Академический Документы
Профессиональный Документы
Культура Документы
SARA GRAHAM
770-883-0465
Operations professional skilled in client relations, call center management, process improvements, policy
documentation and leadership development.
Director of Operations
CHARTFAST
April 2018 to November 2018
Redesigned document solutions, call center and field retrieval procedures: successfully set up and implemented improved
ways of processing patient records; created and implemented a new calling model to better address high retrieval volume.
Created new Policies and Procedures Manual & Training; Set up new job descriptions and responsibly. Restructured staff to
optimize productivity.
Created and implemented daily productivity reports to track, measure and forecast document processing.
Designed and set up new process for optimizing copy fee invoice processing. Worked with Copy Fee Vendors to reduce
costs. Managed off shore teams. Participated in weekly client calls and worked closely with Client Services to improve
client experience.
Sales Representative
Urban Housing
2010 to 2011
Managed call requests from the first call through final contract.
EDUCATION
Business Administration
Toccoa Falls College - Toccoa Falls, GA
October 2018 to December 2020
BUSINESS ADMINISTRATION
GEORGIA STATE UNIVERSITY
1996 to 1997
CORNERSTONE COLLEGE
1989 to 1992
SKILLS
LINKS
http://www.linkedin.com/in/sara-graham-4656ba91