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Quality Managers
Presented by:
Ray Crawford
ASQ Design and Construction Division
TODAYS PRESENTATION
Who We Are
Quality issues in the industry
Targeted uses of BOK
Framework approach
Timeline for development
Next steps
Comments & feedback
2
Who We Are
American Society for Quality (ASQ)
About 90K members world wide
Includes local sections and industry related divisions
Focused on Quality Practices and processes
Owner of several quality certifications (CQM, CQA, CQE)
Malcolm Baldridge sponsor
World Conference on Quality and Improvement, May 18-20th,
Minneapolis, MN (DCD Focused on Sustainability & Quality)
3
WHAT IS THE GENERAL LEVEL OF
UNDERSTANDING OF QUALITY
MANAGEMENT WITHIN THE INDUSTRY?
No Profound
Knowledge Of Quality Tools
Understanding Knowledge
4
DOES THE INDUSTRY HAVE
QUALITY ISSUES ?
Costly Replacement Of Deteriorated Infrastructure
Interstate bridges falling apart
6
TARGETED USE FOR
BODY OF KNOWLEDGE
Construction Industry Markets
Transportation
Highway
Rail
Bridges
Tunnels
Residential Housing
Power
Water
Government
7
TARGET USE FOR
BODY OF KNOWLEDGE
Looking to offer support to other industry related
Certification programs…
8
BOK FRAMEWORK
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Section 1 – Company/Agency
Quality Management Topics
Professional Ethics
ASQ Code of Ethics
Professional Engineering Code of Ethics
Company Code of Ethics
Sarbanes Oxley
Legal Liabilities
11
FRAMEWORK APPROACH
Section 1 – Company/Agency Quality Management Topics
History
Corporate Quality Plans
ISO 9000
Customer Satisfaction
Professional Ethics
Design Quality Challenges
Inspector Qualifications
Welding (AWS)
Nondestructive Testing (ASQ)
Mechanical (ASQ)
Concrete (ACI)
State Required Standards & Certifications
Local Required Standards & Certifications
14
Section 2 – Testing and
Inspection Quality
Nonconforming Conditions
Condition / Disposition
Minor vs. Major
Repair / Rework / Use-as-is / Scrap
Corrective Action
Fix Noted Condition
Prevent reoccurrence
Audits
15
FRAMEWORK APPROACH
Section 1 – Company/Agency Quality Management Topics
History
Corporate Quality Plans
ISO 9000
Customer Satisfaction
Professional Ethics
Design Quality Challenges
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Section 3 - Production Quality
Management
Workmanship Standards
Company Training Responsibility
Work Instructions or Operating Manuals
Calibration Requirements
Construction Tolerances
Unions
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TIMELINE FOR DEVELOPMENT
2009
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
1. Receive 2. Initiate Job 3. Establish 4. AC to Review 5. Sponsoring 6. Submit Final 7. Establish the
Marketing Analysis or Advisory JA/CS & Prep Group to Proposal to ASQ Test
Survey Curriculum Committee (AC) Summary Approve JA/CS Certification Board Specification
Results Survey Committee
2010
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
19
NEXT STEPS…
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Questions & Comments …
Contacts: