2017 the 2nd IEEE International Conference on Cloud Computing and Big Data Analysis

Information Service Quality Evaluation Study of Cloud Computing Environment

Based on Big Data

Xu Xiao-tao, Yang Chen, Dai Guang-hua, Ma Rua-Iong

National Defense Information Academy
Wuhan, China
e-mail: superxxt@163.com.75239375@qq.com.64305264@qq.com.390116744@qq.com

Abstract-Give full play to the big data in the cloud computing evaluation matrix and fuzzy comprehensive evaluation and
environment application advantages has become an important assessment results etc.
information service mode of the era of Internet +, paper with
information service quality evaluation as the main line, using
fuzzy comprehensive evaluation method to analyze a set of '" t:I
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cloud computing environment information service quality
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Figure I. Two fuzzy comprehensive judgement procedure.

I. INTRODUCTION
Internet + era, cloud computing environment is the basic
information service environment, big data is a basic support,
information environment play the service efficiency of the
cloud computing environment based on large data elements
numerous, complicated structure, close-knit and cloud
computing environment of information service quality
directly affect the big data application advantages into full
play, to appraise the future scale of Internet + information
environment. Cloud computing environment, therefore, to
improve information service quality evaluation research
based on large data cloud computing environment
construction efficiency is of great significance [1].
II. CLOUD COMPUTING ENVIRONMENT INFORMATION
SERVICE QUALITY EVALUATION PROCESS
Cloud computing environment based on large data
information service quality can adopt the method of fuzzy
comprehensive evaluation are analyzed [2]. The
characteristics of large data of Internet + cloud computing
environment, contains many elements, these elements jointly
constructed for cloud computing environment based on large
data. According to the building in front of the cloud
computing environment information service quality
evaluation index system, a two-level fuzzy comprehensive
evaluation method can be used to build a cloud computing
environment information service quality evaluation model,
basic steps, as shown in Figure 1, including establishing
evaluation index system of evaluation index set semantics,
determine the evaluation set, determine the weight assembly
of evaluation index, establishing the comprehensive fuzzy
A. Build the Effectiveness Evaluation Index System
Cloud computing environment information service
quality evaluation involves numerous elements, to consider
the factors is more complex, because of the lack of cloud
computing environment based on large data information
service quality evaluation experience, therefore in
constructing effectiveness evaluation index system, need to
attach great importance to the collection of raw data, give
full play to people's subjective initiative. Cloud computing
application environment, which can be found that the core of
the cloud computing environment based on large data
elements including data transfer, data processing,
information service, information security and information
management of five elements. As a result, the data transfer
capacity (U I ) , data processing capacity (U2) , information
service (U3), information security ability (U4) and data
management capabilities (Us) five level indicators based on
big data to describe the construction efficiency of cloud
computing environment is feasible. According to this method
can generate secondary indicators of level indicator, etc, are
no longer here.
Cloud computing environment information service
quality evaluation index system, index dimensional units at
various levels is not the same, in their evaluations are
difficult to compare in the same category, which requires the
index data are dimensionless processing [3]. Based on large
data cloud computing environment information service
elements is numerous, the relationship between the complex,
difficult to accurate analysis of indicators. Therefore, in the
relevant data of index system dimensionless processing,

978-1-5090-4499-3/17/$31.00 ©2017 IEEE 236

index has the characteristics of typical interval is changed.
This kind of index model interval index model can be used to
describe, as follows:
1
max(p( -a,l,alj -pD
l-----------�--�------
b = max(p( - min a'l' max a'l -p�)
'
I
iEN,j EJ
Among them, bi) is the standard value, Max ai) is
biggest index, min a j is the minimum respect, I is the index
i membership degree of the domain, the specific method is: in
level serial number, j is index number, j is category index
data, [p( p�] is refers to the cloud computing environment
information services index value range of high quality.
B. To Determine the Effectiveness Evaluation Factor
Theory Field
Domain effectiveness evaluation factors theory, i. e. the
cloud computing environment information service quality
evaluation of the evaluation factor set, according to the
previous description of cloud computing environment
information service quality evaluation index system, it can
be divided into two categories, indicators and secondary
indicators sets [4]. According to the information and
communication security five basic ability to determine the
cloud computing environment information service quality
evaluation indicators set U as follows:
U = fppU2 ,U3,U4 'US}
Among them, the primary index U, respectively data
transfer, data processing, information service, information
security and data management of five kinds of ability, ability
of each corresponding secondary index sets:
Among them, Um is a basic ability of information and
communication the corresponding influence factors.
C. Determine the Evaluation Theory Field
Evaluation theory field, it is in view of the cloud
computing environment based on large data to evaluate a
certain evaluation index parameters, their level of assessment
results that may occur, usually by the expert qualitative or
based on the technologies of cloud computing environment
based on large data war given performance index parameter
quantitative assessment, evaluation grade of domain is a
collection of all evaluation of semantic level, can be
expressed as follows:
Among them, the k to assess levels of semantic sets.
237
D. Determine the Evaluation Index Weight Vector
Evaluation index weight vector, reflects the various
evaluation index parameters in cloud computing
environment in the process of the information service quality
evaluation function of the proportion, its value is scientific
will directly affect the information service quality evaluation
of the results of the cloud computing environment.
E. To Establish a Comprehensive Fuzzy Evaluation Matrix
Because of the cloud computing environment most of the
information service quality evaluation index parameter
uncertainty index, is a fuzzy feature [5]. Therefore, we need
to take the expert qualitative evaluation method to determine
the parameters of evaluation indexes evaluation grade of
the known evaluation level on the basis of the theory and the
theory of evaluation grade domains, suppose there are m
experts based on information service quality analysis,
combined with their own work experience for each grade
appraisal index parameter, give full play to the quantitative
analysis and qualitative analysis combining the advantages
of effectiveness evaluation. If the parameters U, are scores
of n experts evaluation is V) , comprehensive fuzzy
membership degree is as follows:
Rij =nlm
Relationship between the set of all Rij values is fuzzy
comprehensive evaluation matrix R, . According to the
principle of fuzzy mapping, comprehensive fuzzy
comprehensive judgment matrix can be deduced as follows:
L
r11 r12 r1k
r21 r22 L r2k
Ri
L L L L
r"l r"2 L r"k
F. Fuzzy Comprehensive Evaluation is Calculated
Fuzzy comprehensive evaluation calculation is
essentially the result of fuzzy comprehensive evaluation
parameters and weight coefficient, often should first
implement the secondary fuzzy comprehensive evaluation,
then level fuzzy comprehensive evaluation has been done,
and according to the maximum membership degree principle
to determine the assessment level.
• The secondary fuzzy comprehensive evaluation is
calculated
Assumption of evaluation index weight parameters
A, = {ail 'a,2 , , a, } , can get secondary index evaluation
• • •
k
set for:
• The level of fuzzy comprehensive evaluation is 40%, an hour to repair probability of 90%, annual cloud
calculated services platform crisis running time is 30 days; In view of
Calculated by the secondary fuzzy comprehensive the network coverage, availability, the cloud service platform
evaluation index set U, for the single index evaluation is B;, will be guaranteed, under the condition of complete ability
index of the probability is 100%; Usability guaranteed the
can build a comprehensive fuzzy relationship matrix by cloud services platform, when there is no guarantee can be
fuzzy mapping as follows: dependent, the probability of operating task is 75%;
M=A · B;
Availability without guarantee, the cloud service platform
will be guaranteed, the probability of operating task is 45%;

[
If U {Ul'Uz," U }
=
·, ; index weight is Availability and the cloud services platform dependencies
are the absence of security, the probability of operating task
A={aJ ,az, La,}, can get:
to O.
According to the case for data, the basis of reference
bU biz L b"

1
information service quality analysis model can obtain the
L bz, following parameters: al = 0.95 , az =0.05 , m=0.4 ,
M A B= [apaz,La;]o b�1 bzz
. =
I
L L L n=0.9, Gil = 1 , c1z=0.75, CZI=0.45, czz =0, 1=30.
bn biz L bi! Can get to the dependency matrix by calculation
=[mpmz,Lm,] parameters:
n
dll =__+�e-(m+n)' =0.302
G. Evaluate the Results Analysis
m+n m+n
In order to facilitate comparative analysis was carried out
on the fuzzy comprehensive evaluation conclusion, need to d z=�[I_e-(nJ+I1)']= 0.698
1
assignment the evaluation theory of field, for quantitative m+n
comparison. Can, in accordance with the principle of n [I_e-(nJ+n Y] =0.294
d _
maximum membership degree in the theory of evaluation ZJ = _
m+n
grade domain selection information service quality
n
evaluation conclusion is: the cloud computing environment. d
22 =
�+__e-(m+n)' =0.706
m+n m+n
{
M = max mJ, mz,'" m, }
The efficiency of network coverage calculation is as
III. CLOUD COMPUTING ENVIRONMENT INFORMATION follows:
SERVICE QUALITY EVALUATION CASE ANALYSIS 2 2
With some well-known enterprise electronic commerce ell =
A ·D ·C =
LL>A,cij=0.791
platform construction, for example, in the process of ,=1 1=1

construction, enterprise's chief information officer for three
bidding scheme is analyzed, five level against the front
macroscopic evaluation index analysis, put forward the 21
indicators closely related to the secondary microscopic
evaluation index [6]. Restricted by space, here only to
secondary index of primary index data transfer capacity
(network coverage) as an example on the basis of the
analysis of evaluation data. In order to improve the
effectiveness evaluation is scientific, reduce man-made
arbitrary, can use the ADC method using bidding scheme of
hard targets information service quality evaluation, it is
concluded that the secondary index ability efficiency value,
as the basis of cloud computing environment information
service quality evaluation data.
A. Cloud Computing Environment Information Service
Quality Evaluation Index Analysis
To plan a network coverage performance analysis, for
example, a reference scheme is given to illustrate the
application of cloud computing services environment index,
the probability of its online and stable operation is 95%, the
probability of failure is 5%; Appeared severe attacks, e­
commerce cloud services platform paralysis probability of
For the same reason you can get the following
information service quality basic data collection:
E={EpEz,E3,E4,EJ
Among them, the child set for E could be described as
follow:
E,= {el"eI2,e'3,e'4,e,J= {O.791,O.825,O.768,O.626,O.919}
E2 = {e2i'ezz,e23,e24 } = {0.803,0.927,0.866,0.715 }
E3 = {e3pe32,e33,e34 } = {0.985,0.879,0.752,0.768}
E4 = {e4pe42,e43,e44 } = {0.625,0.702,0.782,0.528 }
Es = {eS"eS2,eS3,eS4 } = {0.925,0.857,0.909,0.792 }
B. Cloud Computing Environment Information Service
Quality Evaluation Calculation
Cloud computing environment information service
quality evaluation in information service quality evaluation
index system for the object, USES the front analysis
information service quality indicators based on the numerical

238
data, adopt the method of fuzzy comprehensive evaluation to 0.4 0.5 0.1 0 0
calculate.
• Determine the evaluation theory field 0.3 0.4 0.2 0.1 0
In order to distinguish between evaluation level, the 2-
R1 0.4 0.4 0.2 0 0
-
evaluation results can be divided into five levels, namely:
0.3 0.4 0.1 0.1 0
V = {V;, V2, V3, V4, VJ 0.5 0.3 0.2 0 0
= { be st,better,general, worse, worst} 0.5 0.3 0.1 0.1 0
• To establish fuzzy evaluation matrix 0.4 0.5 0 0.1 0
Using Delphi method, invited 10 people, information and R3= 0.3 0.6 0.1 0 0
1
communication domain experts based on cloud computing 0.4 0.4 0.1 0.1 0
environment of large data information service quality
indicators as the basis, combined with the expert experience, 0.6 0.2 0.2 0 0
the cloud computing environment information service By the same token, the gain can be calculated according
quality evaluation index scores [7]. In data transmission, for to the three different schemes of the construction of the cloud
example, can be according to the plan to carry out the cloud computing environment based on large data processing
computing environment based on large data of the ability, information service ability, information security and
construction of the evaluation results, can be based on the
scheme based on large data of the construction of a cloud data management ability for the evaluation of matrix R,:,
computing environment data transmiSSIOn capacity among them, m = 2,3,4,5;n = 1,2,3.
evaluation results are shown in Table I. Restricted by space, No longer here.
TABLE 1. CLOUD CALCULAnON ENVIRONMENT CONSTRUCTION • The construction of index weight set
EVALUATION RESULT iN SCHEME ONE Cloud computing environment index system of
information service quality evaluation is divided into two

:::s:: best better general worse worst

levels, the level of the index system including data transfer,
data processing, information service, information security
Second index
and data management, and other five indicators weight,
Network coverage 0.3 0.6 0.1 0 0 secondary index system in the primary index system on the
basis of divided into five types of 21 index weight
high-speed
transmission
0.2 0.5 0.2 0.1 0 parameters. Based on the analysis of information entropy
weight method, can effectively reduce the traditional fuzzy
Neutral access 0.4 0.3 0.3 0 0 evaluation method in the consult experts to get the weight
coefficient of subjective risk [8]. According to information
Dynamic network 0.2 0.3 0.4 0.1 0 entropy weight method, can calculate the scheme of a
secondary index weight coefficient vector is respectively:
Communication
0.3 0.6 0.1 0 0
reliability M: = [0.32 0.17 0.21 0.19 0.11]
M� = [0.35 0.21 0.26 0.18]
According to the table, can be based on the scheme based
on large data of the construction of a cloud computing M� = [0.15 0.23 0.29 0.33]
environment data transmission capacity evaluation matrix M� = [0.32 0.28 0.19 0.21]
RII as follow: M� [0.29 0.19 0.27 0.25]
=

0.3 0.6 0.1 0 0 By the same token, the plan 2 and 3 will be made
0.2 0.5 0.2 0.1 0 available to the secondary index weight coefficient vector
M.; and three schemes of primary index weight coefficient
l-
R1- 0.4 0.3 0.3 0 0
vector N� , among them,
0.2 0.3 0.3 0.1 0
x = 1,2,3,4,5; Y = 2,3; k = 1,2,3,4,5; I = 1,2,3
0.3 0.6 0.6 0 0 Restricted by space, No longer here.
Similarly, can be based on the program 2 and program of • The fuzzy comprehensive evaluation is calculated
the construction of the three big data based cloud computing According to the previous description of cloud
environment ability evaluation matrix Rl2 and R{ as follow: computing environment information service quality
evaluation model to calculate, can get a data transmission
scheme evaluation results as follows:

239
 E,' = M,' oR,' 5 5
0.3 0.6 0.1 0 0 4 4
0.2 0.5 0.2 0.1 0 " "
= [0.32 0.17 0.21 0.19 0.11]0 0.4 0.3 0.3 0 0
Z3 = U�· .:J = [0.36 0.38 0.18 0.08 0]- .:J =4.02
0.2 0.3 0.3 0.1 0 2 2
0.3 0.6 0.6 0 0
= [0.29 0.49 0.25 0.04 0]
It can be seen by comparing the scheme 1 and scheme 2
Likewise be able to get other data transmission ability of is similar to the cloud computing environment of information
the evaluation results, building common secondary fuzzy service quality, plan three cloud computing environment of
information service quality is higher, but not overwhelming.
comprehensive evaluation the results of the collection E�, Plan, therefore, a better applicable to the current information
among them, k 1,2,3,4,5; I 1,2,3.
= =
environment, enterprises to adapt to the Internet +
A level set for the results of fuzzy comprehensive environment; Scheme 2 is suitable for the current
information environment, enterprises are facing the
evaluation VI' then VI N� 0 E� . Through calculation
=
information security threat; less Plan 3 based environment is
can plan, project 2 and 3 of vector for evaluation results as generally applicable to information, need to fully reconstruct
follows: information environment, enterprises to deal with a variety
of information security threats.
VI [0.37 0.29 0.33 0.25 0]
=

IV. CONCLUSION
V2 [0.36 0.43 0.31 0.21 0]
=

Cloud computing environment based on big data is a

V3 [0.42 0.45 0.21 0.09 0]
= typical information environment, the era of Internet +
information service quality can directly affect the
The normalized processing can be: information cloud application advantages into full play, to
transform traditional industries are information technology
V; [0.30 0.23 0.27 0.20 0]
=
efficiency level gauge. In this paper, based on large of data
V; [0.27 0.33 0.24 0.16 0]
=
cloud computing environment quality assessment methods of
information service is just a preliminary research, in the
V; [0.36 0.38 0.18 0.08 0]
= process of specific industry application, also need further
analysis index system, optimize the evaluation model, can
C. Cloud Computing Environment Information Service match the actual application of the evaluation conclusion.
Quality Evaluation Results
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