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Introduction:..........................................................................................................................................2
Different organisational structure and culture:.....................................................................................3
Functional structure:.........................................................................................................................3
Hierarchical Organisational structure:...............................................................................................5
Matrix structure:...............................................................................................................................6
Matrix structure table for City College..................................................................................................6
Relationship between Organisation’s structure and culture and the effects on business performance:
...............................................................................................................................................................7
Factors that influence individual behaviour at work:............................................................................9
Knowledge of the managers:.............................................................................................................9
Belief on the work place:...................................................................................................................9
Employees training:.........................................................................................................................10
Explain responsibilities:...................................................................................................................10
Leadership style that recommended:..................................................................................................10
Authorisation leadership style:........................................................................................................10
Democratic or participative leadership style:..................................................................................11
Douglas McGregor leadership theory:.............................................................................................11
X Theory:......................................................................................................................................11
Y Theory:......................................................................................................................................12
Organisational theories and emphasize the practice of management:...............................................12
Herzberg theory of motivation:.......................................................................................................13
Maslow’s Hierarchy of Needs:.........................................................................................................14
Physiological needs:.....................................................................................................................14
Safety:..........................................................................................................................................15
Social relationship:.......................................................................................................................15
Esteem:........................................................................................................................................15
Self-actualisation:........................................................................................................................15
Different approaches to management:...............................................................................................15
Classical approaches:.......................................................................................................................16
Different leadership styles that helps organisation to motivate their employees: (Lo 3.1)...................16
Autocratic leadership style:.................................................................................................................17
Democratic leadership style:............................................................................................................18
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Motivational theories that applied by Egg and Taylor Woodrow’s workforce: (LO 3.2 and 3.3)........18
Maslow’s Hierarchy of Needs:........................................................................................................19
Alderfer’s ERG theory:...................................................................................................................20
McClelland achievements need theory:...........................................................................................21
The need for achievement:...........................................................................................................21
The need for affiliation:...............................................................................................................22
Need for power:...........................................................................................................................22
Nature of group and group behaviour within the organisation:............................................................22
Factors that may promote or inhibit the development of effective teamwork......................................23
Supportive supervisor:.....................................................................................................................23
Stakeholder’s expectation following:...............................................................................................24
Smart Goal:.....................................................................................................................................24
Commanded leadership:..................................................................................................................24
Mutual trust:....................................................................................................................................24
Group members’ mentally engagement at their work:.....................................................................25
Impact of technologies for the organisation:........................................................................................25
Conclusion:..........................................................................................................................................26
References:..........................................................................................................................................26
References:..........................................................................................................................................27
Introduction:
Employees are the most important part for an organisation that leads the
organisation towards their goal. Management of an organisation set up the
strategy and employees brings the organisation into the strategy to reach to their
goal. Therefore it is important for the management to motivate their employees
to get full outcome from them. Motivation at workplace is depends on the type
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of organisation and there are lots of things also related with employees
motivation. Therefore it is important for the management to keep an eye on all
parts of the organisation at the time of decision making process.
This report is mainly based on two organisations. Both of the organisations are
large and well repudiated but their strategy and goals are different. From this
report will show clear understanding the way of using motivational theories in
organisations and the audience of this report will understand mechanisms for
developing effective teamwork in organisations. Therefore the audience of this
report will clearly understand the impact of modern technologies that helps to
motivate the employees and helps the organisation to finish their projects on
time as well.
There are different types of structure that different organisations follow. They
are
Functional structure
Hierarchical structure
Matrix structure etc
Functional structure:
According to functional structure, the organisation will divided in different
groups and there would be one group manager who will directly inform to
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CEO. In case of City College, three division’s Head inform to principle about
their progress and barriers.
The City
College
Management
From the Case study it is clear that, City College organisation structure follows
functional organisational structure which is suitable for them. By following this
structure, City College is operating their whole organisation in a systematic
way and all the division of City College is operating in under control of City
College Management. City College staffs are also following the chain of
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command. Therefore all the divisions are working effectively (tutorialspoint,
2014).
Pri
nci
pl
e
Teaching
Operation
Human Resource
department
Administration
Page 5
However at present, City college organisational structure is not suitable for
Hierarchical organisational structure. It is because of their three parts are not
connected to each other (Borsky, 2010).
Matrix structure:
Matrix structure is the structure that combines the traditional departments
seen in functional structures with project teams. In this structure, an employee
work across teams and projects as well as within their own department or
function.
Matrix structure has some advantages which City College can be utilise by
adopting matrix organisation structure.
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departments. This method also allows an employee to use exacting skills with a
variety of contexts. This method is also helps to build employee relationship
within the department and with other departments of an organisation. (Riley,
2012).
On the other hand, there are some disadvantages to adapt Matrix structure.
City College and Enterprise can keep an eye on those problems as well at the
time of decision making process.
For City College, student representatives can face huge work pressure because
at a time they have to report to three department managers. It would be
applied for Enterprise as well. It is because if Enterprise adopts Matrix
structure then their project leaders will report to several department
managers.
This method is complicated. Project leaders normally take some time to get
used to with this method (Riley, 2012).
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would be only on management’s hand and in that case employees could not
express their opinion and by that way they might not be motivated to work
after a certain period. On the other hand, if the organisation’s structure is
decentralized then the power would be in all departments and if the
organisation does not accept all the departments’ opinion then they might be
disappointed as well. However, by following decentralized structure,
relationship between City College employees might be improve and if their
opinion is effective and the principle follows that then they would be
motivated and City College will get great outcome from the employees.
(Wisegeek, 2014)
On the other hand, management of City College can individually look on each
and every department by adopting functional structure for City College. By this
ways management can evaluate performance of each and every department.
Therefore if management find any gap of performance in any division then
they can take steps to solve that problem.
If City College adopt Matrix structure then one department will be related with
another department. In that situation City College management will take extra
care so that the entire department perform well (Wisegeek, 2014).
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Factors that influence individual behaviour at work:
Behaviour of the employees is attitude and action of individual or groups
toward the organisation or toward each other. Behaviour of the employees
effects on organisation’s function and performance. As City College is well
named organisation so it is very important for them to keep an eye on the
employees so that they do not get any chance to miss behave. There are lots of
ways to control an organisation’s employees from their miss attitude. City
College can consider some factors that influence employees’ behaviour at work
(360solution, 2011).
City College is well known college. SO their employees might be happy to work
in that organisation. However City College management can keep an eye on
their behaviour and decisions because sometimes employees influence in their
work after getting a good direction (360solution, 2011).
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Employees training:
Employee training is important to influence them to work. Skilled employees
will provide better outcome than unskilled employees. In this case, City College
can arrange a training session for each and every department and they can
provide training to newly appointed employees so that they can understand
City College’s culture easily and provide their best performance as well
(360solution, 2011).
Explain responsibilities:
City College management can explain their new project to the employees so
that they can understand about the purposes that they are doing their work.
By that way the employees might be influence in their work (360solution,
2011).
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10
employees become motivated in their work. Employees become motivated
and creative by getting power to participate in decision making process. This
leadership style could be followed by City College so that the employees
become motivated automatically. Although all the employees of City College
are educated so City College management might get good ideas from them.
(Cherry, 2014).
X Theory:
In X theory Leaders assumes that, employees always try to avoid their work. So
in that situation, they push employees to work hard and they try to get 100%
effort from their employees.
In X theory leaders tell employees about their work and every time supervisors
supervise their work. This reflects an autocratic style. This theory also involves
using strict control within the organisation (McGregor, 2008).
City College and Enterprise both are well known organisation and their aim is
to provide best services. In that situation, if their employees get strict treats
from their leaders and managers then they could not provide best services as
their natural work would be disturbed. So in this situation, both of these
organisations could not use Theory X leadership style (McGregor, 2008).
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11
Y Theory:
In contrasted, Y theory is totally different than X theory. Managers keep trusts
on employees in Y theory. They believe that the employees always motivated
to do well. City College and Enterprise both of the organisations are well
known and big named organisation. In these organisations their employees are
automatically motivated because of their organisation’s goodwill and their
organisations are providing good facilities and their salaries (McGregor, 2008).
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12
Hertzberg theory of motivation
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13
demands do not comes at same time. So the organisation can provide their
certain demands to motivate them to their work.
Physiological needs:
At this stage, employees seek for their basic demand. When a new employee
joins in an organisation then they looks for some basic demand. E.g. Home,
cloth etc. If their salary is well enough for those demand then they become
happy and contribute their full ability to work. City College and Enterprise
managers can keep an eye on employees’ basic salary rates and facilities so
that they become happy on their work (Business studies, 2014).
Safety:
When employees get their basic needs then they looks for their life security.
For example, City College and Enterprise employees’ job is secure. So in that
situation, the employees will motivate to work to keep their position.
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14
Moreover as their job is secure so they will try to show well performance to
get promotion.
Social relationship:
At this stage the employee wants to build up social relationships. He wants to
make some new friends, want to go for holidays with family etc. So in this
situation City College and Enterprise can provide holiday facilities, bonus
facilities etc to make sure that the employees are satisfied with their work
(Business studies, 2014).
Esteem:
At this stage employees feel that they have enough experience and
qualification to get promotion. In this case, City College can promote their
employees if there any sits available. According to present situation, there
would be some posts empty because of the extension. So in that situation, City
College can promote their existing employees to boost their work speed
(Business studies, 2014).
Self-actualisation:
Finally at this stage, an employee wants to take part in decision making
process. Employees want to express their opinion as well (Business studies,
2014).
1. Classical
2. Neo-classical
3. Modern approaches.
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15
Classical approaches:
According to classical view “An organisation is the structure of the
relationships, power, objectives, roles, activities, communications and other
factors that exist when persons work together”.
http://catalogue.pearsoned.co.uk/assets/hip/gb/hip_gb_pearsonhighered/samplechapter/0273757
342.pdf
Page
16
styles. In large organisation, employees become motivated from the reputation
of the work place and they have trust on their management. Management ability
and experience helps them to keep employees’ trust on them. Leaders’ show
confidence on their decisions and employees feel comfortable on management’s
decisions and command. Continuously development helps organisation to
motivate employees. Employees become happy to contribute on the
development of the organisation and it helps employees to build confidence on
management decisions.
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17
process, therefore they always try to finish the project perfectly as well.
Employees training and promotion also motivates them towards their work.
Friendly relationship with the management also helps them to make a bonding
with the organisation. Silent leaders also motivated as they do not have to push
employees to their work.
Egg’s follows democratic leadership style. Egg’s allow their employees to make
work related changes at the time of serving the customers. They also take
opinion from their employees. They provide training and they also give
opportunities to their employees to get promotion which helps them to reach to
motivate their employees. (GN Root 2013)
Egg’s and Taylor Woodrow both follows motivational theories as well. Their
mission and vision are different, so they use different motivational theories for
their organisation.
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18
theory and different author has given their theories of motivation on the base
process theory. (JB Miner 2002)
Self
act
uali
zati
on
Self-Esteem
Belonging
Safety
Physiological
The author has also insisted that, an individual do not feel all of their needs at a
time. As soon as their work experience goes up, they feel different needs from
their organisations as well. (JB Miner 2002)
Tailor Woodrow put their employees in time bound and their leaders always
push employees to their work. Therefore it is important for them to motivate
their employees and they follow Maslow’s motivational theory to motivate their
employees. (JB Miner 2002)
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19
Alderfer’s ERG theory:
Alderfer has also given his motivational theory in 1969 which is known as
Alderfer’s ERG theory of motivation. ERG fully stands on Existence,
relatedness, and Growth.
Therefore it could be said that, Tailor Woodrow also could follow Alderfer’s
theory of motivation for their organisation.
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20
The need for achievement:
In large organisation, employees want to get a fixed contract and want to get
promotion as well. Employees seek for relevant training to extend their work
related knowledge to get promotion as well. Organisation’s goodwill also works
as motivation for them. Egg’s can follow this theory of motivation and they can
motivate their employee by providing permanent contract and appropriate
training. (JB Miner 2002)
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21
Need for power:
After been working long time, employees want to take control of the group that
they works. At that point the organisation can train their employees and
promote them as team leader to motivate them to their work. By that way the
organisation can get experienced team leaders as well. (JB Miner 2002)
Egg’s and Tailor Woodrow provides group work to their employees. Different
organisation’s different groups get different target. However, nature of groups
and groups’ behaviour are same in some points. One employee’s misbehaviour
may effect in whole group performance and one group’s performance may
effect in whole organisation’s performance. Therefore Tailor Woodrow
evaluates their performance on employees’ individually, as a group and as
whole organisation. (Teamworkdynamics 2013)
Every group get a team leader and team leader leads the group towards
the destination.
Team leader gets command and provides report on behalf of the group.
All team members in a team works for same target.
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22
All team members will have clear idea about other team members’ work
abilities in the same group.
Group members will focus on group performance. They will not only
focus on individual performance. (Teamworkdynamics 2013)
Supportive supervisor:
Every group gets a supervisor and supervisor leads the group towards the goal.
Supervisor always motivates their group members and they get commands and
provide reports on behalf of the group. It is important for every group to get a
good supervisor who can give clear commands and provide feedback to
motivate their employees. Otherwise supervisor’s bad performance will effect
badly into the group. Tailor Woodrow’s group gets time bound to finish their
work and therefore their group leaders would have to push their employees to
their work. (Teamworkdynamics 2013)
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23
Stakeholder’s expectation following:
Stakeholders are one of the most important parts of an organisation. The groups
will work to fulfil the expectation of the stakeholders. For example, Egg’s
stakeholders expect to get excellent customer service from them. Therefore their
groups will work to provide excellent customer service. Friendly relationship
between the group members required at that situation. (Teamworkdynamics
2013)
Smart Goal:
Every group will get a specific goal and that goal would have to be
challengeable for the group. Otherwise group members will lose motivation at
their work. Tailor Woodrow’s groups get smart goal and that is finish the
project on time. By that way employees get passion to their work and group
works get faster. (Teamworkdynamics 2013)
Commanded leadership:
All group members will be committed to follow their leaders’ command and
instructions. Leaders will also provide clear command to the team members so
that they can follow the command and trust on the command as well.
Mutual trust:
Group members will trust on each other’s work abilities and they will provide
feedback on each other’s work. Group members will also be liable to provide
their best for the work. Egg’s group members also trust on each other’s working
abilities. As a result, they get chances to provide their work related ideas at the
time of decision making process. (Teamworkdynamics 2013)
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24
work perfectly. They will believe on their supervisor’s command and will
believe on other team member’s performance. (Teamworkdynamics 2013)
Tailor Woodrow has taken steps to develop their technologies as well. One
report has already shown into the case study that, they have recruited an IT
specialist into their central branches. By developing IT section into the
organisation, both organisations can improve their internal communication
systems as well. Finance department also can keep their report into the spread
sheets and that will help them to save time and costs.
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25
Conclusion:
In conclusion it could be said that, organisations cannot reach to their success
without following formalized method of leadership styles and formalized
method of motivation theories. However it is important for every organisation to
choose appropriate methods. Otherwise the methods may works badly and that
could cause for the organisation to become failure on their success. Modern
technologies help organisations in different ways and it makes the management
work easier as well. Above statements has shown all the methods and theories
by using two different types of organisations. It will help the audience to
understand deeply about the methods that they can use for the organisations.
References:
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References:
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8. X theory.Information obtained from
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9/11/2013
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http://www.psgoodrich.com/pc/docs/ARTICLES/HumanSideOfEnterprise.PDF Last visited
10/11/2013
10.Hertzberg’s theory of motivation. Information obtained
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