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FAQs
Digitally Signed Excise e-Passes
This document contains FAQs about “Downloading of Digital signing of e-Retail passes and the passes
generated against the permits by the licensee” through HPPortal.
Answer:
The licensee can download the digitally signed e-Passes from his/her login using “Download E-
Retail pass” link as shown in below screen.
The licensee has to enter either the acknowledgement number for searching the digitally sign e –
pass or the search can also be done through option by entering value sin Period From and Period
To field as shown in the below screen.
The licensee has to click on the Download PDF option and the digitally signed e-Pass would be
downloaded into the licensee’s machine.
FAQs:
What happens when the cross appears in the digitally sign e-Pass document?
Answer: If a cross appears in the digitally sign e-Pass, the licensee has to right click on the
cross button and click on Validate Signature Signature PropertiesShow Signer’s
PropertiesTrustAdd to Trusted Certificate ok button. Then the digital signatures on the
e-Pass would be validated and a green color tick mark appears on the Signature as shown in the
below screens.