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FINALTERM EXAMINATION
FALL 2006 Marks: 60
MGT503 - PRINCIPLES OF MANAGEMENT (Session - Time: 120min
2)
StudentID/LoginID: ______________________________
INSTRUCTIONS:
Please read the following instructions carefully before attempting any question:
• Do not ask any question about the contents of this examination from anyone.
• You may wish to pace yourself with your own watch, but the Supervisor will be the
official timekeeper of the test.
• Failure to comply with the Supervisor’s directions will result in your test being
cancelled. Please comply with supervisor’s directions to avoid any unpleasant
event.
Joe Gleason is the supervisor of the machine shop, where he has the most
experience of any employee using the tool and die making equipment; he shows
his people how to complete tasks using the most practical and efficient methods.
Joe demonstrates a high level of ___________ skills.
► Technical
► Supervisory
► Decision-making
► A systematic structure
► Management competencies
Jose is involved with discussions among employees, management and the union
to which his employees belong. They are discussing wage issues. Management is
interested in keeping the wages at minimum wage. The employees/union wants
$.50 plus minimum wage. Jose is performing which managerial role?
► Monitor
► Entrepreneur
► Negotiator
► Organizer
__________ is not one of the eight steps in the decision making process.
► Conceptual
► Intuitive
► Group interaction
► Laggard
► Organization’s use of debt to finance its assets and whether it’s able to meet
the interest payments on the debt
__________ is a communication that flows from a higher level to one or more lower
levels in the organization.
► Horizontal communication
► Upward communication
► Downward communication
► Storming
► Norming
► Forming
► Performing
► Span of control
► Line authority
► Staff authority
► Power
Question No: 10 ( Marks: 1 ) - Please choose one
► Rule
► Procedure
► Policy
► Nonprogrammed decision
► A product structure
► A divisional structure
► A matrix structure
► A functional structure
► Simple structure
► Functional structure
► Divisional structure
► None of given option
► Clayton Alderfer
► McClelland
► Douglas McGregor
► J. Stacey Adams
► Expectancy Theory
► Reinforcement Theory
► ERGTheory
► Michigan Studies
The national boundaries of world businesses today are becoming increasingly well
defined and controlled as global competition increases.
► True
► False
All organizations develop a systematic structure that defines and limits the behavior of
their members.
► True
► False
Top managers are mainly responsible for implementing overall organizational plans so
that organizational goals are achieved as expected.
► True
► False
► True
► False
The unique characteristic of the matrix structure is that employees have only one boss.
► True
► False
The obligation of a business to meet its economic and legal responsibilities is known as
____________.
__________ thinking is the effort to solve problems by generating new ways of viewing a
problem and seeking novel alternatives.
Describe the Mintzberg’s Figurehead and Spokesperson roles. Are they related?
What are the reasons that manager resists to delegate his powers to subordinates?
Michael E. Porter developed three business level strategies. Discuss the difference
between cost leadership and differentiation strategy.
Being a manager of upcoming mobile company, how will you contribute in its goal-
setting?
Identify management practices that are likely to lead more motivated employees?
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FINALTERM EXAMINATION
FALL 2007 Marks: 60
MGT503 - PRINCIPLES OF MANAGEMENT (Session - Time: 150min
3)
StudentID/LoginID: ______________________________
Please read the following instructions carefully before attempting any question:
1. Write your student ID, Name and Centre Name /Code on the question paper as well as on
answer sheet; Failure to do so will result in paper cancellation.
2. All questions are compulsory.
3. This exam consists of 15 Multiple Choice Questions (MCQs) carrying 1 mark each, 5 True
False carrying 1 mark each, 5 Fill in the blanks carrying 1 mark each, 3 Short questions
carrying 5 marks each and 2 Descriptive Questions carrying 10 marks each.
4. For each MCQ question, read the choices available carefully and “Encircle” (don’t tick mark)
one which you consider is the most suitable answer. Zero mark will be given if more than one
option is “Encircled”.
5. Write only one most suitable answer for fill in the blanks. More than one answer will be marked
zero.
6. Cutting and overwriting in objective type questions (MCQs, Fill in the blanks and True/ False)
is not allowed; if done so, that particular question will be marked zero.
7. Attempt all MCQs, True/False and Fill in the blanks on the question paper, Objective
questions attempted on the answer sheet will not be considered for marking and will be
graded zero.
8. If you believe that some essential piece of information is missing in any of the questions, make
an appropriate assumption and use it to solve the problem.
9. While solving your descriptive part on the answer sheet, question numbers must be written in
accordance with the number specified for each question in the question paper to avoid any
inconvenience.
10. Use of lead pencil is strictly prohibited.
13. Use of mobile phones is strictly prohibited; switch it off if it is in your custody.
14. Failure to comply with the Supervisor’s directions will result in your exam paper being
cancelled. Please comply with supervisor’s instructions to avoid any unpleasant event.
A ___________span of control is associated with many levels of management, which gives rise to
a ___________ organizational structure.
► Wide; tall
► Wide; flat
► Narrow; tall
► Narrow; flat
The theory that an individual tends to act in a certain way, with the expectation that the act will be
followed by a given outcome and according to the attractiveness of the outcome is _____.
► Equity theory
► Three-needs theory
► Motivation-hygiene theory
► Expectancy theory
Leaders who inspire followers to transcend their own self-interests for the good of the
organization, and are capable of having a profound and extraordinary effect on followers are _____
leaders.
► Transactional
► Transformational
► Democratic
► Autocratic
A group of employees with expertise in a variety of specialty areas who are brought together to
work on a project or specific activity is a:
► Self-managed team
► Virtual team
► Problem-solving team
► Expert power
► Reward power
► Legitimate power
► Coercive power
When an editor in the college textbook department of a publishing company communicates directly
with the regional marketing manager about a customer problem, this is an example of
______________.
► Downward communication
► Horizontal communication
► Lateral communication
► Diagonal communication
In the decision-making process, once alternatives have been identified, a decision maker must
analyze each one by evaluating it against __________.
► Heuristics
► Risks
► Nonprogrammer decisions
► Decision criteria
► Formulating strategies
► Implementing strategies
► Evaluating results
► The amount of time an individual activity can be delayed without delaying the whole
project
► Employees requesting vacation time must submit the appropriate form at least three
weeks prior to the beginning of the requested vacation period.
When an organization is in several different businesses, these single businesses that are
independent and formulate their own strategies are often called _____.
► Monopolistic advantages
► Quality controllers
► Stars
___________ involves allocating resources by detailing what activities have to be done, the order
in which they are to be completed, who is to do each, and when they are to be completed.
► Benchmarking
► Budgeting
► Scheduling
► Competitor intelligence
► Centralization; decentralization
► Decentralization; centralization
► Specialization, centralization
► Specialization, decentralization
► The average person can learn to accept and even seek responsibility
Cross-functional teams rely heavily on lateral communication, but such communication can cause
conflicts if employees don't keep their managers informed about decisions they've made or actions
they've taken.
► True
► False
Planning is often considered to be the primary management function because it establishes the
basis for all the other things that managers do.
► True
► False
If Zaheer and Ferhan are both trying to take control of the group at every meeting, it is in the
forming stage of group development.
► True
► False
► True
► False
Goals should reflect desired outcomes and should be congruent with the organizational mission
and goals in other organizational areas.
► True
► False
Take __________ which is determining how and why performance has deviated and correcting the
source of deviation.
___________ occurs as group members attempt to assess the ground rules that will apply to a task
and to group interaction.
___________ is the recording systems which enable senders to leave messages for receivers by
telephone.
___________ leaders tend to make unilateral decisions, dictate work methods, limit worker
knowledge about goals to just the next step to be performed, and sometimes give feedback that is
punitive.
StudentID/LoginID:
Student Name:
INSTRUCTIONS
Please read the following instructions carefully before attempting any question:
• All questions are compulsory.
• This exam consists of 15 Multiple Choice Questions (MCQ's), 5 True/False
statements, 5 Fill in the Blanks, 3 Short Questions and 2 Descriptive Questions.
• "MCQs", “True/False” and "Fill in the blanks" carry 1 mark each. While Short
Questions carry 5 marks each and Long Descriptive Questions carry 10 marks
each.
• Do not ask any questions about the contents of this examination from anyone.
a. If you think that there is something wrong with any of the questions,
attempt it to the best of your understanding.
b. If you believe that some essential piece of information is missing, make
an appropriate assumption and use it to solve the problem.
• This examination is closed book, closed notes, closed neighbors.
• You may wish to pace yourself with your own watch, but the Supervisor will be
the official timekeeper of the test.
• Use of mobile phone is strictly prohibited. Please switch your mobile phones off
during the examination.
• Failure to comply with the supervisor's directions will result in your test being
cancelled. Please comply with supervisor's directions to avoid any unpleasant
event.
► Psychology
► Sociology
► Political science
► Anthropology
The General Manager’s meeting was most likely a result of the following management
function:
► Organizing
► Planning
► Decision-Making
► Controlling
Question No: 5 ( Marks: 1 ) - Please choose one
► Agriculture
► Industrialization
► Manufacturing
► Information
► Power distance
► Uncertainty avoidance
Managers today realize that long-term success can be achieved primarily by satisfying
the customer. Customers are demanding quicker service, higher quality, and more
_____.
► Personal attention
► Variety in services
► Online choices
The belief that a firm's obligation goes beyond that required by law and economics,
and includes a pursuit of long-term goals that are good for society is known as:
► Social responsiveness
► Ethical responsibility
► Social responsibility
► Social obligation
► A reference to quality
► Directional
► Flexible
► Specific
► Standing
A variation of the electronic meeting that links together media from different locations
is ___________
► E-commerce
► The Delphi technique
► Video conference
► E-conference
Which of the following is not an advantage of group decision making over individual
decision making?
► Increased legitimacy
► Responsibility
► Power
► Money
► Influence
Which of the following is not a contingency variable that determines the appropriate
span of control for managers?
► Employee training
► Task complexity
► Expenses
practice however, MBO has been successful only about 20 to 25 percent of the time,
primarily because of lack of support from top management and poor goal-setting and
communication skills.
► True
► False
Michael E. Porter has devised the five competitive forces model as an approach for
analyzing the internal environment for both the nature and the intensity of
competition in a given industry in terms of five major forces.
► True
► False
► True
► False
► True
► False
Synergy is the ability of the whole to equal more than the sum of its parts.
► True
► False
-------------is the process of predicting changing conditions and future events that may
significantly affect the business of an organization.
---------------is a position that has authority and responsibility for achieving the major goals of
ization.
___________is the need for power in which individuals focus on what they can do to solve
problems and further organizational goals.
A ---------------- is a means whereby an organization that is unable to pay its debts can
seek court protection from creditors and from certain contract obligations while it
attempts to regain financial stability.
Describe how the employee selection process might be used to encourage ethical
behavior of the employees.
Identify how managers can build their trust within the organization?
Question No: 29 ( Marks: 10 )
“Expectancy theory states that an individual tends to act in a certain way based on the
expectations that the act will be followed by a given outcome and on the attractiveness
of that outcome to the individual” What role does perception play in expectancy
theory?
Which do you think is more important for the manager: speaking accurately or listing
actively? Why?
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MIDTERM EXAMINATION
FALL 2006 Marks: 35
MGT503 - PRINCIPLES OF MANAGEMENT (Session - Time: 60min
3)
StudentID/LoginID: ______________________________
Failure to comply with the supervisor’s directions may result in your test being
cancelled.
For Teacher's use only
Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14
Marks
► Lack of skills
► Lack of accountability
► Possession of resources
Getting work done with a minimum effort, expense, or waste is the definition of
__________ .
► Management
► Planning
► Efficiency
► Effectiveness
Question No: 3 ( Marks: 1 ) - Please choose one
► The unexpected
► The incongruous
► Long-run profits
► Stockholder interests
► Ethical obligations
► Costs
► Mintzberg
► Abraham Maslow
► Robert Owen
► Henri Fayol
The organization should have a single plan of action to guide managers and
workers is a principle presented by Fayol is named as ___ .
► Unity of direction
► Unity of Command
► Authority
► Discipline
► Personal attention
► Variety in services
► Online choices
The consultant tells George that the major difference between managers of large
organizations and small business owners is which of the following?
► Certainty
► Uncertainty
► Risk
► Optimal decision-making
(a)How is e-commerce different from e-business, and what are the main
forms of e-commerce transactions? (3)
(b) Differentiate between technical and conceptual skills within the
hierarchy? (2)
What type of trends will impact the managerial work in 21st century?
Explain those.
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MIDTERM EXAMINATION
FALL 2007 Marks: 40
MGT503 - PRINCIPLES OF MANAGEMENT (Session - Time: 120min
5)
StudentID/LoginID: ______________________________
Please read the following instructions carefully before attempting any question:
For each MCQ question, read the choices available and encircle one which you consider is the
most suitable answer. Zero marks will be given if more than one option will be marked.
Write only one answer for fill in the blanks. More than one answer will be marked zero.
Attempt all MCQs on the question paper, no credit will be given to the MCQs attempted
on the answer sheet.
Remember not to spend too much time on any MCQ. Since all MCQs carry equal marks, it is
important to manage your time and response to test questions effectively.
Do not ask any questions about the contents of this examination from anyone.
You may wish to pace yourself with your own watch, but the Supervisor will be the official
timekeeper of the test.
Ali is not inclined to loneliness, social anxiety, and depression. Therefore he spends his time
in clubs, professional organizations, sports teams, or have small social connections with close
colleagues and friends. Which of the following need he fulfills?
► Belongingness
► Safety
► Self Actualization
► Esteem
► Interpersonal
► Informational
► Decisional
► Planning
► Conceptual
► Interpersonal
► Technical
► Connection
The process of monitoring performance, comparing it with goals, and correcting any
significant deviations is known as:
► Planning
► Organizing
► Leading
► Controlling
► Followed
► Changed
► Flexible
► Long term
► Protection of individual rights to free speech, privacy, religion and due process
interests
A large chemical company not only disposes of all toxic waste properly as outlined by law,
but it also spends $1 million each year on research to determine better processes for all
businesses to use in disposing of toxic wastes. This company is exhibiting which of the
following?
► Social responsibility
► Social obligation
► Moral obligation
► Social responsiveness
► Legal
► Political
► Economic
► International
Which of the following is not included in the Taylor’s four principles of management?
► Study each part of the task scientifically, and develop a best method to perform it.
► Carefully select workers and train them to perform a task using the scientifically
developed method.
► Cooperate fully with workers to ensure they use the proper method.
___________ is the planning and implementing of organizational systems and practices that
maximize the potential of employees to contribute to organizational goals and develop their
capabilities unhindered by group identities such as race, gender, age, or ethnic group.
► Managing Diversity
► Organizational Culture
► Organizational Environment
___________ includes that an employee should receive orders from one superior only.
___________ is a system of shared meaning and beliefs within an organization that determines in
large degree, how employees act.
___________ is a condition in which the decision maker chooses a course of action without
complete knowledge of the consequences.
A___________ is a set of interrelated and interdependent parts arranged in a manner that produces
a unified whole.
____________ are the criteria that define what is relevant and important in making a decision.
"Entrepreneurial activities are substantially different depending on the type of organization that is
being started". Describe some of the common characteristics in the entrepreneurs.
What is workplace spirituality and how is it an issue that managers must deal with?
Describe in detail the key skills that managers need to perform the duties and activities
associated with being a manager.
VIRTUAL UNIVERSITY
TOTAL MARKS: 40
INSTRUCTIONS:
For each MCQ question, read the choices available and select the choice which you consider is
the correct answer, by clicking on the appropriate check box.
A clock is given in the exam software. Software will automatically be closed at the end of 90
minutes.
Remember not to spend too much time on any one MCQ. Since all MCQ’s carry equal marks, it
is important to manage your time and responses to test questions effectively.
Failure to comply with the Supervisor’s directions will result in your test being cancelled.
Please comply with supervisor’s directions to avoid any unpleasant event.
------------------- roles involve people and other duties that are ceremonial and symbolic in
nature.
Informational.
Interpersonal.
Decisional.
All of the given options.
------------------ is the use of scientific method to define the “one best way” for a job to be
done.
Scientific management
Bureaucratic management
Administrative management
Management
Question No. 5 Marks : 1
Getting work done with a minimum of effort, expense or waste is the definition of _________
Management.
Planning.
Efficiency.
Effectiveness.
Managers having the least authority and are at the lowest level in the hierarchy of the
organization are called ----------------
Middle level managers
Top level managers
First-line managers
None of the given options
If you are a manager in the Lever Brothers and your company is launching new product
(Face wash). How would you conduct SWOT analysis of that product internally?
MIDTERM EXAMINATION
SPRING 2007 Marks: 40
MGT503 - PRINCIPLES OF MANAGEMENT (Session - Time: 90min
4)
StudentID/LoginID: ______________________________
Please read the following instructions carefully before attempting any question:
• This exam consists of 10 multiple choice questions carrying 1 mark each, 5 fill in
the blanks carrying 1 mark each, 5 Short questions carrying 3 marks each and 1
Descriptive question carrying 10 marks.
• Do not ask any questions about the contents of this examination from anyone.
• You may wish to pace yourself with your own watch, but the Supervisor will be
the official timekeeper of the test.
• Failure to comply with the Supervisor’s directions will result in your test being
cancelled. Please comply with supervisor’s directions to avoid any unpleasant
event.
For Teacher's use only
Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19 20
Marks
Question 21
Marks
----------- maintains self developed network of outside contacts and informers who
provide favors and information.
► Entrepreneur
► Monitor
► Liaison
► Figurehead
► Managing Diversity
► Anthropology
► Bureaucracy
► Remuneration
Question No: 3 ( Marks: 1 ) - Please choose one
Seema desires for friendship, love, and a sense of belonging, we can say that she
fulfils the_______
► Physical need
► Self Actualization
► Social need
► Esteem
► Knowledge management
► Operations Management
------------ is a condition in which the decision maker chooses a course of action without
complete knowledge of the consequences that will follow implementation.
► Risk
► Uncertainty
► Ambiguity
► Accuracy
► Stockholders
► Shareholders
► Competitors
► Stakeholders
►
North American Free Trade Agreement
►
North Asian Free Trade Agreement
►
North American Free Trade Association
Which one of the following is not the characteristic of Weber’s ideal bureaucracy?
► Specialization of labor
► Formalization of rules
► Division of labor
► Hierarchy
► Decision Tree
► Incremental Model
► Satisfying model
If the average human being prefers to be directed, wishes to avoid responsibility, has
relatively little ambition and wants security above all, the management attitude would
be:
► Theory Y manager
► Theory X manager
► Theory Z manager
------------- is the ability to make the best use of available resources in the process of
achieving goals.
------------- is the ability of the whole to equal more than the sum of its parts.
------------- is an explicit statement that tells managers what they ought or ought not to
do.
Ali works in a manufacturing industry. How TQM will affect his job.
List down the key skills which manager needs to perform his duties and activities.
StudentID/LoginID: ______________________________
For each MCQ question, read the choices available and select the choice which you consider is the correct
answer.
Remember not to spend too much time on any one MCQ. Since all MCQ’s carry equal marks, it is
important to manage your time and responses to test questions effectively.
Failure to comply with the Supervisor’s directions will result in your test being cancelled. Please comply
with supervisor’s directions to avoid any unpleasant event.
___________________ are those plans that are extended beyond three years.
► Specific plans
► Strategic plans
________________ need involves the desire to affiliate with and be accepted by others.
► Esteem
► Belongingness
► Safety
► Self-actualization
___________ is the recording system which enables sender to leave messages for receiver by
telephone.
► Electronic mail
► Voice mail
► Videoconferencing
► Teleconferencing
A motivational approach in which an organization’s financial statements are opened to and shared with all
of the employees is called ___________
► Open-book management
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► Pay-for-performance programs
► Reinforcement theory
► Feedback
A ___________ refers to the authority and responsibility for achieving the major goals of the
organization.
► Line position
► Staff position
► Line authority
Needs that impel creativity and innovation, along with the desire to have a productive impact on our
surroundings are ___________ needs.
► Existence
► Relatedness
► Growth
► Leadership
► Power
► Trait
► Aggression
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► Merger
► Acquisition
► Diversification
The vertical flow of communication from lower level to one or more higher levels is _____________
► Upward communication
► Downward communication
► Formal Communication
► Horizontal communication
► Group size
► Work group
► Group task
Challenging goals usually lead to __________ performance from individuals and groups.
► higher
► lower
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► excellent
► Top manager
► Middle manager
► Team leader
► Simple structure
► Divisional structure
► Functional structure
____________ is the extent to which power and authority are retained at the top organizational
levels.
► Centralization
► Decentralization
► Departmentalization
____________ ratio measures how efficiently and effectively the firm is using its assets to generate profit.
► Liquidity
► Leverage
► Profitability
► Activity
A policy is an explicit statement that tells managers what they ought or ought not to do.
► True
► False
► True
Connecting VU Students
► False
A learning organization is one that has developed the capacity to continuously adapt and change.
► True
► False
► True
► False
► True
► False
Being a manager in “an electronic company”, how would you set goals for your company?