4/2/2020 Mail - SUPPORT,INFORMATICS (Shared) - Outlook

FW: Urgent problem

Mandar Bedse (Agilent Informatics Support) <informatics_support@cartagenia.zendesk.com>
Thu 4/2/2020 2:57 AM
Cc: SUPPORT,INFORMATICS (Shared) <informatics_support@agilent.com>; fmalvestiti@tomalab.com
<fmalvestiti@tomalab.com>
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Mandar Bedse, Apr 2, 3:26 PM IST:

Hi Laura and Dr. Malvestiti,

Thank you for your time during webex. In webex, we observed the error in client machine and
reason was the connection between client and server PC. As it is resolved, we are closing this
ticket. Feel free to contact us for future queries.

Please spare a few minutes to provide feedback using a link in the email that you will be
receiving after this email.

Best Regards,
Mandar Bedse
Agilent Informatics Support

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Mandar Bedse, Apr 1, 5:22 PM IST:

Hi Hi Laura and Dr. Malvestiti,

Please join the WebEx meeting using the below link and share your screen using "Share" option
on the top of the webex widget.
https://agilent.webex.com/meet/mandar.bedse

To join the teleconference, click on the Telephone icon of WebEx widget -> Click on "Call me" -
>Enter your phone number and click on call. You will receive a phone call on the number
provided. Receive the call and follow the steps to join TC.

Best Regards,
Mandar Bedse
https://outlook.office.com/mail/informatics_support@agilent.com/AAMkAGZjYjEzMzczLWUwYjEtNGFlZi1hMjdiLTBjMGRiMWM4NDE3ZAAuAAAAAAB… 1/4
4/2/2020 Mail - SUPPORT,INFORMATICS (Shared) - Outlook

Agilent Informatics Support

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Mandar Bedse, Mar 31, 9:23 PM IST:

Hi Laura and Dr. Malvestiti,

Sure, Dr. Malvestiti is already in cc of this email.

Best Regards,
Mandar Bedse
Agilent Informatics Support

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PELLEGRINO,LAURA (A-Italy,ex1), Mar 31, 9:12 PM IST:

Sorry here the email address of customer:

fmalvestiti@tomalab.com

Can you send her and to me the email with the link for the webex?

Thanks a lot

Best

Laura

Laura Pellegrino, Ph.D.

Genomics Field Application Scientist

Diagnostics & Genomics Group

Agilent Technologies Italy

M: +39 3358269336 | www.agilent.com (http://www.agilent.com/)

Laura_pellegrino@agilent.com

Mandar Bedse, Mar 31, 8:43 PM IST:

Hi Laura and Dr. Malvestiti

We will be available at 2 PM Italy time tomorrow.

Best Regards,
Mandar Bedse
Agilent Informatics Support

https://outlook.office.com/mail/informatics_support@agilent.com/AAMkAGZjYjEzMzczLWUwYjEtNGFlZi1hMjdiLTBjMGRiMWM4NDE3ZAAuAAAAAAB… 2/4
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PELLEGRINO,LAURA (A-Italy,ex1), Mar 31, 8:27 PM IST:

Dear team,

We can organized a webex with this customer tomorrow and check how we can fix with them?

I put below the email address of Dr, Malvestiti.

The time slot could be or at 10 am or at 2 pm (Italy time).

Please let me know if is working for you.

Thanks a lot

Best regards,

Laura

Laura Pellegrino, Ph.D.

Genomics Field Application Scientist

Diagnostics & Genomics Group

Agilent Technologies Italy

M: +39 3358269336 | www.agilent.com (http://www.agilent.com/)

Laura_pellegrino@agilent.com

Mandar Bedse, Mar 31, 7:15 PM IST:

Hi Laura,

Thank you for contacting Agilent Informatics Support.

Could you please check if the path shown in error is accessible? Also, let us know what update
is taken place?

Best Regards,
Mandar Bedse
Agilent Informatics Support

AUTO-NOTIFICATION: Please be advised that any forward/reply of this message (internal or

external) will automatically update the ticket and notify all contacts associated with this ticket.

PELLEGRINO,LAURA (A-Italy,ex1), Mar 31, 5:56 PM IST:

Dear team,

Here you can see the error message that have one of my customer in CC. She told us that this morning was done an
update on the server pc, could you please let us know how we can fix the problem?

Thanks a lot

Best regards,
https://outlook.office.com/mail/informatics_support@agilent.com/AAMkAGZjYjEzMzczLWUwYjEtNGFlZi1hMjdiLTBjMGRiMWM4NDE3ZAAuAAAAAAB… 3/4
4/2/2020 Mail - SUPPORT,INFORMATICS (Shared) - Outlook
Laura

Laura Pellegrino, Ph.D.

Genomics Field Application Scientist

Diagnostics & Genomics Group

Agilent Technologies Italy

M: +39 3358269336 | www.agilent.com (http://www.agilent.com/)

Laura_pellegrino@agilent.com

From: Francesca Malvestiti <fmalvestiti@tomalab.com>

Sent: Tuesday, March 31, 2020 12:28 PM
To: PELLEGRINO,LAURA (Agilent ITA) <laura_pellegrino@agilent.com>
Subject: aiuto

Ciao laura

mi è comparso questo messaggio e non mi apre cytogenomics, ha perso la connessione al server??

Francesca Malvestiti

fmalvestiti@tomalab.com

TOMA Advanced Biomedical Assays S.p.A., Impact Lab Group

Via Francesco Ferrer 25/27
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