JANE DOE

123.456.7890 | janedoe@nomail.com

A seasoned systems expert with over 17 years of experience, I have been fortunate to recommend,
implement and maintain the full spectrum of technologies required to operate one of the highest-
rated hospitals in the country. From running patient-centric technologies, to ensuring institutional
systems function smoothly, I have found my niche is in empowering people to navigate and
maximize their experience with complex information system.

AREAS OF EXPERTISE

● Oracle ERP & HCM Cloud ● Cross-functional team building

● Coding: Java Script, HTML, SQL ● Customer experience
● Critical Lifecycle System Review ● Systems efficiency analysis

PROFESSIONAL EXPERIENCE

CEDARS-SINAI MEDICAL CENTER LOS ANGELES, CA

Systems Analyst, Enterprise Information Systems 2013–2018

▫ Implement and maintain 15 critical and non-critical information systems impacting 18,000+ people.
▫ Monitor and optimize existing systems, ensuring resource maximization.
▫ Uphold change management and control standards.
▫ Troubleshoot all systems across the organization.
▫ Develop strong client and vendor relationships.
▫ Implement complex system migrations and “go-live” strategies for partners across the organization.

Accomplishments:
▫ Achieved 96% system functionality across the organization.
▫ Automated and implemented a mortality tracking mechanism that use to require manual entry.
▫ Trained over 2,400 employees to use our information systems.

Data Report Analyst- Resource Outcomes Management 2008–2013

▫ Use patient-centric data to analyze, manage and monitor quality of service.
▫ Collect, measure and derive financial and clinical insights from organization-wide data analysis.
▫ Enhance and transform services by offering advanced analytics and strategic guidance.
▫ Carry out ad-hoc reports to proactively support and enhance performance.

Accomplishments:
▫ 95 ad-hoc projects, 100% of them leading to meaningful process transformations.
▫ Earned Best Customer Support award, with twenty-six 5 star reviews from clients.
▫ Coordinated system implementation that generated savings of over $5M in two years.

Quality Services Coordinator- Quality Improvement 2003–2008

▫ Partnered with technical and clinical staff as their go-to company-wide data expert.
▫ Developed and implemented Physician Feedback Information System.
▫ Streamlined intake, triage, referral and data entry processes.
▫ Supervised volunteer and youth development students.
 JANE DOE
123.456.7890 | janedoe@nomail.com

Management Assistant- Cardiovascular Intervention Center 2001–2003

▫ Monitored all record keeping procedures in the Advanced Revelation QA program.
▫ Interacted with medical personnel, staff and patients, ensuring the delivery of quality service.

CIGNA HEALTHCARE GLENDALE, CA

Enrollment Specialist 2000–2001

VETERANS ADMINISTRATION MEDICAL CENTER LOS ANGELES, CA

Recreational Therapist 1995–2000

EDUCATION

BACHELOR OF SCIENCE IN HEALTH SERVICES MANAGEMENT | La Verne, CA

ABOUT ME

Quality time with those I love has always been a priority- this is how I picked up horseback riding with my
mom, painting with my dad and photography with my son. As a personal hobby, I picked up
Orangetheory fitness workouts in 2016, after committing to help my friend lose over 20 pounds. After my
friend reached her goal, these workouts became my passion- both because they push my limits and
make me feel inspired.