Justification to solve the problem of digital transformation in

Colombian enterprise?

Global Justification
In today's world, companies are built through processes, trying to develop high-level processes. Six Sigma and other tools are designed to refine and improve those processes to create efficiency, focus, and quality improvement. In
contrast to this, digital transformation reduces the processes that a company currently does or could do, automates the work that people do, and turns the process into software. What remains is data.

Digital converts processes into data. This allows organizations to view their business through the lens of data rather than the goal of the process. Suddenly, the data makes it clear that people matter and that the customer experience
matters. For example, instead of viewing customer service as a set of processes initiated by the customer or the organization, it is customer data that forces the organization to think about the customer experience.
212032_Group number

National justification
The justification for finding new ways to adopt digital technologies is that there are sites that do not have the possibility of carrying out major infrastructure projects for the implementation of these means, that is why it is so important to
reach 100% in digital transformation and connect all the families and PYMES of the country.
A large number of studies agree that we are in a great revolution in the economy and society in general, due to the impact of Information and Communication Technologies in all activities daily. Along these lines, Creative Territory (2016)
states that:
Social, political and economic structures have never undergone changes not as significant or as vertiginous. The technologies that illustrated the futuristic and science fiction movies we grew up with a few years ago today they are a
reality as a consequence of the digital revolution.In the same way that society has been transforming into a digitized one, the economy is undergoing its own transformation. There are not a few studies and publications that describe
current customer behavior and the high level of demand that is accompanied by the power of information to within reach. Moreno (2016), in his study of digital transformation in the electrical sector, comments:
The world is undergoing a digital transformation. Changes in habits of consumers, Internet penetration and the expansion of new technologies have pushed power companies to face their digitization so as not to lag behind other
industries in a market increasingly competitive.

Industrial Engineering justification

Technology drives the need for digital transformation and supports the digitization of an organization. In addition, there is not a single application or technology that allows digital transformation, but there are multiple key processes that
an organization must generally have to face the transformation:

Cloud computing, for example, gives the organization faster access to the software it needs, new functionality and updates, plus data storage, and enables it to be agile enough to transform.
Information technology enables an organization to focus its talent investment and research and development money on customized solutions that support its requirements and the processes that set it apart in the marketplace.
Mobile platforms allow work to be done wherever and whenever.
Machine learning and artificial intelligence technologies provide organizations with the knowledge to make more precise decisions about sales, marketing, product development and other strategic areas.
Other technologies that drive business transformation are blockchain, augmented reality and virtual reality, social media and the internet of things (IoT).

PowerData, G. (2020). Transformación digital. Qué es y su importancia y relación con los datos. Retrieved 31 March 2020, from https://www.powerdata.es/transformacion-digital