Академический Документы
Профессиональный Документы
Культура Документы
Present to
Sir Shoukat
BY
ADNAN
ZIA Rasheed
SAIMA
Nazish
STRATIGY FOR SUCCESSFUL INTERPERSONAL
COMMUNICATION
DEFINATION
1. Verbal Communication:
It is a type of communication done by using words. It can be both
written and oral. It includes letters, memorandums, e-mails, faxes,
telephonic talks, etc.
2. Non-verbal Communication:
It is a type of communication transmitted without usage of words.
It includes appearance, body language and space, time and silence.
COMMUNICATION CHANNELS
Channels which we use for communication can be direct and
Indirect.
1. Direct Channel:
Using direct channel means that there is a face-to-face interaction
between the sender and receiver while communicating the message.
2. Indirect Channel:
Using indirect channel means that there is not a face-to-face
interaction between the sender and receiver and a device like telephone or
computer is used while communication.
BARRIERS AGAINST SUCCESSFUL INTERPERSONAL
COMMUNICATION:
1. Emotions:
Extreme emotions are most likely to hinder against effective
Communication because the ideal or message maybe misinterpreted.
2. Filtering:
This is where the sender manipulates the information that he
communicates to the receiver. The purpose of this is because sometimes
people would shape and reform the message so that it appears and sounds
favorable to the receiver.
4. Defensiveness:
Defensiveness normally consists of attacking what the sender tells
you, putting out sarcastic remarks, questioning their motives or being
overly judgmental about the subject matter.
5. Cultural Difference:
Sometimes our culture may be a huge hinder for effective
interpersonal communication. When two people with different cultures
communicate, they often do not understand each other's cultures and may
misunderstand the true meaning of what each other are trying to convey
through such a sense.
6. Jargon:
Not everyone understands each other's jargon words. Jargon should
be avoided especially when talking to someone who isn't familiar with
you personally or within your organization.
STRATEGIES FOR SUCCESSFUL INTERPERSONAL
COMMUNICATION
8. MAINTAIN EYE-CONTACT:
Eye-contact should be kept during direct conversation which
should be clear, acceptable and social. Speakers who stare off into space
or keep their eyes glued to their feet do not inspire much attention or
confidence.