ENGLISH FOR FLIGHT

ATTENDANTSBased on Welcome
Aboard!Contents

Unit 1……………………………………………………2

Unit 2……………………………………………………4

Unit 3……………………………………………………6

Unit 4……………………………………………………10

Unit 5……………………………………………………12

Unit 6……………………………………………………14

Unit 7……………………………………………………18

Unit 8……………………………………………………20

Unit 9……………………………………………………25

Unit 10…………………………………………………..29

General Announcements………………………………..32

Conversations Between Passengers and Flight Attendant….35

Countries and Nationalities…………………………….40

Parts of anAircraft……………………………………...42

Answers…………………………………………….….43
Glossary………………………………………………..47

Phrasal verbs……………………………………………52

Cabin crew announcements manual……………………60

Speeches para emergência preparada…………………..62

Flight attendants...............................................................64

What the recruiter won’t tell you

(about flight attendant job)……………………………...66

Caution: celebrity onboard……….……………………..67

Seven tips for effective resume writing…………………69

Interview questions………………….…………………..70

Example of a job interview………………………………70

Tips and steps for a good job interview………….………71

Interview questions you may be asked……………………71

Job interview body language………………………………74

Interviewing information…………………………………74

Fifty standard interview questions…………………………97

 
Unit 1
THE FLIGHT ATTENDANTNature of work

Flight attendants are responsible for the passengers’ safety and

comfort. At least one hour before each flight, attendants receive
a briefing from the captain on such topics as expected weather
and a special passenger’s problem.
The attendants see that the cabin is in order,that supplies of food
beverages, blankets and reading material are adequate, and that 
first aid kits and other emergency equipment areaboard and in
working order. As passengers board the plane, attendants greet
them, check their tickets,and assist them in storing coats and
carry-on luggage.Before and after take-off, the attendant
performs a variety of duties, including:

-Instructing passengers on the use of emergency equipment

-Checking that seat belts are fastened and seat backs are in the
forward position

-Answering questions about the flight (arrival times,

connecting flights, meals, etc.)
 
-Distributing magazines, pillows and blankets
 
-Helping those in need (handicapped, ill, injured, children, the
elderly)
 
-Serving meals and beverages
After the plane lands, attendants assist passengers-in-need as
they leave the plane and thank the others for choosing their
airline.Assisting passengers in the rare event of an emergency is
an important function of the flight attendant.This may range
from reassuring passengers during occasional encounters with
strong turbulence toopening emergency exits and inflating
evacuation chutes following an emergency landing.Many
passengers choose an airline based on the flight attendants
service. It is therefore critical that theattendants be friendly and
courteous, provide the highest level of service, and “go the extra
mile”whenever possible.

Choose the correct answer based on the text above:

1. Flight attendants are responsible for:
 
a)The weather briefing 
 
b)The passengers’ safety and comfort
 
c)The airplane
 
d)The flight
 
2.Various passengers choose an airline company based on:
 
a)The name of the airline 
 
b)The size of the airplane
 
c)The flight attendants’ service
 
d)The type of meals that are served

 
3.One of the duties of a flight attendant is to answer questions
about:
 
a)Arrival times 
 
b)Meals
 
c)Connecting flights
 
d)All of the above

Answer true or false

 
1.A flight attendant should never instruct a passenger on how to
use the emergency equipment.
 
a)True 
 
b)False
 
 
2.A flight attendant should always assist passengers-in-need as
they leave the airplane.
 
a)True 
 
b)False
 
3.Flight attendants are briefed by the ticket agent
 
a)True 
 
b)False

 
4.The flight attendants duties end as soon as the airplane lands.
 
a)True 
 
b)False

GRAMMAR
What is your name?
My name is Cindy.Where are you from?  
I am from Canada.What is her name? 
Her name is Noriko.Where is she from? 
She’s from Japan.What are their names? 
Their names are Paul and Sheila.Where are they from? 
They are from England.

A)Fill in the blanks and practice the following dialogues.

 
1. ______________________ name?

His name ___________ Roger. _________ a pilot.

 
2. __________________ she from?

 ____________________ from New Zealand.

 
 3.____________________ you from? 

__________________ from Brazil.

 
4. _________________ their names?

 ____________________ Mark and Wendy

 
5. _________________ it from?
 It’s from Italy.
B)Complete the above dialogues using the following
contractions.
What is = what’s You are = you’re
She is = she’s We are = we’re
Where is = where’s He is = he’s
It is = it’s They are = they’re
 

 
 Unit 2
THE CREW
The flight crew hierarchy

The flight crew is made up of a group of people who work in an

aircraft when it is flying from one cityto another on a domestic
or international flight.The flight crew is organized into two
groups. The first group, the captain and the co-pilot or
firstofficer, works in the cockpit. Some airplanes still require a
flight engineer to monitor the plane’sengines and systems.
Nowadays, most airplanes have two-man crews who are
responsible formonitoring all the systems.The second group,
called “cabin crew”, consists of a flight director/purser and
flight attendants thatassist the passengers in the cabin. They
perform a variety of duties in order to offer safety and comfortto
all the passengers. The flight director/purser/1
st
 flight attendant is responsible for all the flightattendants, and
he/she relates important information to the captain.Fill in the
blanks:a)
 
In small airplanes, the ____________________ is responsible
for the flight attendants. b)
 
The __________________ assists the pilot in the cockpit.c)
 
The __________________monitors the state of the aircraft’s
engines and other systems.d)
 
The ___________________ has the full responsibility for every
flight.e)
 
The ______________________________ may hold the same
rank as the captain.f)
 
The _____________________________ is responsible for the
passengers’ safety and comfort.g)
 
In a large aircraft, the _____________________________ is
responsible for the flightattendants.Answer true or false:1.
 
 Nowadays most airplanes require three-man crews.a)
 
True b)
 
False2.
 
The flight director/purser is responsible for all the flight
attendants.a)
 
True b)
 
False3.
 
Flight director/purser is not responsible to the captain.a)
 
True b)
 
FalseGRAMMAR
Positive
I amYou areHe isShe isIt isWe areYou areThey are
Question
Am I?Are you?Is he?Is she?Is it?Are we?Are you?Are the
 
 
Short answers
Yes, I am.Yes, you are.Yes, he is.Yes, she is.Yes, it is.Yes, we
are.Yes, you are.Yes, they are. No, I am not. No, you are
not. No, he is not. No, she is not. No, it is not. No, we are
not. No, you are not. No, they are not.OrOrOrOrOrOrOrOr No,
I’m not. No, you’re not. No, he’s not. No, she’s not. No, it’s
not. No, we’re not. No, you’re not. No, they’re
not.Am I late for my flight? No, you are not.Is she from Brazil? 
No, she’s not.Are you from Germany? No, I’m not. I am from B
razil.Are you a businessman? Yes, I am.Is that passenger from C
uba? Yes, he is.Is the flight engineer French? No, he isn’t. he is 
Canadian.Fill in the blanks and practice the following
dialogues:1.
 
 ________ the flight engineer from Spain? No, ___________.
He’s from Jamaica2.
 
 _______________ flight attendants?Yes, _____________.
They work for a Japanese airline.3.
 
 ________________ the airplane ready to leave? No,
___________. It needs more fuel.Write three dialogues like the
previous ones.1
 
 ___________________________________________________
__________________________ _________________________
___________________________________________________
_2
 
 ___________________________________________________
__________________________ _________________________
___________________________________________________
_3
 
 ___________________________________________________
__________________________ _________________________
___________________________________________________
_
 
 6
Unit 3BOARDING THE AIRPLANEThe captain’s briefing
in the operations room
•
 
Crew meets at the operation’s room in order to prepare for
the flight.
•
 
Captain files his flight plan.
•
 
Captain has all the information, such as weather conditions, to
complete the flight safely.
•
 
Captain tells his crew about the weather conditions.
•
 
Captain is told any relevant information about the passengers.
•
 
Crew checks for any VIP’s. They receive special treatment.
•
 
Purser briefs the flight crew about any passenger’s special
requirements such as meals(vegetarian, kosher) seating
arrangements for handicapped or ill passengers,
andunaccompanied minors (Ums).Referring to the text above,
link the words.a)
 
Unaccompanied ______ arrangement b)
 
Operations ______ conditionsc)
 
Seating ______ roomd)
 
Weather ______ plane)
 
Flight ______ minor
Safety equipment
These are the items that are checked during the pre-flight
check*:BassinetCO² fire extinguisherCrew life vestCrew
maskDemo life vestDrugs kitDry chemical extinguisherEscape
slideExtinguisherFire axeFirst aid kitFlight attendants life
vestFlight attendants maskH²O fire extinguisherInfant life
vestLife raftMegaphoneO² bottlePassengers O² maskRadio
beaconRopeSmoke goggles
•
 
These items may vary from aircraft type to aircraft type. This is
only given for language-training purposes.
Match the words and the pictures.1
 
Fire axe2
 
Life raft3
 
H²O fire extinguisher4
 
Megaphone5
 
First aid kit6
 
Escape slide