Letter of enquiry

12-december-2019
Mr. Andrei Ionesco
Director
Huawei
Vasile Milea, 4
032451Bucharest

Dear Mr. Ionesco,

I am writing to enquire about your latest phones. I need new phones fo my employees as
soon as possible. I also saw the online ad about the 20% discount at 5 phone purchase and i
would like to benefit from this offer.
About the phones i would like to know more details about the camera resolution and internal
memory. What do you recommand?
I look forward to your reply.

Sincerely,
Gabriela S.
 Offer
14-december-2019
Ms. Gabriela Stegaru
Manager
Akaconstruct
1 Decembrie, 12
032455Bucharest

Dear Ms. S.,

Thank you for your enquiry of 12 december. In answer to the specific questions in your
letter, first let me say we are willing to consider a 50% discount on more than 10 phones
purchases and 3 year warranty.
The right phone for your team I consider to be our Huawei P smart Pro 2019, it has a dual
camera resolution of 48 MP, f/1.8, (wide) and 8 MP, f/2.4, 13mm (ultrawide) plus 2 MP, f/2.4,
(depth sensor). And for internal memory 128GB 6GB RAM but you can also use a microSD, up
to 512 GB (uses shared SIM slot).
If you require any further information, please contact me.

Sincerely,
Andrei Ionesco
Andrei Ionesco

Huawei Director
Vasile Milea, 4
032451Bucharest
 Order letter

16-december-2019

Mr. Andrei Ionesco

Director
Huawei
Vasile Milea, 4
032451Bucharest

Dear Mr. Ionesco,

Thank you for your response of 14 december and for the discount that you offered me.
I would like to order 10 Huawei P smart Pro 2019 as soon as you can.

Your sincerely,
GabrielaS.
 Letter of complaint

28-december-2019

Mr. Andrei Ionesco

Director
Huawei
Vasile Milea, 4
032451Bucharest

Dear Mr. Ionesco,

I am writing in connection with previous order for 10 huawei phones. On checking the
packages 8 of them arrived in good condition and sealed, but unfortunately 2 of them were
unsealed and replaced with another model.
I would like to have the 2 unsealed phones before 5 january, because i want to be able to
check for myself the order.
I look forward to hearing from you.

Sincerely,
GabrielaS.
 Adjustment letter

3-january-2020

Ms. Gabriela Stegaru

Manager
Akaconstruct
1 Decembrie, 12
032455Bucharest

Dear Ms. S.,

We have received your letter of 28 december about the replaced phones.

We apologise for the mistake, we discover who was responsible for this and we took care of
it.
Two Huawei P smart Pro 2019 have been sent to you. In this letter, I have enclosed a discount
coupon for 20% off your next purchase. We have also deducted the cost of shipping.

Again, I regret the error and apologise for any inconvenience.I look forword to serving you in
the future.

Sincerely yours,
AndreiIonesco
Andrei Ionesco

Huawei Director
Vasile Milea, 4
032451Bucharest