FONTUS WATER LIMITED

OBJECTIVE ACTION PLAN

Year: 2011-2012

OBJECTIVES – TARGET & STATUS Review Date: 04/04/2011

Sr. Objective Target Status Target

No. Year- 2010-11 Year 2010-11 Year 2011-12

1. To increase compound sales growth annually 38 Crore 40 Crore 50 Crore

2. To provide regular training to our employees 02 days/employee / 02 02 days/employee / per

per year days/employee / year
per year
3. To increase our customer satisfaction level 90% 95% >90%

4. To resolve our customer complaints within 24 working 100% 90% 100%

hours.

ACTION PLAN

 Interaction with client for more orders

 Proper planning of production activities
 Maximum utilization of machine and manpower
 Immediate corrective action on non-conformities
 Inspection activities will be strengthened by continual improvement in quality management system
 Analyse the customer complaints for their reasons
 Proper corrective / preventive action against customer complaints
 Respond to customers about corrective / preventive action of their complaints

MR:
 FONTUS WATER LIMITED

F-MRM-01 (00)