Simon Keith CV

Personal Details

Address: Appt 703, The City Life Hotel, 171 Queen Street, Auckland
City

D.O.B: 6th April 1979

Phone: 02102726435

Email: simonkeith1@gmail.com Skype: simon.keith1

Nationality: British Marital Status: With Partner

Personal Profile

I consider myself to be a tenacious pro-active and driven individual,

who is committed to customer care and a win win scenario for both
customer and the business. I am always thinking outside the box, with
a fresh new perspective. I am always focused on the most efficient way
of working to deadlines and targets. I’m a team player but also self
motivated and competent when using my own initiative. I am
committed to continuous personal and professional development.

Personal Attributes

• Very strong problem solving abilities• Excellent interpersonal

• Excellent communication skills
• Honesty and integrity
• Strong Leader and Motivator
• Friendly open and Gregarious
• Energy and Drive to Succeed
skills
• Adaptable and flexible
• Established IT skills
• Open to New Ideas and
Training

I am looking for IT based roles within the Auckland area with a view to
Junior to Intermediate level permanent or contract posts.

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Education and Qualifications

Spark IT Adult Education, Swanscombe (UK) Febuary 2007 –

Present

IC3 (Internet and Core applications level 3) – Internationally

recognized qualification from Microsoft training academy giving me the
skills to operate all Microsoft packages to an intermediate level.
CISCO IT Essentials – International recognized qualification from
CISCO training academy giving me the skills required to operate,
troubleshoot, build and maintain a full computer system. Completed
Oct 2007. This is CISCO's equivalent to the A+ qualification.

CISCO CCNA 1 (Cisco Certified Network Associate) –

Intermediate to advanced qualification to equip me with the skills
necessary to build, maintain and troubleshoot full corporate networks
and related systems. Parts 2 is currently being studied.

Pitman Training Centre, Gravesend (UK) February 2007 -

Present
I am currently studying for my MCSA qualification (distance learning)
as I have already established IT skills. I am currently working on the XP
/ SQL parts of the qualification, with special emphasis on active
directory. Estimated completion June 2009.

Institute of Financial Services (UK) July 04 –

July 05
Certificate of Mortgage Advice and Practice (CeMAP)
Underwriting Mandate to £125,000 ($375,000 NZ approx)

Online developments (UK) Nov 95 –April

96
National Vocational Qualification LV2 Office Administration.
Complete knowledge of Microsoft Packages.

Southfields Secondary School, Gravesend (UK) Sept 90 –

July 95
GCSE: Maths Business Studies
English (lit/Lang) Geography
Science (DBL Award) French

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Career History

Vero / Suncorp (Vero Centre Auckland NZ) May 2008 Jan 2009
Working on the IS service desk my main role was to provide a high
level, best practice 1st line technical support to Vero / Guardian Trust /
Tyndal / Suncorp and Promina end users. Supporting the users on the
phone and via email and face to face. This role is varied and involves
supporting both well known and in-house bespoke systems, AS400
apps, Linux / UNIX, Microsoft applications, Active directory Lotus notes
as well as a full IP telephony network across multiple branches. I also
had responsibility for change management from a service desk
perspective (Reporting changes to the business and attending the
change meetings). My role also involved coaching and supporting new
members of the team. Most aspects of this post involved taking
ownership of logged calls through to a satisfactory resolution with
customer care and satisfaction at the forefront of everything that I do.
Vero has just been classified as a gold winner and world class
organization. This was a contract role that expired on 19/1/09.
Various Temp Posts Oct 2006 Mar 2008
I have held various temp posts while studying part time. I also had the
opportunity to travel Europe and Canada. The posts that I held during
this time bolstered my skills in;
• Customer Care (With emphasis on problem resolution)
• General office / clerical skills (working as an office administrator)

Fujitsu Service desk analyst Feb 2006 -

Oct 2006

First line technician I worked for Fujitsu UK, supporting and

troubleshooting TCP/IP and internet connection problems (Routers
/Firewall / Cabling and wifi issues) for a well known and leading ISP in
the UK called Telewest (with a customer base of well over 60,000). As
well as general desktop support issues. I also helped and advised
customers with spyware and virus removal. This position was for about
6 months. Fully competent troubleshooting home network issues, at
times using remote access technologies where appropriate. My role
supported the following platforms; NT, XP, win 95/2000 and MAC. I can
now also troubleshoot within Vista.

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Various Temp Positions - Oct 2004 – Feb
2006

Have held various temporary posts ranging from Collections based

roles in the subprime market and processing mortgage cases in the
prime market within the Finance and Banking industry. I have also had
some experience within the care industry all positions were undertaken
while awaiting a suitable permanent position. I decided at this point to
retrain into the IT industry.

Abbey National, Petts Wood Apr

04-Dec 04
Mortgage Advisor / Financial Consultant

My main responsibilities included helping and advising customers on

financial products including Mortgage products, General Insurance,
Banking, Credit, Loans and Life products. Abbey is one of the market
leaders for personal finance in the UK. I learnt the skills of technical
underwriting as I was selling the products. This was a regulated post in
the UK finance industry. This was a face to face role giving advice and
actively selling to a need that the customer has. This role had a very
heavy sales focus.

Hobbies and Interests

I am well travelled and have spent time exploring New Zealand and
Canada during 2006 as well as Europe during 2007. Whilst travelling I
have taken the time to become more culturally aware. I also enjoy a
good book, and world cinema. I keep up with current affairs and local
politics and have a wide varied circle of friends. I am also planning to
marry in 2009. I am now going through the process of immigrating to
New Zealand to pursue my long term career aims and take up new
challenges.

Other Information
I arrived in New Zealand on the 1st April and have in my possession a
valid work visa. I am able to undertake temporary / contract work
within IT / Customer Service and Administration type roles, with a view
to a more permanent post leading to a permanent residence.

References

Employment Reference Personal Reference

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Martin Salmons Lisa Toulson
Interroute House 52 Leylands House
Bailey Drive Parkwood Road
Gillingham Business Park Keighley
Gillingham West Yorkshire
Kent BD21 4RF
ME8 0PZ United Kingdom
United Kingdom

+44 (0)1634 385500 +44 (0)1535

213060
Other referees also available both personal and professional.

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