MPU UNIT

Limkokwing University of Creative Technology

Course Code/Name : MPU3342 – WORK SOCIOLOGY AND MALAYSIAN INDUSTRY

Semester : February, 2020

Lecture’s Name : Ms Kalaivani Munusamy
E-mail : kalaivani.munusamy@limkokwing.edu.my

Read the following case and answer the question.

Case:
“John can you help me decide how to tackle my negotiations next week?” asked Ruby.
“What is the problem?” enquired John. “Well, on Monday I am meeting Erik, and he is
very aggressive and always demands discounts. Then on Wednesday I am meeting with
Stuart, who is always very quiet, co-operative and happy to agree to most of our prices.
And finally James, who is quite assertive and likes to trade. I am just a little confused
as to how best to behave with each of them? Should I match or contrast their
behaviours?”

If you are to advise Ruby, using your knowledge of negotiation and conflict
management, which conflict management styles would you recommend for him to use
to tackle Erik, Stuart and James? Give justifications for the conflict management styles
you would recommend to him.

FOLLOW THE FORMAT BELOW:

 EXPLAIN THE CONFLICT MANAGEMENT STYLES NEEDED FOR EACH PERSON.

 REFERENCES (IF ANY)

INSTRUCTION

 This assignment, which carries 10 % (of the total marks for the module.
 Your assignment should be between 1 to 3 pages. Type it using Times New
Roman font size 12, 1.5 line spacing.
 Any similarities between individual assignments will result in a fail grade.
 MPU UNIT
Limkokwing University of Creative Technology
_________________________________________________________________

SUBMISSION INFORMATION

 Students are supposed to submit the report in THREE (3) hours. Late
submissions may result in certain mark deduction.
 Any required time extension would be considered case by case.
 All answer must be typed. Hand written answers are not acceptable.
 Submit your answer in Google Classroom.

RULES AND REGULATIONS

 You are to complete this assignment individually.

 Do NOT let others see your analysis
 Do NOT e-mail your answers to anyone.
 If someone cheats by using your work, you will be penalised.
 Copying from other resources is plagiarism and the student would get zero
for that subject.

MARKING CRITERIA

 Proper English academic writing and the overall presentation of the

assignment.
 Referencing and utilising suitable resources.