TECHNICAL MANUAL & USER

GUIDE
This manual is a guide to the installation and use of the EASIWise Hot Water
Controller for electric and solar hot water geysers.
Website URL: www.easiwise.co.za
CONTENTS
Important Owner Note .......................................................................................................................................................... 2
Warranty and Service Activation Process ........................................................................................................................ 2
Installer Notes ......................................................................................................................................................................... 2
Installation Points to Note .................................................................................................................................................. 2
Installer Registration of Installation .................................................................................................................................. 2
System Components – Standard Managed Unit ............................................................................................................... 3
Technical Data......................................................................................................................................................................... 4
Geyser Management Features ........................................................................................................................................ 4
Solar Water System Management Features .................................................................................................................. 4
Technical Parameters ............................................................................................................................................................. 4
General .................................................................................................................................................................................. 4
Solar Water Systems ............................................................................................................................................................ 4
Installation Instructions ........................................................................................................................................................ 5
Installation of Geyser and Solar System ........................................................................................................................... 5
Connection diagram with 230VAC Solar pump .............................................................................................................. 6
Temperature Probe Installation Instructions ................................................................................................................... 7
Installation of Controller for Geyser and Thermosiphon Solar System ...................................................................... 8
Operation: LCD Manual Setting Display Unit ................................................................................................................. 9
Display .................................................................................................................................................................................. 9
LED Display Colours ........................................................................................................................................................ 10
Buttons and Functions ...................................................................................................................................................... 10
Short and Long Press Definitions ................................................................................................................................ 10
Resetting the Unit .......................................................................................................................................................... 10
Resetting KW/H and HOURS ...................................................................................................................................... 10
Holiday Mode ................................................................................................................................................................ 10
Date Menu Cycle (Short press “SELECT” switch)..................................................................................................... 11
Date and Time Setting (Long press “SELECT” switch) ............................................................................................ 11
Main Temperature Cycle Menu (Short press “UP” switch) ..................................................................................... 11
Main Temperature Setting (Long press “UP” switch) .............................................................................................. 11
Setting the Timers (Long press “DOWN” switch) .................................................................................................... 12
Functions Setting ........................................................................................................................................................... 13
Electric Geyser Only – Suppression of solar warnings & faults .................................................................................. 13
Fault Codes ............................................................................................................................................................................ 14
Instructions – Installer Registering an Installation ........................................................................................................ 15
Installation Support & Service ........................................................................................................................................... 15
Installers Details Record ..................................................................................................................................................... 16
Warranty ................................................................................................................................................................................. 16
Exclusion of Liability ........................................................................................................................................................... 17
EASIWise Contact Numbers............................................................................................................................................... 17

DISCLAIMER
Only suitably qualified personal should install an EASIWise unit. Do not attempt to install unless you have understanding
and knowledge of working with hot water geysers and electricity and / or solar systems. Improper installation of EASIWise

Easiwise Controller Main Manual - Page 1 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
The EASIWise controller is designed to regulate hot water demand by turning a geysers element on and off at
various pre-set times as well as managing the water temperature settings. The controller also provides early
warning to potential geyser problems such as leak detection and element failure.

EASIWise has been designed to make installation quick and simple. For example, the existing geyser thermostat
stays in place, which makes it easy to revert back to normal geyser operation in case the controller has a fault,
special wago connectors are used for the connections and thin profile cables between the control unit and display
mean no large holes in ceilings when connecting up the manual setting and display unit.

Please note: Only qualified persons should install the EASIWise system. Installation must be in accordance with this
instruction manual and safety instructions and in compliance with relevant SANS standards.

In the event of any questions arising in regarding to the installation or operation of the unit, contact EASIWise
support centre 021 946-3424 or refer to website www.easiwise.co.za.

IMPORTANT OWNER NOTE

Warranty and Service Activation
Process
Easiwise have made it easy to register an installed
device. In order to activate the warranty, the
home owner / user should complete the activation
form by going to www.easiwise.co.za/Owner Login/ Activate My EASIWise on any internet connected device.
The serial number of the main roof unit, is used for the initial login. Alternatively, the registration form can be
downloaded from the EASIWise website and emailed to support@easiwise.co.za or faxed to 021 946 3989.
IMPORTANT: GSM enabled EASIWISE controllers will only be activated once the Owner has completed the
registration / activation online.

INSTALLER NOTES
Installation Points to Note
• Always isolate the electrical supply before commencing with the installation
• The geyser thermostat setting must be adjusted +/-10°C higher than the maximum required EASIWise
controller setting operation temperature. That is, the geyser thermostat must have a temperature setting
higher than 70°C for the EASIWise unit to reach 65°C.
• The EASIWise controller should only be installed indoors in a dry area and above any pipes which could leak
water into or onto the geyser control unit housing.
• For outdoor installations, please ensure that the units are housed in a IP65 waterproof housing.
• PLEASE NOTE: When additional components such as pumps and optional extras are installed, follow the
appropriate installation instructions provided by the manufacturers and ensure that these components are
within the designed specifications of the EASIWise controller as laid out in this manual.
• The cable that connects the main roof control unit to the LCD management unit is supplied without a
connector on the LCD side to enable small holes to be made in ceilings to thread the cable through. The small
connector which attaches the to the connector cable and then to the management display is packaged inside
the display unit. The cable is run through the roof BEFORE attaching the connector. Installers to take care
when wiring in, as if the wrong wire is inserted in the incorrect plug, the unit will not work and a new cable
will have to be used.

Installer Registration of Installation

IMPORTANT: To ensure ongoing support of the
EASIWise controller the installation must be also
recorded on the EASIWise Installation Register by
the Installer. The registration portal is accessed via the internet at www.easiwise.co.za/Dealer Login / Register
New Install on any connected device including a smartphone or tablet. The main roof unit’s serial number is
used as the login. Alternatively, the installation can be registered by downloading the form off the website or
telephonically by contacting EASIWise on 021 946 3424. NOTE: GSM enabled units must include IMEI number
and cell number and must be activated by the home owner / user after the installation is complete.

Easiwise Controller Main Manual - Page 2 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
SYSTEM COMPONENTS – STANDARD MANAGED UNIT
The below components are shipped as standard with an EASIWise unit.

Unit Components

Geyser Main Roof Control Unit (MRU)

Unit to be installed close to geyser – see installation instructions
Self-tapping wood screws are provided for securing unit to roof beams.
Geyser main roof unit serial number is the key identifier for the unit.

Geyser Management Display Unit (LCD)

The management unit is to be installed in an easy to access place, convenient for the user.
Double sided tape is supplied with the unit for mounting.
Note: The main roof unit to LCD unit small cable connector is inside the LCD unit – see note below
in management unit connector cable table.

Electric geyser temperature probe cable

Supplied in 1.5m length. This cable is fixed to the geyser hot water point and connects to the
main roof control unit.
Note: 5m Length can be supplied on request.
Management unit connector cable
This cable connects the main roof control unit to the LCD management unit.
Supplied in 5m length. Note: 10m available on request
Note: The small connector which attaches the connector cable to the management display is packaged
inside the display unit. The cable is run through the roof BEFORE attaching the connector.
PLEASE TAKE CARE WHEN WIRING IN AS IF THE WRONG WIRE IS INSERTED IN THE
INCORRECT PLUG THE UNIT WILL NOT WORK AND A NEW CABLE MAY HAVE TO
BE USED.

Wago terminal blocks (x6)

Included in geyser roof unit, fitted to relevant wires

Pumped Solar Water System Collector Temperature Probe for Solar Systems
Collector temperature probe. Supplied in length of 5m. This cable is fixed on the Solar panel
hottest point and connects to the control unit.

Optional A temperature probe mounting block can be purchased as an optional

Probe component allowing the temperature probe cable heat sensor to be placed
Mounting into the mounting block which is secured to the geyser as per geyser
Block manufacturers recommendation.

AVAILABLE ON REQUEST: Secondary solar thermistor temperature probe; PT1000 temperature probe;
PT1000 temperature display range Secondary solar PT1000 temperature probe; PT1000 temperature display
range 0-199°C. Probe operational range -30 → 250°C. Call Easiwise Sales on 021 946 3424

Consumables Needed
Double sided tape & self Aluminium tape Hot water pipe
tapping wood screws insulation
lagging

Choc block connector

Please use one for EARTH wire to EARTH wire joining between MAINS supply and geyser

Easiwise Controller Main Manual - Page 3 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
TECHNICAL DATA
Geyser Management Features
• Easy temperature setting to user requirements (default 55°C).
• 4 Daily programmable timer settings for Monday to Friday and Saturday and Sunday. NOTE: The default
fault timer settings are set to turn the geyser OFF during peak load times, between 5am and 9am AND 6pm
and 9pm. This can be changed at any time by the user.
• Measure, monitor and display current electricity usage of geyser element.
• Displays water temperature, time on, heating mode and fault conditions.
• Auto heating with a “BOOST” manual override capability.
• On board lithium battery to ensure that the TIME and PROGRAMS are not lost in the event of power outages.
The battery has a life span of +/- 5-10 years.
• Fault probe for earth leakage fault detection and indication
• Water leak detection with audible alarm in LCD panel.

Solar Water System Management Features

• Thermistor temperature probe inputs
• 220V circulating pump relay output. Battery option on request.
• Temperature setting for panel antifreeze protection between -5°C and +5°C for installation with Glycol based
systems – pump circulates when solar temperature <SET (-5 to +5) °C. in NORMAL and HOLIDAY mode. in
non-frost areas or where systems are protected against frost one can prevent the geyser cooling down and
using more electricity than required.

TECHNICAL PARAMETERS
General
• Operating voltage: 100-230VAC / 50HZ.
• Main geyser relay contact rating: 230VAC / 30Amp.
• Geyser switching temperature differential: 1°C.
• Geyser control temperature range setting: 30 to 65°C.
• Geyser Element current measurement 0 to 20Amps (+/-10%)
• Geyser Element KW/h estimation (based on current measurement and 230VAC nominal mains voltage).
Resettable to 0 (zero). See RESETTING KW/H AND HOURS
• Geyser Element ON time (hours). Resettable to 0 (zero). See RESETTING KW/H AND HOURS
• Geyser Delta / hysteresis settable between 4°C and 15°C
• Both LCD and Main roof unit resettable by switch combination on LCD.
• Primary geyser thermistor temperature probe displays range 0 →99°C. Probe operational range: -20 → 130°C.
• Element earth leakage fault detection. Indication of this condition is displayed on the LCD. No action is taken
by the unit and it is up to the user to decide what remedial action to take. User should change element as in
this mode element is inefficient.
• Element fault (1) – when the increase rate is less than 4°C per hour. (Under high hot water usage conditions
of the geyser it is possible that an element fault may be displayed.)
• Element fault (2) – when current draw is < 3.5Amps
• Holiday mode option – Solar operational and geyser switched off.
• Water Leak detector – optional drip tray detection pad for water leak
• Wago terminal connectors on wires for quick connect / disconnect and easy termination under low light levels

Solar Water Systems

• Solar pump relay rating: 230VAC / 5Amp.
• Maximum solar water temperature (pump cut off if >) 85°C and adjustable down to 30°c (Solar Set point)
• Temperature tolerance ± 2%
• Primary solar thermistor temperature probe displays range 0-99°C. Probe operational range of 20-130°C.
• Solar differential (hysteresis default 8°C, settable from 4°C to 15°C)
• Temperature probe failure detection with LCD indication.
• Freeze point for solar pump adjustable from -5°C to +5°C if system using Glycol.

Easiwise Controller Main Manual - Page 4 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
INSTALLATION INSTRUCTIONS
Installation of Geyser and Solar System
IMPORTANT - ALWAYS ISOLATE THE ELECTRICAL SUPPLY BEFORE COMMENCING INSTALLATION

MAINS LIVEin / NEUTin connections, LIVEout / NEUTout for Geyser.

Connections are made with Wago terminal blocks to the mains supply, geyser and siphon pump (if applicable)
which provide a simple means of connecting to the mains and geyser wires. Note: It is important to wire the
unit correctly! Please ensure connections are exactly per the below:

Connection Colour Connection Colour

MAINS In (Live) RED (2.5mm) GEYSER Out (Neutral) BLUE (2.5mm)
MAINS In (Neutral) BLACK (2.5mm) 230Vac Siphon pump (Live) WHITE (1mm)
GEYSER Out (Live) BROWN (2.5mm) 230Vac Siphon pump (Neut) YELLOW (1mm)

IMPORTANT

• The EARTH wire from the supply must be connected to the EARTH wire to the geyser. This can be done by
bypassing the unit and connecting the EARTH wires together or can be done inside the unit by using a single
Choc block connector.
• The Wago terminals can accommodate wire size from 0.4mm (solid) or 0.8mm
(stranded) to 4mm (solid or stranded) diameter. NOTE: the wire insulation material
must be cut back by at least 11mm on the wire before pushing it into the Wago
terminal block. In the event the pump wire is very thin, it is advisable to strip it back
at least 22mm, then fold it back on itself so the uninsulated part is at least 11mm and
then twist the wires together before inserting them into the Wago terminal. One can also use a single half of
the Wago terminal with both wires twisted together and inserted in one of the terminals.
• To connect the wires using the Wago terminals lift the orange lever of the unoccupied connector side and
slide the wire into the connector until it can go no further, then press the lever down and let it snap into
position. The connection is then complete.

LCD / Water Leak / Temperature probe connections

Differential Relay / Battery connections

Differential Relay connector (green

connector below picture 5) replaced by
WHITE (1mm) wire and fed to Wago
terminal for easy connection to solar
siphon pump wire

Easiwise Controller Main Manual - Page 5 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
Connection diagram with 230VAC Solar pump

Easiwise Controller Main Manual - Page 6 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
Temperature Probe Installation Instructions
Installation of the geyser temperature probe can be done in the following ways:

1. Attaching the probe to the hot water outlet pipe as close as possible to the geyser, right up at where the pipe
leaves the geyser or using weatherproofing repair tape and solder heat to seal.
2. If the element has an extra pocket for a temperature probe (most solar geysers do) the temperature probe can
be inserted into this pocket.
3. Following the geyser manufacturers recommended placement for a heat pump temperature probe onto that
particular brand of geyser.

REFER TO THE FOLLOWING METHOD GUIDELINES

METHOD: Attach to hot water outlet pipe

First ensure you locate the hot water pipe which leaves the geyser, which should be the same
temperature as the water that will flow through to the hot tap. Note: The probe needs to be fitted as
close to the geyser and hot water as possible to minimise differential measurement errors.

→ Place the probe against the pipe with the temperature sensor (silver probe end) facing the
geyser (Figure 4-1).
→ Take the aluminium tape supplied and wrap this around the geyser pipe and temperature
sensor as many times as possible. (This helps with the transfer of heat and minimises
temperature errors)
→ This can now be wrapped with high temperature insulation tape to secure the assembly.
Wrap as much of the hot water pipe as possible with insulation cladding
NOTE: The pipe should now be completely wrapped with hot water pipe insulation cladding for up
to 0.5m to 1m from temperature probe. This will help in maintaining the temperature of the sensor
and limit the influence of the pipes cooling down at night resulting in a false geyser temperature
reading. The more insulation and higher quality of insulation the better and the more sustained
accurate temperature of the geyser will be achieved so please don’t skimp on this.
ALTERNATIVE METHOD
Use weatherproofing repair tape and place probe
on sticky side. Stick probe with tape to top part of
element flange on side. Use a little bit of heat from
a solder iron to secure tape and sensor to flange
without damaging the wire of the sensor.

METHOD: Use Extra Element Pocket

Newer geyser elements have an extra pocket located below the element.
Using this will give the best measurement accuracy and consistency. Locate the
extra pocket, looking at the geyser element termination below the thermostat. Place
the probe into this pocket and push it in until it can go no further. Lightly wedge a
piece of insulation cladding in between the hole and wire to stop the temperature
sensor from being accidently pulled out. Note: using this method means the geyser will undergo many more
off and on cycles as the temperature pocket heats up and cools down rapidly, so to heat up the same volume of
water there may be up to 25 off/on transitions compared to a single off/on using the hot water pipe option.

METHOD: Use geyser manufacturers recommended method.

Read the geyser manufacturers manual for the geyser and look for recommended heat pump sensor installation
position instructions. Follow the instructions on the method and position of a temperature sensor should a heat
pump be used with that type of geyser. If this method calls for attaching any mechanical temperature probe
support to the tank, then consult with EASIWise for any available options. NOTE: If no instructions found in the
manual follow the instructions for the most convenient/practical of the other three methods outlined above

IMPORTANT: When completing a solar installation do not use EX TEMP 2 THERM probe position. This probe
is reserved for future use and will interfere with normal operation of the solar control. If your controller’s main
roof geyser firmware is Version 5 and above then the EX TEMP 2 THERM probe can be used for monitoring by
fitting a probe to this position on the PCB.

Easiwise Controller Main Manual - Page 7 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
INSTALLATION OF CONTROLLER FOR GEYSER AND THERMOSIPHON SOLAR SYSTEM
Please follow the connection details as per the Diagram. Disregard the connections for the 230VAC solar pump
system.

Mount the main power unit in an area away from moisture and electromagnetic fields, as close as
possible to the geyser.
Connect the Geyser Temperature probe to the Geyser as explained in Section “Temperature Probe
Installation Instructions”.
Connect LIVE IN and NEUTRAL IN from the Geyser Isolator switch to the appropriate terminals
marked LIVEin and NEUTin on the roof unit PCB.
Connect LIVEout and NEUTout to the geyser live and neutral points.
IMPORTANT
! Only geyser connections are allowed from these two points otherwise Earth Leakage feature will not
work and mains will ONLY be present when geyser relay is ON
! Installation of Solar Split pump 230V system - Only connect the mains feed for the solar pump from
the LIVEin and the NEUTin terminals as the LIVEout and NEUTout are switched and no voltage
will be present on these terminals if the geyser relay is switched OFF. Element fault detection will
not operate correctly if any other connections other than the geyser are connected to LIVEout /
NEUTout.
Adjust the geyser thermostat so it is in the region of about 10°C to 15°C more than
the user would like to heat the water in the geyser using mains electricity, so if the
user requires a maximum water temperature of 55°C then adjust the thermostat to at
least between 65°C and 70°C.
In the event of a geyser temperature sensor failure the geyser will revert to being
switched ON and under this condition the thermostat setting determines the geyser
temperature during this fault condition.
Connect the display connection cable to “LCD Connector”. This connector is supplied unterminated so
that only a 3mm hole needs to be drilled in the roof to pass the wires through. Once the wire is passed
through the roof, the connector, supplied separately and packaged loose inside the LCD display unit can
be carefully attached as described below.
Mount the Display in a place arranged with the customer and fix to the surface using double sided tape.
Connect the geyser temperature probe to the terminal marked GEYSER THERM (Geyser Thermistor)
using the WHITE sheathed temperature probe. Note: Although there is no electrical difference between
the RED and WHITE temperature probes, the colours are used for clarity during installation and fault
finding.
Solar Connection - Connect the solar collector temperature probe to the applicable point on the solar
geyser as outlined by the solar installers manual; or by attaching the probe to the hot water outlet pipe
from the solar geyser in a similar manner as outlined in this manual for connection to the hot water
outlet pipe of the geyser.
Once all the above steps have been performed the unit can be switched on at the geyser isolator switch
and testing should be performed to ensure the unit is operating correctly.
MANAGEMENT DISPLAY UNIT LCD CONNECTOR
The Management unit LCD to main roof unit cable is shipped without the LCD side cable
terminal pins inserted into the connector. This is to allow the installer to make a neat, small
3mm hole in the roof and feed the wires through the hole. Once the cable is pulled through the
hole in the ceiling, the connector is then connected to the display unit wires by inserting
each coloured wire into the correct position in the small plastic connector housing,
shipped in the LCD unit housing.

Once a pin has been inserted into the shell it is very difficult to remove it without
damaging the connector / terminal. Ensure that you are inserting the wires correctly.
Orientate the connector with the two ribs facing up and the wire entry points on the
left-hand side as displayed and in this position BLACK wire to bottom hole and RED wire to top hole. YELLOW
or WHITE or GREEN wire (depending on wire manufacturer) to the centre hole.

Easiwise Controller Main Manual - Page 8 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
OPERATION: LCD MANUAL SETTING DISPLAY UNIT
Display

CD SYMBOLS (*) TEXT / DESCRIPTION

(*) HEAT Element is ON
(*) POWER SAVE When unit is in an OFF period of the timer profile
(*) LEAK Water detected in the drip tray
(*) ELEMENT FAULT Faulty Element
(*) BATTERY Unit operating on battery.
(*) T-SENSOR Geyser Temperature sensor faulty
E-LEAKAGE Geyser element faulty
MAINS FAIL If battery is installed
SET Timer On / OFF / Temperature profile setting
Ver Used to indicate LCD / GEYSER firmware version
BOOST Boost temperature setting
GEYSER Geyser temperature displayed (default)
SOLAR Solar temperature displayed
Ex T 2 Extra solar temperature probe 2 (--)
Ex T 3 Extra solar temperature probe 3 (--)
DELTA Delta / Hysteresis for geyser and solar
SET POINT Target Temperature for geyser / Max temperature for solar
(*) M = pump motor Indicates solar relay is ON driving motor connected to relay
TIME Time being set or being displayed
(*) : Time separation between HH:MM (hours and minutes)
DATE Date being set or being displayed
(*) / Date separation between DD/MM (day and month)
ON Time ON (Used during setting of ON / OFF / Temp timer)
OFF Time OFF (Used during setting of ON / OFF / Temp timer)
KW/H Kilo watts used from last KWh reset
AMPs Amps – real time current draw – only if element switched on
HOURS Time ON from last KWh reset
FAULT As per Fault table

Easiwise Controller Main Manual - Page 9 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
LED Display Colours
LED COLOUR STEADY ON FLASHING
Blue POWER SAVE mode, geyser OFF BOOST mode
Red Heating geyser, program ON BOOST mode
Green Geyser is in hysteresis, program ON

Buttons and Functions

Short and Long Press Definitions

Short A Short Press is when the button is pressed for less than 2 seconds and released. Throughout
press this manual this will be termed as a “press”.
Long Press A Long Press is when the button is pressed for longer than 2.5 seconds then released (called set
mode). This will be activated when the LED turns from ON to OFF and back to ON while the
button is being pressed. If the LED is flashing, then the LED turning ON would indicate a long
press was registered. Throughout this manual this will be termed a “long press”

Resetting the Unit

To reset the LCD unit and the Main Roof Unit, simultaneously Long Press both the “SELECT” and “BOOST”
switches together. The LCD backlight will turn off and both unit’s will take up to 10 seconds to reset.

Resetting KW/H and HOURS

To reset the KW/H and hours counter simultaneously Long Press both the “SELECT” and “UP” switches
together. Counters will be reset to zero.

Holiday Mode
To place the unit into HOLIDAY MODE where the geyser is “off” and if installed, only the solar system is
operational to heat the water using solar energy and not using mains power press the HOLIDAY MODE button
for a “long press” period.

When the HOLIDAY MODE is no longer required, press the HOLIDAY MODE button for a “short press”, this
will also cause the BOOST option to be operational for an hour.

NOTE: If you do not want to see geyser power usage on your geyser KW/h display please clear the power meter
(see RESETTING KW/H AND HOURS) before selecting HOLIDAY MODE.

Easiwise Controller Main Manual - Page 10 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
Date Menu Cycle (Short press “SELECT” switch)
1 short press Display date or time depending on current display
2 short press Display date or time
3 short press Display KW/h – displays estimate of KW/h
4 short press Display AMPS – only if element switched ON
5 short press Display HOURS element has been ON
6 short press Displays battery if connected or mains 12V supply
7 short press Display LCD / GEYSER firmware version

Date and Time Setting (Long press “SELECT” switch)

The date and time will be pre-set at the factory, but if it needs to be reset follow the procedure below. IT IS
IMPORTANT TO SET THE DAY, MONTH AND YEAR CORRECTLY AS THE DAY OF THE WEEK IS
AUTOMATICALLY CALCULATED BY THESE SETTINGS.

Long press the SELECT switch

Set the date Cycle UP and DOWN to set the date
ENTER to cycle to the Month UP and DOWN to set the Month
ENTER to cycle to the Year UP and DOWN to set the Year
ENTER to set the Time UP and DOWN to set the Hour
ENTER to cycle through to Minutes UP and DOWN to set the Minutes
ENTER Date and Time is set.
ENTER Go to Home Screen
At any time to ABORT further setting - short press the “BOOST” switch

Main Temperature Cycle Menu (Short press “UP” switch)

To cycle through the temperature menu, give a short press on the “UP” button

Display the “GEYSER” temperature Default

Display the “SOLAR” temperature 1 Press
Display the “EX T 2” temperature (--) if no probe installed 2 Presses
Display the “GEYSER SETPOINT” temperature. The present temperature set with the Timer 3 Presses
ON / OFF profile will be displayed.
If this is during an OFF period, the temperature will be 00.
Display the “GEYSER DELTA” or hysteresis i.e. Temperature difference between geyser 4 Presses
switching off then back on. (Delta or hysteresis refers to the temperature difference between
the geyser set point and the temperature at which the geyser will switch back on, once set
point has been reached)
Display the “BOOST” temperature i.e. the geyser set point should the BOOST switch be 5 Presses
pressed.
Display the “SOLAR SETPOINT” temperature i.e. the geyser temperature at which the 6 Presses
differential solar pump would stop working. (Pumped systems ONLY)
Display the “SOLAR DELTA” temperature i.e. the temperature that the solar collector needs to 7 Presses
be above the geyser temperature for the differential pump to operate.
Display the “EX T 3” temperature (--) if no probe installed 8 Presses
Display FREEZE temperature setting for solar pump operation 9 Presses

Main Temperature Setting (Long press “UP” switch)

Long press UP switch
Long press UP switch UP and DOWN to set BOOST temperature
ENTER to cycle to GEYSER DELTA UP and DOWN to GEYSER DELTA temperature
ENTER to cycle to SOLAR SETPOINT UP and DOWN to SOLAR SET POINT temperature
ENTER to cycle to SOLAR DELTA UP and DOWN to SOLAR DELTA temperature
ENTER to cycle to PUMP FREEZE temperature UP and DOWN to set SOLAR PUMP FREEZE
setting temperature
ENTER Go to Home Screen
At any time to ABORT further setting - short press the “BOOST” switch

Easiwise Controller Main Manual - Page 11 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
Setting the Timers (Long press “DOWN” switch)

• At any point while entering settings on the timers, if you wish to ABORT (i.e. not make changes) short press
the “BOOST” button.
• At any point while entering settings and want to avoid cycling through all further settings – long press the
“ENTER” switch.

Note: Not all timers need to be set

Monday to Friday – Weekday Programs 1 – 4

Program 1
1. Long press Down. HOUR will flash with ON symbol on.
2. Set the time you want the element ON use UP and DOWN to set hour
3. ENTER to go to MINUTES use UP and DOWN to set minutes
4. ENTER Time set

To set temperature, use UP and DOWN Geyser Set point will display with °C
Note: Default is 55°C and maximum is 65°C

ENTER for program 2  Set ON time as in program 1 ON (default is 16:00)

 Set OFF time as in program 1 OFF (default is 18:00).
 Set Geyser Set point as in program 1 (default 55°C max 65°C).
ENTER for program 3  Set ON/OFF time as in program 1 ON (default are 00:00)
 Set Geyser Set point as in program 1 (default 55°C max 65°C).
ENTER for program 4  Set ON/OFF time as in program 1 ON (defaults are 00:00)
 Set Geyser Set point as in program 1 (default 55°C max 65°C).
Unused timer setting  Set the ON / OFF times to 00:00
Saturday and Sunday – Weekend Programs 5 – 8
ENTER for program 5  Set ON/OFF time as in program 1 (default 03:00 and 06:00)
 Set Geyser Set point as in program 1
ENTER for program 6  Set ON/OFF time as in program 1 (default 16:00 and 18:00)
 Set Geyser Set point as in program 1
ENTER for program 7  Set ON/OFF time as in program 1 (defaults are 00:00).
 Set Geyser Set point as in program 1
ENTER for program 8  Set ON/OFF time as in program 1 (defaults are 00:00)
 Set Geyser Set point as in program 1

Easiwise Controller Main Manual - Page 12 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
Functions Setting
BOOST MODE To bypass the timer Press BOOST and the element will switch on for one hour to
heat the water and then revert to the normal programmed setting

Press BOOST again at any time to cancel and the unit reverts to normal
programmed setting.

HOLIDAY MODE Long press BOOST, HLDAY will display in the TIME/DATE menu. In this mode,
the geyser element will not function.
Press BOOST to turn HLDAY OFF – normal TIME / DATE will be displayed. To
rapidly reheat the water, the unit will enter the BOOST mode for 1 hour.
POWER SAVE When the program is at an OFF condition in the TIMER schedule and element OFF
the POWER SAVE symbol will be displayed
LEAK DETECTION The management unit has a water leak input that is connected to a water leak pad
Alarm Accept placed into the drip tray. In the event of a water accumulating in the drip tray due
In the event of a “LEAK” to a leak, the “LEAK” alert will show on the LCD display and an audible buzzer will
detected, an alarm will sound continuously until the “ENTER” switch is pressed. This is only an alarm
sound. and NO ACTION is taken. It is up to the user to decide on the best action to take,
To silence the buzzer, such as to turn off geyser mains power and / or turn of water feed to geyser / house
press ENTER etc.

Note: Until the drip tray pad is dried out and system reset, the alarm may retrigger. To silence the alarm, see
instructions below
Instructions to silence continuous audible water leak alarm
If it is not possible to dry out the drip tray pad, the jumper on the LCD board can be
removed to disable the audible alarm altogether. Remove the front LCD cover by
firmly holding the top half of the unit in one hand and gently pull it off while pushing
in on the side of the unit with the other hand. The jumper shown in the picture right
named “BUZZER ENABLE” can then be removed by holding the tab between thumb
and finger and pulling it gently upwards away from the PCB. The buzzer will switch
off. Once the situation is rectified the jumper should be replaced to re-enable the leak
alarm function.
SOLAR PROBE AND EARTH LEAKAGE OPTION
Long press SELECT + BOOST switch Then immediately press ENTER switch
Long press ENTER switch until LED ON UP and DOWN to set solar probe option
ENTER to cycle to earth leakage UP and DOWN to set earth leakage option
ENTER to exit and save option’s

ELECTRIC GEYSER ONLY – SUPPRESSION OF SOLAR WARNINGS & FAULTS

(Note: This option refers to the LCD Management Unit of Version 4.0 and above)

The Easiwise controller supports both solar and geyser only. When doing an installation on an electric geyser
that is, where an installation does not require the solar temperature probes, the solar related warnings and faults
should be supressed from being displayed on the LCD.

To enable this first perform a RESET by simultaneously holding down the SELECT and BOOST buttons for a
long press (also see RESETTING UNIT).
As soon as the LCD resets and backlight turns off, hold and press the ENTER button until the LED turns on
green permanently – now release the ENTER button.
The first option displayed will be SoLP in the time / date window and On in the
temperature window. Select solar probe to be OFF by pressing the DOWN button or ON
by pressing the up button.

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Doc Ref: EASIWiseStdUserGuide-170916-00
 When the desired option has been selected, continue through the menu to the Earth
leakage option by pressing ENTER until the time / date window displays ErtL (earth
leakage). Again select this option by pressing the DOWN button to remove earth leakage
fault indication or UP button to enable earth leakage fault indication.
Once done press the ENTER key again and the LCD will return to normal operation.

FAULT CODES
All error codes except water leak and earth leakage are self-clearing, that is if the warning / fault condition
returns to normal, the error code will be removed from being displayed. Only when an error code persists for a
time does it mean there is a fault. When an error code is displayed for a short period, it does not necessarily
immediately mean there is a fault, for example, if FAULT 4 error code is displayed and you still have hot water it
means there was a possible use of water during the heating of the geyser and this was flagged as a FAULT as the
temperature did not reach the target value. Another example is that it is possible a geyser is operating normally
but may have earth leakage faults present. The fault does not mean your geyser is unusable. It means there
could possibly be a failure of the element in the very near future. For this reason, there is an option to supress
earth leakage faults. To enable this refer to the section GEYSER OPTION ONLY – NO SOLAR setting above.

If your geyser has been operational in your house for a few years and you fit an Easiwise do not be alarmed if
there are a few occasional warnings or faults which clear within a short time but do take action if they are
persistent and you are able to identify a physical fault.

Displayed under FAULT on LCD

Fault Code Problem
Fault 1 + E-LEAKAGE SYMBOL Earth Leakage
Fault 2 Reserved for future use
Fault 3 + T-Sensor SYMBOL Geyser temperature sensor fault
Fault 4 Geyser temperature < 4°C / Hr.
Fault 5 Geyser temperature over 85°C
Fault 6 + LEAK SYMBOL Water leak
Fault 7 Reserved for future use
Fault 8 Solar temperature sensor fault
Fault 9 Solar pump fault

Fault Description & Display Meaning

E-Leakage (earth leakage) Earth leakage detected in element – element should be replaced by
suitably qualified person. Geyser controller will still attempt to
control geyser normally but element may stop working at any point
in time.

T-Sensor Geyser temperature sensor faulty – geyser will revert to ON and

allow thermostat to control temperature. As thermostat has a higher
setting this will lead to energy wastage so reason for faulty sensor
should be investigated ASAP by suitably qualified person.

Easiwise Controller Main Manual - Page 14 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
 Fault Description & Display Meaning
Element Fault Element current < 3.5Amps when element is ON and should be
investigated / possibly replaced by suitably qualified person.

Leak (water): Water leak detected in drip tray

An alarm will sound. Geyser will still function normally but this
condition should be investigated ASAP by suitably qualified person

Short press ENTER button to stop alarm

Mains Fail In the event of a Mains Fail the display will be OFF. If a battery is
installed MAINS FAIL condition will be indicated on the LCD
display

Battery Battery operation – will normally be displayed with “MAINS FAIL”

message above if unit operating on battery – if Battery symbol is
flashing then battery voltage is low and should be checked by
suitably qualified person.

Fault 4 Element heating < 4°C / Hr. If this condition persists under normal
geyser usage, then the element may possibly need replacing.

Fault 5 Tank over temperature (Geyser > 85°C) when heated by mains.
Should be looked at by suitably qualified person.
Fault 9 Solar Pump fault. Check solar pump.

INSTRUCTIONS – INSTALLER REGISTERING AN INSTALLATION

EASIWise installations are to be registered on the EASIWise console. This may be done via a smartphone, tablet
or laptop and should be completed during the installation as photos of the completed install are recorded in the
system.

Go to easiwise.co.za/Deale Login /Register New Install

Log in using device serial number
Complete details of installation on form. Please include any additional notes regarding the
installation if applicable
Take photo of installation of main control unit installed at geyser
Take photo of display unit installed.
Review the information on final screen
NOTE: The serial number will be validated at time of login and when completing the form – if there is an error
please double check the serial number typed in.

INSTALLATION SUPPORT & SERVICE

Installation support is available on the website www.easiwise.co.za or by calling 021 946-3424 during office
hours. Should for any reason the unit fail a service call can be logged with EASIWise by calling 021 946-3424.

Easiwise Controller Main Manual - Page 15 of 17

Doc Ref: EASIWiseStdUserGuide-170916-00
INSTALLERS DETAILS RECORD
INSTALLER DETAILS (To be completed by installation technician)
Full Name
Company
Contact No Landline
Main Roof Unit Geyser Control Unit Serial No:
Management Unit Serial No:
IMEI No
GSM Unit:
ICCD No
Cell No
Signature
Date
WARRANTY
EASIWise Technologies (Pty) Limited (“the
supplier”) warrants to the purchaser of this
product (“the customer”) that this product
will be free of any defects in material and
workmanship which under normal residential
use may manifest themselves within a period
of 365 days from the date of purchase or in
respect of commercial or professional
purposes, manifest themselves within a period
of 90 days from the date of purchase.
Any claim in terms of the warranty must be
supported by proof of purchase and
installation by qualified installer.
If such proof of purchase in not available, then
notwithstanding anything to the contrary
herein, the supplier’s normal charge of service
and/or spares will be payable by the customer
upon return of the repaired product.
If a claim is made in terms of the aforesaid
warranty within the first 7 days from date of
purchase, the faulty product will be
exchanged (provided that the product is in its
original packaging with all accessories).
Failing return of the product within 7 days,
the supplier’s liability shall be limited on
return to the supplier of the products or parts
thereof, to the replacement or repair ( in the
sole discretion of the supplier, or its duly
authorised dealer) of the product to eliminate
any defect in the workmanship or materials
Easiwise Controller Main Manual - Page 16 of 17
Doc Ref: EASIWiseStdUserGuide-170916-00
Cell No
found to be due exclusively to any acts or
omissions on the parts of the supplier, of
which any defects the supplier shall have been
notified in writing by the customer within
aforesaid warranty period.
The warranty provided herein and the
obligations of the supplier as aforesaid are in
lieu of, and the customer waives, all other
warranties, guarantees, conditions or
liabilities, express or implied, arising by law or
otherwise, including without limitation, any
obligation of the supplier in respect of any
injury, loss or damage ( direct, indirect or
consequential) arising out of the use of, or
inability to use, this product and whether or
not occasioned by the suppliers’ negligence
(gross or otherwise) or any act or omission on
its part.
The warranty excludes any abuse or any non-
authorised modification of this product.
During the warranty period the product
should be taken to a service centre of the
supplier or one of its duly authorized service
agents. The supplier neither assumes nor
authorizes service agents.
The supplier neither assumes nor authorizes
any other person to assume for it, any
additional liability in connection with the sale
or servicing of its products.
EXCLUSION OF LIABILITY
 EASIWise cannot monitor the compliancy
to this manual as well as the conditions
and methods under which the unit is
installed and operated.
 Improper installation of the unit may
result in damage to the additional
components as well as to the property and,
as a result, may include bodily injury.
 EASIWise assumes no responsibility for
loss, damage or costs which may result
EASIWISE CONTACT NUMBERS
EASIWise Technologies (Pty) Limited (Reg No: 2008/007959/07)
WESTERN CAPE
Unit 13, River’s Edge Business Park
Winelands Close
Stikland
Tel: +27 (0) 21 946 3424
Fax: +27 (0) 21 946 3989
Email: info@easiwise.co.za
Easiwise Controller Main Manual - Page 17 of 17
Doc Ref: EASIWiseStdUserGuide-170916-00
from or are in any way related to incorrect
installation, improper operation, incorrect
execution of installation work and
incorrect usage and maintenance.
 The manufacturer reserves the right to
make changes to the product, technical
data or assembly and operating
instructions without prior notice.
GAUTENG
Unit 1, 27 Silverstone Crescent
Kyalami Business Park
Midrand
+27 (0)10 590-1162
URL: www.easiwise.co.za