Remote Troubleshooting Scenarios

SCN Fault Cases

Exercises

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Session Objectives
After completing this learning element the participant will be able to:

Given a series of fault case studies, identify, clarify and

take steps to rectify the fault situations in the SCN.

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Fault case 1: Problems between MSC and BSC

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Problems between MSC and BSC

If one link is disconnected: Alarms from the ET:

2072 - 2915 -
If all links are disconnected:

2070 -

- Route set unavailable

2241 - ET
ET
Link Set
ET ET ET

Optional If Nokia BSC, check alarms active MSC

- Incoming Signal Missing
Link
2915 -
If one link is disconnected:
Transcoder ET
2072 -
If all links are disconnected:

2631
BSC
- Failure in Syncronization signal
- Link Set Unavailable BTS
2064
2241
1st - Disconnect one
2478 - Mobile Access Classes Abnormal
transcoder
7723 2nd - If configured, disconnect
all other transcoders
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Problems between MSC and BSC

If one link is disconnected: Alarms from the ET:

2072 - Failure in signalling link 2915 - Fault rate monitoring

If all links are disconnected:

2070 - Link set unavailable

2064- Route set unavailable

2241 - SCCP subsystem prohibited ET
ET
Link Set
ET ET ET

Optional If Nokia BSC, check alarms active MSC

2900 - Incoming Signal Missing
Link
2915 - Fault rate monitoring
If one link is disconnected:
Transcoder ET
2072 - Failure in signalling link
If all links are disconnected:
2631 – Operation Mode
changed to plesiochronous BSC

2641 - Failure in Syncronization signal

2070 - Link Set Unavailable BTS
2064 - Route set unavailable
2241 - SCCP subsystem prohibited
1st - Disconnect one
2478 - Mobile Access Classes Abnormal
transcoder
7723 – Failure in sending sysgtem 2nd - If configured, disconnect
information to BTS site
all other transcoders
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Fault case 2: Problems between MSC and MGW

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Problems between MSC and MGW

Instructions:
1st - Disconnect one link between MSC and MGW
2nd - If configured, disconnect all other links between MSC and MGW

Alarms in MSC Alarms in MGW

If one link is disconnected: If one link is disconnected:

MSC
2072 - 2072 -

ET ET

If all links are disconnected: If all links are disconnected:

2070 - MGW 2070 -

- Route set unavailable - Route set unavailable

2241 - SET
2241 -
SET

Alarms from the ET: Alarms from the ET:

- Incoming Signal Missing

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Problems between MSC and MGW

Instructions:
1st - Disconnect one link between MSC and MGW
2nd - If configured, disconnect all other links between MSC and MGW

Alarms in MSC Alarms in MGW

If one link is disconnected: If one link is disconnected:

MSC
2072 - Failure in signalling link... 2072 - Failure in signalling link...

ET ET

If all links are disconnected: If all links are disconnected:

2070 - Link set unavailable MGW 2070 - Link set unavailable

2064 - Route set unavailable 2064 - Route set unavailable
2241 - SCCP subsystem prohibited SET
2241 - SCCP subsystem prohibited
SET

Alarms from the ET: Alarms from the ET:

2900 - Incoming Signal Missing 2900 - Incoming Signal Missing ??

2915 - Fault rate monitoring 2915 - Fault rate monitoring???

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Fault case 3: Problems between MGW and RNC

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Problems between MGW and RNC

Instructions:
1st - Disconnect one link between MGW and RNC
2nd - If configured, disconnect all other links between MGW and RNC

Alarms in MGW Alarms in RNC

If one link is disconnected: If one link is disconnected:

MGW
2072 - 2072 -

SET
SET
RNC
If all links are disconnected: If all links are disconnected:

2070 - SET
2070 -
SET
- Route set unavailable - Route set unavailable
2241 - 2241 -
BS

Alarms from the SET: Alarms from the SET:

- Incoming SDH Signal Missing - Incoming SDH Signal Missing

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Problems between MGW and RNC

Instructions:
1st - Disconnect one link between MGW and RNC
2nd - If configured, disconnect all other links between MGW and RNC

Alarms in MGW Alarms in RNC

If one link is disconnected: If one link is disconnected:

MGW
3100- 2692-
2449- Control channel failure 2693-
SET
3107- 2915-
SET
RNC 2075-
If all links are disconnected: If all links are disconnected:

2070 - Link set unavailable SET

2070 - Link set unavailable
SET
2064 - Route set unavailable 2064 - Route set unavailable
2241 - SCCP subsystem prohibited 2241 - SCCP subsystem prohibited
BS

Alarms from the SET: Alarms from the SET:

3900 - Incoming SDH Signal Missing 3900 - Incoming SDH Signal Missing
2641 - Failure in synchronization signal
3906- 3904- 3902-

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Fault case 4: Problems between MSC and HLR

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Problems between MSC and HLR

Instructions:
1st - Disconnect one PCM
2nd - If configured, disconnect all other PCMs
Alarms in HLR
Alarms from the ET:
If one link is disconnected:
Incoming Signal Missing
2900 -
HLR 2072 -
2915 -
If all links are disconnected:
ET
- Link set unavailable
ET
Alarms in HLR

ET Alarms in MSC
ET If one link is disconnected:

2072 -
Alarms in MSC MSC
If all links are disconnected:
Alarms from the ET:
2070 -
- Incoming Signal Missing

2915 -

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Problems between MSC and HLR

Instructions:
1st - Disconnect one PCM
2nd - If configured, disconnect all other PCMs
Alarms in HLR
Alarms from the ET:
If one link is disconnected:
Incoming Signal Missing
2900 - Incoming Signal Missing
HLR 2072 - Failure in signalling link
2915 - Fault rate monitoring
If all links are disconnected:
ET
2070 - Link set unavailable
ET
Alarms in HLR 2064 - Route set unavailable
2241 - SCCP subsystem prohibited

ET Alarms in MSC
ET If one link is disconnected:

2072 - Failure in signalling link

Alarms in MSC MSC
If all links are disconnected:
Alarms from the ET:
2070 - Link set unavailable

2064 - Route set unavailable

2241 - SCCP subsystem prohibited

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Fault case 5: Problems between MSC and MSC

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Problems between MSC and MSC

Instructions:
1st - Disconnect one PCM
2nd - If configured, disconnect all other PCMs

Alarms from the ET: If one link is disconnected:

Incoming Signal Missing Remote MSC 2072 -

2915 - If all links are disconnected:

ET
ET

Local MSC

ET
ET

If one link is disconnected:

2072 -
Alarms from the ET:
If all links are disconnected:
- Incoming Signal Missing 2070 -
2915 -

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Problems between MSC and MSC

Instructions:
1st - Disconnect one PCM
2nd - If configured, disconnect all other PCMs

Alarms from the ET: If one link is disconnected:

2900 - Incoming Signal Missing Remote MSC 2072 - Failure in signalling link
2915 - Fault rate monitoring If all links are disconnected:

ET 2070 - Link set unavailable

ET
2064 - Route set unavailable
Local MSC 2241 - SCCP subsystem prohibited

ET
ET

If one link is disconnected:

2072 - Failure in signalling link

Alarms from the ET:
If all links are disconnected:
2900 - Incoming Signal Missing 2070 - Link set unavailable
2915 - Fault rate monitoring
2064 - Route set unavailable
2241 - SCCP subsystem prohibited

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Fault case 6: Configuration error in

cellular network

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Configuration error in cellular network

MSC04 BSU-0 SWITCH 2000-07-20 16:34:13.05

** ALARM BSU-0 1D109-00 AIF_SS
(6081) 2745 CELLULAR NETWORK CONFIGURATION ERROR
03 83 00000390 055E 1CE9 02

BTS

BSC BTS
MSC

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Fault case 7: Lack of speech circuit or speech

circuit is blocked at NSS side Configuration error
In cellular network

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Lack of speech circuit or speech circuit is blocked

at NSS side

<HIST> MSC04 BSU-0 SWITCH 2000-07-20

17:42:19.31
NOTICE BSU-0 1D109-00 SC0_SS
0132 CIRCUIT BARRED
FF 83 66d 255d 1C

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Lack of speech circuit or speech circuit is blocked

at NSS side

BSC FR MSC
Circuit Group Full Rate TCPCM-1
CCSPCM-0

FR
GSWB
ETPCM-36
ET-36 TCSM TCPCM-2
CCSPCM-1

FR
TCPCM-3
CCSPCM-2

HS4
TCPCM-1
CCSPCM-3

ETPCM-37
ET-37 TCSM

Circuit Group HS4

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Fault case 8: The signalling route is locked

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The signaling route is locked

MSC03 CCM-1 SWITCH 2000-09-26 17:53:51.26

* ALARM CCDESM
(5042) 2064 ROUTE SET UNAVAILABLE
00000350 08 04

MSC03 CCM-1 SWITCH 2000-09-26

17:53:53.28
* ALARM SMNPRO
(5040) 2241 SCCP SUBSYSTEM PROHIBITED
01 08 00000350 01

MSC03 CCM-1 SWITCH 2000-09-26

17:53:53.28
* ALARM SMNPRO
(5041) 2241 SCCP SUBSYSTEM PROHIBITED
FE 08 00000350 01
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The signaling route is locked

MSC 3
SPC=1234

e.g. TS 16
MSC 1 MSC 2
SPC=1233 SPC=1235
Signalling Link
e.g. TS 31
SLC=0 Signalling Link Set

e.g. TS 31
Signalling Route Set
SLC=1

BSC
SPC=1223

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Fault case 9: Subscriber activated

incoming call barring

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Subscriber activated incoming call barring

Alarms: None
Clear codes: 306H: B-CALLS RESTRICTED

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Fault case 10: SCCP subsystem down in the HLR

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Subsystem down in the HLR

Alarms:
In the MSC:
*2241 SCCP SUBSYSTEM PROHIBITED
** 2186 CALL CONTROL ANALYSIS MISSING
2646 protocol routing failure
02 03 06 00 0A 91 86 13 91 00 00 FF FF FF FF
In the HLR:
*** 2645 MAP DISABLED GSM network
** 2596 SCCP REGISTRATION ERROR
HL
2645 protocol failure R
VL
R MSC

SIM

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Fault case 11: Alarm 2007 in HLRU

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Alarm 2007 in HLRU

**ALARM HLRU-0 1B083 SAVDAT

(0099) 2007 FILE UPDATING ON AUXIILIARY STORAGE IS NOT
PROCEEDING
00 11502d 01E40002 FFFF 0000

**ALARM HLRU-0 1B083 SAVDAT

(0099) 2007 FILE UPDATING ON AUXIILIARY STORAGE IS NOT
PROCEEDING
00 11502D 057F0000 FFFF 4506

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Alarm 2007 in HLRU

CLS
GSW
Group Switch

ET MSC
Mobile-services

X.25 to
AdC

CCSU M BDCU

MB Message Bus
2n 2n

EIRU CM HLRU ACU STU OMU

I/O

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Document change history

Date Versio Name Change comment

n
… … … …

05.07.07 4.1 Georg Steffen New template

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