Name of

Programme Bachelor of Applied Social Sciences

Course Title English For Workplace Communication
OUMH 2203
Code
Name of Ms. Cik Norazlina Mohamad
academic staff
Rationale for the OUMH 2203 is a university compulsory course for learners in a majority of OUM
inclusion of the undergraduate programmes. It is part of a series of English language proficiency courses
course offered by OUM by way of enhancing its learners’ English language skills as well as skills in
apply them to their tertiary studies and work.

Semester Offered Every semester

Total Student Face to Face Total Guided and Independent Learning
Learning Time 6 114
(SLT) L T P O  Understanding course contents and
L = Lecture 0 6 0 0 initial discussions (4)
T = Tutorial  Reading module (64)
P = Practical  Online discussion (15)
O= Others  Completing Assignment (15)
 Revision (16)
Credit Value 3 Credits (120 learning hours per semester)
Pre-requisite None
Course
Course The objectives of the course are to:
Objectives
1. Introduce learners to the professional use of English in workplace communication
2. Expose learners to the various types of communication that take place in the workplace
as well as to the typical range of business-related writing
3. Guide learners in lifting their four essential English language skills (listening, speaking,
reading, and writing) in the workplace context to at least the intermediate level.
Learning By the end of this course, learners should be able to:
Outcome
1. Demonstrate basic language-based skills in interpersonal communication, business
etiquette and relationship-building in workplace contexts (PLO5, A2)
2. Employ the appropriate types of oral and written communication modes geared to a
range of business audiences (PLO1, C3)
3. Apply reading and writing skills to decipher a range of business documents and produce
effective business writing (PLO1, C3)
4. Use the appropriate vocabulary items and grammar in professional communication
(PLO4, A5)
Transferable English language skills in listening, speaking, reading and writing in the workplace context
Skills: that are emphasised in this course are transferrable across all domains of life; in other words,
Skills and how these skills, once acquired within the course, may be applied, for instance, in real-life work
they are context (bearing in mind that an overwhelming majority of OUM learners are working adults),
developed and as well as in their present pursuit of higher education. In the latter context, the transferrable
assessed, Project skills will be useful in helping learners to engage with learning materials, communicate with
and practical lecturers and peers, produce effective written assignments, and so on. The aforementioned
experience and transferable skills are developed by learners via their engagement with the course module,
Internship their tutors and peers in face-to-face tutorials and online discussions, as well as with the
range of assessment methods provided.

Teaching-learning Teaching-learning: Blended mode of learning- self managed learning + face-to-face tutorial+
and assessment online learning
strategy Assessment strategy: Formative and summative assessment involved

Synopsis The objective of this course is to introduce students to the necessary English language skills
for the working environment. It encompasses the skills that will enable the students to
communicate effectively when entering the office environment. Without these skills and the
knowledge accompanying them the student may find it hard to communicate effective when
they enter the profession they have chosen, particularly when it involves working in the office
environment.
Mode of delivery  Face to Face
 Tutorial
 Online Learning
Assessment & Assignment 40%
Marking Final Exam 60%
Percentage:
Mapping of the
course/module to
the Programme Programme Education Objectives (PEO)
Aims
PEO1 PEO2 PEO3

OUMH2203  
Mapping of the
course/module to
the Programme Programme Learning

Assessment
Learning Outcome

Teaching
Method
PLO1
PLO2
PLO3
PLO4
PLO5
PLO6
PLO7
PLO8
PLO9
Outcomes

1 Demonstrate basic Tutorial, online Present

language-based skills learning ation
in interpersonal
communication, A
business etiquette and 2
relationship-building in
workplace contexts
2 Employ the appropriate Tutorial, online Final
types of oral and written learning exam
communication modes C
geared to a range of 3
business audiences
3 Apply reading and Tutorial, online Assignm
writing skills to decipher learning ent
a range of business C
documents and 3
produce effective
business writing
4 Practice the appropriate Tutorial, online Present
vocabulary items and learning ation
A
grammar in
5
professional
communication

*Learning Outcomes 1- Knowledge, 2 - Practical skills, 3 - Thinking and scientific skills, 4 -

Communication skills, 5, - Social skills, teamwork and responsibility, 6 - Values, ethics, moral
and professionalism, 7 - Information management and lifelong learning skills, 8 - Managerial
and entrepreneurial skills Leadership skills, and 9 - Leadership skills

Topic Learning Hours

Course Structure

Topic 1 Networking At The Workplace 12

 Starting a conversation
 Making small talk
 Getting down to business

Topic 2 Basic Telephone Skills 12

 Getting ready
 Receiving calls
 Taking and leaving messages
 Difficult calls
 Topic 3 Discussions and Meetings 12
 Meetings
 Expressing opinions
 Expressing agreement / disagreement
 Making / asking for suggestions
 Honing your listening skills
Topic 4 Making Presentations 12
 Presentation pointers
 Planning
 The presentation proper
Topic 5 Business Writing 1 12
 The language of business writing
 The format of business letters
 Grammar: singular and plural forms
 Layout
Topic 6 Business Writing 2 12
 Writing business letters
 Types of business letters
 Writing resumes
Topic 7 Tables, Charts And Graphs 12
 Types of graphic aids
 Tables
 Line graphs
Topic 8 Memos, E-Mails, And Faxes 12
 Memorandum
 Types of memo
 Subject-verb agreement
 Emails
Topic 9 Cover Letters And Resumes 12
 Cover letter
 Resume
Topic 10 Business Reports 12
 Planning and writing reports
 Layout of short reports
 Types of short reports
 Prepositions
 Writing long reports
 Adjectives
 Adverbs and Adverbials

Total 120
Main Reference  Searles, G. J. 2017. Workplace Communications: The Basics 7thed. New York:
Pearson.

Additional  Canavor, N. C. 2015. Business Writing Today: A Practical Guide. Thousand Oaks
References CA: Sage.
 Harvard Business Review. 2014. Presentations. Boston MA: Harvard Business
Review.
 Sullivan, J. 2016. Simply Said: Communicating Better at Work and Beyond. Hoboken
NJ: Wiley.