ob -b ob -b ob -b -b -b

w.u w.u w.u .uob w.u

ob
ww ww ww w ww w w

h.c om h.c om h.co

m
h.c om .c om
b-b b-b b b-b -bh
.uch8 Key -
w
o
w.u
o
w .uob w.u
o
w .u ob
ww w w ww ww ww

b h .com b h.com b h .com b h.com h.c om

-
.u1.o(p.b 242) Human resource uob
- ensure employees oare
.managers
-
.u b treated fairly and w .uob
-
consistently. o b-b
w w w w.u
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h.c om h.com h.c om h.c om h.co

m
b-b
Dias - Chapter 08 #1
o .uob
- b
.uo b-b o b-b .uo b- b
w w.u Learning Goal: Understand how human resource managers recruit and select employees
w w w.u w
w ww
Level of Learning: Knows basic terms and facts
ww ww ww

2. (p. 242) Human

com resource management is simply a study of what
com is done by employees who
com comhold various job bh.com
titles. b h . b h. bh . b h .
ob-
.uFALSE .uob
-
.uob
-
.uob
-
.uob
-
w w w w w w w w w w
w w w w w

.c om
Dias - Chapter 08 #2 h.co
m
h.c om h.c om h.c om
b -bh b- b
Learning Goal: Understand how human resource managers recruit and select employees
o b-b b-b b-b
w .u w .uo
Level of Learning: Knows basic terms and facts w.u
o
w.u
o
w .uo
ww ww ww ww ww
3. (p. 245) Recruitment
m is the set of activities
m used to obtain a sufficient
m number of the right people
m at the right
time.-bh.co bh . c o
b h . c o
b h . c o
b h .com
ob ob- ob- ob- ob-
w.uTRUE w.u w.u w.u w.u
ww ww ww ww ww

m om om om om
h.co
Dias - Chapter 08 #3
.c h.c h.c .c
b -bh
Learning Goal: Understand how human resource managers recruit and select employees
- b-b b-b -bh
.uob .u ob
Level of Learning: Knows basic terms and facts
.uo w.u
o .u ob
w ww ww
w
ww
w
ww ww
w

4. (p. 243) There are five steps involved in the human resource planning process.
TRUE .com .com .com om om
h h h h.c -bh
.c
.uo b-b .uo b-b .uo b-b o b-b ob
w w w w.u w .u
ww ww ww w w ww
Dias - Chapter 08 #4
Learning Goal: Understand how human resource managers recruit and select employees
m om om om om
h.co
Level of Learning: Understands concepts and principles
b h.c h.c bh.c h.c
b-b b-b b-b
Rationale: Five steps are involved in the human resource planning process: (1) prepare a human resource inventory of the organization's employe es, (2) prepare a job
b - ob-
w .uo w .uo w .uo
analysis, (3) assess future human resource demand, (4) assess future supply, (5) establish a human resource strategic plan.
w.u w .uo
ww ww ww ww ww

bh .com h.c om h .com h.co

m
h.c om
.uo b- .uo b-b .uo b- b
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
 ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u
ob
ww ww ww w ww w w
5. (p. 245; Figure 8.2) Using a job analysis helps a human resource manager to develop the job description and job

b .com
specifications.
h b h .com bh .com b h .com b h .com
ob-
TRUE ob- ob- ob- ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
Dias - Chapter 08 #5
m .com .com .com om
bh.co
Learning Goal: Understand how human resource managers recruit and select employees
b h b h b h h.c
.uo
- b-
Level of Learning: Understands concepts and principles
b .uo o b- ob- o b-b
w w.u w.u
Rationale: Figure 8.2 shows how a job analysis helps a human resource manager develop the job description and job specifications.
w w.u
ww ww w w ww w w

6. (p. 250) Training and development include all attempts to improve productivity by increasing an employee's
ability h om
to.cperform. h.com h .com h .com h .com
b b b b b
ob-
.uTRUE .uob
-
.uob
-
.uob
-
.uob
-
w w w w w
ww ww ww ww ww

.com .com m om om
Dias - Chapter 08 #6
b h b h h.co
Learning Goal: Illustrate the various types of employee training and development methods
b h.c h.c
b- b-
Level of Learning: Knows basic terms and facts
.uo o .uo b-
.uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
7. (p. 251) On-the-job training begins with the new employee going on a retreat with more senior employees to
foster personal
b h .com development. bh.com b h .com b h .com b h .com
FALSE
ob- ob- ob- ob- ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
Dias - Chapter 08 #7
om .com
Learning Goal: Illustrate the various types of employee training and development methods
.c h.c om .com h.c om
-bh ob-
bh
Level of Learning: Knows basic terms and facts
ob b-b b- b h
b-b
w.u w.u w .uo w .uo w .uo
ww ww ww ww ww
8. (p. 251) Apprentice programs involve a period during which a learner works alongside an experienced employee
to master themskills and procedures of amcraft.
TRUE bh .co b h .co b h .com b h .com b h .com
ob - - ob - - -
w.u w.u w .uob w.u
ob
w.u
ob
w w ww ww ww ww
Dias - Chapter 08 #8
Learning Goal: Illustrate the various types of employee training and development methods
h.c om
Level of Learning: Knows basic terms and facts h .com h.c om h.c om .c om
b-b b- b b-b b-b b -bh
w .uo w .uo w .uo w.u
o
w .u o
ww ww ww w w ww
9. (p. 251) Off-the-job training occurs away from the workplace and consists of internal or external programs to
develop skills or to foster personal development.
TRUEh.com h .com h .com h .com h .com
- b - b - b -b - b
w .uob w .uob w .uob w.u
ob
w .uob
ww ww ww ww ww
Dias - Chapter 08 #9
Learning Goal: Illustrate the various types of employee training and development methods
.com
Level of Learning: Knows basic terms and facts
bh h.c om h .com h.co
m
h.com
.uo b- .uo b-b .uo b- b
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
 ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u
ob
ww ww ww w ww w w
10. (p. 252) Vestibule training is also called near-the-job training.
TRUE .com .com .com om om
h h -bh h.c -bh
.c
.uo b-b o b-b .uob o b-b ob
w w.u w w.u w .u
ww w w ww ww ww
Dias - Chapter 08 #10
Learning Goal: Illustrate the various types of employee training and development methods
m
Level of Learning: Knows basic terms and facts
.com .com .com om
bh.co b h b h b h h.c
o b - o b- o b- o ob- b-b
w w.u w w.u w w.u w w.u w w.u
w 11. (p. 252) Vestibule w w
training is the use of equipment w
that duplicates job conditions and tasks so thatwtrainees can
learn skills before attempting them on the job.
FALSE m m
h.c o h.co h.c om h.c om h.co
m
o b-b .uob
- b
.uo b-b o b-b .uo b- b
w w.u w w w.u w
w ww ww ww ww
Dias - Chapter 08 #11
Learning Goal: Illustrate the various types of employee training and development methods
Level of Learning: Knows basic terms and facts

b h .com b h.com bh.co

m
h.c om h.c om
o b- .uo b- o b-
.uo b-b .uo b-b
w w.u12. (p. 252) Another name
wwfor vestibule training isw w.u
job simulation. w w
w w w ww ww
FALSE

b h .com bh.co
m
h.c om h.c om h.c om
ob- -Chapter 08 #12
.uDias .uo b-
.uo b-b o b-b .uo b-b
w w w w.u w
ww Learning Goal: Illustrate thew w
various types of employee training andw w
development methods ww ww
Level of Learning: Knows basic terms and facts

com
h. Apprentice programs-are com
bh.the easiest kind of training
. . com bh. com com
13.b(p.-b251)
o ob o b-bh to implement when
o b -bhjob is relatively simple
the
o b -or
w.urepetitive. w.u w.u w.u w.u
ww FALSE ww ww ww ww

h .com h .com h .com h.c om .c om

b
ob- -Chapter 08 #13 - b - b b-b -bh
w.uDias
Learning Goal: Illustrate the w
various
uobof employee training and development
.types w .uobmethods w.u
o
w .u ob
ww Level of Learning: Understands wwconcepts and principles ww ww ww
Rationale: On-the-job training is the easiest kind of training to implement when the job is relatively simple (such as clerking in a store) or repetitive (such as collecting
refuse, cleaning carpets or mowing lawns).

h.c om h .com h.c om h.c om .c om

o b-b o b- b
o b-b o b-b ob -bh
w w.u14. (p. 252) Airline pilotwtraining
w.u includes job simulation.
w w.u w w.u w .u
w TRUE w w w ww

bh .com b h .com b h .com bh.c

om h.c om
ob- -Chapter 08 #14
.uDias
-
uobof employee training and development
-
.uobmethods ob- .uo b-b
w Learning Goal: Illustrate the w
various .types w w.u w
ww Level of Learning: Understands wwconcepts and principles ww ww ww
Rationale: Job simulation is the use of equipment that duplicates job conditions and tasks so that trainees can learn skills before attempting them on the job. This is the
kind of training given to astronauts, airline pilots and others who must learn difficult procedures off the job.

bh .com h.c om h .com h.co

m
h.c om
.uo b- .uo b-b .uo b- b
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
 ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u
ob
ww ww ww w ww w w
15. (p. 252) McDonald's Leadership Institute for high-potential employees uses job simulation as a major
development
h .comtool. h .com h .com h .com .c om
ob-
FALSE b
ob-
b
ob-
b
ob-
b
ob -bh
w.u w.u w.u w.u w .u
ww ww ww ww ww
Dias - Chapter 08 #15
m .com .com .com om
bh.co
Learning Goal: Illustrate the various types of employee training and development methods
b h b h b h h.c
- b-
Level of Learning: Understands concepts and principles
.uo b .uo o b- ob- o b-b
w w.u w.u w.u
Rationale: McDonald's Leadership Institute for high-potential employees makes use of management development—the process of training and educating employees to
w
ww ww w
become good managers and then monitoring the progress of their managerial skills over time.
w ww w w

16. (p. 252) cX-ray

b h . om technicians are bcertified
h .com using vestibule training.
b h .com h.c om h.co
m
ob-
TRUE ob- ob- o b-b .uo b- b
w.u w .u w .u w.u w
ww ww ww ww ww
Dias - Chapter 08 #16
.com .com h.co
Learning Goal: Illustrate the various types of employee training and development methods
b h b h b
m
h.c om h.c om
.uo b- o b-
Level of Learning: Understands concepts and principles
.uo b-
.uo b-b .uo b-b
w w.u
Rationale: Vestibule training is done in classrooms where employees are taught on equipment similar to that used on the job. X-ray technicians must be knowledgeable
w w w
ww w ww ww ww
and comfortable with the equipment and the technology. These technicians are certified only after significant training on the equipment using vestibule training.
w

17. (p. 252) cManagers need special training

b h . om b h .com including listening
b h .skills
comand empathy. bh.com h.c om
TRUE
ob- ob- ob- ob- .uo b-b
w.u w .u w.u w.u w
ww ww ww ww ww
Dias - Chapter 08 #17
om .com
Learning Goal: Illustrate the various types of employee training and development methods
.c h.c om .com h.c om
-bh ob-
bh
Level of Learning: Understands concepts and principles
ob b-b b- b h
b-b
w.u w.u .uo .uo
Rationale: Managers need special training. To be good communicators, they especially need to learn listening skills and empathy.
w w w .uo
ww ww ww ww ww
18. (p. 252) Management development was a fad that is no longer being used by most companies.
m m m m om
FALSE
b h.co h.co -b h.co h.co -bh
.c
u ob- .uob .uo b-b o b-b ob
ww
. w w w.u w .u
w ww ww ww ww
Dias - Chapter 08 #18
Learning Goal: Illustrate the various types of employee training and development methods
om .com
Level of Learning: Understands concepts and principles
h.c h h.c om h.c om .c om
b-b b- b b-b b-b
Rationale: Management development is the process of training and educating employees to become good managers and then monitor ing the progress of their
b -bh
w .uo .uo .uo w.u
o
managerial skills over time. Management development is increasingly being used as a tool to accomplish business objectives.
w w w .u o
ww ww ww w w ww
19. (p. 252) Compensation refers to the amount of salary an employee earns.
m m m om om
FALSE h.co h.co h.co bh.c h.c
.uo b-b .uo b-b .uo b-b ob- .uo b-b
w w w w.u w
ww ww ww ww ww
Dias - Chapter 08 #19
Learning Goal: Describe different types of pay systems and how to evaluate employees
.com
Level of Learning: Knows basic terms and facts
bh h.c om h .com h.co
m
h.c om
.uo b- .uo b-b .uo b- b
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - ob- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
 ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u
ob
ww ww ww www w w
20. (p. 253) A labor-intensive business is a type of business where the primary cost of operations is the cost of
labor. .com .com .com .com .com
b h b h bh b h b h
ob-
TRUE ob- ob- ob- ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
Dias - Chapter 08 #20
m .com .com .com om
bh.co
Learning Goal: Describe different types of pay systems and how to evaluate employees
b h b h b h h.c
- b-
Level of Learning: Knows basic terms and facts
.uo b .uo o b- ob- o b-b
w w w.u w.u w.u
ww ww w w ww w w
21. (p. 254) A piecework system is a type of pay system that is usually used with salespeople.
FALSE m m m m m
h.c o h.co h.c o h.c o h.co
o b-b .uob
- b
.uo b-b o b-b .uo b- b
w w.u w w w.u w
w ww ww ww ww
Dias - Chapter 08 #21
Learning Goal: Describe different types of pay systems and how to evaluate employees
Level of Learning: Knows basic terms and facts

b h .com b h.com bh.co

m
h.c om h.c om
o b- uo b- .uo .uo b- b-b .uo b-b
w w.u22. (p. 254) Variable paywisw.pay based on employees
w wearning some percentage
w w
of sales. w
w w w w ww
TRUE

b h .com bh.co
m
h.c om h.c om h.c om
ob- -Chapter 08 #22
.uDias .uo b-
.uo b-b o b-b .uo b-b
w w w w.u w
ww w w
w types of pay systems and how to evaluate
Learning Goal: Describe different w employees ww ww
Level of Learning: Knows basic terms and facts

com
h. A performance appraisal . com . . com . com com
23.b(p.-b255)
o ob -bh is an evaluation in owhich
b-bhthe performance level
o b bhemployees
-of is measured
o b -bh
w.uagainst established standards
w.u to make decisionswabout
w.u promotions, compensation,
w.u additional trainingwor u
w.firing.
ww TRUE ww w ww w

h .com h .com h .com h.com .c om

b
ob- -Chapter 08 #23 - b - b b-b -bh
w.uDias
Learning Goal: Describe different w .uofob
types pay systems and how to w
evaluate
.uob
employees w.u
o
w .u ob
ww Level of Learning: Knows basicww terms and facts ww ww ww

m
o time refers to the period m m m om
- h.cCore
24. (p.b256)
- b h.co when all employees
- b .coexpected to be at their
hare - b .co stations.
hjob -bh
.c
ob
.uTRUE .uob .uob .uob .u ob
w w w w w
ww ww ww ww ww

m om om om om
h.co
Dias - Chapter 08 #24
h.c
Learning Goal: Describe different types of pay systems and how to evaluate employees
b h.c bh.c h.c
.uo b -
.uo b-b
Level of Learning: Knows basic terms and facts
.uo b-b ob- .uo b-b
w w w w.u w
ww ww ww ww ww

bh .com h.c om h .com h.co

m
h.com
.uo b- .uo b-b .uo b- b
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b ob-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
 ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u
ob
ww ww ww w ww w w
25. (p. 254) Stock options are one of the most common forms of performance-based pay.
FALSE .com .com .com .com .c om
h h -bh h -bh
.uo b-b o b-b .uob o b-b ob
w w.u w w.u w .u
ww w w ww ww ww
Dias - Chapter 08 #25
Learning Goal: Describe different types of pay systems and how to evaluate employees
m .com
Level of Learning: Understands concepts and principles
.com .com om
h.co h h h
Rationale: Profit-sharing plans are annual bonuses paid to employees based on the company profits. Profit-sharing is one of the most common forms of
b b b b h.c
.uo b -
performance-based pay.
.uo b- o b- ob- o b-b
w w w.u w.u w.u
ww ww w w ww w w
26. (p. 254) Fringe benefits can include sick-leave pay and country club memberships.
TRUE .com .com .com om m
h -bh h h.c h.co
o b-b .uob .uo b-b o b-b .uo b- b
w w.u w w w.u w
w ww ww ww ww
Dias - Chapter 08 #26
Learning Goal: Describe different types of pay systems and how to evaluate employees

.com .com m om om
Level of Learning: Understands concepts and principles
b h b h h.co h.c h.c
Rationale: Fringe benefits include sick-leave pay, vacation pay, pension plans and health plans that provide additional compensation to employees beyond base wages.
b
b- b- b-
Fringe benefits can include everything from paid vacations to country club memberships.
.uo o .uo .uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
27. (p. 255) Performance standards must be accepted by both the manager and subordinates.
TRUE com com com com om
-bh
. h. h. h. h.c
.u ob .uo b-b o b-b o b-b .uo b-b
w w w.u w.u w
ww ww ww ww ww
Dias - Chapter 08 #27
Learning Goal: Describe different types of pay systems and how to evaluate employees
om .com
Level of Learning: Understands concepts and principles
.c h.c om .com h.c om
-bh h h
Rationale: The first step of a performance appraisal is to establish performance standards. Standards must be understandable, subject to measurement and reasonable.
b b-b b b-b
ob ob-
They must be accepted by both the manager and subordinates.
.uo .uo b- .uo
w.u w.u w w w
ww ww ww ww ww
28. (p. 256) One of the ways to help employees improve is by working with them on a PIP.
TRUE com com com com om
. . h. h. .c
ob -bh ob -bh b-b b-b b -bh
.u .u .uo w.u
o .u o
www ww
w
ww
w
ww ww
w
Dias - Chapter 08 #28
Learning Goal: Describe different types of pay systems and how to evaluate employees
Level of Learning: Understands concepts and principles
h.c om .com h.c om h.c om
Rationale: One way to help employees improve is by working with them on a performance improvement plan (PIP). A PIP is a detailed document explaining what the
h .c om
b-b b- b
employee needs to change and detailed steps on how to accomplish the change. b-b b-b b -bh
w .uo w .uo w .uo w.u
o
w .u o
ww ww ww w w ww
29. (p. 258) One disadvantage of a compressed workweek is that productivity may decline.
TRUE om om om om om
h.c h.c h.c bh.c h.c
.uo b-b .uo b-b .uo b-b ob- .uo b-b
w w w w.u w
ww ww ww ww ww
Dias - Chapter 08 #29
Learning Goal: Describe different types of pay systems and how to evaluate employees
Level of Learning: Understands concepts and principles

bh .com h.c om .com h.co

m
Rationale: One of the disadvantages of a compressed workweek is that some employees get tired working such long hours and productivity sometimes declines.
h h.c om
.uo b- .uo b-b .uo b- b
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
 ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u
ob
ww ww ww w ww w w
30. (p. 261) The purpose of the FMLA is to protect disabled employees.
FALSE .com .com .com om om
h h -bh h.c -bh
.c
.uo b-b o b-b .uob o b-b ob
w w.u w w.u w .u
ww w w ww ww ww
Dias - Chapter 08 #30
Learning Goal: Describe the most important laws affecting the workplace of which human resource managers need to be aware
m
Level of Learning: Knows basic terms and facts
.com .com .com om
bh.co b h b h b h h.c
o b - o b- o b- o ob- b-b
w w.u w w.u w w.u w w.u w w.u
w w
31. (p. 262) ADEA protects individuals who arew w employment discrimination
40 years of age or older from w based
on age.
TRUE
h.c om h.com h.c om h.c om h.co
m
o b-b .uob
- b
.uo b-b o b-b .uo b- b
w w.u w w w.u w
w ww ww ww ww
Dias - Chapter 08 #31
Learning Goal: Describe the most important laws affecting the workplace of which human resource managers need to be aware
Level of Learning: Knows basic terms and facts

b h .com b h.com bh.co

m
h.c om h.c om
o b- o b- o o b- o b-b b-b
w w.u32. (p. 263; Figure 8.6) ThewEqual
w.u Employment Opportunity
w w.u Act of 1972 strengthened
w w.u the Equal Employment
w w.u
w w w w w
Opportunity Commission.
TRUE
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m
h.c om h.c om h.c om
ob -bh b- b b-b b-b b-b
w .u w .uo w.u
o
w.u
o
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ww Dias - Chapter 08 #32 ww ww ww ww
Learning Goal: Describe the most important laws affecting the workplace of which human resource managers need to be aware
Level of Learning: Knows basic terms and facts

b h .com bh .com b h .com b h.com h.c om

ob(p.- 259) Title VII is a law.uthat
.u33. ob- primarily protects disabled
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h .com h .com h .com h .com .c om

b
ob- -Chapter 08 #33 - b - b
ob-
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w.uDias
Learning Goal: Describe the most w .uoblaws affecting the workplacewof.which
important
uobhuman resource managers need
w .toube aware w .u ob
ww Level of Learning: Understandswwconcepts and principles ww ww ww
Rationale: Title VII prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms, conditions o r privileges of employment based on race,
religion, creed, sex or national origin, not disability.

h.c om h .com h.c om .c h.c om om

o b-b o b- b
o o b-b ob -bh b-b
w.u34. (p. 259; 262) "Reasonable
w.uaccommodation" means .u same thing as "affirmative
wthe w.u action" in the lawswand
w.u
ww ww ww
government programs that affect human resource management. ww w
FALSE
m om om om om
bh.co h.c h.c bh.c h.c
.uo b -
.uo b-b .uo b-b ob- .uo b-b
w w w w.u w
ww Dias - Chapter 08 #34 ww ww ww
Learning Goal: Describe the most important laws affecting the workplace of which human resource managers need to be aware
ww
Level of Learning: Understands concepts and principles
Rationale: "Reasonable accommodation" refers to an adjustment to the work environment that does not have high costs, whereas "affirmative action" refers to activities
.com om
designed to "right past wrongs" by increasing opportunities for minorities and women.
bh h.c h .com h.co
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w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
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w.u w.u w.u .uob w.u
ob
ww ww ww w ww w w
35. (p. 264) The Knights of Labor is a religious organization, many members of which are part of management.
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w w.u w w.u w .u
ww w w ww ww ww
Dias - Chapter 08 #35
Learning Goal: Describe the key human resource management challenges facing managers today
m
Level of Learning: Knows basic terms and facts
.com .com .com om
bh.co b h b h b h h.c
o b - o b- o b- o ob- b-b
w w.u w w.u w w.u w w.u w w.u
w 36. (p. 264) A union iswan employee organizationwthat has the main goal ofwrepresenting members in w
employee-management bargaining over job-related issues.
TRUE m m
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m
o b-b .uob
- b
.uo b-b o b-b .uo b- b
w w.u w w w.u w
w ww ww ww ww
Dias - Chapter 08 #36
Learning Goal: Describe the key human resource management challenges facing managers today
Level of Learning: Knows basic terms and facts

b h .com b h.com bh.co

m
h.c om h.c om
o b- o b- uo ob- b-b .uo b-b
w w.u37. (p. 265) The objective
w wof.uthe CIO was to organize
w w.both craftspeople and w.u workers.
unskilled
w w
w w w w ww
TRUE

b h .com bh.co
m
h.c om h.c om h.c om
ob- -Chapter 08 #37
.uDias .uo b-
.uo b-b o b-b .uo b-b
w w w w.u w
ww Learning Goal: Describe thew w w
w facing managers today
key human resource management challenges ww ww
Level of Learning: Understands concepts and principles
Rationale: John Lewis had as his objective to organize both craftspeople and unskilled workers. At first his group was known as the Committee of Industrial
Organizations, but when the AFL rejected his proposal to organize both groups he broke away to form the Congress of Industrial Organizations.

b h .com bh .com b h .com b h.com b h .com

ob-
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-
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(p. 270) One of the reasons w
that executive compensation w
can be so highwfor w
w CEOs is to encouragewgood
ww ww ww w
performance from executives.
TRUE
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.c
.uob
-
.u ob .uo b-b o b-b ob
ww w w w.u w .u
w Dias - Chapter 08 #38 ww ww ww ww
Learning Goal: Describe the key human resource management challenges facing managers today
Level of Learning: Understands concepts and principles
Rationale: The intent of incentives such as stock options (part of an executive compensation package) is to encourage good performance from executives.
h.c om h .com h.c om h.c om .c om
o b-b o b- b
o o b-b b-b ob -bh
w w.u w w.u w w.u w w.u w .u
w 39. (p. 274; Figure 8.10) As
w of 2006, men and women
w were paid the same, called
w comparable worth. ww
FALSE
m om om om om
bh.co h.c h.c bh.c h.c
o
.uDiasb - o b-b o b-b ob- .uo b-b
w - Chapter 08 #39 w.u w.u w.u w
ww Learning Goal: Describe thew
w w
w facing managers today
key human resource management challenges ww ww
Level of Learning: Understands concepts and principles
Rationale: Comparable worth is the concept that people in jobs that require similar levels of education, training or skills should receive equal pay. Figure 8.10
illustrates that in 2006 women earn only 81% of what men earn for jobs that require similar levels of education, training or skills!

bh .com h.c om h .com h.co

m
h.com
.uo b- .uo b-b .uo b- b
o b - b
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w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
 ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u
ob
ww ww ww www w w
40. (p. 242) __________ is the process determining human resource needs and then recruiting, selecting, training

b .com compensating, bevaluating

and developing,
h h .com and schedulingbemployees
h .com to achieve organizational
b h .com goals. b h .com
ob- resource management
Human ob- ob- ob- ob-
w.u w.u w.u w.u w.u
ww ww ww ww ww
Dias - Chapter 08 #40
m .com .com .com om
bh.co
Learning Goal: Understand how human resource managers recruit and select employees
b h b h b h h.c
- b-
Level of Learning: Knows basic terms and facts
.uo b .uo o b- ob- o b-b
w w w.u w.u w.u
ww ww w w ww w w
41. (p. 243) A(n) _________ is a study of what is done by employees who hold various job titles.
job analysism m m m m
h.c o h.co h.c o h.c o h.co
o b-b .uob
- b
.uo b-b o b-b .uo b- b
w w.u w w w.u w
w ww ww ww ww
Dias - Chapter 08 #41
Learning Goal: Understand how human resource managers recruit and select employees
Level of Learning: Knows basic terms and facts

b h .com b h.com bh.co

m
h.c om h.c om
o b- o b- uo b- o b-bo b-b
w w.u42. (p. 244) A(n) __________
w w.u specifies the objectives
w w.of the job, the type ofw w.u to be done, the responsibilities
work w w.u
w w w w w
and duties, the working conditions and the relationship of the job to other functions.
job description
.c om h.co
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h.c om h.c om h.c om
ob -bh b- b b-b b-b b-b
w .u w .uo w.u
o
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ww Dias - Chapter 08 #42 ww ww ww ww
Learning Goal: Understand how human resource managers recruit and select employees
Level of Learning: Knows basic terms and facts

b h .com b h .com b h .com b h.com b h .com

ob(p.- 244) __________ are.uaowritten
.u43. b-
summary of the
ob-
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required
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w w w w
ww particular job. ww ww ww ww
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- b -bh b-b b-b -bh
w.uob w .u ob
w .uo w.u
o
w .u ob
w w Dias - Chapter 08 #43 ww ww ww ww
Learning Goal: Understand how human resource managers recruit and select employees
Level of Learning: Knows basic terms and facts

h.c om h .com h.c om h.com .c om

o b-b o b- b
o b-b o b-b ob -bh
w w.u44. (p. 244; Figure 8.1) Evaluating
w w.u the performance ofwemployees
w.u is called __________.
w w.u w .u
w appraising w w w ww

bh . com b h .com b h . com bh.c

om h.c om
Diasb- -Chapter 08 #44
o Goal: Understand how human
.uLearning ob- managers recruit and select.uemployees
.uresource ob- ob- .uo b-b
w w w w.u w
ww Level of Learning: Knows basic
ww terms and facts ww ww ww

bh .com h.c om h .com h.co

m
h.com
.uo b- .uo b-b .uo b- b
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
 ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u
ob
ww ww ww w ww w w
45. (p. 246) __________ are people who are not currently working within the company and are being recruited.
om
External.ccandidates
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b-b b-b -bh b-b
h -bh
w .uo w.u
o
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o
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ww w w ww ww ww
Dias - Chapter 08 #45
Learning Goal: Understand how human resource managers recruit and select employees
m
Level of Learning: Knows basic terms and facts
.com .com .com om
bh.co b h b h b h h.c
o b - o b- o b- o ob- b-b
w w.u w w.u w w.u w w.u w w.u
w w do not have the expectation
46. (p. 250) Workers who w of regular, full-timewemployment or __________
w are often
used during maternity leaves.
contingent m
workers
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m
o b-b .uob
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.uo b-b o b-b .uo b- b
w w.u w w w.u w
w ww ww ww ww
Dias - Chapter 08 #46
Learning Goal: Understand how human resource managers recruit and select employees
Level of Learning: Understands concepts and principles
.com .com h.co
m
h.c om
Rationale: Contingent workers are defined as workers who do not have the expectation of regular, full-time employment. Such workers include part-time workers,
b h b h b h.c om
.uo b- o b- .uo b-
.uo b-b
temporary workers, independent contractors and interns. Companies may hire contingent workers when demand is high, during maternity leaves or when quick service
.uo b-b
w w.u
is important to satisfy customers.
w w w
ww w w ww ww ww
47. (p. 250) The last step in a typical selection process is __________.
establish om periods
h.ctrial h.co
m
h.co
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-b b-b b-b b-b b-b
w .uob w .uo w.u
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o
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ww ww ww ww ww
Dias - Chapter 08 #47
Learning Goal: Understand how human resource managers recruit and select employees
om .com
Level of Learning: Understands concepts and principles
.c h.c om .com h.c om
-bh ob-
bh
b-b b- b h
b-b
Rationale: The last step in a typical selection process is to establish trial or probationary periods. After a specified period, the firm may either permanently hire or
ob
w.u w.u
discharge that employee on the basis of evaluations from supervisors.
w .uo w .uo w .uo
ww ww ww ww ww
48. (p. 251) __________ begins with the new employee learning by doing or watching others for a while and then
imitatingh om
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b b b b b
ob-
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w w w w w
ww ww ww ww ww

Dias - Chapter 08 #48

h.c om .com
Learning Goal: Illustrate the various types of employee training and development methods
h h.c om h.c om .c om
b-b b-
Level of Learning: Knows basic terms and facts b b-b b-b b -bh
w .uo w .uo w .uo w.u
o
w .u o
ww ww ww w w ww
49. (p. 252) __________ is the process of training and educating employees to become good managers and then
monitoringothe
b h . c m progress of theirbmanagerial
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Management
b- development b- b- b- b-
w .uo w .uo w .uo w.u
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Dias - Chapter 08 #49
.com om
Learning Goal: Illustrate the various types of employee training and development methods
bh h.c h .com h.co
m
h.com
.uo .uo b-b
Level of Learning: Knows basic terms and facts
b- .uo b- b
o b - b
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w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
 ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u
ob
ww ww ww w ww w w
50. (p. 252) __________ training is done in classrooms where employees are taught on equipment similar to that
used on .the
b h comjob.
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ob-
Vestibule ob- ob- ob- ob-
w.u w.u w.u w.u w.u
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Dias - Chapter 08 #50
m .com .com .com om
bh.co
Learning Goal: Illustrate the various types of employee training and development methods
b h b h b h h.c
- b-
Level of Learning: Knows basic terms and facts
.uo b .uo o b- ob- o b-b
w w w.u w.u w.u
ww ww w w ww w w
51. (p. 250) __________ focuses on short-term skills, whereas __________ focuses on long-term abilities.
Training; development
m m m m m
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- b
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w w.u w w w.u w
w ww ww ww ww
Dias - Chapter 08 #51
Learning Goal: Illustrate the various types of employee training and development methods
Level of Learning: Understands concepts and principles

b .com b h.com bh.co

m
h.c om h.c
Rationale: Training and development include all attempts to improve productivity by increasing an employee's ability to perform. Training focuses on short-term skills,
h om
.uo b- o b-
whereas development focuses on long-term abilities.
.uo b-
.uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
52. (p. 252) __________ is the combination of salary, vacation time, paid health care and other benefits.
Compensation m m m m
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ob -bh b- b b-b b-b b-b
w .u w .uo w.u
o
w.u
o
w .uo
ww ww ww ww ww
Dias - Chapter 08 #52
Learning Goal: Illustrate the various types of employee training and development methods
Level of Learning: Knows basic terms and facts

b h .com bh .com b h .com b h.com h.c om

ob-
.u53. . uob
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w w
(p. 254) __________wis a type of pay based onw w w w
ww w w employees earning somewpercentage
w of sales. ww
Commission or variable pay

h .com h .com h .com h.c om .c om

b
ob- -Chapter 08 #53 - b - b b-b -bh
w.uDias w .uob w .uob w.u
o
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ww Learning Goal: Describe different
ww types of pay systems and how to evaluate
ww employees ww ww
Level of Learning: Knows basic terms and facts

com
h. A(n) __________ gives . com . . com . com com
54.b(p.-b256)
o o b -bhemployees some freedom
o b-bhto choose when to work,
o b -bhas long as they workothe
b -bh
w.urequired number of hours.w.u w.u w.u w.u
ww flextime plan ww ww ww ww

bh .com b h .com b h .com bh.c

om h.c om
ob- -Chapter 08 #54
.uDias .uofob
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w Learning Goal: Describe different w
types pay systems and how to w
evaluate employees w.u w
ww Level of Learning: Knows basic ww terms and facts ww ww ww

bh .com h.c om h .com h.co

m
h.c om
.uo b- .uo b-b .uo b- b
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
 ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u
ob
ww ww ww w ww w w
55. (p. 258) __________ is an arrangement whereby two part-time employees share one full-time job.
Job sharing
h .com .com h .com .com .c om
b-b b-b -bh b-b
h -bh
w .uo w.u
o
w .uob w.u
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ww w w ww ww ww
Dias - Chapter 08 #55
Learning Goal: Describe different types of pay systems and how to evaluate employees
m
Level of Learning: Knows basic terms and facts
.com .com .com om
bh.co b h b h b h h.c
o b - o b- o b- o ob- b-b
w w.u w w.u w w.u w w.u w w.u
w w of a __________ business
56. (p. 253) An example w is a college business school,
w where the primary cost
w of
operations is the cost of the professors and staff.
labor intensive
m m
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m
o b-b .uob
- b
.uo b-b o b-b .uo b- b
w w.u w w w.u w
w ww ww ww ww
Dias - Chapter 08 #56
Learning Goal: Describe different types of pay systems and how to evaluate employees
Level of Learning: Understands concepts and principles

b .com b h.com bh.co

m
h.c om h.c
Rationale: A labor-intensive business is a type of business where the primary cost of operations is the cost of labor. In the case of the busine ss school, the labor is the
h om
.uo b-
professors and staff employed by the school.
o b- .uo b-
.uo b-b .uo b-b
w w.u w w w
ww w w ww ww ww
57. (p. 258) Productivity sometimes increases/declines (circle one) when a compressed workweek is used.
declines m m m m
.c o h.co h.c o h.c o h.c om
ob -bh b- b b-b b-b b-b
w .u w .uo w.u
o
w.u
o
w .uo
ww ww ww ww ww
Dias - Chapter 08 #57
Learning Goal: Describe different types of pay systems and how to evaluate employees
Level of Learning: Understands concepts and principles
om .com om
Rationale: Some employees get tired working long hours such as four 10-hour days and productivity sometimes declines.
.c h.c .com h.c om
ob -bh ob-
bh
b-b b- b h
b-b
w.u w.u w .uo w .uo w .uo
ww ww ww ww
58. (p. 257) __________ is a type of scheduling that cannot be offered in assembly line processes where everyone ww
must be at work at the same time.
Flextimecom m m m m
-b h. h.co -b h.co h.co
-b h.co -b -b
.uob w.u
ob
w.u
ob
w.u
ob
w.u
ob
www w w ww w w w w
Dias - Chapter 08 #58
Learning Goal: Describe different types of pay systems and how to evaluate employees
Level of Learning: Understands concepts and principles
h.c om .com h.c om h.c om
Rationale: There are some disadvantages to flextime and it may not be a good fit for every organization. For example, flextime cannot be offered in assembly line
h .c om
b-b b- b
processes where everyone must be at work at the same time. b-b b-b b -bh
w .uo w .uo w .uo w.u
o
w .u o
ww ww ww w w ww
59. (p. 259) __________ prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms,
conditionsoormprivileges of employment
b h . c b h .combased on race, religion,
b h . cocreed,
m sex or national origin.
b h . com b h . com
Title
b- VII b- b- b- b-
w .uo w .uo w .uo w.u
o
w .uo
ww ww ww ww ww
Dias - Chapter 08 #59
.com om .com
Learning Goal: Describe the most important laws affecting the workplace of which human resource managers need to be aware
bh h.c h h.co
m
h.c om
.uo .uo b-b
Level of Learning: Knows basic terms and facts
b- .uo b- b
o b - b
.uo b-b
w w w w.u w
ww ww ww w w ww

m .com om om .com
bh.co bh h.c h.c h
.uo b - o b- o b-b o b-b .uo b- b
w w.u w.u w.u w
ww ww ww ww ww
 ob -b ob -b ob -b -b -b
w.u w.u w.u .uob w.u
ob
ww ww ww w ww w w
60. (p. 259) __________ refers to activities designed to "right past wrongs" by increasing opportunities for
minorities m women.
.coand .com .com .com .com
- b h
Affirmative action - b h - bh - b h - b h
w .uob .uob w .uob w .uob w.uob w
ww ww ww ww ww
Dias - Chapter 08 #60
m .com .com .com om
bh.co
Learning Goal: Describe the most important laws affecting the workplace of which human resource managers need to be aware
b h b h b h h.c
- b-
Level of Learning: Knows basic terms and facts
.uo b .uo o b- ob- o b-b
w w w.u w.u w.u
ww ww w w ww w w
61. (p. 261) __________ stipulates that companies with more than 50 employees must provide up to 12 weeks of
unpaid leavemto an employee upon birth mor adoption of a child.cormupon serious illness of.caoparent,
m spouse or
child. b h . c o
b h . c o
b h o
b h bh .com
ob- ob- ob- ob- ob-
w.uThe Family Medical Leave w.u Act w.u w.u w.u
ww ww ww ww ww

.com
Dias - Chapter 08 #61
b h b h.com bh.co
m
h.c om h.c om
.uo b- o b- .uo b-
.uo b-b
Learning Goal: Describe the most important laws affecting the workplace of which human resource managers need to be aware
.uo b-b
w w.u
Level of Learning: Knows basic terms and facts
w w w
ww w w ww ww ww
62. (p. 262) A(n) __________ is part of the laws protecting disabled employees and is an adjustment to the work
environment
b h .comthat does not havebhigh
h
m
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ob-
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Learning Goal: Describe the most important laws affecting the workplace of which human resource managers need to be aware
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Learning Goal: Describe the key human resource management challenges facing managers today
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Dias - Chapter 08 #66
Learning Goal: Describe the key human resource management challenges facing managers today
Level of Learning: Knows basic terms and facts

b h .com b h.com bh.co

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Learning Goal: Describe the key human resource management challenges facing managers today
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Learning Goal: Describe the key human resource management challenges facing managers today
Level of Learning: Knows basic terms and facts

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back to work, limit the number of pickets that can be used during a strike or otherwise deal with actions that could be interpreted by a court as being detrimental to the
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70. (p. 275) A threat such as "Go out with me or you are fired" would constitute __________ sexual harassment.
quid pro.cquo
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Learning Goal: Describe the key human resource management challenges facing managers today
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Learning Goal: Understand how human resource managers recruit and select employees
Level of Learning: Knows basic terms and facts
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Learning Goal: Understand how human resource managers recruit and select employees
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Rationale: Preparing a job analysis is part of the human resource planning process. Assessing the needs of the organization and skills of the employees is part of the
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77.
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bh .com h.c om
Learning Goal: Illustrate the various types of employee training and development methods
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78. (p. 252) __________ is done in classrooms where employees are taught on equipment similar to that used on
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Learning Goal: Illustrate the various types of employee training and development methods
Level of Learning: Knows basic terms and facts

h.c om h.com h .com h .com h .com

b-b - b -
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Dias - Chapter 08 #79
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Learning Goal: Illustrate the various types of employee training and development methods
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simulation differs from vestibule training in that the simulation attempts to duplicate the exact combination of conditions that occur on the job. This is the kind of
training given to astronauts.

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Learning Goal: Describe different types of pay systems and how to evaluate employees
h.c om
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81. (p. 254) Another name for variable pay is ___________________.
A. Commission

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Dias - Chapter 08 #81
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82. (p. 254) Annual bonuses paid to employees based on the company profits are referred to as
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Learning Goal: Describe different types of pay systems and how to evaluate employees
Level of Learning: Knows basic terms and facts

h.c om h.com h .com h .com h .com

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Dias - Chapter 08 #83
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Learning Goal: Describe different types of pay systems and how to evaluate employees
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84. (p. 256) A detailed document explaining what the employee needs to change and detailed steps on how to
accomplish
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Learning Goal: Describe different types of pay systems and how to evaluate employees
Level of Learning: Knows basic terms and facts

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Dias - Chapter 08 #85

bh .com h.c om
Learning Goal: Describe different types of pay systems and how to evaluate employees
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Learning Goal: Describe different types of pay systems and how to evaluate employees
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cost is the cost of teachers.

h.c om h.com h.c om h.c om h.co

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Learning Goal: Describe different types of pay systems and how to evaluate employees
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Learning Goal: Describe the most important laws affecting the workplace of which human resource managers need to be aware
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Learning Goal: Describe the most important laws affecting the workplace of which human resource managers need to be aware
Level of Learning: Understands concepts and principles
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Learning Goal: Describe the key human resource management challenges facing managers today
Level of Learning: Knows basic terms and facts

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Learning Goal: Describe the key human resource management challenges facing managers today
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Rationale: A lockout is an attempt by managers to put pressure on union workers by temporarily closing the business. If the workers are not working, they are not paid.
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