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1. Submit your assignment at the administrative counter
2. Students are advised to underpin their answers with the use of references (cited using the
Harvard Name System of Referencing)
3. Late submission will be awarded zero (0) unless Extenuating Circumstances (EC) are upheld
4. Cases of plagiarism will be penalized
5. The assignment should be bound in an appropriate style (comb bound or stapled).
6. Where the assignment should be submitted in both hardcopy and softcopy, the softcopy of the
written assignment and source code (where appropriate) should be on a CD in an envelope / CD
cover and attached to the hardcopy.
7. Pass mark is 50%.

We would like to express a deep appreciation to Lord Buddha Education Foundation (LBEF)
affiliated to Asia Pacific University faculty of management for making this project mandatory
requirement in Bachelor.

We would like to thank our Lecturer Mr DEBESH PD.LOHANI sir who has helped us in
fulfilling this project with proper guideline about the project and its topic.

At last but not the least we want to express thanks to our friends who have provided us a proper
guidance in the preparation of this report and also thanks to all those people who have helped
indirectly to complete our report .Also our group member who have helped each other to
complete the project.

Company’s profile:

Nepal Telecom was registered on 2003 then Nepal telecommunications Corporation (NTC) was
dissolved and all assets and liabilities were transferred to Nepal Telecom effective from 2004. It
provides all types of telecommunication services from fixed line (PSTN and WLL), mobile
(GSM and GDMA), Limited Mobility Services (LMS), to Global Mobile Personal
Communication by Satellite (GMPCS). The central office of Nepal Telecom is located at
Bhadrakali Plaza, Kathmandu. It has branches, exchanges and other offices in 184 locations
within the country.

It is one of the largest and the oldest corporations of Nepal with more than 5,400 employees
working for them. It is the sole provider of fixed line, ISDN and leased-line services in Nepal.
Following the entry NCELL into Nepal’s telecommunications industry in 2005, it is no longer
the only provider of GSM mobile service. It is the first operator to provide 4g LTE service in
Nepal on technology neutral frequency band of 1800 MHz as standard for 4G in Nepal. Nepal
Telecom has always put its endeavours in providing its valued customers a quality service since
its inception. To achieve this goal, technologies best meeting the interest of its customers has
always been selected.[ CITATION Dhr15 \l 1033 ]


“Nepal telecom, as a progressive, customer spirited and consumer responsive entity, is

committed to provide nation-wide reliable telecommunication services to serve as a drive to the
social, political and economic development of the country.”


“NT vision is to remain a market leader in information and technology sector in the country
while also extending reliable and cost effective services to all.”


“NT goal is to provide cost effective telecommunication services to every nook and corner of the
Current Market

o Nepal Telecom assists in the socio-economic development of the urban as well as rural
o Offered various services, some are: Local calls, International calls, International
telegram, Domestic Telex, international Telex, Leased Lines, ISDN (Integrated services
Digital Network), Mobile post-paid, Pre-paid, Data services, internet and so on.
o 10 million users including fixed landline, GSM mobile, CDMA and internet services.
o Nepal Telecom has commercially launched UCS, a local social networking solution that
provides integrated voice, data and video services.
o It has established Customer Contact Centre (CCC) to handle customer queries.
o Nepal telecom has the largest portfolio of services that suit convenience and demand of
the general public.
o GSM based services mostly for urban and sub-urban areas and CDMA based services for
rural areas.
o VSAT based services are available in remote, extremely difficult terrains even beyond
the Himalayan range where other technologies like Optical Fiber and Microwave
transmissions are practically infeasible.
o Serve over 46 per cent of voice customers and over 57 per cent of the total data users
across the country.
o To remodel and upgrade the network throughout the country, the company has
undertaken 2 million IP CDMA and 10 Million GSM project.
o They have enhanced more than 2 million networks capacity in the country.
o Total working manpower is 5,276.
o Nepal Telecom has launched 4G LTE service on 1st January, 2017.[ CITATION Kab151 \l
1033 ]

Nepal telecom has lost ground and its market share to its main rival NCELL during the last
couple of years largely due to its inability to stay ahead of the curve and innovate. This can
largely be attributed to the old mind-set and bureaucratic culture dominant in the company. In the
Telecommunication Policy of 2004, the government had envisioned to privatize the company
through the gradual reduction of the Government of Nepal’s share in the company.

Although the company was able to sell some of its shares to the public and its staff, hence
reducing Government of Nepal’s stake to 91.49 per cent in 2008, the company still has not been
able to come out of its cocoon and tackle the competition provided by private sector players such
as NCELL. This is reflected in the reduction of its market share in the sector.

IT Position

Nepal Telecom’s IT position is in High level, as they are fully dependent in information
technology. Hence, IT is used for doing every work in the company.

Nepal Telecom is Nepal’s largest and the first telecom service provider. As the private operators
have entered into Nepalese Telecom Industry, competition has further increased challenges.
Nepal Telecom has always been dedicated to treat its customers with respect they deserved.
Nepal telecom has adopted a strategy, where all office in-charges have knowledge of both
management as well as technology. Nepal Telecom includes four major service cycle steps. i.e. i)
technology selection ii) procurement iii) installation and commissioning iv) commercialization.
People who have technical knowledge and expertise can only select the appropriate technology
and accomplish the job of installation and commissioning efficiently. Procurement and
commercialization demand more of managerial knowledge but also need to have technical
2. Importance of Information Technology

IT drives innovation and innovation is the path to successful business. Without a backbone of IT,
a business is hard to go far and successful in future. Innovation makes businesses run more
efficiently, it increases value, enhance quality and boosts productivity. IT helps in business to

o More accurate business planning

o Effective marketing
o More systematic management
o Real time monitoring and
o Instant customer services.

Information technology had become a key business function for almost every organization and
most have great expectations of their investments in IT for the future benefits to the business
expectations that will be enable the business to:
3. Importance of system risk, security and recovery

Systemic risk is a category of risk that describes threats to a system that breakdown an entire
system rather than simply the failure of individual parts. It is the potential harm that may arise
from some current process. From the IT perspective, risk management is the process of
understanding and responding to factors that may lead to a failure in confidentiality, integrity or
availability of information system. IT security risk is the harm to a process or the related
information resulting from some purposeful or accidental event that negatively impacts the
process or the related information.

Risk management is important in an organization because without it, a firm cannot possibly
define its objectives for the future. If a company defines objectives without taking the risks into
consideration, chances are that they will lose direction once any of threat or vulnerabilities risks
hit home.

In recent years, many companies have added risk management departments to their team. The
role of this team is to identify risks, come up with strategies to guard against these risks, to
execute these strategies, and to motivate all members of the company to cooperate in these
strategies. Larger organizations generally face more risks, so their risk management strategies
also need to be more sophisticated. Also, the risk management team is responsible for assessing
each risk and determining which of them are critical for the business.[ CITATION Ste06 \l
1033 ]

Security means the confidentiality, integrity and availability of information assets is maintained.
Confidentiality means that information is only used by the people who are authorized to access
it. Integrity ensures that information remains intact and unaltered. Any changes to the
information through malicious action, natural disaster or even a simple innocent mistake are
tracked. Availability means that the information is accessible when authorized users need it.
Technological and digitization enable the market of applied cyber- security. The growths of
computing power and its distribution, storage capacity and network traffic create possibilities for
growth in the IT business and cyber security eventually become a thing of utmost importance for
everyone. For the future of the company security is important because it prevents data theft,
protects data from any attack or accidental risk, prevent unauthorized people to access it,
prevents virus attacks and spyware, easy recovery, etc. It is helpful in the adaption process of
mobile payments. Security is important because prevention is better than cure.

Recovery is an area of security planning that aims to protect an organization from the effects of
significant negative events. The purpose is to keep the business running after a disaster occurs.
Recovery planning is the part of asset protection. Planning should focus first focus on recovery
from a total loss of all capabilities.

Nepal Telecom is a leading company in the telecommunication sector working for decades now.
It is providing services as telephony (GSM, CDMA, PSTN, SIP and PPP) and internet as (DIAL-
up, ADSL, EVDO, GPRS) and other entertaining services as CRBT and web SMS. As a
conclusion, the services provided to customers are satisfactory till now but there is needed a lot
of improvement and a regular cope-up is to be made to hold the existing customers and to attract
new customers from competitive market as well. It has been implementing new technologies for
fulfilling the desire of the customers. Nepal Telecom is still concentrating its effort to expand
service and reduce the digital divide.