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First Name Last Name


State, City, Zip code | PHONE NUMBER | Email Address |LinkedIn profile: Optional
Experienced in supporting engineering of technology and information solutions that encompass Business Intelligence
Experience tools, predictive modeling, data visualization, project management, and reporting in an Enterprise Data warehouse
… (EDW) setting. Diverse industry experience, including small business and start-ups primed for growth, corporate
finance, telecommunications, healthcare, and government.

Technology QlikView/Qlik Sense | SSRS | SQL | BusinessObjects | Crystal Reports | WebFOCUS | RDBMS | Web-scale Networking
Expertise… | Agile/Waterfall |EDW|SCRUM| DTAP | ETL | MS Project | Jira | R | SAS | Python
Providing business insight and strategic-decision support. Listening, asking probing questions, understanding
Areas of business and customer/client needs. Bridging technology and business to transform business requirements into
Impact… customized solutions. Proactively improving processes, efficiency, and internal/external communications.
M.S., DATA ANALYTICS | University of Colorado Global |March 2020
§ Project Management Graduate Certificate | March 2020
Education § SAS Applied Analytics Certificate |Oct. 2019
B.S., MANAGEMENT AND INFORMATION SYSTEMS | University of Maryland University College| Dec 2009
Title | Company Name, City, State | Duration
Partnering with owner of privately held childcare center primed for expansion, creating technology tools and processes to
enhance operations and facilitate projected growth. Technologies: Qlik Sense Desktop
§ Providing customized solutions for multiple small-business initiatives, managing concurrent projects, from initial needs
and risk assessment, requirements gathering, and creating project plans, schedules, and budgets, through execution,
testing, implementation, status updates, and close out.
§ Creating and maintaining data visualization tools/dashboards to assist in monitoring information related to payroll, meal
reimbursement, transportation, and state regulations.
§ Developing, managing, and maintaining database and handled IT troubleshooting and repair for the center.

Title | Company Name, City, State | Duration

Perform essential role in executing newly awarded federal defense contract to develop effective business intelligence solutions
for Aberdeen Providing Ground. Function as sole BI specialist on the team, gathering and documenting functional and technical
requirements and translating them into reporting solutions utilizing the EDW, analytic tools, and dashboards. Technologies: SQL
Server, SAP BusinessObjects and Qlik Sense
§ Served as facilitator of Business Intelligence for all of Army contracting financial based KPI’s and metrics. Managed
dashboards and reports. Trained users on data discovery, extraction and coordinate issues up to Data
Headquarters, while ensuring to disseminate changes, issues, and upgrades from HQ to end users.
§ Performed process re-engineering and standardization, utilizing BI technology and analytic solutions and created
reporting, procedures, and documentation for all metrics and conducted training to users in-person or via

Title | Company Name, City, State | Duration

Joined reporting and analytics team of this virtual healthcare provider, working closely with database architecture, modeling, and
ETL teams on projects aimed at providing solutions to data needs of sales, marketing, and client management and ongoing
operation of company’s secure, scalable, redundant transactional database platforms, enterprise data warehouse (EDW), and
reporting system. Technologies: Qlik Sense/QlikView, Qlik NPrinting, Publisher, Jira, PostgreSQL, Microsoft BI Stack
§ Developed complex QlikView/Qlik Sense scripts and web applications compliant with WCAG standards and
implemented/maintained custom dashboards and web applications to support various KPIs.
§ Performed QlikView Server and Publisher maintenance, created scheduled jobs for data extracts and report reloads, and
scheduled weekly reports for email distribution.
§ Held sole responsibility for managing all aspects of HEDIS, including writing and maintaining SQL scripts and providing
code and logic updates reported by National Committee for Quality Assurance (NCQA) to QA team.
FirstName Last Name Phone Number | Email Address Page 2

§ Assisted with data validation, extracting, transforming, and loading data from sources into Qlikview/Qlik Sense and
deploying applications through DTAP cycle.
§ Managed sprint and project tasks, hosted stand-ups, and served as interim SCRUM master developer and analyst on
Agile teams for internal financial and healthcare related reporting and BI development projects.
§ Served as lead developer on project to create visualization tools for comparing trends in U.S., Canada, and Europe
markets, utilizing Agile-Waterfall Hybrid method.
§ Developed ETL and data models, performed unit and system testing, designed and conducted both internal and client-
facing training, and supported existing client applications.

Title | Company Name, City, State | Duration

Collaborated with other Project Management Office (PMO) staff to create project management standards and tools following
company restructuring that combined multiple departments and ~400 staff. Migrated
$75M portfolio of ~200 IT projects from Oracle to SQL Server environment and
developed numerous applications, data models, and dashboards. Technologies:
SharePoint, MS Project, SQL Server Reporting Services (SSRS), SAP BusinessObjects
§ Worked closely with finance and other business users to understand and
design data model to support current and future business needs.
§ Configured, deployed, administered and maintained SharePoint and Project
Server and created custom fields, project-detail pages, and time reporting,
equipping client-relations team and top-level managers with BI analytics.
§ Performed technical review of requirements, analyzed source data, and
provided gap analysis to management team. Created and maintained
governance standards for all projects as they moved through SDLC.
§ Formerly recognized/awarded for taking initiative for automating and
integrating weekly status reports through SharePoint, which enabled creation of metrics and real-time tracking and
streamlined monthly rollup for budget meetings with project executives and stakeholders.

Title | Company Name, City, State | Duration

Contracted by Maryland state agency to administer the Maryland AIDS Drug Assistance Program (MADAP) database as well as
coordinate with call-center team to assess and implement ways for enhancing customer/client experience. Technologies: SQL
Server, SSRS, WebFOCUS
§ Ensured database integrity, security, and performance by troubleshooting issues, implementing security checks,
performing database and OS audits of authorized access, initiating product-patch advisory notifications, and
creating/maintaining database administration documentation and standard operating procedures.
§ Developed WebFOCUS dashboard and designed templates to monitor and report metrics into meaningful information
about program use and performance for state-wide government review.
§ Supported clustered and non-clustered environments as well as log shipping for disaster recovery.

Title | Company Name, City, State | Duration

Joined quickly expanding provider of mobile enterprise solutions for global telecommunications companies to perform technical,
analytical, and quality assurance activities related to executing internal and client projects. Technologies: SQL, Crystal Reports.
§ Reduced company’s reliance on third-party contractor by proactively assuming responsibility for creating custom and ad
hoc telecommunications reports for marketing and sales presentations.
§ Facilitated onboarding of new clients by gathering and analyzing clients’ business requirements; designing dashboard
mock-ups and data maps that illustrated visual aspects and functionality; documenting technical reporting procedures;
and training internal/external users.
§ Contributed to defining Aegis business requirements and developing business requirement specification (BRS) and
document template for reporting.

EARLIER EXPERIENCE | 2004 to 2007: Junior BI Analyst, Bally Total Fitness; Computer Network Specialist, Maryland Department
of Correctional Services