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Service

This manual is to be used by qualified appliance


technicians only. Maytag does not assume any
responsibility for property damage or personal
injury for improper service procedures done by
an unqualified person.

27” Front Load


Washer This Base Manual covers general information.
Refer to individual Technical Sheet
for information on specific models.
This manual includes, but is
not limited to the following:

MAH8700AW*

16026126
March 2005
©2005 Maytag Services
Important Information
Important Notices for Servicers and Consumers
Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and
workmanship go into every product to provide our customers with quality products. It is possible, however, that
during its lifetime a product may require service. Products should be serviced only by a qualified service technician
who is familiar with the safety procedures required in the repair and who is equipped with the proper tools, parts,
testing instruments and the appropriate service information. IT IS THE TECHNICIANS RESPONSIBLITY TO
REVIEW ALL APPROPRIATE SERVICE INFORMATION BEFORE BEGINNING REPAIRS.

! WARNING
To avoid risk of severe personal injury or death, disconnect power before working/servicing on appliance to avoid
electrical shock.

To locate an authorized servicer, please consult your telephone book or the dealer from whom you purchased this
product. For further assistance, please contact:

Customer Service Support Center

CAIR Center
Web Site Telephone Number

WWW.MAYTAG.COM ............................................. 1-800-688-9900

CAIR Center in Canada ........................................... 1-800-688-2002

Recognize Safety Symbols, Words, and Labels

! DANGER
DANGER—Immediate hazards which WILL result in severe personal injury or death.

! WARNING
WARNING—Hazards or unsafe practices which COULD result in severe personal injury or death.

! CAUTION
CAUTION—Hazards or unsafe practices which COULD result in minor personal injury, product or property
damage.

2 16026126 Rev. 0 ©2005 Maytag Services


Important Information .................................................... 2
Important Safety Information ......................................... 4
General Information
Model Identification .................................................... 8
Serial Label Location ................................................. 8
Model Nomenclature .................................................. 9
Troubleshooting
Troubleshooting General Symptoms ......................... 10
Component Testing Information
Component Testing Information ................................. 21
Disassembly Procedures
Top Removal ............................................................. 26
Water Level Sensor .................................................. 26
Reactor Removal ...................................................... 27
EMI Filter .................................................................. 27
Water Valve Removal ................................................ 28
Dispenser Removal ................................................... 28
Console Removal ...................................................... 29
Door Removal ........................................................... 29
Front Panel Removal ................................................. 31
Boot Removal ........................................................... 32
Heater Removal ......................................................... 32
Motor Removal .......................................................... 33
Drain Pump Removal ................................................. 35
Outer Tub/Spinner Removal ...................................... 36
Appendix A
Installation Instructions ............................................. 41
Appendix B
Use And Care ........................................................... 49

©2005 Maytag Services 16026126 Rev. 0 3


Important Safety Information
when required. Do not do it yourself unless you know
how!
• To reduce the risk of fire, clothes which have traces
To reduce the risk of fire, electric shock, serious injury
of any flammable substances such as vegetable oil,
or death to persons when using your washer, follow
cooking oil, machine oil, flammable chemicals,
these basic precautions:
thinner, etc. or anything containing wax or chemicals
such as in mops and cleaning cloths, must not be
• Read all instructions before using the washer. put into the washer. These flammable substances
• Refer to the Grounding Instructions in the Installation may cause the fabric to catch on fire by itself.
Manual for the proper grounding of the washer. • Do not use fabric softeners or products to eliminate
• Do not wash articles that have been previously static unless recommended by the manufacturer of
cleaned in, washed in, soaked in, or spotted with the fabric softener or product.
gasoline, dry-cleaning solvents, or other flammable or • Keep your washer in good condition. Bumping or
explosive substances as they give off vapors that dropping the washer can damage safety features. If
could ignite or explode. this occurs, have your washer checked by a qualified
• Do not add gasoline, dry-cleaning solvents, or other service person.
flammable or explosive substances to the wash • Replace worn power cords and/or loose plugs.
water. These substances give off vapors that could • Be sure water connections have a shut-off valve and
ignite or explode. that fill hose connections are tight. Close the shut-off
• Under certain conditions, hydrogen gas may be valves at the end of each wash day.
produced in a hot water system that has not been • Loading lid must be closed any time the washer is in
used for two weeks or more. Hydrogen gas is operational fill, tumble, or spin. Do not attempt to
explosive. If the hot water system has not been used bypass the loading lid switch by permitting the
for such a period, before using a washing machine or washer to operate with the loading lid open.
combination washer-dryer, turn on all hot water • Always read and follow manufacturer’s instructions
faucets and let the water flow from each for several on packages of laundry and cleaning aids. Heed all
minutes. This will release any accumulated hydrogen warnings or precautions. To reduce the risk of
gas. The gas is flammable, do not smoke or use an poisoning or chemical burns, keep them out of the
open flame during this time. reach of children at all times (preferably in a locked
• Do not allow children to play on or in the washer. cabinet).
Close supervision of children is necessary when the • Always follow the fabric care instructions supplied by
washer is used near children. This is a safety rule for the garment manufacturer.
all appliances. • Never operate the washer with any guards and/or
• Before the washer is removed from service or panels removed.
discarded, remove the lid to the washing • Do not operate the washer with missing or broken
compartment. parts.
• Do not reach into the washer if the wash tub is • Do not bypass any safety devices.
moving. • Failure to install, maintain, and/or operate this
• Do not install or store the washer where it will be washer according to the manufacturer’s instructions
exposed to water and/or weather. may result in conditions which can produce bodily
• Do not tamper with the controls. injury and/or property damage.
• Do not repair or replace any part of the washer, or NOTE: The Warnings and Important Safety Instructions
attempt any servicing unless specifically appearing in this manual are not meant to cover
recommended in the User-Maintenance instructions all possible conditions and situations that may
or in published user-repair instructions that you occur. Common sense, caution and care must
understand and have the skills to carry out. be exercised when installing, maintaining, or
• To reduce the risk of an electric shock or fire, do not operating the washer.
use an extension cord or an adapter to connect the
washer to the electrical power source.
• Use your washer only for its intended purpose, Always contact your dealer, distributor, service agent or
washing clothes. the manufacturer about any problems or conditions you
• Always disconnect the washer from electrical supply do not understand.
before attempting any service. Disconnect the power
cord by grasping the plug, not the cord.
• Install the washer according to the Installation
Instructions. All connections for water, drain,
electrical power and grounding must comply with
local codes and be made by licensed personnel
4 16026126 Rev. 0 ©2005Maytag Services
Important Safety Information About Ground Wires
In the event of an electrical short circuit, a ground wire
reduces the risk of electric shock by providing an escape
wire for the electric current.
Standard accepted color coding for ground wires is green
To avoid personal injury or death from improper servicing,
or green with a yellow stripe.
make sure you read and understand the descriptions and
Grounding wires and wires colored like grounding wires
meaning of various safety symbols, words and labels
are NOT to be used as current carrying conductors.
used in this manual, before attempting any procedures
described in the manual. Failure to understand and
comply with safety information may result in severe
personal injury or death. To reduce the risk of fire, electric shock, serious injury
or death, all wiring and grounding must conform with
the latest edition of the National Electric Code, ANSI/
General Information NFPA 70, or the Canadian Electrical Code, CSA
This Service Manual describes the operation, C22.1, and such local regulations as might apply. It is
disassembly, troubleshooting, and repair of the Compact the customer’s responsibility to have the wiring and
washer. It is intended for use by authorized technicians fuses checked by a qualified electrician to make sure
who troubleshoot and repair these units. your home has adequate electrical power to operate
the washer.
NOTE: It is assumed that users of this manual are
familiar with the use of tools and equipment used
to troubleshoot and repair electrical, and
mechanical systems; and understand the
terminology used to describe and discuss them.

Related Publications To avoid risk of personal injury or death due to


This is a base service manual, covering a range of similar electrical shock:
models. It is intended to be used in conjunction with the • Observe all local codes and ordinances.
Parts Manual and Technical Sheet covering the specific • Disconnect electrical power to unit before servicing.
model being serviced. • Ground appliance properly.
• Check with a qualified electrician if you are not sure
Electrical Service Information this appliance is properly grounded.
• DO NOT ground to gas line.
Proper Grounding and Polarization of • DO NOT ground to cold water pipe if pipe is
120 Volts Wall Outlets interrupted by plastic, nonmetallic gaskets, or other
For the safety of our customers and the Service insulating (nonconducting) materials.
Technician ALL appliances have a three–prong power cord • DO NOT modify plug on power cord. If plug does not
and MUST be connected to a properly polarized AND fit electrical outlet, have proper outlet installed
grounded wall outlet. by qualified electrician.
This information was written for those who do not • DO NOT have a fuse in the neutral or ground circuit.
understand grounding and polarization of a wall outlet. A fuse in the neutral or ground circuit could result in
A 120 volt wall outlet must always be wired as shown an electrical shock.
below. • DO NOT use an extension cord with this appliance.
• DO NOT use an adapter plug with this appliance.
Ground • DO NOT pinch power cord.
L1 Neutral

Neutral
side
115±12 0
V.A.C. V.A.C.

Round
115±12
grounding V.A.C.
prong

©2005Maytag Services 16026126 Rev. 0 5


Important Safety Information
Explanation
Polarization–This means that the larger slot must be
neutral and the small slot must be at line voltage.
Mispolarized–The outlet is incorrectly wired so that the
larger slot is at line voltage and the smaller slot is neutral.
Grounded–This means the round hole connection is con-
nected to earth ground through a connection to the main
power panel.
Ungrounded–The round hole connection is not complete to
earth ground and/or the main power panel.

Grounding Instructions

• To avoid the risk of electrical shock or death, do not


alter the plug.
• Do not remove grounding prong when installing
grounded appliance in a home that does not have
three wire grounding receptacle. Under no condition
is grounding prong to be cut off or removed. It is the
personal responsibility of the consumer to contact a
qualified electrician and have properly grounded three
prong wall receptacle installed in accordance with
appropriate electrical codes.
• To avoid the risk of electrical shock or death, this
equipment must be grounded.

This equipment MUST be grounded. In the event of an


electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric
current. This unit is equipped with a cord having a
grounding wire with a grounding plug. The plug must be
plugged into an outlet that is properly installed and
grounded.
Consult a qualified electrician or technician if grounding
instructions are not completely understood, or if doubt
exists as to whether the equipment is properly grounded.
Do not use an extension cord. If the product power cord
is too short, have a qualified electrician install a three-slot
receptacle. This unit should be plugged into a separate 60
hertz circuit with the electrical rating as shown in the
appropriate drawing. Models operate with a supply voltage
of 120 Volts.

6 16026126 Rev. 0 ©2005Maytag Services


Important Safety Information

©2005Maytag Services 16026126 Rev. 0 7


General Information
Model Identification Service
Complete registration card and promptly return. If Keep a copy of sales receipt for future reference or in
registration card is missing: case warranty service is required. To locate an authorized
• For Maytag product call 1-800-688-9900 or visit the technician:
Web Site at www.maytag.com • For Maytag call 1-800-462-9824 or visit the Web Site at
• For product in Canada call 1-866-587-2002 or visit the www.maytag.com.
Web Site at www.maytag.com. • For product in Canada call 1-866-587-2002 or visit the
When contacting provide product information located on Web Site at www.maytag.com.
rating label. Record the following: Warranty service must be performed by an authorized
Model Number: ___________________ technician. We also recommend contacting an authorized
Manufacturing Number: ___________________ technician, if service is required after warranty expires.
Serial or S/N Number: ___________________
Date of purchase: ___________________
Dealer’s name and address: ___________________ Parts and Accessories
Purchase replacement parts and accessories over the
phone. To order accessories for your product call:
• For Maytag product call 1-800-462-9824 or visit the
Web Site at www.maytag.com.
• For product in Canada call 1-866-587-2002 or visit the
Web Site at www.maytag.com.

Extended Service Plan


We offer long-term service protection for this new washer.

• Dependability PlusTM Extended Service Plan is


specially designed to supplement Maytag’s strong
warranty. This plan covers parts, labor, and travel
charges.
Call 1-800-925-2020 for information.

Serial Label is locatedon the back of the unit and the


front behind the door.

8 16026126 Rev. 0 ©2005Maytag Services


General Information
Washer Nomenclature

M A H 9 7 0 0 A Y W

Color
Brand W White
M= Maytag M Platinum

Product Type Listing


AH= Automatic W 120V-60hz
Horizontal Y 240V-60hz
Z Canada 240V-60hz
Y 220-240 V / 50-60 Hz

Marketing Code
Feature Content This identifies which
9700 Feature Package version of production the
unit is.

Trouble Shooting and Diagnostic Guide is


located behind the unit taped to the back.

©2005Maytag Services 16026126 Rev. 0 9


Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Place washer into Service Mode and check for diagnostic codes. See Technical Data Sheet taped to rear
panel.
Will Not Start • Faulty motor.
• Plug cord into live electrical outlet. Check for
proper voltage. Will Not Spin
• Check fuse or reset circuit breaker. • Check to make sure the door is fully closed.
• Close door and push the control knob to start • Check for water left inside the washer. If
the clothes washer. present, see Will Not Drain.
• Check the machine control board terminal • Perform Board Output Test or Quick Spin
connections CN5, CN6 for good connections. Test. (Before test, make sure that the tumbler
• Push the control knob to start the clothes is empty.) If it doesn’t tumble after the test
washer. above, check unbalanced load scenario, Main
• Check to see if the washer is in a pause or Control Board, and motor.
soak period in the cycle. Wait briefly for • Check for loose connections at Machine
machine to start. Control Board, Pressure Switch, Motor, Tach
• Check water supply is working. Harness and Motor Control.
• Check water valve electrical connections are • Check belt.
good. • Check motor windings resistance.
• Check for restricted drain system. CN9 pins 1 &3 = 11.6ohms ±7%,
• Check the line filter connection terminals for Pins 1 & 2 = 11.6ohms ±7%,
good connections. Pins 2 & 3 = 11.6 ohms ±7%
• Replace console control board if necessary.
No Water Fill
Leaking • Test water fill. Perform Board Output Test.
• Check dispenser hose to outer tub for • Check to make sure water supply is turned on
obstructions or restrictions. fully.
• Make sure inlet hose connections are not • Check electrical circuit and connections at the
leaking. Check for rubber gasket damage due Water Valve, and Pressure Switch.
to over-tightening of faucet couplers. • Check for kinks in inlet hoses.
• Check standpipe for leak. Wrap a dry rag • Check for clogged inlet screens.
around the standpipe opening. If rag becomes • Visually check hot, cold, bleach and softener
wet, leak is fault of home plumbing. Be sure separately for fill.
the standpipe is capable of accepting the • Check for low water pressure. May be
incoming flow of water from the washer. dependent on pressure entering home.
• Make sure end of drain hose is correctly Variations may occur due to usage in the
inserted and secured to drain standpipe. home at the time machine is used.
• Check internal hose connections (fill, drain • Check for frozen pipes and hoses.
systems, dispenser hoses & clamps). • Check resistance of Water Valve coils.
• Check rubber boot. Remove, reposition and (Normal 1.18Kohms; Check resistance of
reinstall, if necessary. water valve coils. Check Pin #1 of CN5 and
• Check for possible kinked dispenser to outer Pin # 1,2,3,4 of CN10.
tub hose. Hot water pressurization may force • Check for loose connections at the Pressure
door open. Switch or on the Machine Control Board,
CN3. (Refer to the component Testing
No Tumble procedure).
• Start normal cycle with an empty machine and
allow a fill to check tumble. Tub Full of Suds
• Perform Board Output Test, or Quick Spin • Check for restricted drain system. See Will
Test (Before test, make sure that the tumbler Not Drain and Will Not Spin.
is empty.) • Check for loose wire connections at Control
• Check for loose connections at Machine Board and pump.
Control Board, Pressure Switch, Motor, Tach • Perform Board Output Test.
Harness and Motor Control. (Refer to the • Use high efficiency or low sudsing detergent
component testing procedure) specially formulated for front load washers.
• Check motor windings resistance. • Reduce detergent amount for that specific
CN9 pins 1 &3 = 11.6ohms ±7%, load size and soil level. Towel loads have a
Pins 1 & 2 = 11.6ohms ±7%, minimal amount of soil present and typically
Pins 2 & 3 = 11.6 ohms ±7%
• Check belt.
• Faulty Main Control Board.
10 16026126 Rev. 0 ©2005 Maytag Services
2
Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
create more suds. assembly and Machine Control Board (CN10).
• Check to see if belt is off motor and pulley. (Refer to the component Testing procedure.)
• Run the clothes washer through another • Perform Board Output Test. Check door
complete cycle using the coldest water, lock system for loose connections.
tablespoon of salt and no detergent. • Perform Board Output Test. Check door
Wet Clothes lock system. Check the output voltage of Door
• Very small clothes loads can cause Lock Coil If 120V present change door Lock
unbalanced loads. Add additional towels. switch , If not present, change Main Control
• Excessive suds may have been present, due Board. (Refer to the component Testing
to not using High-Efficiency detergent. procedure.)
Reduce amount of detergent usage.
• See Will Not Spin. Will Not Drain
• Low Spin Speed or Drain Only was selected. • Check for restricted drain system.
• In cold climates check for frozen drain hose.
Will Not Lock • Check for 120 VAC at the pump when a spin
• Door not all the way closed or not properly cycle is selected.
aligned. Possible laundry load is too large to • Check pump motor winding resistance. (14.2
close door. ±7% ohms)
• Place washer into Service Mode and check • Check that the machine control correctly
for diagnostic codes 4,18 & 22. senses the water level in the washer. See
• Perform Board Output Test. Check door Board Input Test.
lock system. Check the output voltage of Door • Go to Board Output Test and perform Pump
Lock Coil. If normal, change door Lock Out Test.
switch, If not normal, change Main Control • Check the Machine Control Board
Board. (Refer to the Component Testing connections at CN10 (Pin 6) for the pump.
procedure.) Should see 110-120VAC.(Refer to the
• Check electrical connections at lock switch component testing procedure).
assembly and machine control board (CN5 • Check tub to pump hose for twist in hose.
and CN9). (Refer to the Component Testing
procedure.). Wrong Water Temperature
• Check that both faucets are turned on fully.
Will Not Unlock • Make sure water heater is set to deliver a
• Push door closed to make sure nothing from minimum of 120°F (49°C) hot water at the
inside is pressing against it, which may keep it tap. Also check water heater capacity and
from unlocking. recovery rate.
• Door locked from water level too high. • If the water heater is located a long distance
Opening door will result in water draining from from washer, the water line may need to be
door opening. purged prior to starting wash cycle.
• Check for water remaining in the drum. Check • Too Hot/Too Cold: This washer uses a
the temperature inside the drum is higher reduced amount of water, while the control
than 50°C/122°F. If water is present inside board meters the incoming flow to regulate
drum, refer to “Will not drain”, If there is no the actual temperature of the water in the tub.
problem with temperature, check wiring of This may appear to be significantly
Main Control Board and Door Lock Switch. warmer/cooler than expected.
• Drain manually by removing drain hose • Make sure the temperature selection is
clamp. correct.
• Display shows LO. Press power Off Key to • Disconnect inlet hoses from the Water Valve
turn off the washer and unplug and reconnect and clean the valve screens of any debris.
washer. Press any key to turn on the washer.
if LO is displayed, Main Control Board and
Door Lock Switch should be checked.
• Place washer into Service Mode and check
for diagnostic codes 4,18 & 22..
• Check electrical connections at lock switch

©2005 Maytag Services 16026126 Rev. 0 11


Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Noisy and/or Vibration/Walking Description Generates
LED
• Check if the washer was properly leveled and Diagnostic
Display
the locking nuts are securely tightened up code
against the base frame of the washer. Door failed to
• Check and determine all four of the shipping LO unlock after 3 2
bolts and spacers have been fully removed attempts.
from the rear panel of the washer.
Continuous fill of
• Check for proper load size and distribution. If
nF 12minutes. Total 3
clothes load is too small, add a few towels to
fill of 14minutes.
balance the clothes load better.
• Check the tightness of the rear pulley bolt. Door failed to
Tighten if necessary. FL lock after3 4
• Clean floor and bottom side of washer feet. attempts.
Check clearance. Refer to the back of Water sensor
machine and Installation Instruction. LE 8
level fault.
A fault is
Rubber Feet Leaving Marks on Floor detected in the
• Use a pencil eraser to remove mark. water level
• Walk washer into location, do not drag. sensor. Data
OE (frequency) E
Additive Cups Full of Water shows the water
• Small amount of water in bottom of additive level is at or
cups is normal. above the
• Remove and wash Dispenser Tray, overflow level.
removable Cup, and Rinse Cap. Detected a key
• Level washer. pressed more
Buttons do not Respond than 30seconds,
E2 15
• Option and Function buttons respond the key will be
differently according to each cycle. assumed to be
• Child Lock feature has been selected. To stuck.
disable feature press and hold Wash/Rinse Never exceeded
Temp and Spin Speed simultaneously until a 400rpm due to
beep is heard. dc 10
an unbalanced
• When display shows "End", only the Power load.
Off button will function. Press Power Off and The door has not
make new cycle selections. been opened
after two
Consumer Information Codes complete wash
If the consumer observes codes on display, see table od cycles. Door 17
below. switch was not
Description Generates seen open since
LED
Diagnostic the last two final
Display
code spins.
The water level Open door lock
fails to drop dL switch with motor 18
below the Low running.
nd Water level reset 1 Door switch is
within 15 read as open and
minutes, before a dS the door locked 22
spin begins. switch is read as
locked.

12 16026126 Rev. 0 ©2005 Maytag Services


Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.

Description Generates Rinse keys for three seconds or until the control
LED beeps.
Diagnostic
Display NOTE: The washer must be on before Service Mode
code
can be entered.
Motor tach signal
bE exists without 25
The motor speed will be displayed when started
motor running.
(motor not running display will be 0). The present
Abnormal state of the machine will not be changed (i.e., the
high/low temp or current cycle in progress will not be interrupted and
tE 29
ohm resistance only the display will change). All LED’s will be turned
seen. off except the “Door Lock” LED. It will continue to
Machine control display the condition of the door lock.
is attempting to
drive the motor To exit:
but is not seeing 1) Press Chime and Extra Rinse keys for 3 seconds
any tach again, or
E3 2E 2) press Off, or
response. Visual
check shows 3) unplug the machine. Pressing the Rotary Selector
motor is not knob while running a test will pause the individual
moving. (Locked, test, while remaining in Service Mode.
Hall Sensor fault) The following table summarizes special tests and
features available in Service Mode, along with
System Relay methods of activation and cancellation.
Sr 34
failure.
Access Service Tests and Diagnostic Features
Heater Relay
Hr 36 while in Service Mode.
failure.
Test or Display
Over Current is Press LED to Press LED to
3E detected. Motor 3E Start Cancel
won't turn.
Quick Spin Press Delay Press Delay
Voltage for motor
Test Start and start and
control bus is
2E 91 Rinse&Spin Rinse&Spin
over specified
Press Off (exits
limit.
Service Mode)
Voltage for motor
Hold Quick Press Rotary Press Rotary
control bus is
2E 92 Spin Step Selector Selector
under specified
limit. (holds (during test) (cancels hold &
predefined resumes next
RPM) step)
Service Mode
Fast Press Press Power
Time- Temperature Off
Service Mode enables service personnel to verify the
Down / to start test.
operation of the washing machine and diagnose
Advance Press
problems. Service Mode can be entered in the middle
to Next Temperature
of any wash cycle without interrupting the cycle.
Step during cycle to
While in Service Mode, the technician can cancel the
advance.
current cycle, set a continuous running mode, start a
variety of special service tests and view diagnostic
displays. # Quick
Service
Press
Temperature
Press Off (also
exits Service
Cycle and Soil Level Mode)
Enter / Exit Service Mode
To enter Service Mode press the Chime and Extra
2

©2005 Maytag Services 1 16026126 Rev. 0 13


Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.

Test or Display Test or Display


Press LED to Press LED to Press LED to Press LED to
Start Cancel Start Cancel
Hold Quick Press Press Display Press Soil Press Soil
Service Cycle Rinse&Spin Rinse&Spin Software Level. Press 2 Level a 3rd time
Step and Spin Only and Spin Only Version times for
together to resume displays with
Press Delay for Press Off twice only 2 character
3 seconds (then after starting positions.
individual test Cycle Count Press Chime
buttons to test)
LED/Switch Rotate Cycle Quick Spin Test
Test Selector While in Service Mode, press Delay and
clockwise, the Rinse&Spin keys to start a Quick Spin
LED’s around it Test. Quick Spin test steps are as
will be toggled. follows:
Rotate • Start spinning and after reaching a
counterclockwis maximum spin speed.
e, the7-
• stay at maximum spin speed for 2
segment LED’s minutes and stop Quick Spin Test.
toggle. Press
Rotary Cycle
Hold Quick Spin Step
Selector, all of
If the Rotary Selector key is pressed during
the LED’s
the Quick Spin test, the machine will hold at
around the
the next highest index speed for up to 10
Rotary Cycle
minutes. At the end of 10 minutes, the
Selector will be
machine will resume and finish the Quick
toggled.
Spin test. To cancel the Hold and allow the
Board Press Spin Press Spin Spin Test to continue, press the Delay and
IN
Input Only Only Rinse&Spin keys.
Test

¤
Board Press Spin Press Off Fast Time Down Test
Output Speed While any test or cycle is running in
Test / Service Mode, pressing the Temperature
System Check key will advance the program to the next
cycle stage.
Press Rinse& Press
Spin – displays Rinse&Spin Cycle stages are located at key locations in the
“d” again machine operation. As the program is advanced it
Diagnostic will index as follows: The end of each fill (the
Code Display same as the beginning of a tumble session for
(Initial) Wash, or Rinse); at the beginning of a drain
All Diagnostic Rotate Cycle N/A session; at the beginning of a spin session (at this
Codes Selector either position, check the water level, if over reset level,
direction drain first before entering the spin function); at the
beginning of a fill session; at the beginning of
Cycle Count Press and hold Release Rotary
No. for Rotary Selector
Diagnostic Selector, while (returns to
Code diagnostic code diagnostic code
is displayed display)
Clear All Press Delay
Diagnostic and Chime
Codes together while
displaying
diagnostic
codes
14 16026126 Rev. 0 ©2005 Maytag Services
Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Bleach fill; at the beginning of Fabric Softener fill;
and every 3 minutes during the tumble sessions
(Wash, and Rinses).
LED/Switch Test

#
Quick Service Cycle While in Service Mode, press the Delay key to start a
While in Service Mode, pressing the LED/Switch check. All the LED’s can be toggled or
Temperature and Soil Level key for slewed by pressing the key associated with the LED
3seconds will start a Quick Service Cycle. or set of LED’s. All keys (including the OFF button)
This will be a quick check of all systems. If display must be pressed within 5 minutes for this test to pass.
shows od then open and close door. Pressing “PA” will be displayed for five (5) seconds once all
Spin Speed will advance to the next cycle. The keys have been pressed and the test is completed.
following steps are performed: Display shows Following 20seconds of inactivity at any point, this test
“SC”. will exit without any display. The Power Off switch
1. Hot water for 5 seconds and then turn off. pad must be pressed twice within 30 seconds to
2. Cold water for 5 seconds and then turn off. cancel this test.
3. Bleach valve for 5 seconds and then turn off.
4. Dispenser softener using cold water and
bleach water for 5 seconds and then turn off. Switch Action
5. Turn on Cold valves until the control detects Delay Start Press once
proper water level. During this time, tumble at Chime Press 3 times
45 rpm for 5seconds in a clockwise direction, Extra Rinse Press once
pause for 2seconds, tumble at 45 rpm for 5 Soil Level Press 4 times
seconds in a counterclockwise direction, Spin Speed Press 5 times
pause for 2 seconds. Continue pattern until Temperature Press 5 times
the water level is detected. Minimum time for Rinse&Spin Press once
this segment to be 5 seconds. After water Spin Only Press once
height is achieved, continue tumble pattern Prewash Press once
for another 14 seconds. If the washer is Extended Spin Press once
equipped, turn on heater for first 5 seconds of Selector Knob Rotate 1 full revolution clockwise
this tumble pattern. Advance the washer to Selector Knob 1 position counterclockwise
next step if water is not connected to Start Pause Press once
machine.
Selector Knob Press once
6. Drain and spin to maximum speed. Machine
Power Off Press once
will achieve maximum speed using the safest,
fastest method.
7. Display a “PA” (Passed) continuously for 5 Board Input Test
seconds I no diagnostic codes were logged While in Service Mode, pressing the Spin
during the test. Washer will return to the Only key will begin the Board Input Test.
normal Service Mode at the end of the 10 IN This test turns on a specified output after a
second period. key press. Pressing the Spin Only key
again cancels the test.(Display shows
The “SC” in the display will blink as an indication of in).While in Service Mode follow chart to
failure, and continue blinking until the quick service check respective function.
cycle test has reached the end. Any diagnostic code • When the “Rotary Cycle Selector” is set to
logged during this test will result in failure of the test, “Super Wash” and the “Rotary Cycle
but will not necessarily stop the test. During the Quick Selector” is pressed, the door position will be
Service Cycle, pressing the Spin Speed key will displayed: “OP” if open, “CL” if closed.
advance to the next step. Pressing the Rinse&Spin • When the “Rotary Cycle Selector” is set to
and Spin Only keys will suspend the machine at the “Normal” and the “Rotary Cycle Selector” is
current step for up to 10 minutes or until Delay Start pressed, the Lock position will be displayed:
and Chime are pressed again. All LED’s should flash “UL” if unlocked, “LO” if locked.
on and off while the system is suspended or on hold. • When the “Rotary Cycle Selector” is set to
“Whites ”and the “Rotary Cycle Selector” is
pressed, the High water level will be
– –
displayed: “ 0” if below level, “ 1” if above

©2005 Maytag Services 16026126 Rev. 0 15


Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
• level. The High water level is defined as the Selection Function Display
over flow water level. Rotary cycle Low water “_0” if below
• When the “Rotary Cycle Selector” is set to selector set to level level. “_1” if
“Wrinkle Control” and the “Rotary Cycle Colors. Press above level.
Selector” is pressed, the Medium water level Rotary Selector
will be displayed: “-0” if below level, “-1” if Knob.
above level. The Medium water level is Rotary cycle Tub balance “UC” Balanced
defined as the minimum water level needed to selector set to “UO”
turn the heater on. Hand Wash. Press Unbalanced
• When the “Rotary Cycle Selector” is set to Rotary Selector
“Colors” and the “Rotary Cycle Selector” is Knob.
pressed, the Low water level will be displayed: Press Delay switch Water Degrees F
“_0” if below level, “_1” if above level. The pad. temperature
Low water level is defined as the reset water Rotary cycle Water Degrees C
level. selector set to temperature
• When the “Rotary Cycle Selector” is set to Delicates. Press
“Hand Wash” and the “Rotary Cycle Rotary Selector
Selector” is pressed, the level of Tub Knob.
unbalance will be displayed: “UC” if balanced,
“UO” if unbalanced. “U0” will be displayed Board Output Test
during the time when the machine is While in Service Mode, pressing the Spin
correcting for the unbalance; e.g. slowing Speed key will begin the Board Output
down to redistribute the load or to get to a Test. This test turns on a specified output
lower spin speed. Once the situation has after a key press. Pressing the Spin
been corrected (i.e. the load has begun Speed key again cancels the test. Only
tumbling or the lower speed has resulted in an one output can be “on” at any time. All outputs will be
acceptable amount of balance); “UC” will turned off after five (5) minutes of inactivity.
once again be displayed. While in Service Mode follow to check respective
• When the “Delay” switch pad is pressed, the function.
water temperature will be displayed in • When the “Rotary Cycle Selector” is set to
Degrees F. “Super Wash” and the “Rotary Cycle
• When the “Rotary Cycle Selector” is set to Selector” button is pressed, the Main relay
“Delicates” and the “Rotary Cycle Selector” will be toggled (either from “on” to “off” or
is pressed, the water temperature will be from“ off” to “on”).
displayed in degrees C (Celsius). • When the “Rotary Cycle Selector” is set to
“Normal” and the “Rotary Cycle Selector”
While in Service Mode follow chart to check button is pressed, the hot water valve will be
respective function. turned on. This output will remain on until the
Selection Function Display “Rotary Cycle Selector” button is pressed
Rotary cycle Door position “OP” or “CL” again to turn off the output. The control will
selector set to not allow the machine to fill past the High
Super Wash. Press water level.
Rotary Selector • When the “Rotary Cycle Selector” is set to
Knob. “Wrinkle Control” and the “Rotary Cycle
Rotary cycle Lock state “UL” or “LO” Selector” button is pressed, the cold water
selector set to valve will be turned on. This output will remain
Normal. Press on until the “Rotary Cycle Selector” button
Rotary Selector is.
Knob.
Rotary cycle High water –
“ 0” if below
selector set to level –
Whites. Press level. “ 1” if
Rotary Selector above level.
Knob.
Rotary cycle Medium “—0” if below
selector set to water level level. “—1” if
Wrinkle Control. above level.
Press Rotary
Selector Knob.
16 16026126 Rev. 0 ©2005 Maytag Services
2
Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
pressed again to turn off the output. The • When the “Rinse & Spin” keypad is pressed,
control will not allow the machine to fill past the Heater will be turned on if the water level
the High water level. is above the Heater Safety Level. If the water
• When the “Rotary Cycle Selector” is set to level is below the Heater Safety Level, a
“Delicates” and the “Rotary Cycle Selector” warning beep will be given and the heater will
button is pressed, the bleach valve will be not be turned on. The Heater output will
turned on. This output will remain on until the remain on until the “Rinse & Spin” keypad is
“Rotary Cycle Selector” button is pressed pressed again to turn off the output.
again to turn off the output. The control will Selection Component Function
not allow the machine to fill past the High Rotary cycle selector
water level. set to Super Wash. On to Off or
Main Relay
• When the “Rotary Cycle Selector” is set to Press Rotary Off to On
“Hand Wash” and the “Rotary Cycle Selector Knob.
st
Selector” button is pressed, the pre wash Rotary cycle selector 1 press valve
nd
valve will be turned on. This output will remain set to Normal. Press Hot Water on. 2 press
on until the “Rotary Cycle Selector” button is Rotary Selector Valve valve off.
pressed again to turn off the output. The Knob.
st
control will not allow the machine to fill past Rotary cycle selector 1 press valve
nd
the High water level. set to Wrinkle on. 2 press
Cold Water
• When the “Rotary Cycle Selector” is set to Control. Press valve off.
Valve
“Quick Wash” and the “Rotary Cycle Rotary Selector
Selector” button is pressed, the drain pump Knob.
st
will be turned on. This output will remain on Rotary cycle selector 1 press valve
nd
until the “Rotary Cycle Selector” button is set to Delicates. on. 2 press
Bleach Valve
pressed again to turn off the output. Press Rotary valve off.
• Pressing the “Delay” switch pad will turn on Selector Knob.
st
the motor and the “Delay” LED. This output Rotary cycle selector 1 press valve
nd
and the LED will remain on until the “Delay” set to Hand Wash. Pre Wash on. 2 press
switch pad is pressed again to turn off the Press Rotary Valve valve off.
output. When activated, the machine will Selector Knob.
st
tumble for 5 seconds in the CW direction, Rotary cycle selector 1 press Drain
nd
pause for 2 seconds, tumble in the CCW set to Quick Wash. Pump on. 2
Drain Pump
direction for 5 seconds, pause for 2 seconds; Press Rotary press Drain
repeating this pattern until “ Delay” button is Selector Knob. Pump off.
st
pressed again to turn off the tumbling. Note Press Delay switch 1 press Motor
nd
that all tumble speeds are assumed to be 45 pad Motor on. 2 press
rpm. Motor off.
• Pressing the “Chime” switch pad will unlock Press Chime switch 1 Attempt to
Door Lock
the door and turn on the all the LED’s above pad unlock
the “Chime” button. This output will attempt to Press Temperature Lock Door
Door Lock
unlock one time, if safe to do so. switch pad
• Pressing the “Temperature” switch pad will
lock the door and all the Temperature LED’s
will turn ON. Pressing the “Chime” button will
unlock the door and the all the Chime LED’s
will turn ON.
• When the “Rotary Cycle Selector” is set to
“Colors” and the “Rotary Cycle Selector” is
pressed, the bleach valve and the cold water
valve will be turned on to check the fabric
softener fill. This output will remain on until
the “Rotary Cycle Selector” button is
pressed again to turn off the output. The
control will not allow the machine to fill past
the High water level.

©2005 Maytag Services 16026126 Rev. 0 17


Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Selection Component Function Diagnostic Codes
st
Rotary cycle 1 press Diag. Description Trigger Action to be
selector set to Bleach Valve Fabric Code taken
Colors. Press and Cold Water Softener fill. The water
nd
Rotary Selector Valve 2 press level fails to
Knob. valves off drop below Displays "nd"
st
Press Rinse & 1 press the Low Go to "Will Not
nd
Spin switch pad heater on. 2 1 No Drain Water level Drain"
Heater
press heater reset within Troubleshooting
off. 15 minutes, Section
before a spin
Display Diagnostic Codes begins.
The diagnostic code display can be The door Door failed to Displays "LO" Go to
toggled on and off from Service fails to unlock after "Will Not Unlock"
Mode by pressing the Rinse&Spin 2
unlock 3attempts Troubleshooting
key and rotating the cycle select knob. The display will Section
show a “d”. Rotating the Cycle Selector knob in either Continuous fill
direction will cycle through the list of codes one code Displays "nF"
of 12
at a time with no wrap. Once an initial direction is Go to "No Water
minutes.
selected by the user (either Clockwise or 3 No Fill Fill"
Total fill of
Counterclockwise), subsequent movements of the Troubleshooting
14minutes.
knob in the same direction will show older codes. If Section
the user changes direction and turns the knob in the
Door failed to Displays "FL" Go to
opposite direction, the more recent code will be The door
lock after 3 "Will not lock"
displayed. If rotation is continued to the limits of the 4 fails to lock
attempts Troubleshooting
list, the display will remain at the top or the end of the
Section.
list. A pair of dashes “- -” will be displayed at the end
of the list of codes, when the control reaches the top,
it will again show “d”. A code generated during the 5-7 Not Used
current cycle will be displayed with the Spin Indicator
LED turned “ON”. If no cycle is currently running, a Input signal
code generated during the previous cycle will be from water
displayed with the Spin Indicator LED turned “ON”. level Sensor
Access Other Features While a diagnostic code is is out of Displays "LE"
Water level
displayed, if the Rotary Selector is pressed and held, 8 range, Go to “No water fill
sensor fault.
the machine will display the number of cycles since Washer will Troubleshooting”.
the diagnostic code occurred. To clear the diagnostic beep and
list press the Delay and Chime keys for 3 seconds pause the
while viewing the list. wash cycle.

A code generated during the current cycle will be 9 Not Used


displayed with the Spin Indicator LED turned “ON”. If
no cycle is currently running, a code generated during Unbalance
the previous cycle will be displayed with the Spin detected
Indicator LED turned “ON”. Never
during final LED – Will display
exceeded
spin, which “dc”
Cycle Count Since A Diagnostic Code 400rpm due
10 prevented Go to "Wet Clothes
to an
Occured/Clearing Diagnostic Codes the spinner "Troubleshooting
unbalance
While a diagnostic code is displayed, if the Rotary from Section"
load.
Selector is pressed and held, the machine will display exceeding
the number of cycles since the diagnostic code 400 rpm
occurred. To clear the diagnostic list press the Delay
and Chime keys for 3 seconds while viewing the list.

1
18 16026126 Rev. 0 ©2005 Maytag Services
Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.

Diag. Description Trigger Action to be


Diagnostic Codes Code taken
Diag. Description Trigger Action to be Check for loose
Code taken wire connections
Water level in Clear the diagnostic
the machine Detected code and recheck;
is believed to door lock Open door if reoccurs, perform
be above the switch open lock switch Diagnostic
18
overflow level. during cycle with motor Motor/Machine
When this when not running. Control Board test
condition is First check to see expected. Check for faulty
Water detected, the that water valve is motor relay on the
E sensor level machine will not stuck. If water machine control
fault. automatically valve is OK, check board.
begin water level sensor
pumping 19-21 Not Used
water out of
the machine
until it falls Door switch is
Door switch
below the detected open Go to "Door Lock
detected
overflow level. and the door Test"
22 open during
locked switch Troubleshooting
Go to "Clear cycle (when
is read as Section
diagnostic codes" not paused).
locked.
Disconnect and
reconnect the
Will not 23-24 Not Used
Difficulty in washer power cord
remember
11 reading at power supply
machine
memory outlet. Tach signal
settings
If condition still exists without
exists, replace Motor tach torque
machine control signal exists command or Displays " bE".
board. 25 without when not Replace Motor
motor expected Control Board.
12-14 Not Used running. (Abnormal
condition
A key is Display "E2". Go to only).
sensed to be "Membrane Pad
pressed more Check" Check 26-28 Not Used
than 30 connection of
15 Stuck Key Abnormal Displays " tE".
seconds, the keypad to control Sump
key will be board. Replace high/low temp - Loose or pinched
thermistor
assumed to console if 29 or ohm wires
failure
be stuck necessary. resistance - Bad sump
(Optional)
The door has seen thermistor
not been
Door switch opened after 30-33 Not Used
was not two complete
Will display "od" If
seen open wash cycles.
17 door open sensing,
since the last Door switch
will cleared.
three final was not seen
spins open since
the last two
final spins

©2005 Maytag Services 2 16026126 Rev. 0 19


Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Diag. Description Trigger Action to be Diag. Description Trigger Action to be
Code taken Code taken
Machine
control is 40-49 Not Used
Display “E3”
attempting to
Evaluate wire Voltage for Voltage for
drive the Display
Motor Drive harness for loose or motor control motor control
motor but is 91 "2E".Replace motor
failure unhooked bus is over bus is over
2E not seeing control board.
(Locked, Hall connections. specified limit limit
any tach
sensor fault) Replace machine Voltage for
response. Voltage for Display
control board if motor control
Visual check 92 motor control "2E".Replace Motor
deemed necessary. bus is under
shows motor specified limit Control Board.
is not moving. specified limit
Machine Exit Service Mode
control does Display "Sr". To exit:
System 1) Press Chime and Extra Rinse keys for
34 not see relay Replace machine
Relay failure 3seconds again, or
open when it control board.
should. 2) Press Off, or
3) Unplug the machine. After five (5) minutes of
35 Not Used inactivity (user key presses) in Service Mode,
the machine will exit the Service Mode and
Heater Relay Display "Hr". resume normal operations. Pressing the Off
Heater relay
36 Check signal Replace Machine key will completely exit Service Mode. If a
failure.
not sensed. Control Board. cycle is running, cancel the cycle. Pressing
Displays the Rotary Selector knob while running a
Over Current "3E".Check the test will pause the individual test, while
Motor failure
is detected. motor windings, the remaining in Service Mode. A power loss
3E (Over
Motor won't speed sensor, during Service Mode will cancel this mode.
current)
turn. wiring connections,
or Control Board.

20 16026126 Rev. 0 ©2005 Maytag Services


Component Testing Information
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Illustration Component Test Procedure Results
Thermistor Unplug harness connector and test
from wire insertion side.
Pin #6 and Pin #3 of CN3 13K ohms @ 70F/21C (2.5V DC)
Door Switch Unplug harness connector and test
from wire insertion side.

Pin #7 of CN5 and Pin #3 of CN9 60 ohms


Pin #8 of CN5 and Pin #3 of CN9 60 ohms
Water Sensor Check voltage at Pin #6 and Pin #7 of
CN3. Reset water level = 2.5V DC, 25.8 KHz

Check voltage at Pin #6 and Pin #8 of


CN3. Reset water level = 2.5V DC, 25.8 KHz

Sump Sensor Check voltage at Pin #4 and Pin #2 of


CN8. 0V DC or 3.75V DC

Check voltage at Pin #4 and Pin #3 of


CN8. 0V DC or 3.75V DC
Motor Unplug harness connector and test
from wire insertion side.

Pin #1 and Pin #2 of CN9 11.6 ohms


Pin #1 and Pin #3 of CN9 11.6 ohms
Pin #2 and Pin #3 of CN9 11.6 ohms

Drain Pump During drain check voltage at Pin #1 of


CN5 and Pin #6 of CN10 120V AC

Water Valves Unplug harness connector and test


from wire insertion side.

(Hot valve) Pin #2 of CN5 and Pin #2


of CN6 1100 ohms
(Pre valve) Pin #3 of CN5 and Pin #2
of CN6 1100 ohms
(Bleach valve) Pin #4 of CN5 and Pin
#2 of CN6 1100 ohms
(Main valve) Pin #1 of CN5 and Pin #2
of CN6 1100 ohms

Heater Relay During water heat check voltage at Pin


#1 of CN5 and Pin #2 of RY9 120V AC
AC Power Check voltage at Pin #1 and Pin #3 of
CN5 120V AC

Check voltage at Pin #1 of CN5 and


Pin #1 of CN6 120V AC
Reactor Unplug harness connector and test
from wire insertion side. Less than 1 ohm

©2005 Maytag Services 16026126 Rev. 0 21


Component Testing Information
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.

1 3

1 4 2

1 8 1 3
9
2 1
4 1

9 1

3 1
CN9

CN8 4 1 CN6

8 5
3 1
CN10 4 1
1 2

Motor
1

Normal resistance is approximately 3.0? between any 2 pins (1,2 or 3 ) on motor


connector.

22 16026126 Rev. 0 ©2005 Maytag Services


Component Testing Information
Note: The heater will not turn on more than once in a
wash cycle (no reheating). ! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.

ATC Control When hot wash is selected, the heater will turn on if the
When ATC cold wash is selected, the Heater turns on if water temperature in the tub is below 120 degrees F. The
the water temperature in the tub is below 60 degrees F. heater turns off when the water temperature is above 130
The heater turns off when the water temperature is above degrees F. or or time has expired for the wash cycle. The
70 degrees F or time has expired for the wash cycle. The cycle time will not be extended to reach the desired
cycle time will not be extended to reach the desired temperature.
temperature.

When ATC warm wash is selected, the heater turns on if When the Sanitary Cycle is selected, the heater turns on
the water temperature in the tub is below 95 degrees F. if the water temperature in the tub is below 141 degrees
The heater will turn off when the water temperature is F. The heater turns off when the water temperature is
above 105 degrees F or time has expired for the wash above 151 degrees F. The wash cycle will be extended to
cycle. The cycle time will not be extended to reach the achieve the temperature of 151 degrees F.
desired temperature.

Water flow through dispenser during Wash fill


WASH

FILL /
COOLING / SUB
DRAIN Rotation of (HEATING) WASHING
DISENTANGLE TOTAL
Spinner

©2005 Maytag Services 16026126 Rev. 0 23


Component Testing Information
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.

Water flow through dispenser during Rinse 1 fill


RINSE 1
DISENTANGLE
FILL /
MIDTERM / FILLING TO SUB
DRAIN Rotation of RINSE
SPIN REMOVE TOTAL
Spinner
SUDS

24 16026126 Rev. 0 ©2005 Maytag Services


Component Testing Information
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.

Water flow through dispenser during Rinse 2 fill


RINSE 2
FILL / DISENTANGLE
MIDTERM SUB
DRAIN Rotation of RINSE / FILLING TO
SPIN TOTAL
Spinner REMOVE SUDS

©2005 Maytag Services 16026126 Rev. 0 25


Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

Top Removal
1. Disconnect power supply to unit.
2. Remove 2 10mm screws from washer back.

3. Slide Top Cover towards the rear to clear the screw


head from flange on the bottom side of the Top
Cover.

Water Level Sensor Removal


1. Disconnect power supply to unit.
2. Remove Top Cover.
3. Remove harness plug.
4. Remove Pressure Hose.
5. Remove single attachment screw.

26 16026126 Rev. 0 ©2005 Maytag Services


Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

NOTE: The reactor coil is wired in series with line 1


internally in the Control Board. An open coil or
loose electrical connection would result in a
“dead” board complaint. A resistance check
across the coil leads should indicate less than 1
ohm.

EMI Filter Removal


1. Disconnect power supply to unit.
2. Remove Top Cover.
3. Loosen 13mm acorn nut and slide EMI Filter out of
bracket.

Reactor Removal
1. Disconnect power supply to unit.
2. Remove Top Cover.
3. Remove single attachment screw on cross brace.
4. Twist Reactor counterclockwise to remove.

NOTE: Mark the wire locations on the EMI before


removing the terminals.

©2005 Maytag Services 16026126 Rev. 0 27


Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

Water Valve Removal


1. Disconnect power supply to unit.
2. Remove Top Cover.
3. Remove two screws each hot and 3 valve combo cold
valve.

Combo Cold Valve Hot Valve

4. Remove hose clamps and hoses.

3. Remove Top Cover.


4. Remove clamps and hoses from dispenser.

NOTE: The hose circuitry is marked on the Dispenser


top.

Dispenser Removal
1. Disconnect power supply to unit.
2. Depress the release tab and slide drawer from Pre Main Bleach Main
washer. Hot Cold
Wash

NOTE: The hose circuitry is marked on the Dispenser


top.
5. Remove attachment screws and lift dipenser to
expose fill hose.

28 16026126 Rev. 0 ©2005 Maytag Services


Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

5. Roll Console down and lift away from washer.


6. Remove Reactor wire from wire clip.

7. Remove the Reactor wire harness connectors from


the PCB Board.
8. Remove five screws from PCB Housing to access the
LED Circuit Board.

6. Remove fill hose clamp and hose.

Door Removal
1. Disconnect power supply to unit.
2. Remove four screws to remove door from Front
Panel.

Console Removal
1. Disconnect power supply to unit.
2. Remove Top Cover.
3. Remove Dispenser Drawer.
4. Remove five screws attaching Console.

©2005 Maytag Services 16026126 Rev. 0 29


Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

3. Remove hinge retainer plate. 6. Remove the glass retainer.

7. Remove glass.
4. Remove door from hinge posts.

8. Remove external viewing window.

5. Remove Screws around the perimeter of the glass


retainer.

30 16026126 Rev. 0 ©2005 Maytag Services


Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

Front Panel Removal


1. Disconnect power supply to unit.
2. Remove Top Cover.
3. Remove Console.
4. Open door and remove Boot Retainer Clamp. Expand
the Boot Clamp Spring located at the 6 o’clock
position.

6. Remove four screws attaching the front to the


cabinet.

7. Disconnect the wire connectors to the Door Lock.


5. Pull the boot from the lip formed into the front
opening.

©2005 Maytag Services 16026126 Rev. 0 31


Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

8. Lift Front Panel from bottom brackets. NOTE: When installing the boot align the index tabs on
the boot with the screws on either side of the Fill
Tube.

Heater Removal
1. Disconnect power supply to unit.
2. Remove Top Cover.
3. Remove Console.
4. Remove Front Panel.
5. Remove Thermistor and Heater wiring connectors.

Boot Removal
1. Disconnect power supply to unit.
2. Remove Top Cover.
3. Remove Console.
4. Remove Front Panel.
5. Loosen boot clamp at the 12 o’clock position.

6. Loosen 10mm nut on Heater and remove Heater


Element.

NOTE: Install Heater Element on top of metal bracket.

32 16026126 Rev. 0 ©2005 Maytag Services


Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

Motor Removal
1. Disconnect power supply to unit.
2. Remove two screws attaching Back Cover and slide
cover up and lift bottom edge out of retaining slots.

4. Remove wire harness plug to motor and ground wire.

3. Remove Drive Belt.

©2005 Maytag Services 16026126 Rev. 0 33


Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

5. Remove two13mm bolts.

6. Remove Motor from Cabinet.

NOTE: During reinstallation be sure all four bushings are


installed properly

34 16026126 Rev. 0 ©2005 Maytag Services


Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

Drain Pump Removal 5. Remove wiring connector.


1. Disconnect power supply to unit.
2. Remove Back Cover.
3. Remove clamp and Drain Hose.
4. Remove clamp and Pump Hose.

6. Remove three 13mm bolts securing Drain Pump to


base.

7. Remove screw securing Drain Pump to bracket.


Twist Drain Pump clockwise to remove.

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Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

Outer Tub and Spinner Removal


1. Disconnect power supply to unit.
2. Remove Top Cover.
3. Remove Console.
4. Remove Front Panel.
5. Remove Back Cover.
6. Remove Pump Hose.
7. Remove the Drain Hose
8. Remove Motor
9. Remove the two 13mm bolts securing the Rear Struts
to the base.

Weights.
NOTE: Torque bolts to 11-22 ft lbs. during installtion.
12.Remove wire harness connectors for the heater,
Themistor and ground.
13.Remove two 13mm bolts securing the Front Struts to
base and rotate up against the bottom of the tub.
14.Insert a board or boards across the bottom of the
washer frame to use as a support when removing the
tub assembly.

10.Rotate the struts up against the bottom of the tub to


ease removal of the tub assembly.

1x12 - 32” long

NOTE: The rear struts can be identified by the green


sleeve.
11. Remove two each side 13mm bolts securing Counter

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Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

17.Remove the Pressure Hose.

15.Remove fill hose.

18.Remove ground wire.

16.Remove Pressure Switch harness connector.

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Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

18.Remove left and right Vent Hoses.

19.Lift Suspension Spring from keeper in cabinet.


Repeat for the opposite side and let Outer Tub rest
on support board. 21.Remove remaining screws securing Back Guard to
cabinet.

22.Grasp the front and rear of the tub and slide out. Use
a blanket or rug to protect the floor

20.Remove two screws securing Center Brace to Back


Guard.

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Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

NOTE: Torque tub bolts to 6-11 ft. lbs.

25.Separate the front and rear halves of the Outer Tub.

23.Set the tub on the floor. Position 4" wood blocks or


equivalent around the spinner shaft. Roll the tub to
the upright position and rest it on the blocks.

24.Remove the 10mm screws around the perimeter of


the tub.
26.Tub Gasket can be replaced after tub halves are split.

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Disassembly Procedures
To avoid risk of electrical shock, personal injury or
! WARNING death; disconnect power to unit before servicing.

28.Remove screw and release tab to remove Baffles

27.Lift Spinner to access Wave Washer.

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Appendix A

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DC68-02032B
101504

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! WA RNING

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To Avoid The Possibility Of Water Damage:
• Have Water Faucets Easily Accessible

• Turn Off Faucets When Washer Is Not In Use.

DRAIN FACILITY
Recommendedheight of the standpipe is 18”. The drain hose must be routed through the drain hose clip to
the standpipe. Standpipe must be large enough to acceptthe outside diameter of the drain hose. The drain
hose is attachedat the factory.

FLOORING
For best performancethe washer must be installed on a solidly constructed floor. Wood floors may need to
be reinforced to minimize vibration and/or unbalancedload situations. Carpeting and soft tile surfaces are
contributing factors in vibration and/or tendency for a washer to move slightly during the spin cycle. Never
install the washer on a platform or weakly supported structure.

LOCATION CONSIDERATIONS
It is recommendedthe washer never be installed in areas where water may freeze since the washer will
always maintain some water in the water valve, pump and hose areas. This can cause damageto belts,
pump, hoses and other components.Operating temperature should be above 60°F.

ALCOVE OR CLOSET INSTALLATION


MINIMUM CLEARANCES FOR CLOSET AND ALCOVE INSTALLATIONS:
Sides – 0 in / 0 mm Rear – 1 in / 25 mm
Top – 2 in / 51 mm Closet Front – 0 in / 0 mm

The closet front must have a total unobstructed air opening of 72 in 2. / 465 cm2 minimum, if both washer and
dryer are installed together. A louvered door with equivalent air opening is acceptable.Washer alone does
not require specific air opening.

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Before using the washing machine, you must remove the four shipping bolts

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Appendix B

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©2005 Maytag Services 16026126 Rev. 0 63
T ROUBLESHOOTING

I NFORM ATION CODES


Information codes may bedisplayed to help you better understand what is occurr ing with the washer.

Code
Sy mbol M eani ng Sol ut io n
Unbalanced loadprevented the washer from Redistr ibute the load,press the Cy cl e S el ector
spinning. dial.
Pr ess Powe r Of f padthen r estart the cycle. If the
D oor is unlocked when washer is running. code r eappear s, call for ser vice,see below.

Close the door tightly and restart the cycle.


D oor is openwhen washer is running.
If the code r eappear s, call for ser vice,see below.

The washer failed to lock the door. Close the door tightly and restart the cycle.
If the code r eappear s, call for ser vice,see below.

W ater temperatur e control problem. Call for service,see below.


(Heater Control problem)
The washer has tr ied to fill but has not r eached Call for ser vice,see below.
the proper water level.
The door will not unlock. Make sur e the door is firmly closed.
Push the P ow er Of f padto turn off the washer, and
then turn it on using any pad.If the code r eappear s,
call for ser vice,see below.
Motor not running properly. Restar t the cycle pressing the Cy cl e S el ect or dial.
If the code r eappear s, call for ser vice,see below.

The washer is not dr aining. SeeTro ubleshooting “The washer does not dr ain
and/or spin”, page 13. If problem continues, call for
ser vice,see below.

The washer has tr ied to fill but was unsucce


ssful. Make sur e the water faucets are openall the way.
Checkfor kinked hoses.
Checkinlet scr eens on fill hoses.

Problemwith control. Call for service, see below.

Electric ser vicewas lost when washer was Restar t the cycle by pressing the Cy cl e S el ect or
running. dial.

For any codes not lis ted above,call MaytagCustomer Ser viceat 1-800-688-9900 USA or 1-800-688-2002 Canada.

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©2005 Maytag Services 16026126 Rev. 0 65