table 1-5 System capacity
Item Specifications Remarks

Maximum number of UC One UC call occupies two
600,000
subscribers common NGN call resources
Maximum number of enterprises 65,535 Number of IP Centrexes
Maximum number of UC servers 100 None
Maximum number of
subscribers talking with a UC 15 None
subscriber simultaneously
Pop-up time of call control
<2 seconds None
window
Number of call logs saved by This number can be expanded
10,000
each subscriber by adding disks.
This size can be expanded by
Size of Email box 15 MB
adding disks.
Number of yearly weekday
For each UC subscriber
settings: 20
Number of weekly weekday
For each UC subscriber
settings: 7
Number of date types: 10 For each UC subscriber
Intelligent routing
Number of time states: 10 For each UC subscriber per day
Number of work states: 20 For each UC subscriber
Number of caller types: 20 For each UC subscriber
Quantity of caller numbers: 20 For each UC subscriber
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Item Specifications Remarks

Quantity of forwarded-to
numbers in case of parallel For each UC subscriber
forwarding: 5
Intelligent routing
Quantity of forwarded-to
numbers in case of serial For each UC subscriber
forwarding: 5
1.6.2 Power Consumption
I. Power Supply
Rated voltage: –48 VDC

Voltage fluctuation range:–57 V to –40 V
II. Power Consumption of UC System
If the UC system carries 20,000 subscribers, the power consumption of each server is
as shown in the following table.
Table 1-6 Power consumption of UC servers when connecting 20,000 subscribers
Function unit Power consumption (W) Configuration

Server 1 (UC Portal + Call Log Server + Mail Server) ≤250 Using HP server
Server 2 (UC Agent + Directory server + IM Server) ≤250 Using HP server
Server 3 (FAX gateway + VM Server) ≤250 Using HP server
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U-SYS Workspace Unified Communication System Chapter 2 Installation and Configuration of UC Server
Chapter 2 Installation and Configuration of UC

Server
2.1 Installing UC System Software

2.1.1 Configuring System and Connection Data
I. Configuration Description
Functions and service modules of the UC system can be installed and configured on
different UC servers, provided that the following conditions are satisfied:
z In the UC agent, Live Communication Server (LCS), UC RTC (Real Time
Communication) Service and UC Service must be installed and run on the same
server.
z In the Call Log, Call Log Service and SQL Server must be installed and run on the
same server.
z In the Portal, Internet Information Services (IIS), Huawei Workspace and some
COM+ and .NET components must be installed and run on the same server.
z All relative UC functional modules must be installed on the servers in the same
domain.
For other UC functional modules, the configuration is as follows:
z There can be multiple Exchange mail servers.
z DNS and CA can be installed and configured as needed.
Note:
The SoftX3000 sends SIP messages to the UC agent and Call Log simultaneously. Therefore, to achieve
good performance, you must install the UC agent and Call Log on the same server.
II. Typical Configuration
Table 2-1 gives the description of the software of UC servers for a typical configuration.
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Table 2-1 Description of the software of UC servers
Server Service module Note:

Active Directory
Ethernet card 1: 189.1.1.20, used for
DNS
communicating with the SoftX3000 and
UC Server1 UC Service
BAM;
UC RTC Service
Ethernet card 2: standby.
LCS
UC Portal Server
Ethernet card 1: 189.1.1.40, used for
Call Log Server
UC Server2 communicating with the SoftX3000;
E-mail Server
Ethernet card 2: standby.
IIS
Fax Server
UC Server3
Voicemail Server
Note:
The server installed with the UC agent is called domain controller (DC) or active directory (AD) . The server
installed with the UC Portal and Exchange is known as Portal or Exchange. In this manual, we refer to
them as AD and Portal only.
Call Log and UC Service cannot be installed on the same server.
For the installation and configuration of the Fax Server and Voicemail Server, refer to the manual related.
This manual just introduces the installation and configuration of UC Server1 and UC Server2.
III. Hardware Deployment and Connection
Figure 2-1 illustrates and deployment and connection of UC servers.
SoftX3000 BAM
191.1.1.1/16 191.1.1.10/16
GW:191.1.1.5
IP Network
GW:189.1.1.30
189.1.1.20/16 189.1.1.40/16
AD Server Portal Server
Figure 2-1 Service deployment
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2.1.2 Overview of Software Installation
I. Installation Procedures
Install Preparation
Install Windows Server 2003

on AD and Portal Server
Install Active Directory on AD
Add Portal Server to Domain
Install Exchange
on Portal Server
Install LCS on AD Server
Install SQL Server

on Portal Server
Install UC Software
at AD Server
Install UC Software
at Portal Server
Install Complete
Figure 2-2 The UC server installation sequence
II. Hardware Requirements
The AD and Portal servers both are PC servers. For them, the configuration
requirements are:
z Two CPUs with over 2.4 GB dominant frequency
z Larger than 4 GB (double data rate) DDR memory
z Two 36 GB SCSI (Disks) hard disks
z CD-ROM drive
z At least two 100/1000 Mbit/s Ethernet cards.
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Note:
The hardware configuration of the server may be updated. So the real configuration may be different from
what is described here.
III. Software Requirements
Get the following software ready:

z Microsoft Windows Server 2003 Standard Edition
z Microsoft SQL Server 2000 Standard Edition
z Microsoft SQL Server 2000 Service Pack 3
z Microsoft Exchange Server 2003
z Microsoft Live Communication Server 2003
z UC application package
Note:
Microsoft Windows Server 2003, SQL Server 2000, Exchange Server 2003 and Live Communication
Server 2003 are all products of Microsoft Corporation. For details on usage, refer to related technical
documents of Microsoft.
Company names and trademarks mentioned in this chapter all belong to Microsoft Corporation.
2.1.3 Installing Operating System
I. Description of Installation
It is recommended to install Windows Server 2003 Standard edition on the AD and

Portal servers.
Note:
For Windows 2003, the standard edition and above are required.
II. Initializing Installation
Proceed as follows:
1) Boot from CD-ROM
Enter the CD into the CD-ROM, change the system boot sequence to “CD-ROM” in the
Basic Enter Output System (BIOS) setting, and then save the configuration and exit.
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Note:
For some computer models, you have to press the space bar when the system prompts you to "press any
key to boot from CD-ROM".
2) Detect and load device files

After booting from the CD-ROM, the system enters the installation detection interface
and detects and loads devices.
3) Confirm the installation
When the loading is finished, the [Welcome] dialog box appears. Then press <Enter> to
enter the license agreement interface. Press <F8> to accept the agreement, and then
go on.
Note:
When pressing <F8>, the system prompts that Windows 2003 has existed. Press <Esc> to start a new
initial installation.
4) Create partitions
The setup will show the partition information of the hard disk.
z If there are no partitions, press <C> to create partitions.
z If there are already partitions, which require adjustment, press <D> to delete these
partitions and then create new ones.
Note:
It is recommended to allocate at least 10 GB for each partition.
5) Format partitions
After having created partitions, use the <Up>/<Down> arrow keys to select a partition,
and then press <Enter>.
z If you select to install the OS in a newly created partition, the setup will format that
partition.
z If there is some other Windows OS in the partition, press <C> to confirm
formatting.
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Note:
It is recommended to install Windows in partition C in the NT file system (NTFS) format.
6) Copy setup files

The setup will copy files to the hard disk. After copying, the computer will restart
automatically.
III. Starting Setup:install
Proceed as follows:
1) Prepare for the setup
When the computer restarts, the setup makes preparations for setting up Windows,
automatically copies system files and loads them to computer devices.
Note:
During the installation process, the black screen may appear a few times for refreshing the display. This is
a normal phenomenon.
2) Set regional and language options:

When the [Regional and Language Options] dialog box appear, select the correct
setting. If nothing needs to be modified, click <Next>. To make modifications, click
<Customize> to enter the region and language setting interface.
Note:
To show East Asia languages such as Chinese, Japanese and Korea, select “Install files for East Asia
languages” on the [Languages] page of the region and language setting interface. Alternatively, you can
enter [Control Panel/Regional and Language Options] to install a East Asia language after the program
installation. :East Asia languages
3) Fulfill Windows registration and licensing

z When the [Personalize Your Software] dialog box appears, enter your user name
and organization name, and click <Next>.
z In [Your Product Key], enter the product serial number of Windows Server 2003,
and click <Next>.
z In the [Licensing Modes] dialog box, select “Per Server” or “Per Device/Per User”
of Windows Server 2003, and then click <Next>.
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Note:
To select “Per Server” or “Per Device/Per User” is up to the charging by Microsoft. Usually, if there are
multiple servers of different types, with clients relatively fixed, select “Per Device”. If you are at a loss to
make a judgment at the installation, adopt the default settings. After the installation of the OS, you can
modify the licensing mode in [Control Panel/Licensing].
4) Set computer name and administrator password2003:

In the [Computer Name and Administrator Password] dialog box, enter the computer
name and administrator password.
Note:
For the AD servers, you can enter “UCRTC” for computer name, for the Portal servers, you can enter
“UCPORTAL”.
You have to enter the administrator password twice for confirmation. The password must conform to the
password setting rules. For example, “Example@1”. If not, the setup will give a prompt. This will affect your
accessing the UC web interfaces.
5) Set date and time

In the [Date and Time Setting] dialog box, set the correct date, time and time zone, and
then click <Next>.
Caution:
Select the correct time zone. Otherwise, you will not be able to log in to the UC server.
After the installation of the OS, you can also modify the time zone in [Control Panel/Date and Time].
6) Fulfill networking setting

In the [Networking Settings] dialog box, select “typical settings”, and click <Next>. Keep
the default setting in the [Workgroup or Computer Domain] dialog box (WORKGROUP),
and click <Next>.
7) Copy files and install Windows
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Start copying Windows system files, install Windows and make settings. After the full
installation and setting, the computer will automatically restart (at this time you can take
out the Windows Server 2003 CD-ROM.
8) Check after installing Windows
When the logon interface appears at the restart, press <Ctrl + Alt + Del>, enter the
administrator password and enter the left side of Windows. If the interface as shown in
Figure 2-3 appears, it indicates the installation is successful.
Figure 2-3 The interface at the restart after the successful installation of Windows
Note:
To prevent the interface as shown in Figure 2-3 from appearing when the computer restarts later, check
“Don’t display this page at logon.”
9) Perform subsequent operations after installing Windows

The following operations are required after installing Windows:
z Partition and format: If you have not performed logic partitioning or formatting to
the Extended Partition during the installation, do so with reference to the Windows
computer administrative tools.
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z Install the patch: Configure the network to access the Internet, and then log on to
Microsoft’s web site with [Start/Windows Update] to install the security patch.
2.1.4 Installation of Active Directory
I. Prerequisites for Installation
Ensure that the following are ready installed before installing Active Directory:
z Windows Server 2003.
z The IP addresses, subnet masks, and default gateways of the Ethernet cards in
the AD and Portal servers.
z The UC server has been correctly connected to the network.
z You have logged on to the AD server as the administrator.
II. Installing Active Directory on AD Server
Proceed as follows:
1) Run the setup
Select [Start/Run…], enter “dcpromo” and click <OK> to enter the “Active Directory
Installation Wizard” interface as shown in Figure 2-4. Click <Next> to go on the
installation.
Figure 2-4 The Active Directory installation welcome window
2) Select a domain controller type
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The next window of the Active Directory Installation Wizard shows the OS compatibility
information, as shown in Figure 2-5.
Figure 2-5 The OS compatibility information of the Active Directory Installation Wizard
Click <Next>. The domain controller type selection window appears, as shown in
Figure 2-6.
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Figure 2-6 The domain controller type selection window
Keep the default setting, that is, “Domain controller for a new domain” (as shown in
Figure 2-6, and click <Next>.
3) Create a domain forest
The [Create New Domain] window shows next, as shown in Figure 2-7.
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Figure 2-7 The “Create New Domain” window
Keep the default setting, that is, “Domain in a new forest” (as shown in Figure 2-7, and
click <Next>.
4) Specify a name for a new domain
The [New Domain Name] window appears next, as shown in Figure 2-8.
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Figure 2-8 The window for setting the DNS name of a domain
In Figure 2-8, enter the full DNS name for a new domain (since this domain name will
be used across the Internet, it must be obtained from the telecom administrator with its
approval), and then click <Next> to enter the [NetBIOS Domain Name] window, as
shown in Figure 2-9.
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Figure 2-9 The window for setting a NetBIOS domain name
The NetBIOS domain name in Figure 2-9 will automatically display as the full name
without a suffix, as shown in Figure 2-8. Keep the default setting, and click <Next>.
5) Specify the storage path
The [Database and Log Folders] window appears next, as shown in Figure 2-10.
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Figure 2-10 Database and log folders
Keep the default path as shown in Figure 2-10, and click <Next> to enter the [Shared
System Volume] window, as shown in Figure 2-11.
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Figure 2-11 The window for specifying the folder to be shared as the system volume
Keep the default path set as shown in Figure 2-11, and then click <Next>.
6) Install DNS
The [DNS Registration Diagnostics] window appears next, as shown in Figure 2-12.
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Figure 2-12 The DNS registration selection window
In Figure 2-12, select “Install and configure the DNS server on this computer, and set
this computer to use this DNS server as its preferred DNS server,” and then click
<Next>.
Note:
If you have installed and configured the DNS server on the AD server, or you have specified an existing
DNS server for the network connection, the above step will not appear during the installation.
7) Set permission compatibility options

The [Permissions] window appears next, as shown in Figure 2-13.
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Figure 2-13 Permission setting
In Figure 2-13, select “Permissions compatible only with Windows 2000 or Windows
Server 2003 operating systems,” and then click <Next>.
Note:
Selecting “Permissions compatible only with Windows 2000 or Windows Server 2003 operating systems”
will ensure a secure communication and reduce data flow of the network.
8) Set the restore mode administrator password

The [Directory Services Restore Mode Administrator Password] window appears next,
as shown in Figure 2-14.
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Figure 2-14 Setting the restore mode administrator password
In Figure 2-14, enter the password twice (normally, keep the restore mode password
consistent with the domain administrator password), and then click <Next>.
III. Configuring Active Directory After Installation
1) Start installation and configuration

The [Summary] window (as shown in Figure 2-15) appears next, collecting the settings
in the previous steps. Click <Next> to go on the installation.
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Figure 2-15 Summary of the installation of the AD server
2) Install and configure Active Directory

The system starts installing and configuring Active Directory, as shown in Figure 2-16.
Figure 2-16 Installing and setting Active Directory
3) Finish the installation
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After setting, the [Completing the Active Directory Installation Wizard] window appears,
Figure 2-17 The window for finishing the Active Directory installation wizard
In Figure 2-17, click <Finish>. The system prompts that the computer must be restarted.
Press <Restart Now> to restart and finish the installation of Active Directory.
4) Check the completion of the installation
After the completion of the installation of Active Directory and restarting the computer,
you can check whether the installation is completed by the following way:
Select the menu [Start/All Programs/Administrative Tools/Manage Your Server]. The
interface as shown in Figure 2-18 appears. If there are “Domain Controller (Active
Directory)” and “DNS Server” on the interface, it indicates the installation is successful.
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Figure 2-18 The interface shown after the completion of the installation of Active Directory
Note:
After the installation, if you need to re-install and re-configure Active Directory, run “dcpromo” once again
to uninstall Active Directory, and then re-install it.
IV. Adding Portal Server to Domain
After installing Active Directory on the AD server, you need to add the Portal server to
the newly created Active Directory domain.
To add the Portal server to the Active Directory domain, proceed as follows:
1) Set the DNS server
To enable the Portal server to access the domain set in the AD server, you need to set,
on the Portal server, the address of the DNS server as the IP address of the AD server.
z Connect the Portal server to the network the AD server is in.
z Log on to the Portal server as the administrator, and click [Start/ Control Panel] to
open the control panel window.
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z Double-click “Network Connections” on the control panel, double-click the

Ethernet card for connecting with the AD server, and click <Properties>.
z In the “This connection uses the following items:” list, select “Internet Protocol
(TCP/IP)”, and click <Properties>.
z Choose “Use the following IP address” and enter the correct IP address, subnet
mask and default gateway. Then, enter the IP address of the AD server in
“Preferred DNS server”, as shown in Figure 2-19.
Figure 2-19 Setting DNS of the Portal server
z Click <OK> consecutively to save the setting and exit.

2) Add a domain
z Click [Start/Control Panel] to open the control panel.
z Double-click <System> to open the [System Properties] interface. Select the
<Computer Name> window, and click <Change…>.
z In the <Computer Name Changes> dialog box that pops up, select <Domain>, and
enter the domain of the AD server (the DNS domain name or NetBIOS domain
name of the AD server; in this installation instance, “workspace.com” or
“workspace”), as shown in Figure 2-20.
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Figure 2-20 Adding a computer to a domain
z Click <OK> in the window as shown in Figure 2-20. A dialog box appears for
modifying the computer name. Enter the username as “administrator” (the domain
administrator of the AD server), and the corresponding password. When the
system verifies the enter is correct, there will display a prompt indicating a domain
has been successfully added. Click <OK> to confirm.
z The system prompts the domain added can only be valid after restarting the
computer. Click <OK> to confirm, and then click <OK> in [System Properties]. The
system asks whether to restart. Click <Yes> to restart.
z When the computer restarts, enter the username of the domain administrator,
“Administrator”, and the corresponding password, and select to log on to the
domain (here, “workspace”; if there is no option for logging on to the domain, click
<Options> to show the [Log On to] selection box). If the logon succeeds, it
indicates the Portal server has been added into the domain.
3) Check whether the Portal server has been added to the domain
z Click [Start/Control Panel] to open the control panel.
z Double-click <System> to open the [System Properties] window. Select
<Computer Name> and check the field on this page. If what is displayed is the
domain currently set, that is “workspace.com”, it indicates the Portal server has
been successfully added to the domain. .
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2.1.5 Installation of Live Communication Server 2003
Live Communication Server 2003 can be installed on the AD server or other computers
that have been added to the domain the AD server is in. Confirm the following before
installing the LCS server:
z Windows Server 2003 has been correctly installed.
z Windows Server 2003 is to be installed on the domain controller, or the computer
on which Windows Server 2003 is to be installed has been added to the domain
configured for the AD server.
z You have logged on to the domain configured for the AD server as the domain
administrator.
II. Installing LCS 2003
Proceed as follows:
1) Run the setup
Run “setup.exe” under the directory setup\i386 in the LCS installation CD-ROM. When
the interface as shown in Figure 2-21 appears, select “Home Server”. Click <Install> to
start the installation.
Figure 2-21 LCS installation starting interface
2) Initialization at the installation
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First, the SQL Server Desktop Engine (MSDE) (instance name being RTC) will
automatically installed and configured. After that, the “Live Communications Server –
Setup Wizard” appears, as shown in Figure 2-22.
Figure 2-22 The LCS installation wizard
Click <Next> in Figure 2-22. The “License Agreement” window appears, as shown in
Figure 2-23.
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Figure 2-23 The LCS license agreement window
Select “I accept the terms in the license agreement” in Figure 2-23 and click <Next>.
The “Customer Information” window appears, as shown in Figure 2-24.
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Figure 2-24 The window for entering customer information
Enter user name and organization name in Figure 2-24, and click <Next>.
3) Select installation components
The “Available Component” window appears next, as shown in Figure 2-25.
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Figure 2-25 The window for selecting LCS installation components
Keep the default setting in Figure 2-25, and then click <Next>.
4) Enter the LCS account information
The “Service Account Information” window appears next, as shown in Figure 2-26.
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Figure 2-26 Service account information
In Figure 2-26, enter account name and password (the default account is
Domain\RtcService, which is for running the LCS and does not need to be modified).
After entering account name and password, click <Next>.
5) Enter installation parameters
The “Choose Destination Locations” dialog box appears next, as shown in Figure 2-27.
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Figure 2-27 The installation path selection window
Keep the default path as shown in Figure 2-27, and then click <Next>. The “Live
Communication Schema Preparation” window appears next, as shown in Figure 2-28.
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Figure 2-28 The Active Directory schema extensions prompt
Click <Next> in Figure 2-28 to go on the installation.

6) Start the installation
The “Ready to Install the Program” window appears next, as shown in Figure 2-29.
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Figure 2-29 Ready to install the program
Click <Install> in Figure 2-29 to start installing and configuring the LCS.
7) Finish the setup
When the setup is completed, the window as shown in Figure 2-30 appears.
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Figure 2-30 The setup completed
Click <Finish> in Figure 2-30 to finish installing the LCS server.

8) Confirm whether the LCS server is correctly installed
After the installation of the LCS server, select [Start/All Programs/Administrative
Tools/Services] to open the services management interface. In the service list on the
right side, check whether the “Live Communications Server” service has been started.
If yes (that is, the status is “Started”), it indicates the LCS server has been successfully
installed. Otherwise, the LCS server needs to be re-installed.
III. Configuring DNS for LCS Server
When the server the LCS is on (that is, the AD server) uses two or more Ethernet cards,
a DNS host record needs to be configured for the IP address of the Ethernet card with
which the LCS server communicates with other UC servers.
1) On the DNS server (in this instance, the AD server), click
[Start/Programs/Administrative Tools/DNS] to open the DNS administrative tools.
2) Expand the tree and select node [UCRTC/Forword Lookup
Zones/workspace.com].
3) Right-click “workspace.com” and select “New Host” for creating a host record, as
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Figure 2-31 New host
In Figure 2-31, enter the new host name (for example, “sip), set the IP address as that
of the LCS server (for example, 189.1.1.41), and then click <Add Host> to finish adding
a host DNS record.
Note:
To verify whether the DNS record of the LCS server is correctly added, run the ping sip.workspace.com
command on the computer for which DNS has been configured in the network.
IV. Configuring LCS Server
After the installation of the LCS server, you need to configure the authentication
schema of the LCS server as follows:
1) Enter the server properties setting interface
On the LCS server, click [Start/Programs/Administrative Tools/Live Communications
Server] to open the main page of the LCS, expand the “Servers” node, right-click a
server, such as “ucrtc.workspace.com”, and select “Properties”, as shown in
Figure 2-32.
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Figure 2-32 Entering the LCS server properties setting interface
2) Set the authentication properties of the LCS server

Click the “Authentication” tab, and set “Authentication schema in use:” as “NTLM”, as
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Figure 2-33 Setting the authentication schema of the LCS server
2.1.6 Installing SQL Server 2000
SQL Server 2000 is installed on the Portal side. Confirm the following before the
installation:
z Windows Server 2003 has been correctly installed.
z The computer has been added to the AD domain.
z You have logged on to the domain as the domain administrator.
II. Initializing Setup
Put the SQL Server 2000 Standard Edition CD-ROM into the drive. The system will
automatically run the setup to install SQL Server 2000 components.
You can also run the “Autorun.exe” file under the root directory of the SQL Server 2000
Standard Edition CD.
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III. Selecting Installation Components
The installation selection window pops up as shown in Figure 2-34. Proceed as follows:
Figure 2-34 The installation starting window
1) Click “SQL Server 2000 Components.” The SQL Server 2000 component
selection window appears, as shown in Figure 2-35.
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Figure 2-35 The SQL Server 2000 component selection window
2) Click “Install Database Server”.

The system prompts that SQL Server 2000 SP2 and below are not supported by
Windows 2003. Click <Continue>.
IV. Starting Installation Wizard
The [Welcome] window appears next, as shown in Figure 2-36. Click <Next> to go on
the installation.
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Figure 2-36 The welcome window
2) Enter installation information

The “Computer Name” window appears next, as shown in Figure 2-37. Keep the
default setting and click <Next>.
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Figure 2-37 The computer name selection interface
3) Select installation options

The “Installation Selection” window appears next, as shown in Figure 2-38. Choose
“Create a new instance of SQL Server, or install Client Tools”, and click <Next>.
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Figure 2-38 The installation selection interface
4) Enter user information

The “User Information” window appears next, as shown in Figure 2-39. Enter user
information such user name and company name, and then click <Next> to go on.
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Figure 2-39 The interface for entering user information
5) Accept the license agreement

When the “Software License Agreement” interface appears, accept the agreement and
click <Yes> to go on.
6) Enter CD-Key
When the “CD-Key” interface appears, enter the correct serial number (the one on the
SQL Server 2000 CD-ROM), and click <Next> to go on.
7) Select installation definition
The “Installation Definition” window pops up, as shown in Figure 2-40. Select “Server
and Client Tools”, and click <Next>.
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Figure 2-40 The installation definition selection interface
V. Installing and Configuring SQL Server 2000
1) Enter an instance name

The “Instance Name” window appears next, as shown in Figure 2-41. Keep the default
setting and click <Next>.
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Figure 2-41 The “Instance Name” window
2) Select a setup type

The “Setup Type” window appears next, as shown in Figure 2-42. Keep the default
setting, that is, “Typical”, and the default “Destination Folder” path, and click <Next> to
go on.
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Figure 2-42 The setup type selection interface
3) Set a service account

The “Services Accounts” window appears next, as shown in Figure 2-43. Select “Use
the same account for each service. Auto start SQL Server Service.” and “Use the Local
System account” under “Service Settings”, and then click <Next>.
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Figure 2-43 The service account setting interface
4) Set an authentication mode

The “Authentication Mode” window appears next, as shown in Figure 2-44. Select the
“Mixed Mode (Windows Authentication and SQL Server Authentication)” mode, enter
the password of the user account “sa” in “Add password for the sa login”, and then click
<Next>.
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Figure 2-44 The authentication mode setting interface
Caution:
To ensure the security of the system, you need to set a logon password for “sa”, the account of the system
administrator of the SQL Server. The password will be used while installing the patch of SQL Server 2000
and configuring the UC application software.
5) Start copying files

The “Start Copying Files” window appears next, as shown in Figure 2-45. Click <Next>
to go on.
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Figure 2-45 The “Start Copying Files” window
6) Choose a licensing mode

The “Choose Licensing Mode” window appears next, as shown in Figure 2-46. Choose
the “Per Seat for” mode. In the text box to the right of the “Per Seat for” field, enter the
number of users allowed by the license agreement, for example “10”. Click <Continue>
to go on.
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Figure 2-46 The “Choose Licensing Mode” window
7) Copy files
Figure 2-47 shows the window for copying files.
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Figure 2-47 The setup interface
8) Confirm setup completion

When files are copied, the “Setup Complete” window pops up, prompting that the setup
has finished installing an instance of SQL Server 2000 on your computer. Click
<Finish> to finish the installation. Refer to Figure 2-48.
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Figure 2-48 The “Setup Complete” window
9) Restart the computer

After the setup of SQL Server 2000 is complete, restart the computer.
When the computer restarts, SQL Server 2000 is started, and the icon appears on
the lower right corner of the Windows desktop, indicating SQL Server 2000 has been
successfully installed.
2.1.7 Installation of SQL Server 2000 Service Pack 3
To ensure the smooth running of the server software, the patch of SQL Server 2000,
sql2ksp3.exe, needs to be installed. Confirm the following before installing this patch:
z SQL Server 2000 has been correctly installed on the computer.
II. Unpacking Software
z Put the SQL Server 2000 Service Pack 3 CD-ROM into the drive, and run
“sql2ksp3.exe” (a supposed path being F:\sql2ksp3-ENG\) to start the setup.
z When the “Installation Folder” window appears, you had better adopt the default
directory, C:\sql2ksp3 (surely you can click <Browse> to select an existing folder).
Click <Finish> to go on. Refer to Figure 2-49.
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Figure 2-49 The unpack path selection window
z The patch will be automatically unpacked and stored to the specified directory with
a prompt that the package has been successfully delivered, as shown in Figure
2-50.
Figure 2-50 The package has been successfully delivered
III. Executing Upgrade and Setup
1) Start the setup

Under the unpack directory of the package (by default, C:\sql2ksp3), double-click
“Setup.bat”. When the “Welcome” installation wizard appears, click <Next> to go on.
2) Accept the license agreement
When the “Software License Agreement” window appears, accept the agreement and
click <Yes> to go on.
3) Enter an instance name
The “Instance Name” window appears next, as shown in Figure 2-51. Keep the default
setting, and click <Next> to go on.
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Figure 2-51 The instance name selection interface
4) Connect to the server

The “Connect to Server” window appears next, as shown in Figure 2-52.
z Select “The SQL Server system administrator login information (SQL Server
authentication).”
z Enter the logon password of the “sa” account set while setting up SQL Server
2000.
z Click <Next>.
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Figure 2-52 The “Connect to Server” interface
5) Confirm the upgrade of SQL Server 2000 SP3

If you have entered the correct password, the “SQL Server 2000 Service Pack 3 Setup”
window will appear, as shown in Figure 2-53.
z Choose “Upgrade Microsoft Search and apply SQL Server 2000 SP3 (required).”
z Click <Continue>.
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Figure 2-53 The SQL Server SP3 upgrade confirmation interface
6) Confirm whether to send the error report

The “error reporting” window appears next, as shown in Figure 2-54.
z Keep the default setting, that is, not checking “Automatically send fatal error
reports to Microsoft”
z Click <OK>.
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Figure 2-54 The “Error Reporting” selection window
7) Start copying files

After the setup has collected related information, the [Start Copying Files] window pops
up. Click <Next>. Then the system starts copying files and upgrading.
8) Confirm the setup
After the upgrade, the system prompts you to back up the databases involved now, as
shown in Figure 2-55. Click <OK> to go on.
Figure 2-55 The backup prompt

The “Setup Complete” window appears next, as shown in Figure 2-56. Click <Finish> to
finish the setup.
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Figure 2-56 The “Setup Complete” window

After the setup is completed, restart the computer to make the upgrade valid.
IV. Confirming Upgrade Completion
Proceed as follows:
1) Click [Start/Programs/Microsoft SQL Server/Enterprise Manager].
2) From the directory tree on the left pane of Enterprise Manager, expand
sequentially and select the node [Console Root / Microsoft SQL Servers/ SQL
Server Group / (local) (Windows NT)].
3) Right-click and select [Properties].
4) Check “Product version” on the “General” tab. If the display is “8.00.760 (SP3)”, it
indicates SQL Server 2000 Service Pack 3 has been correctly installed.
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Figure 2-57 Checking the SQL version
5) Click <OK> to exit the version checking window.
Note:
If the product version is something other than “8.00.760 (SP3)” it indicates the installation of SQL Server
2000 Service Pack 3 has failed. Then, perform the upgrade once again.
V. Confirming Authentication Mode of SQL Server
Proceed as follows:
1) Click [Start/Programs/Microsoft SQL Server/Enterprise Manager].
2) From the directory tree on the left pane of Enterprise Manager, expand
sequentially and select the node [Console Root / Microsoft SQL Servers/ SQL
Server Group / (local) (Windows NT)].
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3) Right-click and select “Properties”.

4) Select the “Security” tab, and make sure that “Windows only” under
“Authentication” is chosen.
Figure 2-58 The SQL Server authentication mode setting window
5) Click <OK> to exit.
2.1.8 Installation of Exchange Server 2003
Typically, Exchange Server 2003 is installed on the Portal side, providing the email
service for users. Confirm the following before the installation:
z The server on which Exchange Server is to be installed must have been added to
the domain of the AD server.
z This server has been correctly connected with the AD server.
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Note:
It is not necessary to install the mail server. If the telecom administrator neither provides a mail system nor
uses Microsoft’s mail system, there is no need to install Exchange Server.
II. System Components Required for Installing Exchange Server 2003
Before installing Exchange Server 2003, you must install such components as
ASP.NET and IIS, including NNTP, SMTP and World Wide Web services need to be
installed.
Proceed as follows:
1) Put the Windows Server 2003 CD-ROM into the drive.
2) Select [Start/Control Panel/Add or Remove Programs].
3) Click <Add/Remove Windows Components> on the left side of the “Add or
Remove Programs” window. The “Windows Components Wizard” window
appears next, as shown in Figure 2-59.
Figure 2-59 The Windows Components Wizard
4) On the window shown in Figure 2-59, double-click [Application Server].
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5) On the window that pops up, choose “ASP.NET” (at the same time, “Enable
network COM + access” and “Internet Information Services (IIS)” will both be
selected, as shown in Figure 2-60.
Figure 2-60 The window for selecting subcomponents of Application Server
6) On the window shown in Figure 2-60, double-click [Internet Information Services

(IIS)].
7) On the window that pops up, check “NNTP Service”, “SMTP Service” and “World
Wide Web Service” (it is checked by default), as shown in Figure 2-61.
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Figure 2-61 The window for selecting subcomponents of Internet Information Services (IIS)
8) Click <OK> twice. Click <Next> as shown in Figure 2-59 to start installing
components selected. At this time, the installation progress information will be
shown.
9) After the installation, click <Finish> to finish the installation.
III. Installing Exchange Server 2003
Proceed as follows:
1) Start the setup
z Put the Exchange Server CD into the CD-ROM drive, and run Setup.exe. The
window as shown in Figure 2-62 appears.
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Figure 2-62 The initial installation selection window
z On the window shown in Figure 2-62, click “Exchange Deployment Tools”. The
“Welcome to the Exchange Server Deployment Tools” window appears, as shown
in Figure 2-63.
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Figure 2-63 The Exchange Server Deployment Tools welcome window
z On the window shown in Figure 2-63, click “Deploy the first Exchange 2003
server”. The “Deploy the first Exchange 2003 server” window appears, as shown
in Figure 2-64.
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Figure 2-64 The “Deploy the first Exchange 2003 server” window
z On the window shown in Figure 2-64, click “New Exchange 2003 Installation”. The
“New Exchange 2003 Installation” window pops up, as shown in Figure 2-65.
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Figure 2-65 The “New Exchange 2003 Installation” window
On the window shown in Figure 2-65, the steps for installing Exchange 2003 are listed.
Follow Steps 6, 7 and 8.
2) Install the AD ForestPrep for Exchange
z Follow Step 6 as shown in Figure 2-65, that is, click the “Run ForestPrep now” link.
The Exchange installation wizard appears, as shown in Figure 2-66.
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Figure 2-66 The Exchange installation wizard
z Click <Next> on the window shown in Figure 2-66.

z When the “License Agreement” window appears, select “I agree”.
z Click <Next>. The component selection window appears, as shown in Figure 2-67.
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Figure 2-67 The component selection window
z Keep the default component installation selection and path.

z Click <Next>. The Exchange administrator account window appears, as shown in
Figure 2-68.
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Figure 2-68 The window for entering the administrator account
z Keep the default domain administrator account (“Administrator”), and click <Next>
to start installing. The installation progress displays.
z When the installation completes about 20 minutes, click <Finish> to finish
installing the AD forest.
3) Install DomainPrep for Exchange
Follow Step 7 on the window shown in Figure 2-65. Click the “Run DomainPrep now”
link to install the update domain for Exchange. The installation of DomainPrep is similar
to that of ForestPrep.
Note:
When the security compatibility window appears during the installation, you can click to confirm without
affecting the installation.
4) Install Exchange 2003

z Follow Step 8 on the window shown in Figure 2-65. Click the “Run Setup now” link.
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z When the Exchange installation wizard (as shown in Figure 2-66) appears, click
<Next>.
z On the “License Agreement” window that pops up, select “I agree”.
z Consecutively click <Next>. Then the component selection window as shown in
Figure 2-69 appears.
Figure 2-69 The Exchange components selection window
z Keep the default setting, that is, the “Typical” action. You can click <Change
Path…> to change the installation path according to the disk space condition.
z Click <Next> on the window shown in Figure 2-69. Then the “Installation Type”
window appears, as shown in Figure 2-70.
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Figure 2-70 The installation type selection interface
z Select “Create a new Exchange Organization” on the window shown in Figure

2-70
z Click <Next>. The “Organization Name” window appears, as shown in Figure
2-71.
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Figure 2-71 The “Organization Name” window
z On the window shown in Figure 2-71, enter the organization name

z Click <Next>.
z When the “Licensing Agreement” window appears, select “I agree”
z Click <Next>.
The “Installation Summary” window appears next, displaying the summary of Exchange
components to be installed, as shown in Figure 2-72.
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Figure 2-72 The “Installation Summary” window
z Click <Next> on the window shown in Figure 2-72 to start installing Exchange>
The installation progress displays, as shown in Figure 2-73.
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Figure 2-73 The Exchange installation progress window
When the installation completes about 20 minutes, the installation completing window
as shown in Figure 2-74 appears.
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Figure 2-74 The window indicating the installation of Exchange is completed
z Click <Finish> on the window shown in Figure 2-74 to finish installing Exchange.
5) After the installation, restart the computer.
IV. Checking Installation of Exchange Server 2003
After installing Exchange and restarting the computer, select [Start/All

Programs/Administrative Tools/Services] to open the “Services” interface. Check
whether the following Exchange services, the starting statuses of which are “Automatic”,
have been started:
z Microsoft Exchange Information Store
z Microsoft Exchange Management
z Microsoft Exchange MTA Stacks
z Microsoft Exchange Routing Engine
z Microsoft Exchange System Attendant
If the above services are all started, it indicates the installation is successful. Otherwise,
you need to uninstall Exchange and re-install it.
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2.2 Installation and Configuration of UC Application

2.2.1 Installing on AD Side
Before installing the UC application onto the AD server, confirm the following:
z Windows Server 2003 has been correctly installed on the AD server, and Active
Directory has been correctly configured.
z The LCS has been correctly installed and configured.
II. Installing UC Software on AD Side
1) Run the setup

Put the UC software CD-ROM into the drive of the AD server, and double-click to run
“SetupAll.exe” under the directory \Server\DC. The “UC Setup” window as shown in
Figure 2-75 appears.
Figure 2-75 The UC setup starting interface on the AD side
2) Install the AD schema

z Click <AD Setup> as shown in Figure 2-75. The AD SETUP Setup Wizard
interface as shown in Figure 2-76 appears.
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Figure 2-76 The AD SETUP Setup Wizard
z Click <Next> on the window shown in Figure 2-76. The “Confirm Installation”
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Figure 2-77 The UC AD installation confirmation window
z Click <Next> on the window shown in Figure 2-77. The “Installing AD SETUP”
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Figure 2-78 The UC AD setup window
z After the installation, the “Complete Install” window appears. Click <OK>, and the
“Installation Complete” as shown in Figure 2-79 appears.
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Figure 2-79 The “Installation Complete” window
z Click <Close> on the window shown in Figure 2-79. The AD setup is successfully
installed.
3) Install and configure UC Notify Service
z After installing AD Setup, click <UC Notify Service Setup> as shown in Figure
2-75.
z The UC Notify Service setup wizard appears. Click <Next> to go on. The “Select
Installation Folder” window appears next, as shown in Figure 2-80.
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Figure 2-80 Selecting the installation folder
z Use the default installation folder and user (“Just me”) for UC Notify Service as
shown in Figure 2-80, and then click <Next>.
z The “Confirm Installation” window appears. Click <Next>. The “Installing Huawei
UC Notify Service” window appears, as shown in Figure 2-81.
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Figure 2-81 The installation progress of UC Notify Service
After the installation, the “Huawei Notify Service Config” window appears, as shown in
Figure 2-82.
Figure 2-82 The Notify Service configuration window
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z In the “LCS server name or IP address” field, enter the server IP address or DNS
address (with a domain name). Since the LCS is installed on the AD server, you
can enter the address of the AD server, “ucrtc.workspace.com”.
Note:
If a DNS record has been configured for the LCS server on the DNS server (for example
“sip.workspace.com”), the DNS record (“sip.workspace.com”) should be used.
z Keep the other parameters unchanged. Click <Save> to save the setting and exit.
z The “Installation Complete” dialog box appears. Click <Close> to finish installing
UC Notify Service.
4) Install and configure Huawei UC Service
z After the installation of UC Notify Service, click <Huawei UC Service Setup> as
shown in Figure 2-75 to start installing Huawei UC Service.
z The installation is similar to that for UC Notify Service. Keep the default setting and
proceed step by step to finish the installation.
While Huawei UC Service is being installed, the [UC Service Config] window pops up,
Figure 2-83 The “General” tab of “UC Service Config”
Explanation to parameters on the window shown in Figure 2-83:
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z Dedicated GC: enter the DNS domain name of the AD server, for this instance,
“ucrtc.workspace.com”.
z Local SIP port: the SIP port number of the UC Service. Use the default, 5060.
z Local SIP Address: the SIP address with which the UC Service communicates
with the SoftX3000. Enter the IP address of the AD server here.
z SoftX3000 IP: enter the IP address of the IP Forward Module Interface Unit (IFMI)
of the SoftX3000.
z SoftX3000 SIP port: enter the SIP port number set in the SoftX3000. Use the
default value, 5060.
z BAM IP: enter the IP address of the BAM.
z BAM port: enter the port number for the command line communication between
the BAM and UC Service. Use the default value, 6000.
z BAM user name: the username used by the UC Server for logging on to the BAM
when it communicates with the BAM. Use the default, that is, the administrator
username “SoftX3000”, or some other user that has been configured on the BAM.
(The UC Server is equivalent to the WS client of the BAM.)
z BAM password: enter the password corresponding to the BAM user name.
z Conference bridge address: keep the default.
5) Click the “Advanced” tab on the window shown in Figure 2-84.
Figure 2-84 The “Advanced” tab of “UC Service Config”

z Remoting port: the port number for the communication between the UC Service
and UC Portal. Use the default, 8085.
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z Synchronize AD timer: the time interval of the synchronization between the UC

Service and Active Directory (in minutes). Use the default, 60.
z Phone status database server: the name of the server on which the Call Log is
installed, in this instance, the Portal server, “ucportal” (without a domain name).
z LCS Notify Service remoting port: the port number for the communication
between the UC Service and UC Notify Service, Use the default, 8090.
z LCS Database server: the server name of the LCS database. In this instance, the
LCS is installed on the AD server. So enter the name of the AD server (without a
domain name).
z SMTP Server: the name of the mail server. In this installation instance, the SMTP
Server (that is, Exchange) is installed on the Portal server. So enter the name of
the Portal server, “ucportal.workspace.com” (with a domain name).
z Mail Account: the account for the UC Service to access the mail server, for
example, “ucservice@workspace.com” (with a domain name).
z Mail Password: the password of the account.
z Mail Conten Template: use the default.
6) After configuring the UC Service, click <Save> on the window shown in Figure
2-84 to exit and finish the installation and configuration.
Note:
After the installation, the program will create the “Huawei UC” folder in the “Start” menu. In the folder is a
shortcut of “UC Service Config.” You can run the shortcut to modify the configuration.

After installing and configuring the four UC programs on the AD server, restart the
computer to make the services valid.
III. Checking Installation of UC Setup on AD Side
After installing the UC program on the AD side, select [Start/All

Programs/Administrative Tools/Services] to open the “Services” window. Check
whether the following UC services have been started:
z Huawei UC Service
z UC RTC Notify Service
If the above services have been started, it indicates the UC software has been
successfully installed on the AD side.
If the above services have not been started, you need to start them manually.
Right-click the service to be started, and select <Start> in the displayed shortcut menu
to start the service. If the service cannot be started, you need to uninstall the UC
software and install it again.
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2.2.2 Installation on Portal Side
I. Prerequisites
Before installing the UC application onto the Portal server, confirm the following:
z Windows Server 2003 has been installed on the Portal server.
z The Portal server has been added to the domain of the AD server, and the network
connection has been established between the two servers.
z Exchange and SQL Server have been correctly installed, and the Exchange and
SQL Server services have been started.
II. Installing UC Software on Portal Side
1) Run the setup

z Put UC software CD into the CD-ROM of the Portal server
z Double-click to run “SetupAll.exe” under the directory \Server\Portal. The “UC
Setup” window as shown in Figure 2-85 appears.
Figure 2-85 The Portal-side UC setup starting interface
2) Run the setup

Click <AD Service Setup>, <Call Log Service Setup>, and <UC Portal Setup> in
sequence. The installation is similar to that on the AD side. For details, refer to
section Installing on AD Side. Keep the default settings and proceed step by step.
3) Configure the Call Log and Workspace parameters
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During the installation of Call Log Service, the window shown in Figure 2-86
appears.
Figure 2-86 The Call Log Service configuration window

z SoftX3000 IP: enter the IP address of the IFMI of the SoftX3000.
z Local SIP port: enter the SIP port number for the communication between Call
Log Service and SoftX3000. Use the default, 5060.
z Call log Database server name: the name of the server the SQL Server, used by
Call Log Service, is on. In this instance, the SQL Server is installed on the Portal
server, so the computer name of the Portal server, “ucportal” (without a domain
name) should be entered here.
z Dedicated GC: enter the DNS domain name of the AD server, for this instance,
“ucrtc.workspace.com”.
4) After the configuration on the window shown in Figure 2-86, click <Save> to save
the configuration and exit.
During the installation of the UC Portal, the window shown in Figure 2-87
appears.
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Figure 2-87 The Workspace configuration window

z Live Communication Server: enter the name of the LCS or its IP address. In this
instance, the LCS is installed on the AD server, so enter the name of the AD server,
“ucrtc.workspace.com” (with a domain name).
z LCS Connect Type: the connection type between the LCS and UC Portal
WorkSpace. Generally, select “TCP”. If there is network address translation (NAT),
select “TLS”.
z UC Server: the AD server on which UC Service is installed, used for
communicating with the Portal. In this instance, “ucrtc.workspace.com”.
z UC Server Port: the communication port of the UC AD server. Use the default,
8085.
z Call Log Database Server: the server Call Log Service is on, namely the server
on which the SQL Server is installed. In this instance, “ucportal” (without a domain
name).
z Call Log Database Server Account: enter “sa”, the SQL Server database
administrator.
z Password: the password of the SQL Server database administrator “sa”.
z Confirm Password: enter the password of “sa” again.
z Local Dnset: local dialed number set.
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Note:
The password of the SQL Server database administrator “sa” is to be specified while installing the SQL
Server.
5) After the configuration on the window shown in Figure 2-87, click <Save> to save
the configuration. In the displayed dialog box, click <Close> to complete the
installation and configuration of the UC Portal.
Note:
The setup will create two folders, “Huawei” and “Huawei UC” in the [Start] menu. They contain the
shortcuts of the Call Log and Workspace configuration tools. You can modify the configuration by running
the two shortcuts.

After installing and configuring the UC program on the Portal server, restart the
computer to make the services valid.
III. Checking Installation and Configuration of UC Setup on Portal Side
After the installation of the UC program on the Portal side, check whether the
installation is successful with the following steps:
1) Check whether COM+ components has been installed on the UC Portal side
After the installation, select [Start/All Programs/Administrative Tools/Component
Services] to open the component service tools. Double-click to expand and select
[Component Services\Computers\My Computer\COM+ Applications], and check
whether the following component nodes exist:
z ADAccess
z PhoneStatusComponent
z SQLAccessComponent
z UC ADMIN
z UPNTOLonginlib
If the components do not exist or the number of components is not correct, enter the
directory C:\Program files/Huawei/Workspace/SetupScript/, double-click to execute
“installCOM+.vbs” to re-install these COM+ components, or uninstall the above UC
Portal components and install them again.
2) Check whether Huawei UC AD Service and Call Log Service have been started
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Select [Start/All Programs/Administrative Tools/Services] to open the services

management interface, and check whehter “UC Call Log Service” and Huawei UC AD
Service have been started. If the services have been started, it indicates the UC
software has been successfully installed and configured on the Portal side. If the
services have not been started, you need to start them manually. Right-click the service
to be started, and select <Start> in the displayed shortcut menu to start the service. If
the service cannot be started, you need to uninstall the UC software and install it again.
IV. Fulfill Security Configuration of Exchange
Proceed as follows:
1) After installing and configuring the UC software on the Portal side, click [Start/All
Programs/Microsoft Exchange/System Manager] to open the “Exchange System
Manager” window.
2) Right-click the root node “Huawei (Exchange), as shown in Figure 2-88.
Figure 2-88 Exchange System Manager
3) Select [Properties] from the shortcut menu to enter the “Properties” interface
4) Select the “Security” tab, as shown in Figure 2-89.
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Figure 2-89 The configuration of Exchange properties
5) On the window shown in Figure 2-89, execute the following:

z In the “Group or user names” list, select the “Domain Admins (WORKSPACE
\Domain Admins)” user group, and remove the deny permissions of “Receive As”
and “Send As“ under “Permissions for Domain Admins”, as shown in Figure 2-90.
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Figure 2-90 The setting of the permissions of the “Domain Admins” group
z Set the authority of the “Enterprise Admins” the same way as “Domain Admins”.
z Click <Add>, and enter the account “ucservicee” in the window that pops up.
z Click <Check Names>. The system will automatically search the account, as
Figure 2-91 Adding the “ucservice” user
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z Click <OK> on the window shown in Figure 2-91, the “ucservice” account will be
added to the user group, as shown in Figure 2-92.
Figure 2-92 Adding the “ucservice” user to the user group
2.2.3 Deployment and Configuration for Multiple Enterprises
The UC system can provide UC services to multiple enterprises (in the same domain)
simultaneously. But the LCS and Exchange mail server must be configured for this
purpose.
Note:
To provide UC services for multiple enterprises, the administrator, in addition to configuring the LCS and
Exchange, has to create enterprises and set mail suffixes of enterprises on the “UC ADMIN” window. For
details, refer to Chapter 3 of this manual.
II. Configuring LCS
Proceed as follows:
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1) On the server on which the LCS is installed (in this instance, the AD server), click
[Start/All Programs/Administrative Tools/Live Communications Server] to open
the LCS console.
2) Right-click “User Services Global Settings” and select “Properties”.
3) On the “Domains” tab, click <Add…>.
4) After the “Add Domain” window appears, as shown in Figure 2-93, enter a new
DNS domain name (for example, “huawei.com”).
Figure 2-93 Creating a mail suffix on the AD server
5) Click <OK> twice to confirm the entering.
III. Configuring Exchange
Proceed as follows:
1) Select [Start/All Programs/Microsoft Exchange/System Manager] to open
“Exchange System Manager”.
2) Expand and select “Huawei (Exchange)/Recipients/Recipients Policies”. On the
right side of the window, the “Default Policy” list box appears.
3) Double-click “Default Policy”, and click to select “E-Mail Addresses (Policy)”.
4) Click <New…>. The window for selecting the type for a newly added mail address
appears.
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5) Select “SMTP Address” and click <OK>. The “SMTP Address Properties” window
appears.
6) In the address box, enter the enterprise domain following the character “@” as
mail suffix, for example, “@Huawei.com, and click <OK>.
7) Check the checkbox in the front of the new mail suffix, click <OK>, and click <Yes>
in the dialog box that pops up.
2.3 Deploying UC Service With NAT

In the actual application of the UC system, UC instant messages may have trouble in
traversing the NAT device that enterprises are using. In this case, the problem of NAT
traversing can be overcome by the Microsoft NT-based CA (Certificate Authentication).
2.3.1 Installing Certificate in AD
I. Description of Certificates:
There are two kinds of certificates:

z Enterprise CA: If you are to issue a certificate to a domain user or computer in the
enterprise, the installation of enterprise CA is a must.
z Independent CA: If you are to issue a certificate to a user or computer outside the
enterprise or company, the installation of the stand-alone CA is a must.
For the enterprise CA, users applying for certificates must all be domains users of
Active Directory. The stand-alone CA has no such requirement. The enterprise CA can
issue certificates used for logging on to the domain, while the stand-alone CA cannot.
Normally, the two kinds of certificates can be used together to meet enterprise
requirements.
II. Prerequisites for Installation
Prerequisites for installing the CA service on the AD server:

z The LCS is installed.
z IIS is installed (refer to “Installing IIS” below).
z You log on as a domain administrator user (that is, a member of the “Domain
Admins” group).
III. Installing IIS
Proceed as follows:
2) Click [Start/Control Panel/Add or Remove Programs] and <Add/Remove windows
Components>. The “Windows Components Setup Wizard” window appears. Click
<Next>.
3) In the Windows components list, double-click “Application Server”. On the window
that pops up, click “Internet Information Services (IIS)”.
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4) Click <OK>, and then <Next> to go on.

5) The system starts installing and displays the installation progress. After the
installation, a prompt appears. Then click <Finish> to finish the installation.
IV. Installing Certificate Service
Proceed as follows:
2) Click [Start/Control Panel/Add or Remove Programs] and <Add/Remove windows
Components>. The “Windows Components Setup Wizard” window appears. Click
<Next>.
3) In the Windows components list, select “Certificate Service”. The system asks
whether you have configured the computer name and domain members. Click
<OK> to confirm, and click <Next>.
4) On the “CA Type” window, select the CA type to be installed (“Enterprise root CA”
for the enterprise CA, “Stand-alone root CA” for the stand-alone CA), and then
click <Next>.
5) On the “CA Identifying Information” window that pops up, enter the CA common
name, “ucrtc.workspace.com”.
6) Click <Next>. The window for entering the certificate database location
information appears. Keep the default, and click <Next>.
7) Because IIS is in the running state, the system asks whether to stops it temporarily
(after the installation, IIS will automatically restart). Click <Yes> to stop IIS.
8) The system starts installing and displays the progress. During the installation, the
system will ask whether to enable Application Server Process (ASP). Click <Yes>.
9) After the installation, click <Finish> to finish the installation.
V. Checking Installation of Certificate Service
Follow one of the following ways to check whether the certificate service has been
correctly installed:
1) On the certificate server, select [Start/All Programs/Administrative Tools/Services]
to open the “Services” window, and confirm that “Certificate Services” has been
started.
2) Check on the management console
z Click [Start/Run…], enter “MMC” and press “Enter”.
z On the management console, select [File / Add/Remove Snap-in].
z Click <Add…>, and select “Certificates” in the list.
z Click <Add>, select “My user account” and click <Finish>.
z Click <Close> and <OK> in sequence to return to the management console.
z Expand the newly added certificate node “Certificates – Current User”. Right-click
the “Personal” folder under the node, and select [All Tasks/Request New
Certificate]. If the certificate application wizard can be normally started, it indicates
“Certificate Service” is installed successfully.
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3) Access http://ucrtc.workspace.com/CertSrv on a client on the network with IE 5.0

(and above). If the certificate application welcome interface appears, it indicates
the CA service has been installed successfully.
2.3.2 Installing Certificate for Web Server
I. Description of Installation
After installing the CA service on the AD server, you have to install the certificate file on
the Web server. In this installation instance, the Web server is installed on the Portal
server. So the following installation and configuration will be on the Portal server.
II. Installing Root Certificate
Proceed as follows:
1) In the root directory of disk C of the computer on which “Certificate Service” is
installed (in this instance, the AD server, ucrtc), find the root certificate file with the
suffix “crt” (in this instance, “ucrtc.workspace.com_ucrtc.workspace.com.crt”), and
copy it to the Web server.
2) Double-click the file.
3) On the window that appears, click <Install Certificate…>.
4) Click <Next> twice and confirm.
5) Click <Finish>.
III. Starting Web Server Certificate Installation Wizard
Proceed as follows:
1) Select [Start/All Programs/Administrative Tools/Internet Information Services (IIS)
Manager] to open the IIS manager.
2) Expand to “UCPORTAL (local computer)/Web Sites/Default Web Site”.
3) Right-click “Default Web Site” and select [Properties]. The window for setting the
properties of “Default Web Site” appears.
4) Click to select the “Directory Security” tab, and click <Server Certificate> in
“Secure communications”. The welcome window of the Web server certificate
installation wizard appears.
IV. Installing Certificate
Proceed as follows:
1) Click <Next> on the Web server certificate installation wizard. The server
certificate selection window appears.
2) Select “Create a new certificate” and click <Next>. The “Delayed or Immediate
Request” window appears.
3) Select “Send the request immediately to an online certification authority” and click
<Next>. The “Name and Security Settings” window appears.
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4) Enter the title of a new certificate (use an understandable and memorable title, for
example “workspace”), and click <Next>. The “Organization Information” window
appears.
5) Enter the organization or institution name, and click <Next>. The window for
entering the common name appears.
6) In the “Common name” box, enter the DNS name of the Web server,
“ucportal.workspace.com”, and click <Next>.
7) In the “Geographical Information” dialog box, enter information including country,
province and city, and click <Next>.
8) In the “SSL Port” dialog box, enter the port number of Security Socket Layer (SSL)
(use the default, 443), and click <Next>.
9) In the “Choose a Certification Authority” dialog box, select a certificate service (in
this instance, “ucrtc.workspace.com\ucrtc.workspace.com”), and click <Next>.
The certificate request prompt window appears.
10) If there is no error, click <Next>. The Web server certificate wizard completing
window appears. Click <Finish> to finish installing the Web server certificate.
V. Setting Security Options for Password Modification
Proceed as follows:
1) Select [Start/All Programs/Administrative Tools/Internet Information Services (IIS)
Manager] to open the IIS manager.
2) Expand to “UCPORTAL (local computer)/Web Sites/Default Web Site”. Right-click
“changepassword” and select [Properties]. The window for setting the properties
of “changepassword” appears.
3) Click to select the “Directory Security” tab, and click <Edit…> in “Secure
communications”. The “Secure Communications” window appears.
4) Select “Require secure channel (SSL)”, and click <OK> twice to confirm.
VI. Importing Certificate
In the root directory of disk C of the computer on which “Certificate Service” is installed
(in this instance, the AD server, ucrtc), find the root certificate file with the suffix “crt” (in
this instance, “ucrtc.workspace.com_ucrtc.workspace.com.crt”), and copy it to
C:\Program Files\Huawei\WorkSpace\UCWeb\ClientSetup on the Web server. Change
the file name to “changepassword.crt”.
VII. Checking Installation and Configuration of Web Server Certificate
Proceed as follows:
1) Open IE, and enter “http://ucportal.workspace.com/ucweb/” in the address bar.
2) Press “Enter”. The logon window appears.
3) Click <Change Password>, and then <Install Certificate>. If the certificate file
downloading window appears, it indicates the Web server certificate has been set
successfully.
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2.3.3 Configuration for LCS Communication
When the UC client uses such technologies as NAT, Firewall or Proxy for connecting to
the Internet, the communication between the SIP client and LCS server is barred by
default due to the communication mode restriction. Proceed as follows:
z Establish a TLS connection for the LCS server.
z Set the connection type of the Portal server as TLS.
z Install certificates on UC clients.
Note:
For the installation of certificates on UC clients, refer to “Modifying User Password” in Chapter 4.
II. Setting LCS Server
Proceed as follows:
1) Install the computer certificate on the LCS server.
2) Select [Start/All Programs/Administrator Tools/Live Communications Server] to
open the LCS management window.
3) Expand the “Servers” node.
4) Right-click the LCS server to be configured (in this instance,
ucrtc.workspace.com), and select “Properties”.
5) Click <Add…> in “Connections”. The Add Connection” window appears.
6) Select “TLS” from the “Transport Type” list, and confirm “5061” is selected for
“Listen on this port”. In addition, if there are multiple LCS servers, make sure to
select “Authenticate remote server (TLS Mutual)”.
7) Click <Change Certificate>. The “Select Certificate” window appears.
8) Select the certificate to be used, and click <OK>.
9) Click <OK> twice to confirm and exit.
III. Configuration of Portal Server
Proceed as follows:
1) On the Portal server, select [Start/All Programs/Huawei UC/Workspace Config
Tool] to open the “WorkSpace Config” configuration tool window.
2) Set “LCS Connect Type” as “TLS”.
3) Click <Save> to save the configuration and exit.
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U-SYS WorkSpace Unified Communication System Chapter 3 Operation Guide for Administrators
Chapter 3 Operation Guide for Administrators
3.1 Overview of UC Operations

3.1.1 Classification of Administrators
Depending on different duties and authorities, there are three types of UC users. The
first two types are administrators, and are focus of this chapter. For operations of UC
subscribers, refer to "Operation Guide for UC Subscribers” of this manual.
Carrier administrator: It is also called service operator, responsible for installing
and configuring UC server groups, creating companies, and setting company
administrators and their authorities.
Company administrator: It is also called company operator, responsible for
creating departments and subscribers in a company, and enabling different UC
subscribers with different services. It can also set other subscribers as company
administrators.
UC subscriber: It can log in to the UC Portal using the user name and password
allocated by the company administrator to implement various UC services.
Note:
This chapter only describes operations of carrier administrators and company administrators. For
operations of UC subscribers, refer to "Operation Guide for UC Subscribers” of this manual.
3.1.2 UC Service Flow
See Figure 3-1 for the typical UC service flow.
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Start
Install and configure UC server
Configure UC data at SoftX3000 Carrier administrator
Configure and manage company
Set company information
Set department information Company administrator
Set UC user information
Use UC services UC terminal subscriber
End
Figure 3-1 UC service flow
3.1.3 Operation Preparations of Administrators
I. Setting Trusted Sites
Before performing operations, administrators need to set trust relations for UC

administration sites. Proceed as follows:
1) Select [Tools /Internet Options...] on IE.
2) Select the <Security> tab in the displayed window, as shown in Figure 3-2.
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Figure 3-2 [Internet Options] dialog box
3) Select the [Trusted sites] icon.

4) Click <Sites…>. The [Trusted sites] dialog box is displayed.
5) Enter http://*.workspace.com, which means that all Web sites whose domain
names are those of UC server are trusted.
6) Select “Require server verification (https:) for all sites in this zone”. See Figure 3-3
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Figure 3-3 Dialog box for adding trusted sites
7) Click <Add> to add the trusted Web site to the Web site list.
8) Click <OK> in the two windows that are displayed subsequently.
II. Setting Language
The [UC Admin] interface supports three languages:

English
Simplified Chinese
Traditional Chinese
You can select one of the three options in [Internet Options…]: Chinese (PRC) [zh-cn],
English (en or en-us), or Chinese (Hong Kong SAR) [zh-hk]. The procedure is as
follows:
1) Click [Tools /Internet Options...] on IE, and the [Internet Options…] window is
displayed. Then click <Language…> in the [General] tab, and the [Language
Preference] window is displayed.
2) Click <Add…> to select a language and add it.
3) Set the preference of languages by clicking <up arrow> or <down arrow> in
[Language Preference]. The UC system will use the topmost language as the
display language.
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3.2 Operations Performed by Service Administrator

3.2.1 Logging In to UC Admin
1) Enter “http://domain name of UC Portal/uc admin", such as

“http://ucserver2.worksapce.com/uc Admin".
2) Press <Enter>.
3) In the displayed dialog box as shown in Figure 3-4, use the domain administrator
account “administrator@workspace.com”.
Figure 3-4 Interface for the company administrator to log in
4) Click <OK> to log in to the [UC Admin] interface.
3.2.2 Managing and Configuring Company
The carrier administrator can perform the following company management operations:
Add a company;
Delete a company;
Configure the basic information of a company;
Add a department of a company and a company administrator.
II. Adding Company
Proceed as follows to add a company:

1) Log in the [UC Admin] interface. (See “3.2.1 Logging In to [UC Admin] Interface”.)
2) Select the [COMPANIES] node.
3) Click <New Company> on the node tree on the left of the interface.
4) In the displayed <Create Company> dialog box, enter the short name (“Company
Name”) and full name (“Display Name”) of the company
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5) Select a mail system. See Figure 3-5.
Figure 3-5 Interface for entering the information of a new company
6) Click <Create>. After the system prompts that the company has been successfully
created.
7) Click <Close>.
III. Deleting Company
Proceed as follows to delete a company:

1) Click to expand the [COMPANIES] node.
2) Select the company to be deleted.
3) Click <Delete Company> on the node tree on the left of the interface.
4) Click <OK> in the two windows that are displayed subsequently.
Now, you have deleted all the information of the company, including its departments
and subscribers.
IV. Configuring Basic Information of Company
Proceed as follows to configure the basic information of a company:

1) Click the [COMPANIES] node.
2) Select the company to be configured. The interface for editing company
information is displayed, as shown in Figure 3-6.
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Figure 3-6 Interface for editing company information
3) You can configure the following company information in the above interface.
Table 3-1 lists all the information that can be modified.
Table 3-1 Company information to be modified
Column Field Meaning

Display
It indicates the full name of the company.
General Name
Information Company
It indicates a brief description of the company.
Description
By default, “Select All Mail Database" is selected. If you deselect
Mail
this option, the system will list all the available mail servers for your
Mail System Database
selection.
Information
It indicates the mail suffix of the company; generally, it is the
Mail Suffix
domain name of the domain name server (DNS) of the company.
By default, “Select All LCS Servers" is selected. If you deselect this
LCS
LCS Information option, the system will list all the available LCS servers for your
Information
selection.
It indicates the UC subscribers of the company have the call

Call
authority.
It indicates the UC subscribers of the company have the CTC

CTC
authority.
Intelligent
UC Permission It indicates the ICR authority of the UC subscribers of the company.
Routing
It indicates the SMS authority of the UC subscribers of the

SMS
company.
Instant
It indicates the IM authority of the UC subscribers of the company.
Message
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It indicates the Click to Email authority of the UC subscribers of the
Mail
company.
It indicates the CTF authority of the UC subscribers of the
Fax
UC Permission company.
It indicates the call log query authority of the UC subscribers of the
Call Log
company.
UM It indicates the UM authority of the UC subscribers of the company.
4) After the configuration is completed, click <Save>.

5) Then click <OK> in the displayed confirmation dialog box to save the modification
to the company information.
V. Adding Department of Company
After adding a company, the service administrator needs to add a department for this
company and create under the department a user with the authority of a company
administrator. Proceed as follows:
1) Create a department.
2) Log in to the [UC Admin] interface;
3) Expand and select the [Company’s Department] node under a company.
4) Click <New Department>, and the dialog box for entering the department name is
displayed.
5) Enter the department name and click <Create>. The system prompts that the
department is successfully created.
6) Click <Close>.
VI. Create Company Administrator
Proceed as follows to create a company administrator:

1) Expand the [Company’s Department] node and select a department.
2) Click <Create User> on the right of the window, and the <New User> dialog box is
displayed.
3) Enter such parameters as [User Information], [UC Permission] and [Select
Password] in the dialog box, as shown in Figure 3-7. For a description of the
parameters, refer to Table 3-2.
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Figure 3-7 Dialog box for entering the parameters of a new UC subscriber
Table 3-2 Description of the parameters of a new UC user

It indicates the user name the UC subscriber uses to log in to
User Name
the WorkSpace and UC Client.
User Information
Display Name It is the complete name of the UC subscriber.
Office Number It is the NGN number of the UC subscriber.
Call It indicates the call authority the UC subscriber.
CTC It indicates the CTC authority of the UC subscriber.
Intelligent
It indicates the ICR authority of the UC subscriber.
Routing
SMS It indicates the SMS authority of the UC subscriber.
UC Permission
Instant Message It indicates the IM authority of the UC subscriber.
Mail It indicates the Click To Email authority of the UC subscriber.
Fax It indicates the CTF authority of the UC subscriber.
Call Log It indicates the call log query authority of the UC subscriber.
UM It indicates the UM authority of the UC subscriber.
It defines the initial password used by the UC subscriber for
login. It must be composed of at least eight characters. There
Select Password are four kinds of characters: letters in upper case, letters in
lower case, digits, and special symbols. The password must
contain at least three kinds of characters.
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Enterprise It is used to define whether a UC subscriber is the company

Administrator administrator.
Other Options
Create an
Exchange Create an Exchange mailbox for the company user.
Mailbox
4) Click <Next User> to save the information of the subscriber, and the system
prompts that the subscriber is successfully created.
5) Click <Close> to exit.
3.2.3 Logging Out of UC Admin
Proceed as follows to log out the UC Admin interface
1) Click on the upper right corner of the [UC Admin] interface.
2) Click <Close Window> in the displayed interface to close the current IE window.
Then you can click <Login Again> to log in to the [UC Admin] interface again.
3.3 Operations Performed by Company Administrator

3.3.1 Logging In to UC Admin
The address of the company administrator is the same as that of the carrier
administrator, that is, http://domain name of UC admin/uc Admin (for example,
http://ucserver2.workspace.com/uc Admin). A dialog box as shown in Figure 3-8 is
displayed. Enter the user name and password of the company administrator set by the
carrier administrator. Click <OK> to log in to the [UC Admin] interface of the company.
Figure 3-8 Interface for the company administrator to log in
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3.3.2 Setting Company Information
I. General Operations of Setting Company Information
Proceed as follows to perform the common operations of different company information

settings:
1) After you log in as a company administrator, click [”Company Name”/COMPANY
SETTING]. The window for setting company information is displayed, as shown in
Figure 3-9.
Figure 3-9 Window for setting company information
2) You can set company information in the above interface. The information is shown
in Table 3-3.
Table 3-3 Information set by the company administrator
Field Meaning
Centrex outgoing prefix. This prefix must be dialed when an intra-Centrex
Dial Prefix
subscriber calls an out-Centrex subscriber.
The fax mailbox address of the company, used for conversion from fax to
Fax Mail Address Email and from Email to fax. Each company needs a telephone number and
an Email account configured for its fax mailbox.
The fax mailbox number of the company. When sending a fax through
Fax Number
Email, the fax number must be used.
The voice mailbox address of the company, used for conversion from voice
Voice Mail Address message to Email and from Email to voice message. Each company needs
a telephone number and an Email account configured for the voice mailbox.
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Field Meaning
The voice mailbox number of the company. When a subscriber leaves a
voice message to a UC service subscriber, the subscriber must use this
Voice Mail Number
voice mailbox number to send the message, and the UC service subscriber
must also use this voice mailbox number to receive the message.
Company’s Home Page The company’s home page.
Mail System Use this field to modify the company mail system you selected when
Information creating the company. The UC system will adopt the modified mail system.
3) After the company information is set, click <Save> in Figure 3-9.
3.3.3 Setting Department Information
I. Overview of Setting Department Information
You can perform the following department management operations as a company

administrator:
Modify the name of the department;
Create a sub-department;
Delete a sub-department.
II. Modifying Department Name
Proceed as follows to modify department name:

1) After you log in, select a department (root department or sub-department) under
the “Company's Department” node.
2) Click <Edit Department>. The dialog box for modifying department information is
displayed.
3) Re-enter the department name and click <Modify>. The system prompts “Edit
success”.
4) Click <Close> to exit the dialog box. In the department directory tree, you can see
that the department has been modified.
III. Creating Department
Caution:
The company name must be first created by the carrier administrator.
1) Select the [Company's Departments] node under the company name.

2) Click <New Departments> on the upper left corner of the Web page.
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3) In the displayed dialog box, enter the name of the new department.
4) Click <Create> to create a new department under the company.
5) Select a department and repeat the above steps to create a sub-department under
this department.
IV. Deleting Department
1) After you log in, select a department (root department or sub-department) under
the “Company's Department” node.
2) Click <Delete Department>. The system asks for your confirmation of the deletion.
3) Click <OK>. In the department directory tree, you can see that the department has
been deleted.
Note:
After a department is deleted, all the information of the UC subscribers under the department will also be
deleted.
3.3.4 Setting UC Subscriber Information
I. Overview of Setting UC Subscriber Information
As a company administrator, you can manage the information of the UC subscribers of

the company. You can perform the following operations:
Create a new subscriber;
Modify subscriber information;
Delete a subscriber.
II. Creating New Subscriber
After you log in as the company administrator, select a root department or

sub-department and click <New User> to create a UC subscriber for the selected
department. The procedure is the same as that the carrier administrator follows to
create a company administrator. See “5 Adding Root Department of Company and
Company Administrator” in “3.2.2 Managing and Configuring Company”.
III. Modifying Subscriber Information
Proceed as follows to modify the information of a UC subscriber:

1) Select a department. Click a subscriber name in the subscriber list on the right.
The [User Detail] window as shown in Figure 3-10 is displayed.
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Figure 3-10 Window for modifying detailed subscriber information
2) Click the [User Properties] tab. Set the general information, password information,
address information, and phone information of the UC subscriber. For meanings of
the parameters, refer to Table 3-4.
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Table 3-4 Subscriber information to be modified

It indicates the user name the UC subscriber uses to
UserName
log in to the WorkSpace and UC Client.
Display Name It is the complete name of the UC subscriber.
Email It is the Email address of the UC subscriber.
Office It is office address of the UC subscriber.
General Information It is the authority types of the UC subscriber. There
User Type are two values: ICW (Internet Call Waiting) and SN
(Single Number).
It is the class of the UC subscriber. The class is
created by the company administrator to set the
User Class number of caller groups and whether the UC
subscriber has the authority to set intelligent routing
after logging in to the WorkSpace.
Password Information Reset Password The password is reset.
Address Information - It is the detailed address of the UC subscriber.

Binding Flag It is the NGN number bound to the UC subscriber.
Phone Information It is used to set the UC subscriber with the bound
Centrex User
number as an intra-Centrex subscriber.
3) Click the [Group Membership] tab. The <View or Edit the User’s Group
Information> dialog box is displayed.
4) Select the <Enterprise Administrator> check box to set the authority of company
administrator for this subscriber.
5) Click the [Department Information] tab. The <View or Edit the User’s Department
Information> dialog box is displayed, where you can set the ID, department
information and UC authority/permission of the UC subscriber.
6) Click the <Account Information> tab. The <View or Edit the Account Options
below> dialog box is displayed, where you can set whether to close the account
configure the expiry date of the account.
7) After you finishes modifying subscriber information, click <Save>.
8) After the system prompts that the modification has been successfully saved, click
<Close> to exit the interface for modifying subscriber information.
IV. Deleting Subscriber
Proceed as follows to delete a UC subscriber:

9) Select a department. Then select one or multiple subscriber items in the
subscriber list on the right.
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10) Click <Delete>. When the system asks for confirmation of the deletion, click <OK>.
All the selected subscribers will be deleted.
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U-SYS WorkSpace Unified Communication System Chapter 4 Operation Guide for UC Subscribers
Chapter 4 Operation Guide for UC Subscribers
4.1 Configuring Client

4.1.1 Overview of Client Configuration
Before you operate and manage the UC system through a client, you need to configure
the client, which includes:
Installing XML patches
Setting trusted sites
Installing client software
Setting interface language
Note:
The UC client operates only on Windows 2000 (with the “SP4” patch), Windows 2003, or Windows XP
(with the “SP1” patch) operating system. Internet Explorer (IE) must be 6.0 or later. UC subscribers must
install Microsoft Outlook on their computers.
4.1.2 Installing Microsoft XML 3.0 Service Pack 4
1. Overview of Installing Microsoft XML 3.0 Service Pack 4
For successful use of the UC Workspace Client, you need to install Microsoft XML 3.0
Service Pack 4. Proceed as follows:
1) Download from Microsoft’s website the “MSXML 3.0 SP4” installation package.
The file for the English-version operating system is “msxml3usa.msi.
2) Double-click the installation package to start the installation.
3) Click <Next>, and the license agreement dialog box appears.
4) Read it carefully, and click <Accept>.
5) Click <Next>, and the user information dialog box appear.
6) Enter the user name and company name.
7) Click <Next>.
8) Click <Install> to start copying files.
9) After the installation is completed, click <Finish>.
10) If the system prompts that you must restart the system, click <Yes>.
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4.1.3 Installing Hotpatch KB832414
For successful use of the UC Workspace Client, you need to install Hotpatch
KB832414. Proceed as follows:
1) Download from Microsoft’s website the “KB832414” installation package.
2) Double-click the installation package to start the installation.
3) Click <Yes> to accept the agreement.
4) Click <OK> to confirm the installation.
5) After the installation is completed, the system prompts that the installation is
successful. Click <Finish>.
6) If the system prompts that you must restart the computer, click <Yes>.
4.1.4 Setting Trusted Sites
You need to set trust relations for the UC Portal site at the UC client. For details, refer to
“3.1.3 Operation Preparations of Administrators” in “Chapter 3 Operation Guide for
Administrators” of this manual.
4.1.5 Installing NET Framework
Proceed as follows to install .NET Framework:

1) Suppose you are a UC terminal subscriber. Double-click the executable file
“dotnetfx_en.exe” in the installation package provided by the company
administrator. The dialog box as shown in Figure 4-1 for confirming the installation
is displayed.
Figure 4-1 Dialog box for confirming the installation
2) Click <Yes>. The [Microsoft.NET Framework] installation interface as shown in

Figure 4-2 is displayed.
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Figure 4-2 [Microsoft.NET Framework] installation interface
3) Select “I agree" and click <Install> to start installation.

4) After the installation is completed, click <OK>.
4.1.6 Installing Client Software
Proceed as follows to install the client software:

1) Suppose you are a UC terminal subscriber. Double-click the installation file
“Setup.exe” in the installation package provided by the company administrator.
The dialog box as shown in Figure 4-3 for confirming the installation is displayed.
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Figure 4-3 [Welcome] interface
2) Click <Next>. The installation selection dialog box as shown in Figure 4-4 is
displayed.
Figure 4-4 Dialog box for installation selection
3) Select a folder to save the client software and a subscriber type that can access
the client. Click <Next>.
4) Use the default installation folder. Click <Next>.
5) After the installation is finished, click <Close>.
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4.1.7 Setting Client Software
Proceed as follows to set the client software:

1) After the installation is completed, click <UC WorkSpace Client>. The <Server
Configuration> dialog box pops up, as shown in Figure 4-5.
Figure 4-5 [Server Configuration] interface
2) Enter the UC server addresses provided by the carrier in the text boxes to the right
of [LCS Server] and [Web Server].
3) Select "TCP" to the right of [LCS Transport].
4) Click <OK> to complete the client configuration.
Note:
The transport layer protocol used by the client must be consistent with that used by the LCS Server. For
example, if the LCS Server uses TCP, the client must also use TCP.
The carrier administrator will provide the domain names of the LCS Server and Web Server to the
company administrator. UC subscribers can obtain the domain names of the LCS Server and Web Server
from the company administrator.
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4.1.8 Setting E-mail
Proceed as follows to set E-mail:

1) Click [Start/Setting/Control panel]. Double-click <E-mail>. The mail setup dialog
box as shown in Figure 4-6 is displayed.
Figure 4-6 Mail setup dialog box
2) Click <E-mail Accounts…>. The [E-mail Accounts] window is displayed. Select

[Add a new e-mail account]. Click <Next>.
3) In the displayed window, select “POP3”. Then click <Next>. The E-mail settings
window as shown in Figure 4-7 is displayed. Enter the user information provided
by the administrator in the corresponding text boxes.
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Figure 4-7 E-mail settings
4) Click <Next>. In the displayed dialog box, click <Finish> to complete the setting.
Note:
The E-mail settings on the client must be consistent with those on the server. For example, if you select
“Exchange” as the E-mail type of the UC Admin, you must also select “Exchange” as the E-mail type of the
client.
4.1.9 Setting Language
Only two languages are supported at present: simplified Chinese and English. You can
log in to the UC WorkSpace Client and click [Tools/Language] to switch the display
language of the client to “Simple Chinese” or “English”.
4.2 Logging In and Logging Out

4.2.1 Logging In to UC WorkSpace Client
Proceed as follows to log in to the UC WorkSpace Client:
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1) The company administrator has created departments and a UC subscriber, bound

the NGN number 82000014, and enabled service authorities for the subscriber.
2) You (UC subscriber) double-click the client icon. The UC client login interface is
displayed, as shown in Figure 4-8.
Figure 4-8 Interface for a UC subscriber to log in to the client
3) Enter the E-mail address and password, and then click <Log On>. An interface as
shown in Figure 4-9 is displayed.
Figure 4-9 Interface for logging in to Microsoft Outlook
4) Enter the user name, password, and domain name. After the login is successful,
the default interface of the client is shown in Figure 4-10.
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Figure 4-10 Default interface after a UC subscriber successfully logs in to the client
Note:
When logging in Microsoft Outlook for the first time, you need to enter the user name, password, and
domain name. In later logins, you only need to enter the password.
4.2.2 Logging Out of UC WorkSpace Client
To log out of the UC WorkSpace client, click on the upper right corner.
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4.2.3 Meanings of Common Buttons on [Call Manager] of Client
After a UC subscriber logs in to the client, the subscriber clicks [View/Call Manager] on
the default interface. The [Call Manager] window is displayed. The meanings of some
common buttons on the window are as follows:
1. Call
1) The icon for this button is . The subscriber can enter the called number in
the drop-down list box beside (Address Book). (The entered number is the
same as the number the subscriber dials on the telephone.) After that, the
subscriber clicks to originate a call. The call flow is the same as that when
the CTC is made in the phone book. The phone set of the caller rings first. (When
there are no other services, the phone set of the caller is the office phone set of the
UC subscriber.) After the caller hooks off, the phone set of the callee rings. The
caller hears the ringback tone. [Call Manager] displays the status of the call to the
callee, and that the status is ringing. After the callee hooks off, the call is
established.
2) If a UC subscriber in a call (whether as the caller or callee) enters a new called
number in the drop-down list box beside and clicks , the callee in the
original call will be held and hear the music. The [Call Manager] window of the UC
subscriber displays the call status of the other party as “Suspend”. The UC
subscriber will establish a new call with the new called party, as is the case with
(1).
3) If a UC subscriber in a conference (only as the originator) enters a new called
number in the drop-down list box beside and clicks , the other
participants will continue the conference. The [Call Manager] window of the UC
subscriber continues displaying the call status of the participants. The UC
subscriber will establish a new call with the new called party, as is the case with 1)
and 2).
2. Transfer
1) The icon for this button is . A UC subscriber in a call can click to select a call.
The method is to click a displayed call to select it. The status of the call must be
“Communicating". The UC subscriber then enters the destination number for the
transfer in the drop-down list box beside and click . The phone set of
the transferred-to party rings. The UC subscriber hears the ringback tone, and the
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transferred party hears the music. After the transferred-to party hooks off, the UC
subscriber talks with him/her, and the transferred party continues hearing the
music. After the UC subscriber hooks on, the transferred party and transferred-to
party talk.
2) After the “transfer” and “forward” operations are performed, the [Call Manager]
window of the UC subscriber will no longer display the call status of the related
parties of the operations. However, in charging and call logs, relevant calls are still
related to the UC subscribers who perform these operations.
3. Forward
1) The icon for this button is . When a subscriber calls an online UC subscriber,
the [Call Manager] window of the UC subscriber automatically pops up and
displays the call status of the calling subscriber. The UC subscriber clicks the call
to select it (using the forwarding function when the phone set is ringing), enters the
forwarded-to number in the drop-down list box beside , and clicks .

The forwarded-to phone set rings, the forwarded party hears the ringback tone,
and the UC subscriber exits the call. After hooking off, the forwarded-to party talks
with the forwarded party.
2) A UC subscriber in a call can click a displayed call to select it. The subscriber
enters the forwarded-to number in the drop-down list box beside and clicks
. The phone set of the forwarded-to number rings, the UC subscriber hears
the busy tone, and the forwarded party hears the ringback tone. After hooking off,
the forwarded-to party talks with the forwarded party.
3) If an online UC subscriber already in a call or conference has a new incoming call,
the subscriber can forward the new call. The process is as above. Note that, when
an online UC subscriber already in a call has a new incoming call, the new calling
party will hear the ringback tone.
4. Add
1) The icon for this button is . A UC subscriber in a call can click to select a call.
The method is to click a displayed call to select it. The status of the call must be
“OK". The UC subscriber enters the number to be added in the drop-down list box
beside (the number can be put through using the phone set of the UC
subscriber), and clicks . After that, the phone set of the added party rings.
The added party hooks off and joins the original call to form a three-party
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conference. The call status of the added party and the original parties will be
displayed in the [Call Manager] window of the UC subscriber.
2) A UC subscriber who has originated a conference can also perform the “add"
operation. The process is the same as (1).
5. Remove
1) The icon for this button is . The [Call Manager] window of a UC subscriber
who has originated a conference displays the call status of the other conference
participants. The UC subscriber clicks to select a call to be removed and then
clicks . The other party of the call will hear the busy tone and be
disconnected. Other calls will not be affected by this operation.
6. Back
1) The icon for this button is . This button is for a subscriber to return to the
selected conference after performing the “call” or “accept” operation.
2) A UC subscriber who has originated a conference exits the conference after
performing the “call” or “accept” operation (the other conference participants will
not be affected) and talks with a new subscriber after performing the “call” or
“accept” operation (the other conference participants will not be affected). The UC
subscriber can select the selected conference and click . The status of all
the participants of the selected conference is displayed in the [Call Manager]
window of the UC subscriber. The UC subscriber can click any participant to select
him/her. After that, the new subscriber hears the music, and the UC subscriber
returns to the selected conference.
3) A UC subscriber who has originated a conference exits the conference after
performing the “call” or “accept” operation (the other conference participants will
not be affected) and talks with a new subscriber. After the call is finished, the new
subscriber hooks on first. The UC subscriber can select the selected conference
and click to return to the selected conference. (The status of all the
participants of the selected conference is displayed in the [Call Manager] window
of the UC subscriber. The UC subscriber can click any participant to select
him/her.)
7. Hold
1) The icon for this button is . A UC subscriber in a call can click to select the
current call. The method is to click the displayed call to select it. The status of the
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call must be “OK". The UC subscriber then clicks . After that, the other party
of the call hears the music.
2) A UC subscriber in a conference (the subscriber must be the conference originator)
can select a participant in the [Call Manager] window and click . After that,
the selected participant will hear the music, and other participants will not be
affected.
8. Retrieve
1) The icon for this button is . is used together with . After a UC
subscriber in a call or conference clicks , the other party in the call or

conference will hear the music, and the [Call Manager] window of the UC
subscriber will display the call status of the held party as “Suspend”. After that, if
the UC subscriber selects the suspended call and clicks , the other party will
return to the original call or conference.
9. Accept
1) The icon for this button is . The operation result of “accept” is the same as
that of “call”. If there is an incoming call when the phone set of a UC subscriber is
idle, the UC subscriber cannot use to answer the call. Instead, the UC
subscriber must use the terminal to answer the call.
2) When a subscriber calls an online UC subscriber who is in a conversation, the new
calling subscriber hears the ringback tone. The [Call Manager] window of the UC
subscriber displays the new incoming call. The UC subscriber can select the new
incoming call and click . After that, the other party in the former conversation
will be held and hear the music. The UC subscriber will talk with the new calling
subscriber.
3) When a subscriber calls an online UC subscriber who is in a conference call, the
new calling subscriber hears the ringback tone. The [Call Manager] window of the
UC subscriber displays the new incoming call. The UC subscriber can select the
new incoming call and click . After that, the UC subscriber will talk with the
new calling subscriber, while the other participants of the conference will continue
the conference call.
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10. Join
1) The icon for this button is . The result of the “join" operation is the same as
that of “add”.
2) When a subscriber calls an online UC subscriber who is already in a call, the
subscriber hears the ringback tone. The [Call Manager] window of the UC
subscriber will display the new incoming call. The UC subscriber can select the
new incoming call and click . After that, the new incoming call will be joined
in the original call to form a conference.
3) If there is a new incoming call after an online UC subscriber originates a
conference, the [Call Manager] window of the UC subscriber will display the new
incoming call. The UC subscriber can select the new incoming call and click
. After that, the new incoming call will be joined in the selected conference.
11. Terminate
1) The icon for this button is . When a subscriber calls an online UC subscriber,
the incoming call will be displayed in the [Call Manager] window of the UC
subscriber. If the UC subscriber clicks , the incoming call will be

disconnected, and the phone set of the UC subscriber will stop ringing.
2) If the UC subscriber is in a call and he/she clicks , the call will be

disconnected and both parties hear the busy tone.
3) A UC subscriber who has already originated a conference can select any call of
the conference in the [Call Manager] window and click . After that, the
conference will be terminated, and all the participants will hear the busy tone.
4) If someone calls a UC subscriber who is in a call or conference, the incoming call
will be displayed in the [Call Manager] window of the UC subscriber. The UC
subscriber can select the new incoming call and click . After that, the new
incoming call will be disconnected, and the original call or conference will not be
affected.
4.3 Setting Display Language on Client

The UC WorkSpace client supports two display languages—English and Simplified
Chinese.
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The company administrator has created departments and a UC subscriber, bound the
NGN number 82000014 and enabled the call authorities for the subscriber.
You (UC subscriber) log in to the UC WorkSpace Client successfully, as shown in
Figure 4-10.
Proceed as follows to set the display language on the client:
1) The UC subscriber logs in the UC WorkSpace client, as shown in.
2) Select [Tools/Language].
3) In the displayed dialog box, select [English], and the dialog box is as shown in
Figure 4-11.
Figure 4-11 Display language setting prompt
4) Click <OK>.
The new setting of display language will be effective in the next login to the client.
4.4 Click to Dial

4.4.1 Prerequisites of Click to Dial
NGN number 82000014, and enabled call authority for the subscriber.
You (UC subscriber) log in to the UC WorkSpace Client successfully, and the interface
as shown in Figure 4-10 is displayed.
4.4.2 Operation Procedure of Click to Dial
Proceed as follows to click to dial:
1) In the default interface of the client, click (Company Contacts) or

(Personal Contacts), and the [Company Contacts] or [Personal Contacts] dialog
box is displayed.
2) Right click an entry in the [Company Contacts] or [Personal Contacts] list. Then
click <Send Call (Work ph.)> in the displayed shortcut menu to implement the
Click To Dial (CTD) service.
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4.5 Click To E-mail

4.5.1 Prerequisites of Click to E-mail
NGN number 82000014, and enabled the Click To E-mail authority for the subscriber.
You log in to the UC WorkSpace Client successfully as a service subscriber (with the
number of 82000014), as shown in Figure 4-10.
4.5.2 Operation Procedure of Click to E-mail
Proceed as follows to click to E-mail:

box is displayed.
2) In the [Company Contacts] or [Personal Contacts] list, click to specify the E-mail
address(es) of one or more subscribers (press <Shift> while clicking). Then click
<Send Mail> on the toolbar in the [Company Contacts] or [Personal Contacts]
dialog box.
3) After you click the button, the [Create mail] window is displayed. The receiver’s
address is the E-mail address of a subscriber. If multiple subscribers are selected,
the receiver’s address is a string of addresses which are separated by semicolons.
4) After you enter all the information, click the <Send> button, which is in the upper
left corner of the [Create mail] window, to implement the Click To E-mail service.
4.6 Click To Fax

4.6.1 Prerequisites of Click to E-mail
NGN number 82000014, and enabled the Click To Fax (CTF) authority for the
subscriber.
You log in to the UC WorkSpace Client successfully as a service subscriber (with the
number of 82000014), as shown in Figure 4-10.
4.6.2 Operation Procedure of Click to E-mail
Proceed as follows to click to E-mail:

box is displayed.
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2) In the [Company Contacts] or [Personal Contacts] list, click to specify the fax
number(s) of one or more subscribers (press <Shift> while clicking). Then click
<Send Fax> on the toolbar in the [Company Contacts] or [Personal Contacts]
dialog box.
3) After you click the button, the [Create fax] window is displayed. The receiver’s
address is the mailbox address of a fax server (the CTF service requires the
support of the fax server). The subject is the subscriber number receiving the fax.
If multiple subscribers are selected, the subject is a string of fax numbers which
are separated by semicolons.
4) After you enter all the information, click the <Send> button, which is in the upper
left corner of the [Create fax] window, to implement the CTF service.
4.7 Enhanced Caller ID Display

4.7.1 Prerequisites of Enhanced Caller ID Display
NGN number 82000014, and enabled the call authority for the subscriber.
Figure 4-10.
4.7.2 Operation Procedure of Enhanced Caller ID Display
Proceed as follows to perform enhanced caller ID display operations:

1) The calling subscriber 82000001 dials your number (82000014), and your phone
set rings.
2) The window as shown in Figure 4-12 is displayed in your client interface. In the call
queue you can see information of the incoming call, including caller name (zq01),
caller number (82000001), connection status (ringing), and remarks (caller).
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Figure 4-12 Caller ID display
After you hook off, the status displayed on the above dialog box changes to “OK”,
indicating you are communicating with the calling subscriber.
4.8 Forwarding Incoming Call

4.8.1 Prerequisites of Forwarding Incoming Call
NGN number 82000014 and enabled the calling authority for the subscriber.
Figure 4-10.
4.8.2 Operation Procedure of Forwarding Incoming Call
Proceed as follows to click to forward:
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set rings.
2) The window as shown in Figure 4-12 is displayed in your Web interface. In the call
3) Hook off to start communication. Select the call to be transferred in the [Call
Manager] window. Enter the forwarded-to number 82000002 in the drop-down list
on the left of (Address Book), and click (Transfer). The phone set of
82000002 rings.
4) You hear the ringback tone.
5) You hook off and talk with the forwarded-to subscriber (82000002). At this time,
the original caller (82000001) is listening to the music.
6) After you hook on, the forwarded-to subscriber and the caller talk with each other.
4.9 Holding and Retrieving Incoming Call

4.9.1 Prerequisites of Holding and Retrieving Incoming Call
NGN number 82000014 and enabled the call authority for the subscriber.
Figure 4-10.
4.9.2 Operation Procedure of Holding and Retrieving Incoming Call
Proceed as follows to hold and retrieve an incoming call:

set rings.
2) The window as shown in Figure 4-12 is displayed in your Web interface. In the call
3) You hook off to talk with the calling subscriber.
4) If you cannot answer the call for the time being for some reason, select the record
corresponding to the call to be held in the [Call Manager] window. Click to

hold the call in the UC system. At this time, the caller will listen to the pre-recorded
music. Now, the connection state in the UC WorkSpace Client queue
automatically changes from “Ringing” to “Suspend”. At this time, the UC system is
idle and can process other calls.
5) If you want to reprocess the held incoming call, select the record corresponding to
the call to be retrieved in the [Call Manager] window. Click (Retrieve) to
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retrieve the call. Now, the connection state in the UC WorkSpace Client queue
automatically changes from “Suspend” to “OK”.
4.10 Holding and Retrieving Outgoing Call

4.10.1 Prerequisites of Holding and Retrieving Outgoing Call
Figure 4-10.
4.10.2 Operation Procedure of Holding and Retrieving Outgoing Call
Proceed as follows to hold and retrieve an outgoing call:
1) In the default interface of the client, click (Dial), and the [Call Manager]
dialog box as shown in Figure 4-12 is displayed.
2) In the drop-down list box on the left of , enter the called number 82000001,
and then click . Your phone set rings and you hook off.
3) The phone set of the subscriber 82000001 rings.
4) After the subscribers hook off, you talk with each other.
5) If you cannot answer the call for the time being for some reason, select the record
corresponding to the call to be held in the [Call Manager] window. Click to

hold the call in the UC system. At this time, the callee will listen to the pre-recorded
music. Now, the connection state in the UC WorkSpace Client queue
automatically changes from “OK” to “Suspend”. At this time, the UC system is idle
and can process other calls.
6) If you want to reprocess the held incoming call, select the record corresponding to
the call to be retrieved in the [Call Manager] window. Click (Hold Retrieve)
to retrieve the call. Now, the connection state in the UC WorkSpace Client queue
automatically changes from “Suspend” to “OK”.
4.11 Terminating Incoming Call

4.11.1 Prerequisites of Terminating Incoming Call
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Figure 4-10.
4.11.2 Operation Procedure of Terminating Incoming Call
Proceed as follows to terminate an incoming call:

set rings. The window as shown in Figure 4-12 is displayed in your Web interface.
In the call queue you can see information of the incoming call, including caller name
(zq01), caller number (82000001), connection status (ringing), and remarks (caller).
2) Select the incoming call and then click to terminate it.
4.12 Click to Conference

At present, the Click To Conference (CTC) service supports 16 participants. The
conference originator can exit an ongoing conference to originate another conference.
In this case, the other participants of the selected conference will not be affected.
However, since the originator has exited the selected conference, the selected
conference can only be terminated after the participants hook on one by one.
4.12.1 Prerequisites of Click to Conference
NGN number 82000014 and enabled the call and CTC authorities for the subscriber.
Figure 4-10.
4.12.2 Operation Procedure of Click to Conference
Proceed as follows to click to conference:
1) In the default interface of the client, click (Convene Conference), and the
[Call Manager] dialog box as shown in Figure 4-12 is displayed.
2) Click , and the [Address Book] dialog box as shown in Figure 4-13 is
displayed.
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Figure 4-13 <Address Book> dialog box
3) Select all the conference participants in the [Address Book] list by ticking the
telephone numbers (except that of your own). Click <OK>, and the numbers of the
selected conference participants appear in the drop-down list on the left of

in the [Call Manager] dialog box.
4) Click . Your phone set rings first. After you hook off, the phone sets of other
conference participants will ring. After the participants hook off, a conference call
will be formed. The state of the participants will be displayed in the [Call Manager]
dialog box.
5) You can complete the following operations as needed:
4.12.3 Click to Conference Operations
1. Adding a Participant
Proceed as follows:
1) Enter the telephone number of a participant to be added in the drop-down list on
the left of .
2) Then click (Add).

The participant is added in the conference.
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2. Removing a Participant
Proceed as follows:
1) In the [Call Manager] dialog box, click to select a participant to be removed.
2) Then click (Remove).

The participant is removed from the conference call. The other participants will not be
affected.
3. Calling a Non-Participant
Proceed as follows:
1) Enter a new called number in the drop-down list box on the left of .
2) Click .
Now you will establish a new call with the new callee, while the other participants
proceed with the conference. The [Call Manager] dialog box still shows the state of
each participant.
4. Accepting a Call
When there is an incoming call, the information of it will be displayed on your [Call
Manager] dialog box. You can select the new call and then click (Accept). When
you talk with the caller, other participants proceed with the conference.
5. Back to Conference
After you (the conference initiator) click or , you will leave the conference
(without affecting other participants) and establish a call with the new subscriber.
Proceed as follows to return to the conference:
1) After the call is completed, you can click to select any participant.
2) Click to return to the conference.

The state of each participant in the selected conference is displayed in one line in the
text box in the [Call Manager] window.
6. Joining in a Conference:
When there is an incoming call during a conference you originate, the information of it
will be displayed in your [Call Manager] dialog box.
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If you want the new subscriber who makes the incoming call to join the conference,
select it and then click .
7. Holding a Participant in a Conference
Only the conference initiator has the authority to hold a participant.

Proceed as follows to hold a participant in a conference:
1) Select participant A on the [Call Manager] dialog box
2) Click .
After that, participant A will listen to the music, and the state of participant A will be
displayed as “Suspend” in the [Call Manager] dialog box. Meanwhile, other participants
proceed with the conference normally.
8. Retrieving a Participant
Only the conference initiator has the authority to retrieve a participant. Select the
corresponding record of participant A on the [Call Manager] window.
Click to make the isolated participant A return to the conference or the original
call.
9. Ending a Conference
Proceed as follows to
1) Select any call in the conference in the [Call Manager] dialog box.
2) Click to end the conference.

All participants will hear the busy tone.
4.13 Changing Status of UC Subscriber

NGN number 82000014 and enabled the Instant Message (IM) authority for the
subscriber.
You (UC subscriber) have logged in to the UC WorkSpace client successfully, as shown
in Figure 4-10.
Proceed as follows to change the status of the UC subscriber:
1) Click on the upper left corner of the UC WorkSpace Client to display the
subscriber states set in the system.
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2) Click the entry that describes your state most precisely, as shown in Figure 4-14.
Figure 4-14 Interface for setting the subscriber status
When different subscribers call you, you can process the incoming calls according to
the statuses set in the Client and the pre-set routing policy.
4.14 Operations of Observer

The observer is to check who has added the UC subscriber to his or her contact list.
NGN number 82000014 and enabled the Instant Message authorities for the
subscriber.
You (UC subscriber) have logged in to the UC WorkSpace client successfully, as shown
in Figure 4-10.
Proceed as follows to act as an observer:
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1) Select [Tools/Observer]. The observer dialog box appears as shown in

Figure 4-15.
Figure 4-15 Observer dialog box
2) Select and right click on an observer. On the shortcut menu, you can select allow
or block.
When you select [Allow], your status change will be open to the observer. When you
select [Block], the observer will always see your status as offline (gray icon).
4.15 Sending Instant Messages

You (UC subscriber) can use this feature is to send instant text messages to online
contacts.
subscriber.
You have logged in to the UC WorkSpace client successfully, as shown in Figure 4-10.
Proceed as follows to send instant messages:
1) On the default window of UC WorkSpace client, click (Buddy List).

2) Select and right click a buddy in the [Buddy List].
3) Click [Send Instant Message] in the displayed menu, and the enhanced telephone
management window appears as shown in Figure 4-16.
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Figure 4-16 Enhanced telephone management window
4) Enter the text to be sent in the column next to the <Send> button.
5) Click <Send>, and the text information is sent to the specific buddy.
4.16 Sending Files or Photos

You (UC subscriber) can use this feature is to send files, including pictures, to online
contacts.
subscriber.
Proceed as follows to send files:
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3) Click [Send File Or Photo…], and the [Open] dialog box appears as shown in
Figure 4-17.
Figure 4-17 Open dialog box
4) Select the file to be sent.

5) Click <Open>. The [File Transfer] appears both at the client of the sending party
and the receiving party.
6) (The receiving party) click <Accept> to receive the file.
7) Specify the file name and path to save the received file.
8) Click <Save> to start sending the file.
When the transfer completes, the buttons on the [File Transfer] dialog box change to
<Open> and <Close>. You can click <Open> to open the file, or click <Close> to
complete the transfer process.
4.17 Sharing
You (UC subscriber) can use this feature to open the read, write, or even full control
permission to a online buddy.
subscriber.
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Proceed as follows to share a file or application:

3) Click [Start Application Share], and the [Please wait *** accept] dialog box appears.
The [You have an incoming call] dialog box appears at the receiving party.
4) (The receiving party) click <Accept>, the [Application sharing is running] dialog
box appears at the sending party, as shown in Figure 4-18.
Figure 4-18 Select the application to share
5) Select the application to share with the receiving party.

6) Click <Share>. The <Allow Control> button is activated, and the shared
application or file is displayed on the screen of the receiving party.
7) Click <Allow Control> to authorize the permission to the receiving party
You can select [Automatically accept requests for control], then the receiving party
takes full control of the application. You can select [Do not disturb with requests for
control right now], then the receiving party can only see the shared application, but
cannot use it.
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4.18 Whiteboard
You can communicate with another of your online contact by drawing or writing on the
whiteboard.
subscriber.
Proceed as follows to use the whiteboard:

3) Select [Start whiteboard], and the [Please wait *** accept] dialog box appears. The
[You have an incoming call] dialog box appears at the receiving party.
4) (The receiving party) click <Accept>. The paint application is started both at the
sending party and the receiving party.
Now, the both parties can draw and write on the same whiteboard. The drawings and
words added by either party will be displayed on both screens.
Both party can store the drawing. When either party clicks the <Stop> button on the
[Whiteboard is running] dialog box, both parties exit the whiteboard session.
4.19 Personal Contacts

You can do the following when you use the personal contacts feature.
Record contact information
Call the fixed phone or cell phone of a contact
Email a contact
Fax a contact
Start a conference call
subscriber.
Proceed as follows to use personal contacts:
1) Select [View/Personal Contacts], and the [Personal Contacts] windows appears
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Figure 4-19 Personal contacts window
2) Click <New> to add a new contact.

3) To use other features in the [Personal Contacts] window, select a contact and click
the buttons on the top, such as <Delete>, <Send Call>, <Send Fax>, <Send
Email>, <Send SMS>, <Open a Conference>, or <Add to Conference>.
4.20 Company Contacts

You can do the following when you use the company contacts feature.
Query information of a company contact
Call the fixed phone or cell phone of a company contact
Email a contact
Fax a contact
Start a conference call
subscriber.
Proceed as follows to use personal contacts:
1) Select [View/Company Contacts], and the [Company Contacts] windows appears
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Figure 4-20 Company contacts window
In Figure 4-20, you can use the [Choose Department] field to query the company
contact information by department.
4.21 Intelligent Routing by Presence

4.21.1 Entering [Intelligent Routing] Window
Proceed as follows to enter the [Intelligent Routing] window:

1) The company administrator has created departments and a UC subscriber, bound
the NGN number 82000014 and enabled the call, IM, and intelligent routing
authorities for the subscriber.
2) You (UC subscriber) log in to the UC WorkSpace Client successfully, as shown in
Figure 4-10.
3) Click [Tool/Intelligent Routing], and the [Intelligent Routing] dialog box as shown in
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Figure 4-21 [Intelligent Routing] dialog box
4.21.2 Setting Caller Group Information
Proceed as follows to set caller group information:

1) Click the [Caller group] tab to enter the caller group setting interface as shown in
Figure 4-21. This interface shows the group names and numbers. For example,
the number in the [Client] group is 82000000, and those in the [Classmate] group
are 82000002 and 82000003.
2) On this interface, you can modify the information of a caller group or add a caller
group.
To modify the information of a caller group, select a record and then click [Modify]
on the corresponding line to enter the dialog box as shown in Figure 4-22. In this
dialog box, you can modify the name of the caller group, or add a new calling
number to this caller group.
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Figure 4-22 [Caller Group] interface
To add a caller group, click <Create> to enter the setting page and then enter the
corresponding information.
4.21.3 Setting Intelligent Routing Policy
Proceed as follows to set an intelligent routing policy:

1) In the [Intelligent Routing] interface, click the [Presence Policy] tab to enter the
[Routing Policy] interface.
2) Click <New>. The dialog box as shown in Figure 4-23 is displayed.
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Figure 4-23 Dialog box for creating an intelligent routing policy
3) Select a state and a caller group name from the corresponding drop-down list. You
can set different routing policies for different caller groups when you are in
different states.
It indicates the current state information of a UC subscriber,
Presence including eight entries: Online, Offline, Away, Idle, Busy, Back
Soon, On Call, and Lunch.
Basic information
It is a group of caller numbers that mark the information about
Caller Groups the incoming calls. It consists of the default caller group and
the caller group created by a subscriber.
NONE Normal call.

REJECT Incoming calls are rejected directly.
IR Mode
Incoming calls are forwarded to a voice mailbox. It requires the
VMS support from the voice mailbox server. The voice mailbox is
set on the [UC Admin] interface in advance.
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Incoming calls are rejected directly. New records are added in
TEXT the [Call Manager] dialog box with the state displayed as
“miss”.
You can set one to ten forwarded-to numbers currently. An
incoming call will be forwarded to the preset forwarded-to
PARALLEL
numbers simultaneously. Whenever someone answers the
FORWARD
call, the other forwarded-to subscribers will stop hearing the
IR Mode
ringing tone.
You can set one to ten forwarded-to numbers and the ringing
duration for each number. An incoming call will be forwarded
SEQUENT to the first forwarded-to number. If no one answers the call
FORWARD after the predefined duration, the call will be forwarded to the
next forwarded-to number, and this process goes on until
someone answers the call.
It is the forwarded-to number when parallel forwarding or
Forward sequent forwarding is selected in an intelligent routing (IR)
Forward Number mode. (The forwarding duration can be set.)
Number
IR Additional
It refers to the operations to be conducted when forwarding fail.
Mode
4) After selecting a processing mode, click <OK> to implement intelligent call route
service by state.
5) Click the drop-down list box on the right of [Route priority level] on the upper right
corner of the default login interface of the UC WorkSpace Client. Then select
“Presence route priority” as required. When subscribers in different caller groups
call a UC subscriber, the UC subscriber will process the incoming calls according
to the predefined routing policy based on the different states of the client.
4.22 Intelligent Call Routing by Time State

4.22.1 Entering [Intelligent Routing] Interface
NGN number 82000014 and enabled the call and intelligent routing authorities for the
subscriber.
Figure 4-10.
Proceed as follows:
1) Click [Tool/Intelligent Routing], and the [Intelligent Routing] dialog box as shown in
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Figure 4-24 [Intelligent Routing] dialog box
4.22.2 Setting Caller Group Information
Proceed as follows to set caller group information:

1) Click the [Caller Group] tab to enter the caller group setting interface as shown in
Figure 4-24. This interface shows the group names and numbers. For example,
the number in the [Client] group is 82000000, and those in the [Classmate] group
are 82000002 and 82000003.
2) On this interface as shown in Figure 4-24, you can modify the information of a
caller group or add a caller group.
To modify the information of a caller group, select a record and then click [Modify]
on the corresponding line to enter the dialog box as shown in Figure 4-25. In this
dialog box, you can modify the name of the caller group, or add a new calling
number to this caller group.
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Figure 4-25 Dialog box for modifying caller group information
To add a caller group, click <Create> to enter the setting page and then enter the
corresponding information.
4.22.3 Setting Time State
Proceed as follows to set time state information:

1) Click the <Work Date> tab to enter the time state setting interface as shown in
Figure 4-26.
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Figure 4-26 Setting time state
2) Click the <Create> button in the Week Date subitem. The dialog box for defining
the week date as shown in Figure 4-27 is displayed.
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Figure 4-27 Definition mode of week date
Note:
Interval_weekly_duty: In this system, a certain time is specified. In the week containing this time (odd
week), you have only Sunday off; in the next week (even week), you have both Saturday and Sunday off,
and odd weeks and even weeks proceed alternately. For this system you need to set a start time. Select
"Interval" in the drop-down list box on the right of [Work Date Type], as shown in Figure 4-20. After that, a
start time option will be displayed. Select a date that corresponds to [Week Date Type]. For example, if you
select August 29, 2004 as the date that corresponds to this Saturday, then this Saturday is a normal work
day, the Saturday of the next week is off, and this proceeds alternately.
3) Specify the relations between each day in [Week Date] with [Work Date Type]
through the drop-down menus. For example, specify Monday as a work date and
Saturday as a rest day.
4) Click <OK>. A new record will be added in the week date definition table.
5) Follow the above procedure to set the related information of year dates.
6) Click the <Create> in the time policy subitem. The dialog box for defining the time
policy as shown in Figure 4-28 is displayed.
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Figure 4-28 Defining a work policy
7) Set your state corresponding to the combination of a work date type, start time,
and terminal time. For example, you are online from 9:00 to 18:30 in a work date.
8) Click <OK>. A new record will be added in the time policy definition table.
4.22.4 Setting Time State Intelligent Call Routing Policy
Process as follows to set a time state intelligent call routing policy:

1) Click the drop-down list box on the upper right corner of [Route priority level] on
the upper right corner of the default login interface of the UC WorkSpace Client.
Then select “Time route priority” as required.
2) When subscribers in different caller groups call a UC subscriber, the UC
subscriber will process the incoming calls according to a predefined presence
intelligent routing policy based on different defined time states.
4.23 Temporary Binding CTD

4.23.1 Prerequisites of Temporary Binding CTD
4.23.2 Operation Procedure of Temporary Binding CTD
Proceed as follows to implement temporary binding CTD:
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1) In the default login interface of the UC WorkSpace Client, enter the temporarily
bound number 82000099 in the text box to the right of the bound number.
2) Click to the right of the text box to implement the temporary binding CTD
service.
3) When you click to dial 82000012 in the client, the phone set of 82000099 rings and
the subscriber of 82000099 hooks off. Now, the phone set with the called number
of 82000012 rings. The subscriber of 82000012 hooks off and talks with the
subscriber of 82000099. In this process, your phone set (with the number of
82000014) does not ring.
4.24 Temporary Binding Incoming Call Processing

4.24.1 Prerequisites of Temporary Binding Incoming Call Processing
4.24.2 Operation Procedure of Temporary Binding Incoming Call Processing
Proceed as follows to implement temporary binding incoming call processing:

1) In the default login interface of the UC WorkSpace Client, enter the temporarily
bound number 82000099 in the text box to the right of the bound number.
2) Click to the right of the text box to implement the temporary binding CTD
service.
3) When other subscribers dial your number (82000014), the phone set with the
number of 82000099 rings. The subscriber of 82000099 hooks off and talks with
the caller. In this process, your phone set does not ring.
4.25 Querying Call Log

4.25.1 Prerequisites of Querying Call Log
NGN number 82000014, and enabled call and call log authorities for the subscriber.
4.25.2 Operation Procedure of Querying Call Log
Proceed as follows to query a call log:
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1) In the default login interface of the UC WorkSpace Client, click (Call Log),
and a dialog box as shown in Figure 4-29 is displayed. This window shows the call
log of the number 82000014.
2) Click <Call Log Type> on the title bar to filter or operate on the call records in the
displayed menu. For example, you can query all calls, incoming calls, outgoing
calls, or missing calls.
3) Right click a number in the call log. Then click <Call Back> in the displayed
shortcut menu to implement the CTD service.
Figure 4-29 [Call Log] interface
Note:
A missing call still has a duration (time length), which is the ringing duration. Whether to charge the call
depends on the settings of the carrier.
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U-SYS WorkSpace Unified Communication System Chapter 5 Troubleshooting
Chapter 5 Troubleshooting
5.1 Classification of Fault Causes

Typical faults of the UC system can be classified into the following three categories:
Network communication faults
Faults in UC data configuration for the SoftX3000
Faults in operations on the UC client
5.2 Troubleshooting Procedure

5.2.1 Checking Network Communication
Make judgments by the following ways for removing network communication faults:
Check whether the Ethernet cable on the UC client is correctly connected.
Check whether the connection of devices such as network cards and modems on
the UC client is normal.
Check whether the driver has been installed on the connection equipment on the
UC client.
Check whether network parameters of the UC client and Windows are correctly
configured.
Check whether the connection on the UC client and server is normal.
5.2.2 Checking UC Data Configuration for SoftX3000
If the network communication is normal and the network configuration is correct, check
whether UC data in the SoftX3000 is correctly set.
For the SoftX3000 side, check the following:
Confirm that the external IP address of the IFMI has been configured with the
MOD FECFG command (this IP address is one of the IP addresses of the FE port
of the IFMI set).
Check whether the module number and group number the UC belongs to and the
IP address of the UC server have been correctly configured. The module number
and group number must be consistent with the data added for the SoftX3000.
Check whether properties of the Centrex group the UC belongs to have been set
as required.
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5.3 Treatment of Network Communication Faults

5.3.1 Server Working Abnormally After Restarting
I. Fault Description
When the group of UC servers restarts simultaneously, UC services cannot be started

automatically.
II. Fault Clearing Procedure
Shut off or start UC servers as instructed below:

To shut off UC servers:
1) Shut down the Portal server first.
2) Then Shut down the AD server.
To start UC servers:
3) Start the AD server first.
4) After confirming that “Huawei UC Service” on the AD server has been started, start
the Portal server.
5.3.2 Failure in Logging in to System
The user cannot log in to the UC system with IE 6.
II. Fault Clearing
Proceed as follows to clear the fault:

1) Confirm the client OS is Windows 2000, Windows XP and Windows 2003.
2) Check whether the version of IE is correct (6.0 and later).
3) Confirm the network connection equipment is in use.
4) Confirm network parameters are correctly set.
5) Remove errors in UC data configuration for the SoftX3000
If the above settings are correct and the network communication is normal, check
whether the SoftX3000 is correctly configured. For details, refer to Appendix A
“Configuring UC Service Data on SoftX3000 Side” of this manual.
6) Check AD user data
On the AD server, open [Start/All Programs/Administrative Tools/Active Directory Users
and Computers] to see if the user that has logged on is already in the domain.
7) Check whether this user has the right to log on to “http://Exchange computer name
(with domain name)/exchange” (for example, “http://ucportal.workspace.com”).
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8) Confirm the Exchange services on the Exchange server (those that have the
“Automatic” attribute) have all been started, and check whether the configuration
of Exchange is correct.
9) Check whether the Email address of this user has a suffix other than a domain
name. If yes, modify the Email address or add a domain name suffix (for details,
refer to “Deployment and Configuration for Multiple Enterprises” of Chapter 2).
5.3.3 Failure in Adding Trusted Site
An error occurs when the user clicks the button for installing a certificate on the
password modification window.
II. Fault Clearing

1) Check whether the certificate service has been installed on the AD server.
2) Check whether the Web site certificate setting on the Web server (normally, the
Portal server) is correct.
For details, refer to “Installing Certificate in AD” and “Installing Certificate for Web
Server” of Chapter 2.
5.3.4 Failure in Modifying Password in Login Window
The user intends to modify his password in the login window, but fails.
II. Fault Clearing

1) Check whether the certificate service has been installed on the AD server.
2) Check whether the Web site certificate setting on the Web server (normally, the
Portal server) is correct.
For details, refer to “Installing Certificate in AD” and “Installing Certificate for Web
Server” of Chapter 2.
5.3.5 Failure in Logging in to Instant Message Server
The user cannot log on to the instant message server.
II. Fault Clearing
The problem is caused by the Instant Message Server (IM Server), namely, the LCS.
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1) Check whether the user has the right to log on to the IM Server.
2) Check whether the LCS is busy. If so, try to log on a moment later.
5.4 Treatment of Typical Operational Faults

5.4.1 User Unable to Click to Dial
The user clicks to dial, but cannot make a call.
II. Fault Clearing

1) Trace a SIP message from the UC agent (UCA) to SoftX3000, to see if it cannot be
traced. Confirm AD synchronization has been performed after adding user data.
2) Restart the UC RTC Service and Huawei UC Service. Check whether the IP
address of the SoftX3000 on UC servers is correct.
3) Run the LST UCS command to check if this subscriber is a UC subscriber.
4) Confirm that the user type supports UC features in the current version.
5) Confirm the user set no temporary binding number.
5.4.2 Failure in Starting UCA Service
UC RTC Service and Huawei UC Service cannot be started.
II. Fault Clearing

1) Check whether the LCS has been correctly installed and its services have been
started.
2) Check whether UC services have been correctly configured on the AD server. For
details, refer to “Installation on AD Side” in Chapter 2.
3) Trace a SIP message of the AD server from the BAM, to check whether UC
messages can be sent and received.
4) Confirm that the SQL Server database on the Portal server has been started.
5.4.3 Failure in Starting Call Log Service
The user fails to start the Call Log service.
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II. Fault Clearing

1) Check whether the Call Log has been correctly configured on UC servers. For
details, refer to “Installation on Portal Side” in Chapter 2.
2) Confirm no other service occupies port 5060 on the server (for example, the
“Ucweb” window).
3) Trace a SIP message of the Call Log server from the BAM, to check whether Call
Log messages can be sent and received.
4) Confirm that the SQL Server database on the Portal server has been started.
5.5 Solution to Typical Operational Problems on UC Client

Table 5-1 lists typical operational problems on the UC client with their solution.
Table 5-1 Solution to typical operational problems on the UC client
Problem Solution
OS requirements on the UC client Windows XP, Windows 2000 or Windows 2003
IE version requirement IE 6.0 and later
After logging on to the UC Portal,
XML3.0 Service Pack 4 in the specified language should be
the Mail Server prompt window
installed for IE (after installing, restart the computer).
appears
Even after logging on to the UC
Portal, frequent inputting of the
The UC server site has not been set as a trusted site in IE.
username and password is
required.
The UC server domain name is defined by the carrier

administrator while installing the UC server.
How to acquire the server trusted The carrier administrator will provide the company administrator
site address. with a detailed domain name.
The UC end user can acquire the server trusted site address
from the company administrator.
What is the address format for the

company administrator to log on to http://domain name of UC admin/uc admin
the UC Admin.
What is the address format for the
UC end administrator to log on to http://domain name of UC Portal/ucweb
the UC Portal.
What will happen if the carrier
The carrier administrator cannot log on to the UC Portal and use
administrator does not install the
UC services.
UC client software.
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Problem Solution
The UC end user sends a feedback to the company
The user cannot log on to UC administrator to confirm if the username and password for the
interfaces with the username and logon are correct.
password. The company administrator accesses the UC Admin to see if the
UC subscriber exists.
The click-to-dial service is normal, Notify the company administrator to check if the user has the
while other services are abnormal. right to these other services.
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U-SYS WorkSpace Unified Communication System Appendix A Configuring UC Service Data in SoftX3000
Appendix A Configuring UC Service Data in

SoftX3000
A.1 Overview of Configuration

A.1.1 Objective of Configuration
To assure the communication between the UC and SoftX3000, UC service data must
be configured on the SoftX3000.
A.1.2 Prerequisites of Configuration
The local office data, including SIP data (for example, the SIP distribution capability and
SIP global information), has been correctly configured in the SoftX3000.
The data of subscribers who use UC services (such as voice subscribers, multimedia
subscribers and ISDN subscribers) has been configured.
A.1.3 Description of Configuration Relationship
UC service data is used for defining the following items:

IP address of the UC agent
IP address of the Call Log server
UC subscribers
UC intelligent call routes.
A.1.4 Preparations for UC-Related Data
Before the configuration of UC service data, the subscriber should make preparations
according to the requirements listed in Table A-1
Table A-1 Preparation items
Serial No. Preparation items Remarks

1 IP address of the UC agent In the actual networking, the UC agent and Call
Log Server cannot be configured on the same
2 IP address of the Call Log server server.
A.1.5 Configuration Procedure
Table A-2 lists the steps for the UC service data configuration.
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Table A-2 Steps of the configuration
Step Command
Step 1: add a workstation ADD WS
Step 2: add a UC group ADD UCA
Step 3: add a UC subscriber ADD UCS
Step 4: add a UC caller group (optional) ADD UCCG
Step 5: add a UC intelligent call route (optional) ADD UCICR
Step 6: add UC week information (optional) ADD UCWEEK
Step 7: add UC data information (optional) ADD UCDATE
Step 8: add UC time state information (optional) ADD UCTIME
A.1.6 Relations Between Database Tables
Figure A-1 illustrates the index relations between key fields of database tables for the
UC service data configuration.
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ADD UCA
[UC group number]

[Call source code]
[UCA address]
ADD UCS
[Local DnSet]
[UC subscriber number]
[UC group number]
ADD UCCG
[Local DnSet]
[Caller group number]
ADD UCICR
[Local DnSet]
[Presence state]
Figure A-1 Relations between database tables
A.2 Adding Workstation

A.2.1 MML Commands
Table A-3 Commands related to workstation settings
Command Function
ADD WS Add a workstation
RMV WS Delete a workstation
MOD WS Modify the configuration information of a workstation
LST WS Query the configuration information of a workstation
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A.2.2 Description of Configuration
There are Man-Machine Language (MML) interfaces between the UC server (including
the AD server and Portal server) and the BAM of the SoftX3000. The UC server is
logically a workstation of the SoftX3000 terminal system. Therefore, to ensure that the
UC server can forward MML command messages between UC and SoftX3000, the
subscriber should use the ADD WS command to define the IP address of the UC server
as the workstation.
A.2.3 Description of Parameters
[Workstation name]
This parameter is used to distinguish a different workstation.
[IP address]
This parameter specifies the IP address of the workstation, here it is the IP address of
the UC server.
[Command group]
This parameter specifies the command group the workstation belongs to. To assure the
security of the SoftX3000 terminal system, necessary restriction is required on the
authority of the command group the UC server belongs to. It is recommended that the
command group of the UC server be defined as “G_20(UC interface)”.
A.3 Adding UC Group

A.3.1 MML Commands
Table A-4 Commands related to UC group settings
Command Function
ADD UCA Add a UC group
RMV UCA Delete a UC group
MOD UCA Modify a UC group
LST UCA Query the configuration information of a UC group
[UC group number]

This parameter is used to uniquely identify a UC server group inside the SoftX3000.
[Call source code]
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This parameter specifies the call source this UC group belongs to. It must first be
defined by the ADD CALLSRC command before being indexed here. Because the
SoftX3000 communicates with the UC agent using SIP, it can be regarded that a SIP
trunk exists between the SoftX3000 and UC agent. Thus, the call source code of the
UC group is equivalent to the call source code of the SIP trunk.
Note that, in the present version, since all UC subscribers in a UC group can only
belong to the same call source, the call source code of the UC group is usually defined
as the call source code of the UC subscribers of this UC group.
[UCA address]
It is the IP address of the UC agent, one of the parameters for the connection between
the SoftX3000 and UC server group. It is used for specifying the IP address of the
server that runs the UC agent software module. If this parameter is wrong, UC services
cannot be used normally.
[UCA domain name]
It is the domain name of the UC agent. It is reserved by the system.
[Call log IP]
It is the IP address of the Call Log server, one of the parameters for the connection
between the SoftX3000 and UC server group. It is used for specifying the IP address of
the server that runs the Call Log server software module.
[IT address]
It defines the IP address of the IT server. It is reserved by the system.
A.4 Adding UC User

A.4.1 MML Commands
Table A-5 Commands related to UC subscriber settings
Command Function
ADD UCS Add a UC subscriber
RMV UCS Delete a UC subscriber
MOD UCS Modify a UC subscriber
LST UCS Query the configuration information of a UC subscriber
[Local DN set]
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The local dialed number set. It specifies the local dialed number set this UC subscriber
belongs to. It must first be defined by the ADD LDNSET command before being
indexed here.
This parameter specifies the phone number of the UC subscriber when a voice
subscriber, multimedia subscriber or ISDN subscriber of the local office is defined as a
UC subscriber. It must first be defined by using the command ADD VSBR or ADD
MSBR or ADD BRA before being indexed here.
[ICR by presence state]
This parameter indicates whether to trigger the Intelligent Call Route (ICR). It specifies
whether the presence state of a UC subscriber is determined by the time state when the
UC subscriber wants to use the ICR service.
“No” indicates the presence state of the UC subscriber is not determined by the
time state. In other words, the presence state the UC subscriber set is
independent of time segments, and the presence state of the UC subscriber keeps
unchanged in any time segments. This is a static mode to be set by the UC
subscriber through the Web interface.
“Yes” indicates the presence state of the UC subscriber is determined by the time
state. In other words, the presence state the UC subscriber set is related to time
segments, and the presence state of the UC subscriber varies based on time
segments. This is a dynamic mode to be set by the UC subscriber through the
Web interface or by the maintenance personnel using the MML command.
[Sending call log]
This parameter indicates whether to send the call log. It is used to inform the SoftX3000
whether to send the full call log of a UC subscriber to the Call Log server in the UC
server group in a real-time mode.
[ICR right]
The ICR service right. It indicates whether this UC subscriber has the right to use the
ICR service.
[CTD service right]
The Click To Dial (CTD) service right. It indicates whether this UC subscriber has the
right to use the CTD service.
[Conference right]
It defines the conference service right. It indicates whether this UC subscriber has the
right to use the conference service.
[Temporary binding number]
This parameter specifies the phone number to be temporarily bound to the number of
this UC subscriber. It can be a subscriber number, a national significant number or an
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international significant number. There are two ways for specifying a temporary binding
number for the UC subscriber:
When another subscriber calls the UC subscriber, the SoftX3000 forwards the call
to the temporary binding number automatically and unconditionally.
When the UC subscriber uses the CTD service through the Web interface, the
SoftX3000 first sends the ringing tone to the phone set with the temporary binding
number (that is, the caller). When the caller picks up the phone, the SoftX3000
sends the ringing tone to the callee.
[UC group number]
This parameter specifies the UC group this UC subscriber belongs to. It must first be
defined by the ADD UCA command before being indexed here.
A.5 Configuration Instance

A.5.1 Instance Data
IP address of the AD server (on which the UC agent has been installed): 189.1.1.20
IP address of the Portal server (on which the Call Log has been installed): 189.1.1.40
The IFMI module number of the SoftX3000: 132
UC group number: 1
Subscriber numbers that exist: 22220000, 22220001
A.5.2 Steps of Configuration
I. Add a Workstation
ADD WS: WS=”UCA”, IP=”189.1.1.20”, CG=G_20-1;

ADD WS: WS=”UCA”, IP=”189.1.1.40”, CG=G_20-1;
II. Add a UC Group
ADD UCA: UCG=1, MN=132, UCA=”189.1.1.20”, LOG=”189.1.1.40”;
III. Add a UC User
ADD UCS: UC=K’22220000, UCG=1;

ADD UCS: UC=K’22220001, UCG=1;
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A.6 Optional Configurations

A.6.1 Adding UC Caller Group
I. MML Commands
Table A-6 Commands related to UC caller group settings
Command Function
ADD UCCG Add a UC caller group
RMV UCCG Delete a UC caller group
MOD UCCG Modify a UC caller group
LST UCCG Query the configuration information of a UC caller group
II. Description of Configuration
This configuration is optional. Before using the command, read the following carefully.
There are two ways for setting ICR: the UC subscriber operates through the Web
interface, and the maintenance personnel uses the MML command. For the second
way, the maintenance personnel must first run the ADD UCCG command to add a UC
caller group.
III. Description of Parameters
[Local DnSet]
The local dialed number (DN) set. It specifies the local DN set this UC user belongs to.
It must first be defined by the ADD LDNSET command before being indexed here.
This parameter is used to specify the phone number of the UC subscriber as the callee
in a UC caller group. It must first be defined by the ADD UCS command before being
indexed here.
[Caller number]
This parameter is used in a UC caller group to specify the prefix of the caller number of
the UC subscriber as the caller. In a caller group, the maintenance personnel can
allocate multiple caller numbers to a UC subscriber number. The SoftX3000 will
perform ICR analysis based on the principle of maximum matching.
What is “maximum matching”? For a specific calling number, the system searches all
calling prefixes for the most similar one, based on which the corresponding processing
will be carried out. For example, a caller group is configured with three calling numbers,
13X, 139X, and 1390X. If the calling number sent by the opposite office is
13901234567, according to the maximum matching principle, the system finds the
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most similar calling prefix “1390X”. Neither “13X” nor “139X” complies with the
maximum matching principle.
This parameter is used to uniquely identify a UC caller group inside the SoftX3000. The
value range is from 0 to 255. Configuration principles of this parameter are as follows:
For all UC subscribers, the maintenance personnel can define 256 call groups at
best.
For a single UC subscriber, the maintenance personnel can define 10 call groups
at best.
For a UC subscriber, the maintenance personnel can define 20 caller numbers in
all the groups the UC subscriber belongs to.
A.6.2 Adding UC Intelligent Call Routing
I. MML Commands
Table A-7 Commands related to UC ICR
Command Function
ADD UCICR Add a UC ICR
RMV UCICR Delete a UC ICR
MOD UCICR Modify a UC ICR
LST UCICR Query the configuration information of a UC ICR
There are two ways for setting the ICR: the UC subscriber operates through the Web
interface, and the maintenance personnel uses the MML command. For the second
way, the maintenance personnel must run the ADD UCICR command to add a UC ICR.
[Local DnSet]
The local dialed number set. It specifies the local DN set this UC user belongs to. It
must first be defined by the ADD LDNSET command before being indexed here.
This parameter specifies the phone number of a UC subscriber using the ICR service. It
must first be defined by the ADD UCS command before being indexed here.
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This parameter specifies the caller group in which the UC subscriber is in that
determines the ICR dealing mode. It must first be defined using the ADD UCCG
command before being indexed here.
[Presence state]
This parameter specifies the presence state of the UC subscriber who determines the
ICR dealing mode. The maintenance personnel can define 18 presence states for a UC
subscriber. The names of the three states “Off_line”, “On_line” and “Departing”
displayed on the UC client are predefined by the system (the UC subscriber cannot
modify them). And the names of the other 15 states displayed on the UC client can be
customized by the UC subscriber through the Web interface.
Note that the presence states defined here are used only as a condition for judging the
ICR dealing mode in the SoftX3000 database, but not the presence state of the UC
subscriber.
[ICR dealing mode]
This parameter specifies the ICR dealing mode. It has the following options:
None: The UC subscriber does not use the ICR service.
Call rejected: The UC subscriber does not use the forward dealing mode.
To voice mailbox: When the UC subscriber is called, the SoftX3000 will connect
the call to the mailbox specified by the UC subscriber.
To text terminal: When the UC subscriber is called, the SoftX3000 will notify the
UC subscriber by a short message or instant message.
Sequent forwarding: When the UC subscriber is called, the SoftX3000 will try to
reach the destination called numbers predefined in the database in sequence until
the call is answered or none of the destination numbers can be connected.
Parallel forwarding: When the UC subscriber is called, the SoftX3000 will try to
reach all destination called numbers predefined in the database in parallel until the
call is answered by a destination subscriber or none of the destination numbers
can be connected.
[Additional dealing mode]
This parameter specifies the next dealing mode when forwarding to the destination
called numbers fails. It is valid only when the ICR dealing mode is “Sequent forwarding”
or “Parallel forwarding”. The meanings of the parameter options are as follows:
No dealing: It indicates not to enable the mixed forward service.
To voice mailbox: It indicates to forward to the mailbox specified by the UC
subscriber when forwarding to the destination called numbers fails.
To text terminal: It indicates to notify the UC subscriber by a short message or
instant message when forwarding to destination called numbers fails.
[Voice mailbox or terminal]
This is the voice mailbox or text terminal number. The configuration principles of this
parameter are as follows:
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When the ICR dealing mode is “To voice mailbox”, the mailbox number of the UC
subscriber must be entered.
When the ICR dealing mode is “To text terminal”, the mailbox number need not be
inputted if the UC subscriber is notified by an instant message; whereas, if the UC
subscriber is notified by a short message, the mobile subscriber number or
fixed-line subscriber number capable of receiving short messages must be
inputted.
Also, when the ICR dealing mode is “Sequent forwarding” or “Parallel forwarding”
and an additional dealing mode is defined, this parameter specifies the terminal
number for the additional dealing mode.
[Forwarded-to number 1]–[Forwarded-to number 5]
These parameters are valid when the ICR dealing mode is “Sequent forwarding” or
“Parallel forwarding”. It specifies the destination called numbers to forward to.
[Ringing duration at forwarded-to number 1]–[Ringing duration at forwarded-to number
5]
These parameters are valid only when the ICR dealing mode is “Sequent forwarding”. It
specifies the ring monitoring time of each destination called number. The values range
from 0 to 60 (in seconds). The default is 10 seconds.
A.6.3 Adding UC Week Information
I. MML Commands
Table A-8 Commands related to UC week information
Command Function
ADD UCWEEK Add UC week information
MOD UCWEEK Modify UC week information
RMV UCWEEK Delete UC week information
LST UCWEEK Query UC week information
There are two ways to configure the time state of the UC subscriber: the UC subscriber
operates through the Web interface, and the maintenance personnel uses the MML
command For the second way, the maintenance personnel must run commands ADD
UCWEEK, ADD UCDATE and ADD UCTIME.
[Local DN set]
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The local dialed number set. It specifies the local dialed number set this UC user
indexed here.
This parameter specifies the phone number of a UC subscriber requiring the week
information. It must first be defined by the ADD UCS command before being indexed
here.
[Week]
This parameter specifies a day in a week.
[Date type]
This parameter specifies the date type of this day in each week. The meanings of the
parameter options are as follows:
Off duty: The subscriber is off duty on the day of every week.
On duty: The subscriber is on duty on the day of every week.
One weekend day on duty every two weeks: The day of each week alternates
between off-duty day and on-duty day. By default, the day of odd weeks (the first
week and every other week) is an off-duty day, while the day of even weeks (the
second week and every other week) is an on-duty day.
Half weekend day on duty: The subscriber is on duty for half the day of each week.
One weekend day on duty on last week of month: The day of each week appears
several times in a month. This option means that the last appearance of the day is
an on-duty day. The other appearances of the day in the month are off-duty days.
User-defined type: The date type is defined by the user.
Note that the system recognizes the date type of each day by querying both the UC
week information table and the UC date information table in the database. If the system
finds two different date types from the tables, the system considers the one from the UC
date information table to be valid. Otherwise, the date type defined in the UC week
information table is valid.
[Date for interval week]
When the date type is set to “One weekend day on duty every two weeks”, this
parameter is available to specify the date for the system to calculate the alternate
weeks. By default, the system considers the day an off-duty day. What is typed in this
parameter must be a valid date in the format of “YYYY&MM&DD”, in which “YYYY”
stands for a year that is equal to or greater than 2004, “MM” a month in the range from
01 to 12, and “DD” a date in the range from 01 to 31.
Suppose Jan 3rd, 2004 is an off-duty day of an even week, the system will consider Jan
10th an on-duty day of an odd week, Jan 17th an off-duty day of an even week, and so
on.
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A.6.4 Adding UC Date Information
I. MML Commands
Table A-9 Commands related to UC date information
Command Function
ADD UCDATE Add UC date information
MOD UCDATE Modify UC date information
RMV UCDATE Delete UC date information
LST UCDATE Query UC date information
III. Description of Main Parameters
[Local DN set]
The local dialed number set. It specifies the local dialed number set this UC user
indexed here.
This parameter specifies the phone number of a UC subscriber requiring the date
information. It must first be defined by the ADD UCS command before being indexed
here.
[Day]
This parameter specifies a date. What is typed in this parameter must be a valid date in
the format of “MM&DD”, in which “MM” stands for a month in the range from 01 to 12,
and “DD” a date in the range from 01 to 31.
[Date type]
This parameter specifies the date type of the day in every week. The meanings of the
parameter options are as follows:
Off duty: The subscriber is off duty on the day of every week.
On duty: The subscriber is on duty on the day of every week.
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One weekend day on duty every two weeks: The day of each week alternates
between off-duty day and on-duty day. By default, the day of odd weeks is an
off-duty day, while the day of even weeks an on-duty day.
Half weekend day on duty: The subscriber is on duty for half the day of each week.
One weekend day on duty on last week of month: The day of each week appears
several times in a month. This option means that the last appearance of the day is
an on-duty day. The other appearances of the day in the month are off-duty days.
User-defined type: The date type is defined by the user.
Note that the system recognizes the date type of each day by querying both the UC
week information table and the UC date information table in the database. If the system
finds two different date types from the tables, the system considers the one from the UC
date information table to be valid. Otherwise, the date type defined in the UC week
information table is valid.
A.6.5 Adding UC Time State Information
I. MML Commands
Table A-10 Commands related to UC time information
Command Function
ADD UCTIME Add UC time state information
MOD UCTIME Modify UC time state information
RMV UCTIME Delete UC time state information
LST UCTIME Query UC time state information
[Local DN set]
The local dialed number set. It is used to specify the local dialed number set this UC
user belongs to. It must first be defined by the ADD LDNSET command before being
indexed here.
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This parameter is used to specify the phone number of a UC subscriber requiring the
time state information. It must first be defined by the ADD UCS command before being
indexed here.
[Date type]
This parameter specifies the corresponding date type of this record. By default, it is
“On_duty”. Note that “Interval_weekly_duty” and “last_week_duty” are invalid.
[Staring time]–[Ending time]
These parameters specify the time range on the corresponding date. The time is in the
24-hour format and the parameter in the “HH&MM” format, in which “HH” represents
hour and “MM” minute.
[Presence state]
This parameter specifies the presence state of the UC subscriber on the specified date
and in the specified time segment. By default, it is “On_line”.
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U-SYS WorkSpace Unified Communication System Appendix B Typical Service Flow
Appendix B Typical Service Flows
B.1 CTD Service Flow

The UC subscriber clicks the desired called parties in the address book, instance
messages or call log on the Web interface of the UC client to make calls.
The CTD service flow is illustrated in Figure B-1.
Figure B-1 The CTD flow
Here is the call flow:

1) The UC subscriber 28789538 clicks the called subscriber 81234567 in the
address book.
2) The Portal server responds and sends a message to the UC agent.
3) The UC agent encapsulates the caller party’s information and the callee’s
information and sends it to the SoftX3000.
4) The SoftX3000 connects the caller number (28789538). The phone set of the
caller rings. The caller hooks off and hears the ringback tone.
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5) The SoftX3000 connects the called number (81234567). The called, while hearing
the ringing tone, picks up the phone and starts to talk.
B.2 CTF Service Flow

The click to fax (CTF) service flow is illustrated in Figure B-2.
Figure B-2 The CTF service flow

1) The subscriber clicks the callee’s fax number in the address book.
2) The Email client window pops up, where the receiver is the Email address the Fax
server corresponds to, with the fax format fixed.
The contents cover the callee’s fax number and fax sending time, the attachment
containing the fax contents, and support for Word format or Tag Image File Format
(TIFF).
3) The Fax server fulfills format conversion.
4) Click the <Send> button to send the fax as the attachment of an Email to the Fax
server.
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B.3 Enhanced Caller ID Service Flow

Figure B-3 illustrates the flow of the enhanced Caller ID service.
Figure B-3 The flow of the enhanced Caller ID service

1) The caller (87665543) hooks off and dials the number of the callee (28789538).
2) The callee’s phone rings. The SoftX3000 reports the caller number to the UC
agent, which queries the address list on the path server.
3) The UC agent communicates with the Portal server. A window pops up on the
client showing the following information: caller number, name, position and
department.
4) On this Web interface, the callee can select to receive or reject the call using the
mouse.
B.4 CTC Service Flow

The click to conference (CTD) service flow is illustrated in Figure B-4.
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Figure B-4 The CTC service flow

1) The conference initiator (a UC subscriber) selects online subscribers on the Web
interface for conference calling.
2) The UC agent sends conference information to the SoftX3000.
3) The SoftX3000 applies for conference resources through the media resource
server (MRS). The SoftX3000 initiates a call.
4) Subscribers enter the conference.
5) On the UC clients, a window pops up to show the conference information. The
conference initiator can perform operations like adding and deleting participants
through this Web interface.
B.5 Temporary Binding (Remote Office) Service Flow

Figure B-5 illustrates the temporary binding (remote office) service flow.
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Figure B-5 The temporary binding (remote office) service flow

1) The UC subscriber sets a temporary binding number on the service self-help
interface, say 27667788 (as shown in Figure B-5), endowing this number with the
UC call characteristics of 28789538, including CTD and incoming call
processing. .
2) The Portal server obtains the event and sends relative information to the UC
agent. .
3) The UC agent encapsulates the information in a MML command and sends it to
the SoftX3000. The SoftX3000 executes the command and fulfills the temporary
number binding.
B.6 Flow of CTD Service of Temporary Binding Service

Figure B-6 illustrates the flow of the CTD service of the temporary binding service.
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Figure B-6 The flow of the CTD service of the temporary binding service
Suppose a temporary binding number (27667788) has been set corresponding to the
UC subscriber’s number 28789538.
1) The UC subscriber clicks the called number (81234567) in the address book on
the UC client.
2) The Portal server responds and sends a message to the UC agent.
3) The UC agent sends the caller number (28789538) and the called number
(81234567) information to the SoftX3000.
4) The SoftX3000 analyzes the caller number (28789538) and judges whether it is
bound by some other number. If yes, the SoftX3000 obtains the binding number
(27667788).
5) The SoftX3000 first calls the binding number of the caller (27667788). The phone
with the number 27667788 rings. The caller hooks off.
6) The SoftX3000 calls the called number (81234567), and sends the original
number of the caller to the called (28789538). The phone with the number
81234567 rings. The called hooks off. The subscriber 27667788 begins to talk with
the subscriber 81234567.
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B.7 Flow of Call Processing Service of Temporary Binding

Service
Figure B-7 illustrates the flow of call processing service of the temporary binding
service.
Figure B-7 The flow of the incoming call processing of the temporary binding service
Suppose a temporary binding number (27667788) has been set corresponding to the
UC subscriber’s number 2879938.
1) The caller (29543298) calls the called (28789538). The relative information
reaches the SoftX3000 through the TMG.
2) The SoftX3000 analyzes the called number (28789538) and judges whether the
called number is bound by some other number.
3) The SoftX3000 obtains the binding number (27667788), confirms the called
number (27667788), and then connects the called number (27667788).
B.8 ICR Service Flow

B.8.1 ICR Service Setting Flow
There are two ways to set ICR service data:

Set by executing the MML commands on the SoftX3000 side
Set through a Web interface on the UC client
For the MML commands and parameters used for setting ICR data, refer to Appendix A
Configuring UC Service Data on SoftX3000 Side.
Figure B-8 illustrates the flow for setting ICR data on the UC client.
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Figure B-8 The ICR service setting flow

1) The UC subscriber sets a route policy through the Web interface.
2) The Portal server responds and sends an instruction to the UC agent.
3) The UC agent sends an ICR message to the SoftX3000.
B.8.2 ICR Service Processing Flow
Figure B-9 illustrates the ICR service processing flow.
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Figure B-9 IVR service processing flow
Suppose ICR data has been set for the UC subscriber 28789538: Routes are selected
according to states. When the caller is not a boss, family member or customer and the
called is attending a meeting, calls are forwarded to the voice mailbox.
Here is the ICR service processing flow:
1) The caller calls the called number 28789538.
2) The SoftX3000 verifies whether the called has the required service right. If yes, it
queries the related route table. The SoftX3000 can acquire the following
information through the route table: The called (28789538) is at a meeting. If the
caller is not a boss, family member or customer, incoming calls are forwarded to
the voice mailbox.
3) The SoftX3000 performs ICR selection for the incoming call according to the ICR
information. It controls the call information and sends it to the Fax Gateway and
(voice mail) VM Server.
B.9 Unified Message Service Flow

B.9.1 Flow of Instant Message Notification of Unanswered Call
Figure B-10 illustrates the flow of instant message (IM) notification of an unanswered
call.
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Figure B-10 The flow of instant message notification of an unanswered call
Suppose ICR data has been set for the UC subscriber (28789538): The called is
notified by a short message if the call is not answered.
1) The subscriber 81234567 dials the UC subscriber 28789538. The called phone
rings, but the UC subscriber does not hook off.
2) The SoftX3000 queries the ICR table and sends the information of the
unanswered call to the UC agent according to the route information.
3) The UC agent sends the information of the unanswered call to the IM server. An
instant message notification of the unanswered call is sent to the Web interface of
the UC client.
B.9.2 Flow of Transferring Voice Mailbox to Email
Figure B-11 illustrates the flow of transferring voice mailbox to Email.
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Figure B-11 The flow of transferring voice mailbox to Email
Suppose ICR data has been set for the UC subscriber (28789538): The calls failing to
be forwarded to the voice mailbox are transferred to Email automatically.
1) The subscriber 81234567 dials the UC subscriber 28789538. The called phone
rings, but the UC subscriber does not hook off.
2) The SoftX3000 queries the ICR table. It controls the voice signal and sends it to
the VM server. The VM server converts the voice to a recorded file.
3) The VM server sends the voice file to the Email server through Simple Mail
Transfer Protocol (SMTP).
4) On the UC client, the UC subscriber downloads the recorded file in an Email
through Hypertext Transfer Protocol (HTTP), and hears the voice message from
the subscriber 81234567.
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U-SYS WorkSpace Unified Communication System Appendix C Acronyms and Abbreviations
Appendix C Acronyms and Abbreviations
Acronym Full name

A
AD Active Directory
AMG Access Media Gateway
API Application Program Interface
C
CTC Click To Conference
CTD Click To Dial
CTF Click To Fax
D
DSS1 Digital Subscriber Signalling No.1
H
HTTP Hyper Text Transport Protocol
I
IAD Integrated Access Device
ICR Intelligent Call Route
IM Server Instant Message Server
IP Internet Protocol
L
LCS Location Service
LDAP Lightweight Directory Access Protocol
M
MCU Multipoint Control Unit
MRS Media Resource Server
N
NAT Network Address Translation
NGN Next Generation Network
O
OU Organization Unit
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U-SYS WorkSpace Unified Communication System Appendix C Acronyms and Abbreviations
Acronym Full name

OWA Outlook Web Access
P
PDA Personal Digital Assistant
POP3 Post Office Protocol 3
S
SG Signaling Gateway
SIP Session Initiated Protocol
SMS Short Message Service
SQL Structured Query Language
T
TCP Transmission Control Protocol
TMG Trunk Media Gateway
U
UC Unified Communication System
UM Unified Message
UMG Universal Media Gateway
V
VM Server Voice Mail Server
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U-SYS WorkSpace Unified Communication System Index
Index
presence state, A-10

A ringing duration at forwarded-to number, A-11
active directory, 2-2 UC subscriber number, A-9
database and log folders, 2-14 voice mailbox or terminal, A-10
DNS registration diagnostics, 2-17 add UC time state information
domain controller type, 2-11 date type, A-15
domain forest, 2-11 local DN set, A-14
install, 2-9 presence state, A-15
operating system compatibility, 2-10 UC subscriber number, A-14
permission compatibility options, 2-17 add UC user
prerequisites, 2-9 conference right, A-6
restore mode administrator password, 2-18 CTD service right, A-6
share system volume, 2-16 ICR by presence state, A-6
AD, 1-9, 2-2 ICR right, A-6
add UC call group local DN set, A-5
caller group number, A-9 sending call log, A-6
caller number, A-8 temporary binding number, A-6
local DN set, A-8 UC group number, A-7
add UC caller group UC subscriber number, A-6
UC subscriber number, A-8 add UC week information
add UC date information date for interval week, A-12
date type, A-13 date type, A-12
day, A-13 local DN set, A-11
local DN set, A-13 UC subscriber number, A-12
UC subscriber number, A-13 week, A-12
add UC group add workstation
call log IP, A-5 command group, A-4
call source code, A-4 IP address, A-4
IT address, A-5 workstation name \i, A-4
UC group number, A-4 address list, 1-6
UCA address, A-5 administrator
UCA domain name, A-5 carrier administrator, 3-1
add UC intelligent call routing company administrator, 3-1
additional dealing mode, A-10 service operator. See service operator
caller group number, A-9 UC subscriber, 3-1
forwarded-to number, A-11
ICR dealing mode, A-10 C
local DN set, A-9 call log, 1-7
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click to call, 1-2 log in system, 5-2

click to add, 1-2 modify password, 5-3
click to conference (CTC), 1-2 server abnormal after restart, 5-2
click to delete, 1-2 start Call Log service, 5-4
click to dial (CTD), 1-2 start UCA service, 5-4
click to dial (CTD), 4-15
click to forward, 1-2 I
click to hold, 1-2 ICR
click to retrieve, 1-2 parallel forwarding, 1-5
enhanced caller ID, 1-2 reject, 1-4
enhanced caller ID, 4-17 sequent forwarding, 1-5
click to conference text, 1-5
accept call, 4-23 VMS, 1-4
add participant, 4-22 ICR, 1-4
back to conference, 4-23 none, 1-4
call non-participant, 4-23 IM, 1-3
end conference, 4-24 instant message, 1-3
hold participant, 4-24 intelligent call route, 1-4
join conference, 4-23
remove participant, 4-23 L
retrieve participant, 4-24
LCS
click to fax, 1-3
account information, 2-29
company, 3-5
authentication properties, 2-36
add, 3-5
available component, 2-28
add company administrator, 3-8
destination location, 2-30
add root department, 3-8
home server, 2-25
configure, 3-6
license agreement, 2-26
delete, 3-6
Live Communication Server 2003, 2-25
CTF, 1-3
MSDE, 2-26
prerequisites, 2-25
D
server properties, 2-35
DC. See also AD SQL Server Desktop Engine, 2-26
department, 3-12 LCS server
create department, 3-12 DNS, 2-34
delete department, 3-13 LDAP, 1-10
modify name, 3-12 Lightweight Directory Access Protocol, 1-10
F M
Fault multi-level service management, 1-7
add trusted site, 5-3
click to dial, 5-4 N
log in IM server, 5-3
NAT, 1-7
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Network Address Translation, 1-7 UC administration, 1-7

UC server group
P call log server, 1-9
personal information management, 1-6 directory server, 1-9
phone presence, 1-4 email server, 1-9
PIM, 1-6 fax gateway, 1-9
portal, 1-6 IM server, 1-9
presence, 1-3 UC agent, 1-8

UC portal, 1-9
R VM server, 1-9
UC server group, 1-8
remote office, 1-5
UC server software
S Exchange Server 2003, 2-4

Live Communication Server 2003, 2-4
service flow
SQL Server 2000, service pack 3, 2-4
call processing of temporary binding, B-7
SQL Server 2000, standard edition, 2-4
CTC, B-3
UC application package, 2-4
CTD, B-1
Windows Server 2003, standard edition, 2-4
CTD of temporary binding, B-5
UC subscriber, 3-13
CTF, B-2
create, 3-13
enhanced caller ID, B-3
delete, 3-15
ICR, B-7
modify, 3-13
temporary binding (remote office), B-4
UM, 1-6
unified message, B-9
unified message, 1-6
single sign on, 1-6
SSO, 1-6
W
T Windows Server 2003, 2-4
administrator password, 2-7
troubleshooting
computer name, 2-7
check, network communication, 5-1
East Asia languages, 2-6
check, UC data configuration, 5-1
install, 2-6
Licensing Modes, 2-6
U
regional and language options, 2-6
UC Admin
windows update, 2-9
log in, 3-5, 3-10
log out, 3-10
i.
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Chapter 1 System Description........................................................................

U-SYS WorkSpace Unified Communication System

Manual Version T2-010108-20041104-C-1.31

Product Version V100R001

Huawei Technologies Co., Ltd.

Address: Administration Building, Huawei Technologies Co., Ltd.,

Bantian, Longgang District, Shenzhen, P. R. China

Postal Code: 518129

All Rights Reserved

No part of this manual may be reproduced or transmitted in any form or by any

, HUAWEI, C&C08, EAST8000, HONET, , ViewPoint, INtess, ETS, DMC,

This manual applies to U-SYS WorkSpace Unified Communication System V100R001.

There are five chapters and three appendixes in the manual.

Chapter 1 System Description profiles the development background, networking

Chapter 2 Installation and Configuration of UC Server illustrates the installation

Chapter 3 Operation Guide for Administrators provides a guidance of UC

Chapter 4 Operation Guide for UC Subscribers provides a guidance of UC

Chapter 5 Troubleshooting presents the troubleshooting clues and methods for

Appendix A Configuring UC Service Data in SoftX3000 details the configuration

The manual is intended for the following readers:

The manual uses the following conventions:

II. Command conventions

III. GUI conventions

IV. Keyboard operation

Note, Comment, Tip, Knowhow, Thought: Means a complementary description.

Chapter 1 System Description ..................................................................................................... 1-1

Chapter 2 Installation and Configuration of UC Server............................................................. 2-1

2.1.4 Installation of Active Directory................................................................................. 2-9

Chapter 3 Operation Guide for Administrators .......................................................................... 3-1

Chapter 4 Operation Guide for UC Subscribers......................................................................... 4-1

4.3 Click to Dial ...................................................................................................................... 4-14

Chapter 5 Troubleshooting .......................................................................................................... 5-1

5.3 Treatment of Network Communication Faults ................................................................... 5-2

Appendix A Configuring UC Service Data in SoftX3000 ...........................................................A-1

Appendix B Typical Service Flows ..............................................................................................B-1

B.4 CTC Service Flow..............................................................................................................B-3

Appendix C Acronyms and Abbreviations .................................................................................C-1

Index ................................................................................................................................................ i-1

Chapter 1 System Description

1.1 Introduction to Unified Communication System

1.2.2 Click to Call

Table 1-2 Service types of Click To Call and descriptions

Service type Description

1.2.3 Click to Fax

1.2.4 Instant Message

UC subscriber is at a conference, the multimedia conference service supports the

1.2.6 Phone Presence

I. Overview of Phone Presence

1.2.7 Intelligent Call Route

I. Overview of Intelligent Call Route

II. Classification of ICR modes

Table 1-3 ICR modes and descriptions

ICR mode Description

ICR mode Description

There are also other supplementary modes:

III. Selection of ICR Mode

Select ICR mode based on caller

1.2.8 Remote Office

carrier administrator, so that NGN subscriber B can enjoy the UC functions of UC

1.2.9 Unified Message

1.3.2 Single Sign On

1.3.3 Personal Information Management t

Personal Information Management (PIM) includes the management of Emails,