Sa interview basic questions lang like: 2. Listen carefully.

3. Acknowledge.
What is call center? Is an office set up to handle a large volume 4. Empathy if they have a problem.
of telephone calls, especially for taking orders and providing Sample verbatim
customer service. (sorry to hear that, i know how it feels.)
5. Assurance / Ownership
1. How will you handle irate customer? Apologize. Sample verbatim
2. Sympathize and Empathize. (Let me help you.)
3. Accept Responsibility. 6. Give them an answer.
4. Prepare to Help. 7. Use power words to express feelings.
(Perfect! Great! Excellent choice!)

Why call center? Because working in a call center gives you the 8. Recap

opportunity to polish and strengthen your communication skills via (I'm glad we solve your problem regarding)
communication with customers.
9. Offer additional assistance
Strength and Weakness?
(Is there anything else that i can help you?)
Something about yourself.
10. End / Close the call.
Why we shouldn't hire you?
Call Simulation:
Why we should hire you? You: Thank you for calling hotel reservation! My name is
_______. How can i help?
What will make you absent? An act God Cx: I'm going to NY this Tuesday, can you look for the cheapest
room available?
What is customer service? You: That's great! I'll be more happy to help you find a room, let
me go ahead and check real quick.
(Read the list then suggest a room)
CALL SIMULATION Cx: Alright! Please reserve it for me.
You: Consider it done! Is there anything else that i can help you
Mock Call - is a call simulation between you and the interviewer. with?
They will gauge how you speak over the phone and how good is Cx: No, that's it.
your listening skills. You: Thank you for choosing hotel reservation. Again, this is
______. Have a great day!
Listen carefully Congrats if pumasa ka. They'll ask you to complete your
Response right away requirements.
Call flow:
1. Open the call. Take it slowly.